Operations management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ [u.a.]
Pearson, Prentice Hall
2008
|
| Ausgabe: | 9. ed., internat. ed. |
| Schriftenreihe: | Pearson education
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXXIII, 815, [38] S. zahlr. Ill., graph. Darst. 3 DVD-Videos (12 cm), 1 CD-ROM (12 cm) |
| ISBN: | 9780138134549 9780132412896 9780131585591 |
Internformat
MARC
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Datensatz im Suchindex
| DE-BY-862_location | 2350 |
|---|---|
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| DE-BY-FWS_katkey | 479776 |
| DE-BY-FWS_media_number | 083000507589 |
| _version_ | 1806175969094926336 |
| adam_text | D / V ATI ANAGE 1 $M MDITION OS ABOUT THE AUTHORS VI FOREWORD XX
PREFACE XXI INTRODUCTION TO OPERATIONS MANAGEMENT 1 ITJ OPERATIONS AND
PRODUCTIVITY 1 GLOBAL COMPANY PROFILE: HARD ROCK CAFE 2 WHAT IS
OPERATIONS MANAGEMENT? 4 ORGANIZING TO PRODUCE GOODS AND SERVICES 4 WHY
STUDY OM? 4 WHAT OPERATIONS MANAGERS DO 7 HOW THIS BOOK IS ORGANIZED 7
THE HERITAGE OF OPERATIONS MANAGEMENT 8 OPERATIONS IN THE SERVICE SECTOR
9 DIFFERENCES BETWEEN GOODS AND SERVICES 10 GROWTH OF SERVICES 11
SERVICE PAY 12 EXCITING NEW TRENDS IN OPERATIONS MANAGEMENT 12 THE
PRODUCTIVITY CHALLENGE 14 PRODUCTIVITY MEASUREMENT 15 PRODUCTIVITY
VARIABLES 17 PRODUCTIVITY AND THE SERVICE SECTOR 19 ETHICS AND SOCIAL
RESPONSIBILITY 20 SUMMARY 20 * KEY TERMS 21 * SOLVED PROBLEMS 21
SELF-TEST 22 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 22 * DISCUSSION
QUESTIONS 22 * ETHICAL DILEMMA 23 * PROBLEMS 23 * CASE STUDY: ZYCHOL
CHEMICALS CORPORATION 24 * VIDEO CASE STUDY: HARD ROCK CAFE: OPERATIONS
MANAGEMENT IN SERVICES 25 * ADDITIONAL CASE STUDY 25 * BIBLIOGRAPHY 25 *
INTERNET RESOURCES 26 2.] OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT 27
GLOBAL COMPANY PROFILE: BOEING 28 A GLOBAL VIEW OF OPERATIONS 31
CULTURAL AND ETHICAL ISSUES 33 DEVELOPING MISSIONS AND STRATEGIES 34
MISSION 34 STRATEGY 35 ACHIEVING COMPETITIVE ADVANTAGE THROUGH
OPERATIONS 36 COMPETING ON DIFFERENTIATION 36 COMPETING ON COST 37
COMPETING ON RESPONSE 37 TEN STRATEGIC OM DECISIONS 39 ISSUES IN
OPERATIONS STRATEGY 42 RESEARCH 42 PRECONDITIONS 43 DYNAMICS 43 STRATEGY
DEVELOPMENT AND IMPLEMENTATION 43 CRITICAL SUCCESS FACTORS AND CORE
COMPETENCIES 44 BUILD AND STAFF THE ORGANIZATION 46 INTEGRATE OMWITH
OTHER ACTIVITIES 47 GLOBAL OPERATIONS STRATEGY OPTIONS 47 INTERNATIONAL
STRATEGY 47 MULTIDOMESTIC STRATEGY 47 GLOBAL STRATEGY 48 TRANSNATIONAL
STRATEGY 49 SUMMARY 49 * KEY TERMS 50 * SOLVED PROBLEM 50 * DISCUSSION
QUESTIONS 50 * SELF-TEST 51 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES
51 * ETHICAL DILEMMA 51 * PROBLEMS 52 * CASE STUDY: MINIT- LUBE 52 *
VIDEO CASE STUDIES: STRATEGY AT REGAL MARINE 53; HARD ROCK CAFE S GLOBAL
STRATEGY 53 * ADDITIONAL CASE STUDIES 54 * BIBLIOGRAPHY 54 * INTERNET
RESOURCES 54 PROJECT MANAGEMENT 55 GLOBAL COMPANY PROFILE: BECHTEL GROUP
56 THE IMPORTANCE OF PROJECT MANAGEMENT 58 PROJECT PLANNING 59 THE
PROJECT MANAGER 59 WORK BREAKDOWN STRUCTURE 60 PROJECT SCHEDULING 61
PROJECT CONTROLLING 62 PROJECT MANAGEMENT TECHNIQUES: PERT AND CPM 63
THE FRAMEWORK OF PERT AND CPM 63 NETWORK DIAGRAMS AND APPROACHES 63 XI
XII CONTENTS ACTIVITY-ON-NODE EXAMPLE 65 ACTIVITY-ON-ARROW EXAMPLE 68
DETERMINING THE PROJECT SCHEDULE 68 FORWARD PASS 69 BACKWARD PASS 71
CALCULATING SLACK TIME AND IDENTIFYING THE CRITICAL PATH(S) 72
VARIABILITY IN ACTIVITY TIMES 73 THREE TIME ESTIMATES IN PERT 74
PROBABILITY OF PROJECT COMPLETION 76 COST-TIME TRADE-OFFS AND PROJECT
CRASHING 79 A CRITIQUE OF PERT AND CPM 81 USING MICROSOFT PROJECT TO
MANAGE PROJECTS 82 CREATING A PROJECT SCHEDULE USING MICROSOFT PROJECT
82 TRACKING PROGRESS AND MANAGING COSTS USING MICROSOFT PROJECT 86
SUMMARY 87 * KEY TERMS 87 * USING SOFTWARE TO SOLVE PROJECT MANAGEMENT
PROBLEMS 88 * SOLVED PROBLEMS 88 * ACTIVE MODEL EXERCISE 91 * SELF-TEST
92 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 93 * DISCUSSION QUESTIONS
93 * ETHICAL DILEMMA 93 * PROBLEMS 93 * CASE STUDY: SOUTHWESTERN
UNIVERSITY (A) 99 * VIDEO CASE STUDIES: PROJECT MANAGEMENT AT ARNOLD
PALMER HOSPITAL 100; MANAGING HARD ROCK S ROCKFEST 101 * ADDITIONAL CASE
STUDIES 102 * BIBLIOGRAPHY 102 * INTERNET RESOURCES 102 4. FORECASTING
103 GLOBAL COMPANY PROFILE: DISNEY WORLD 104 WHAT IS FORECASTING? 106
FORECASTING TIME HORIZONS 106 THE INFLUENCE OF PRODUCT LIFE CYCLE 107
TYPES OF FORECASTS 107 THE STRATEGIC IMPORTANCE OF FORECASTING 107 HUMAN
RESOURCES 107 CAPACITY 107 SUPPLY CHAIN MANAGEMENT 107 SEVEN STEPS IN
THE FORECASTING SYSTEM 108 FORECASTING APPROACHES 108 OVERVIEW OF
QUALITATIVE METHODS 108 OVERVIEW OF QUANTITATIVE METHODS 109 TIME-SERIES
FORECASTING 109 DECOMPOSITION OF A TIME SERIES 110 NAIVE APPROACH 110
MOVING AVERAGES 111 EXPONENTIAL SMOOTHING 113 MEASURING FORECAST ERROR
115 EXPONENTIAL SMOOTHING WITH TREND ADJUSTMENT 118 TREND PROJECTIONS
121 SEASONAL VARIATIONS IN DATA 123 CYCLICAL VARIATIONS IN DATA 128
ASSOCIATIVE FORECASTING METHODS: REGRESSION AND CORRELATION ANALYSIS 128
USING REGRESSION ANALYSIS FOR FORECASTING 128 STANDARD ERROR OF THE
ESTIMATE 130 CORRELATION COEFFICIENTS FOR REGRESSION LINES 131
MULTIPLE-REGRESSION ANALYSIS 133 MONITORING AND CONTROLLING FORECASTS
133 ADAPTIVE SMOOTHING 135 FOCUS FORECASTING 135 FORECASTING IN THE
SERVICE SECTOR 136 SUMMARY 137 * KEY TERMS 139 * USING SOFTWARE IN
FORECASTING 139 * SOLVED PROBLEMS 140 * ACTIVE MODEL EXERCISE 142 *
SELF-TEST 143 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 143 *
DISCUSSION QUESTIONS 143 * ETHICAL DILEMMA 144 * PROBLEMS 144 * CASE
STUDY: SOUTHWESTERN UNIVERSITY: (B) 151 * VIDEO CASE STUDY:
FORECASTING AT HARD ROCK CAFE 151 * ADDITIONAL CASE STUDIES 152 *
BIBLIOGRAPHY 152 * INTERNET RESOURCES 153 DESIGNING OPERATIONS 155 5.I
DESIGN OF GOODS AND SERVICES 155 GLOBAL COMPANY PROFILE: REGAL MARINE
156 GOODS AND SERVICES SELECTION 158 PRODUCT STRATEGY OPTIONS SUPPORT
COMPETITIVE ADVANTAGE 158 PRODUCT LIFE CYCLES 159 LIFE CYCLE AND
STRATEGY 159 PRODUCT-BY-VALUE ANALYSIS 160 GENERATING NEW PRODUCTS 160
NEW PRODUCT OPPORTUNITIES 160 IMPORTANCE OF NEW PRODUCTS 161 PRODUCT
DEVELOPMENT 162 PRODUCT DEVELOPMENT SYSTEM 162 QUALITY FUNCTION
DEPLOYMENT (QFD) 162 ORGANIZING FOR PRODUCT DEVELOPMENT 165
MANUFACTURABILITY AND VALUE ENGINEERING 166 ISSUES FOR PRODUCT DESIGN
167 ROBUST DESIGN 167 MODULAR DESIGN 167 COMPUTER-AIDED DESIGN (CAD) 167
COMPUTER-AIDED MANUFACTURING (CAM) 168 VIRTUAL REALITY TECHNOLOGY 169
VALUE ANALYSIS 169 ETHICS AND ENVIRONMENTALLY FRIENDLY DESIGNS 169
CONTENTS XIIL TIME-BASED COMPETITION 172 PURCHASING TECHNOLOGY BY
ACQUIRING A FIRM 174 JOINT VENTURES 174 ALLIANCES 174 DEFINING A PRODUCT
174 MAKE-OR-BUY DECISIONS 176 GROUP TECHNOLOGY 176 DOCUMENTS FOR
PRODUCTION 176 PRODUCT LIFE-CYCLE MANAGEMENT (PLM) 178 SERVICE DESIGN
178 DOCUMENTS FOR SERVICES 180 APPLICATION OF DECISION TREES TO PRODUCT
DESIGN 182 TRANSITION TO PRODUCTION 183 SUMMARY 184 * KEY TERMS 184 *
SOLVED PROBLEM 184 * SELF-TEST 185 * ACTIVE MODEL EXERCISE 186 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 186 * DISCUSSION QUESTIONS 187
* ETHICAL DILEMMA 187 * PROBLEMS 187 * CASE STUDY: DE MAR S PRODUCT
STRATEGY 189 VIDEO CASE STUDY: PRODUCT DESIGN AT REGAL MARINE 189
ADDITIONAL CASE STUDIES 190 BIBLIOGRAPHY 190 * INTERNET RESOURCES 190
SERVICE INDUSTRY INSPECTION 210 INSPECTION OF ATTRIBUTES VERSUS
VARIABLES 210 TQM IN SERVICES 210 SUMMARY 213 * KEY TERMS 213 * ACTIVE
MODEL EXERCISE 213 * SELF-TEST 214 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 214 DISCUSSION QUESTIONS 214 * ETHICAL DILEMMA 215 * PROBLEMS
215 CASE STUDY: SOUTHWESTERN UNIVERSITY (C) 217 * VIDEO CASE STUDIES:
THE CULTURE OF QUALITY AT ARNOLD PALMER HOSPITAL 218; QUALITY AT THE
RITZ-CARLTON HOTEL COMPANY 218 * ADDITIONAL CASE STUDIES 219 *
BIBLIOGRAPHY 219 * INTERNET RESOURCES 219 SUPPLEMENT 6: STATISTICAL
PROCESS CONTROL 221 6. MANAGING QUALITY 191 . J GLOBAL COMPANY PROFILE:
ARNOLD PALMER HOSPITAL 192 QUALITY AND STRATEGY 194 DEFINING QUALITY 194
IMPLICATIONS OF QUALITY 195 MALCOLM BALDRIGE NATIONAL QUALITY AWARD 195
COST OF QUALITY (COQ) 196 ETHICS AND QUALITY MANAGEMENT 196
INTERNATIONAL QUALITY STANDARDS 198 ISO 9000198 ISO 14000198 TOTAL
QUALITY MANAGEMENT 198 CONTINUOUS IMPROVEMENT 198 SIX SIGMA 199 EMPLOYEE
EMPOWERMENT 200 BENCHMARKING 201 JUST-IN-TIME (JIT) 202 TAGUCHI CONCEPTS
203 KNOWLEDGE OF TQM TOOLS 204 TOOLS OF TQM 204 CHECK SHEETS 204 SCATTER
DIAGRAMS 205 CAUSE-AND-EFFECT DIAGRAMS 205 PARETO CHARTS 206 FLOWCHARTS
207 HISTOGRAMS 208 STATISTICAL PROCESS CONTROL (SPC) 208 THE ROLE OF
INSPECTION 208 WHEN AND WHERE TO INSPECT 208 SOURCE INSPECTION 209
STATISTICAL PROCESS CONTROL (SPC) 222 CONTROL CHARTS FOR VARIABLES 224
THE CENTRAL LIMIT THEOREM 224 SETTING MEAN CHART LIMITS (X-CHARTS) 225
SETTING RANGE CHART LIMITS (R-CHARTS) 228 USING MEAN AND RANGE CHARTS
229 CONTROL CHARTS FOR ATTRIBUTES 230 MANAGERIAL ISSUES AND CONTROL
CHARTS 233 PROCESS CAPABILITY 235 PROCESS CAPABILITY RATIO (C ) 235
PROCESS CAPABILITY INDEX (C K ) 236 ACCEPTANCE SAMPLING 237 OPERATING
CHARACTERISTIC CURVE 238 AVERAGE OUTGOING QUALITY 239 SUMMARY 240 * KEY
TERMS 240 USING SOFTWARE FOR SPC 240 * SOLVED PROBLEMS 241 * ACTIVE
MODEL EXERCISE 242 SELF-TEST 243 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 244 * DISCUSSION QUESTIONS 244 * PROBLEMS 244 * CASE STUDIES:
BAY FIELD MUD COMPANY 248; ALABAMA AIRLINES ON-TIME SCHEDULE 249 *
VIDEO CASE STUDY: FARM TO FORK: QUALITY AT DARDEN RESTAURANTS 250 *
ADDITIONAL CASE STUDIES 251 * BIBLIOGRAPHY 251 * INTERNET RESOURCES 251
7.) PROCESS STRATEGY 253 GLOBAL COMPANY PROFILE: DELL COMPUTER CORP. 254
FOUR PROCESS STRATEGIES 256 PROCESS FOCUS 256 REPETITIVE FOCUS 258
PRODUCT FOCUS 259 MASS CUSTOMIZATION FOCUS 260 COMPARISON OF PROCESS
CHOICES 263 PROCESS ANALYSIS AND DESIGN 266 FLOW DIAGRAMS 266
TIME-FUNCTION MAPPING 266 VALUE-STREAM MAPPING 267 PROCESS CHARTS 268
SERVICE BLUEPRINTING 269 XIV CONTENTS SERVICE PROCESS DESIGN 270
CUSTOMER INTERACTION AND PROCESS DESIGN 270 MORE OPPORTUNITIES TO
IMPROVE SERVICE PROCESSES 271 SELECTION OF EQUIPMENT AND TECHNOLOGY 271
PRODUCTION TECHNOLOGY 272 MACHINE TECHNOLOGY 272 AUTOMATIC
IDENTIFICATION SYSTEM (AISS) ANDRFID 273 PROCESS CONTROL 273 VISION
SYSTEMS 274 ROBOTS 274 AUTOMATED STORAGE AND RETRIEVAL SYSTEM (ASRSS)
274 AUTOMATED GUIDED VEHICLES (AGVS) 275 FLEXIBLE MANUFACTURING SYSTEMS
(FMSS) 275 COMPUTER-INTEGRATED MANUFACTURING (CIM) 275 TECHNOLOGY IN
SERVICES 275 PROCESS REDESIGN 277 ETHICS AND ENVIRONMENTALLY FRIENDLY
PROCESSES 279 SUMMARY 279 * KEY TERMS 280 * SOLVED PROBLEM 280 ACTIVE
MODEL EXERCISE 280 * SELF-TEST 281 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 281 * DISCUSSION QUESTIONS 281 * ETHICAL DILEMMA 282 *
PROBLEMS 282 * CASE STUDY: ROCHESTER MANUFACTURING CORPORATION 283 *
VIDEO CASE STUDIES: PROCESS ANALYSIS AT ARNOLD PALMER HOSPITAL 283;
PROCESS STRATEGY AT WHEELED COACH 284 * ADDITIONAL CASE STUDIES 285 *
BIBLIOGRAPHY 285 * INTERNET RESOURCES 285 SUPPLEMENT 7: CAPACITY
PLANNING 287 CAPACITY 288 DESIGN AND EFFECTIVE CAPACITY 289 CAPACITY AND
STRATEGY 290 CAPACITY CONSIDERATIONS 290 MANAGING DEMAND 291 DEMAND AND
CAPACITY MANAGEMENT IN THE SERVICE SECTOR 293 CAPACITY PLANNING 295
BREAK-EVEN ANALYSIS 296 SINGLE-PRODUCT CASE 298 MULTIPRODUCT CASE 298
APPLYING DECISION TREES TO CAPACITY DECISIONS 300 APPLYING INVESTMENT
ANALYSIS TO STRATEGY-DRIVEN INVESTMENTS 301 INVESTMENT, VARIABLE COST,
AND CASH FLOW 302 NET PRESENT VALUE 302 SUMMARY 305 * KEY TERMS 305 *
USING SOFTWARE FOR BREAK-EVEN ANALYSIS 305 * SOLVED PROBLEMS 306 *
SELF-TEST 308 * INTERNET AND STUDENT CD-ROM/ DVD EXERCISES 308 *
DISCUSSION QUESTIONS 308 * PROBLEMS 309 * VIDEO CASE STUDY: CAPACITY
PLANNING AT ARNOLD PALMER HOSPITAL 312 * ADDITIONAL CASE STUDIES 312 *
BIBLIOGRAPHY 313 * INTERNET RESOURCES 313 8.J LOCATION STRATEGIES 315
GLOBAL COMPANY PROFILE: FEDEX 316 THE STRATEGIC IMPORTANCE OF LOCATION
318 FACTORS THAT AFFECT LOCATION DECISIONS 319 LABOR PRODUCTIVITY 320
EXCHANGE RATES AND CURRENCY RISK 320 COSTS 321 POLITICAL RISK, VALUES,
AND CULTURE 322 PROXIMITY TO MARKETS 322 PROXIMITY TO SUPPLIERS 322
PROXIMITY TO COMPETITORS (CLUSTERING) 322 METHODS OF EVALUATING LOCATION
ALTERNATIVES 323 THE FACTOR-RATING METHOD 323 LOCATIONAL BREAK-EVEN
ANALYSIS 324 ; CENTER-OF-GRAVITY METHOD 326 TRANSPORTATION MODEL 328
SERVICE LOCATION STRATEGY 328 HOW HOTEL CHAINS SELECT SITES 329 THE CALL
CENTER INDUSTRY 330 GEOGRAPHIC INFORMATION SYSTEMS 331 SUMMARY 332 * KEY
TERMS 332 * USING SOFTWARE TO SOLVE LOCATION PROBLEMS 333 * SOLVED
PROBLEMS 333 * SELF-TEST 335 * ACTIVE MODEL EXERCISE 335 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 336 * DISCUSSION QUESTIONS 336 * ETHICAL
DILEMMA 336 * PROBLEMS 337 * VIDEO CASE STUDIES: LOCATING THE NEXT RED
LOBSTER RESTAURANT 341; WHERE TO PLACE THE HARD ROCK CAFE 342 *
ADDITIONAL CASE STUDIES 343 * BIBLIOGRAPHY 343 * INTERNET RESOURCES 343
9.] LAYOUT STRATEGIES 345 GLOBAL COMPANY PROFILE: MCDONALD S 346 THE
STRATEGIC IMPORTANCE OF LAYOUT DECISIONS 348 TYPES OF LAYOUT 348 OFFICE
LAYOUT 350 RETAIL LAYOUT 351 SERVICESCAPES 352 WAREHOUSING AND STORAGE
LAYOUTS 353 CROSS-DOCKING 354 RANDOM STOCKING 354 CUSTOMIZING 354
FIXED-POSITION LAYOUT 355 PROCESS-ORIENTED LAYOUT 356 COMPUTER SOFTWARE
FOR PROCESS-ORIENTED LAYOUTS 360 WORK CELLS 360 REQUIREMENTS OF WORK
CELLS 361 STAFFING AND BALANCING WORK CELLS 361 THE FOCUSED WORK CENTER
AND THE FOCUSED FACTORY 364 CONTENTS XV REPETITIVE AND PRODUCT-ORIENTED
LAYOUT 364 ASSEMBLY-LINE BALANCING 366 SUMMARY 370 * KEY TERMS 371 *
USING SOFTWARE TO SOLVE LAYOUT PROBLEMS 371 * SOLVED PROBLEMS 372 *
SELF-TEST 375 * ACTIVE MODEL EXERCISE 375 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 376 * DISCUSSION QUESTIONS 376 * ETHICAL DILEMMA
377 * PROBLEMS 377 * CASE STUDY: STATE AUTOMOBILE LICENSE RENEWALS 382 *
VIDEO CASE STUDIES: LAYING OUT ARNOLD PALMER HOSPITAL S NEW FACILITY
383; FACILITY LAYOUT AT WHEELED COACH 384 * ADDITIONAL CASE STUDIES 384
* BIBLIOGRAPHY 385 * INTERNET RESOURCES 385 JLO.J HUMAN RESOURCES AND
JOB DESIGN 387 GLOBAL COMPANY PROFILE: RUSTY WALLACE S NASCAR RACING
TEAM 388 HUMAN RESOURCE STRATEGY FOR COMPETITIVE ADVANTAGE 390
CONSTRAINTS ON HUMAN RESOURCE STRATEGY 390 LABOR PLANNING 391
EMPLOYMENT-STABILITY POLICIES 391 WORK SCHEDULES 391 JOB CLASSIFICATIONS
AND WORK RULES 392 JOB DESIGN 392 LABOR SPECIALIZATION 392 JOB EXPANSION
393 PSYCHOLOGICAL COMPONENTS OF JOB DESIGN 394 SELF-DIRECTED TEAMS 394
MOTIVATION AND INCENTIVE SYSTEMS 395 ERGONOMICS AND THE WORK ENVIRONMENT
397 METHODS ANALYSIS 399 THE VISUAL WORKPLACE 402 ETHICS AND THE WORK
ENVIRONMENT 403 LABOR STANDARDS 403 SUMMARY 404 * KEY TERMS 404 * SOLVED
PROBLEM 404 * SELF-TEST 405 * INTERNET AND STUDENT CD-ROM/ DVD EXERCISES
405 * DISCUSSION QUESTIONS 405 * ETHICAL DILEMMA 406 * PROBLEMS 406 *
CASE STUDY: THE FLEET THAT WANDERS 407 * VIDEO CASE STUDY: HARD ROCK S
HUMAN RESOURCE STRATEGY 407 * ADDITIONAL CASE STUDIES 408 * BIBLIOGRAPHY
408 * INTERNET RESOURCES 409 SUPPLEMENT 10:; WORK MEASUREMENT 411 LABOR
STANDARDS AND WORK MEASUREMENT 412 HISTORICAL EXPERIENCE 413 TIME
STUDIES 413 PREDETERMINED TIME STANDARDS 418 WORK SAMPLING 420 SUMMARY
423 * KEY TERMS 423 * SOLVED PROBLEMS 423 * ACTIVE MODEL EXERCISE 425 *
SELF-TEST 425 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 426 *
DISCUSSION QUESTIONS 426 * PROBLEMS 426 * CASE STUDY: JACKSON
MANUFACTURING COMPANY 429 * ADDITIONAL CASE STUDIES 430 * BIBLIOGRAPHY
430 * INTERNET RESOURCES 430 MANAGING OPERATIONS 431 ] SUPPLY CHAIN
MANAGEMENT 431 GLOBAL COMPANY PROFILE: DARDEN RESTAURANTS 432 THE SUPPLY
CHAIN S STRATEGIC IMPORTANCE 434 GLOBAL SUPPLY CHAIN ISSUES 435 SUPPLY
CHAIN ECONOMICS 436 MAKE-OR-BUY DECISIONS 437 OUTSOURCING 438 ETHICS IN
THE SUPPLY CHAIN 438 SUPPLY CHAIN STRATEGIES 438 MANY SUPPLIERS 439 FEW
SUPPLIERS 439 VERTICAL INTEGRATION 439 KEIRETSU NETWORKS 440 VIRTUAL
COMPANIES 440 MANAGING THE SUPPLY CHAIN 441 ISSUES IN AN INTEGRATED
SUPPLY CHAIN 441 OPPORTUNITIES IN AN INTEGRATED SUPPLY CHAIN 442
E-PROCUREMENT 445 ONLINE CATALOGS 445 AUCTIONS 446 RFQS 446 REAL-TIME
INVENTORY TRACKING 446 VENDOR SELECTION 447 VENDOR EVALUATION 447 VENDOR
DEVELOPMENT 448 NEGOTIATIONS 448 LOGISTICS MANAGEMENT 448 DISTRIBUTION
SYSTEMS 449 THIRD-PARTY LOGISTICS 450 COST OF SHIPPING ALTERNATIVES 451
LOGISTICS, SECURITY, AND JIT 452 MEASURING SUPPLY CHAIN PERFORMANCE 452
SUMMARY 455 * KEY TERMS 455 * SOLVED PROBLEM 455 * SELF-TEST 456 *
INTERNET AND STUDENT CD-ROM/ DVD EXERCISES 456 * DISCUSSION QUESTIONS
456 * ETHICAL DILEMMA 457 * PROBLEMS 457 * CASE STUDY: DELL S VALUE
CHAIN 458 * VIDEO CASE STUDIES: DARDEN S GLOBAL SUPPLY CHAINS; ARNOLD
PALMER HOSPITAL S SUPPLY CHAIN; SUPPLY CHAIN MANAGEMENT AT REGAL MARINE
459 * ADDITIONAL CASE STUDIES 461 * BIBLIOGRAPHY 461 * INTERNET
RESOURCES 461 XVI CONTENTS SUPPLEMENT 11: OUTSOURCING AS A SUPPLY CHAIN
STRATEGY 463 WHAT IS OUTSOURCING? 464 TYPES OF OUTSOURCING 465 STRATEGIC
PLANNING AND CORE COMPETENCIES 466 THE THEORY OF COMPARATIVE ADVANTAGE
467 OUTSOURCING TRENDS AND POLITICAL REPERCUSSIONS 467 RISKS IN
OUTSOURCING 468 METHODOLOGIES FOR OUTSOURCING 470 EVALUATING MULTIPLE
CRITERIA WITH FACTOR RATING 470 BREAK-EVEN ANALYSIS 472 ADVANTAGES AND
DISADVANTAGES OF OUTSOURCING 473 ADVANTAGES OF OUTSOURCING 473
DISADVANTAGES OF OUTSOURCING 474 AUDITS AND METRICS TO EVALUATE
OUTSOURCING PERFORMANCE 475 ETHICAL ISSUES IN OUTSOURCING 475 SUMMARY
476 * KEY TERMS 476 * USING SOFTWARE TO SOLVE OUTSOURCING PROBLEMS 476 *
SOLVED PROBLEM 476 * SELF-TEST 477 * INTERNET AND STUDENT CD-ROM/ DVD
EXERCISES 477 * DISCUSSION QUESTIONS 477 * PROBLEMS 478 * CASE STUDY:
OUTSOURCING TO TATA 479 * VIDEO CASE STUDY: OUTSOURCING OFFSHORE AT
DARDEN 479 * BIBLIOGRAPHY 480 * INTERNET RESOURCES 480 12 INVENTORY
MANAGEMENT 481 GLOBAL COMPANY PROFILE: AMAZON.COM 482 FUNCTIONS OF
INVENTORY 484 TYPES OF INVENTORY 484 INVENTORY MANAGEMENT 485 ABC
ANALYSIS 485 RECORD ACCURACY 486 CYCLE COUNTING 487 CONTROL OF SERVICE
INVENTORIES 488 INVENTORY MODELS 489 INDEPENDENT VS. DEPENDENT DEMAND
489 HOLDING, ORDERING, AND SETUP COSTS 490 INVENTORY MODELS FOR
INDEPENDENT DEMAND 490 THE BASIC ECONOMIC ORDER QUANTITY (EOQ) MODEL 490
MINIMIZING COSTS 491 REORDER POINTS 495 PRODUCTION ORDER QUANTITY MODEL
497 QUANTITY DISCOUNT MODELS 500 PROBABILISTIC MODELS AND SAFETY STOCK
502 OTHER PROBABILISTIC MODELS 505 FIXED-PERIOD (P) SYSTEMS 507 SUMMARY
509 * KEY TERMS 510 * USING SOFTWARE TO SOLVE INVENTORY PROBLEMS 510 *
SOLVED PROBLEMS 511 * SELF-TEST 515 * ACTIVE MODEL EXERCISE 515 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 516 * DISCUSSION QUESTIONS 516
* ETHICAL DILEMMA 516 * PROBLEMS 517 * CASE STUDIES: ZHOU BICYCLE
COMPANY; STURDIVANT SOUND SYSTEMS 521 * VIDEO CASE STUDY: INVENTORY
CONTROL AT WHEELED COACH 522 * ADDITIONAL CASE STUDIES 522 *
BIBLIOGRAPHY 523 * INTERNET RESOURCES 523 AGGREGATE PLANNING 525 GLOBAL
COMPANY PROFILE: ANHEUSER-BUSCH 526 THE PLANNING PROCESS 528 THE NATURE
OF AGGREGATE PLANNING 528 AGGREGATE PLANNING STRATEGIES 530 CAPACITY
OPTIONS 531 DEMAND OPTIONS 532 MIXING OPTIONS TO DEVELOP A PLAN 532
METHODS FOR AGGREGATE PLANNING 533 GRAPHICAL METHODS 534 MATHEMATICAL
APPROACHES 538 COMPARISON OF AGGREGATE PLANNING METHODS 540 AGGREGATE
PLANNING IN SERVICES 541 RESTAURANTS 542 HOSPITALS 542 NATIONAL CHAINS
OF SMALL SERVICE FIRMS 542 MISCELLANEOUS SERVICES 542 AIRLINE INDUSTRY
543 YIELD MANAGEMENT 543 SUMMARY 546 * KEY TERMS 547 * USING SOFTWARE
FOR AGGREGATE PLANNING 547 * SOLVED PROBLEMS 548 * SELF-TEST 550 *
ACTIVE MODEL EXERCISE 550 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES
551 * DISCUSSION QUESTIONS 551 * ETHICAL DILEMMA 552 * PROBLEMS 552 *
CASE STUDIES: SOUTHWESTERN UNIVERSITY: (G); ANDREW-CARTER, INC. 556 *
ADDITIONAL CASE STUDIES 558 * BIBLIOGRAPHY 558 * INTERNET RESOURCES 558
MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP 559 GLOBAL COMPANY PROFILE:
WHEELED COACH 560 DEPENDENT DEMAND 562 DEPENDENT INVENTORY MODEL
REQUIREMENTS 562 MASTER PRODUCTION SCHEDULE 562 BILLS OF MATERIAL 565
ACCURATE INVENTORY RECORDS 567 PURCHASE ORDERS OUTSTANDING 567 LEAD
TIMES FOR COMPONENTS 567 MRP STRUCTURE 568 MRP MANAGEMENT 572 MRP
DYNAMICS 572 MRP AND JIT 572 LOT-SIZING TECHNIQUES 574 CONTENTS XVII
EXTENSIONS OF MRP 578 MATERIAL REQUIREMENTS PLANNING II (MRP II) 578
CLOSED-LOOP MRP 579 CAPACITY PLANNING 579 MRP IN SERVICES 580
DISTRIBUTION RESOURCE PLANNING (DRP) 581 ENTERPRISE RESOURCE PLANNING
(ERP) 582 ADVANTAGES AND DISADVANTAGES OF ERP SYSTEMS 585 ERP IN THE
SERVICE SECTOR 585 SUMMARY 586 * KEY TERMS 586 * USING SOFTWARE TO SOLVE
MRP PROBLEMS 586 * SOLVED PROBLEMS 587 * SELF-TEST 590 * ACTIVE MODEL
EXERCISE 590 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 591 *
DISCUSSION QUESTIONS 591 * ETHICAL DILEMMA 592 * PROBLEMS 592 * CASE
STUDY: IKON S ATTEMPT AT ERP 595 * VIDEO CASE STUDY: MRP AT WHEELED
COACH 596 * ADDITIONAL CASE STUDIES 597 * BIBLIOGRAPHY 597 * INTERNET
RESOURCES 597 SHORT-TERM SCHEDULING 599 GLOBAL COMPANY PROFILE: DELTA
AIR LINES 600 THE STRATEGIC IMPORTANCE OF SHORT-TERM SCHEDULING 602
SCHEDULING ISSUES 602 FORWARD AND BACKWARD SCHEDULING 603 SCHEDULING
CRITERIA 605 SCHEDULING PROCESS-FOCUSED FACILITIES 605 LOADING JOBS 606
INPUT-OUTPUT CONTROL 606 GANTT CHARTS 607 ASSIGNMENT METHOD 609
SEQUENCING JOBS 612 PRIORITY RULES FOR DISPATCHING JOBS 612 CRITICAL
RATIO 615 SEQUENCING N JOBS ON TWO MACHINES: JOHNSON S RULE 616
LIMITATIONS OF RULE-BASED DISPATCHING SYSTEMS 618 FINITE CAPACITY
SCHEDULING (FCS) 618 THEORY OF CONSTRAINTS 619 BOTTLENECKS 620 DRUM,
BUFFER, ROPE 620 SCHEDULING REPETITIVE FACILITIES 621 SCHEDULING
SERVICES 621 SCHEDULING SERVICE EMPLOYEES WITH CYCLICAL SCHEDULING 623
SUMMARY 625 * KEY TERMS 625 * USING SOFTWARE FOR SHORT-TERM SCHEDULING
625 * SOLVED PROBLEMS 627 * ACTIVE MODEL EXERCISE 630 * SELF-TEST 631 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 631 * DISCUSSION QUESTIONS 631
* ETHICAL DILEMMA 632 * PROBLEMS 632 * CASE STUDY: OLD OREGON WOOD STORE
635 * VIDEO CASE STUDY: SCHEDULING AT HARD ROCK CAFE 636 * ADDITIONAL
CASE STUDIES 637 * BIBLIOGRAPHY 637 * INTERNET RESOURCES 637 [16.] JIT
AND LEAN OPERATIONS 639 GLOBAL COMPANY PROFILE: TOYOTA MOTOR CORPORATION
640 JUST-IN-TIME, THE TOYOTA PRODUCTION SYSTEM, AND LEAN OPERATIONS 642
ELIMINATE WASTE 642 REMOVE VARIABILITY 643 IMPROVE THROUGHOUT 644
JUST-IN-TIME (JIT) 644 JIT PARTNERSHIPS 645 CONCERNS OF SUPPLIERS 646
JIT LAYOUT 647 DISTANCE REDUCTION 647 INCREASED FLEXIBILITY 647 IMPACT
ON EMPLOYEES 647 REDUCED SPACE AND INVENTORY 647 JIT INVENTORY 648
REDUCE VARIABILITY 648 REDUCE INVENTORY 649 REDUCE LOT SIZES 649 REDUCE
SETUP COSTS 650 JIT SCHEDULING 651 LEVEL SCHEDULES 652 KANBAN 652 JIT
QUALITY 655 TOYOTA PRODUCTION SYSTEM 656 CONTINUOUS IMPROVEMENT 656
RESPECT FOR PEOPLE 656 STANDARD WORK PRACTICE 656 LEAN OPERATIONS 657
BUILDING A LEAN ORGANIZATION 657 LEAN OPERATIONS IN SERVICES 658 SUMMARY
659 * KEY TERMS 659 * SOLVED PROBLEM 659 * SELF-TEST 660 * INTERNET AND
STUDENT CD-ROM/ DVD EXERCISES 660 * DISCUSSION QUESTIONS 660 * ETHICAL
DILEMMA 661 * PROBLEMS 661 * CASE STUDIES: MUTUAL INSURANCE COMPANY OF
IOWA; JIT AFTER THE FIRE 662 * VIDEO CASE STUDY: JIT AT ARNOLD PALMER
HOSPITAL 664 * ADDITIONAL CASE STUDIES 664 * BIBLIOGRAPHY 665 * INTERNET
RESOURCES 665 ;17.: MAINTENANCE AND RELIABILITY 667 GLOBAL COMPANY
PROFILE: ORLANDO UTILITIES COMMISSION 668 THE STRATEGIC IMPORTANCE OF
MAINTENANCE AND RELIABILITY 670 RELIABILITY 671 IMPROVING INDIVIDUAL
COMPONENTS 671 PROVIDING REDUNDANCY 673 MAINTENANCE 674 IMPLEMENTING
PREVENTIVE MAINTENANCE 674 INCREASING REPAIR CAPABILITIES 678 XVNI
CONTENTS TOTAL PRODUCTIVE MAINTENANCE 679 TECHNIQUES FOR ENHANCING
MAINTENANCE 679 SUMMARY 679 * KEY TERMS 680 * USING SOFTWARE TO SOLVE
RELIABILITY PROBLEMS 680 * SOLVED PROBLEMS 680 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 680 * SELF-TEST 681 * DISCUSSION QUESTIONS 681 *
ETHICAL DILEMMA 681 * PROBLEMS 682 * CASE STUDY: WORLDWIDE CHEMICAL
COMPANY 683 * ADDITIONAL CASE STUDIES 684 * BIBLIOGRAPHY 684 * INTERNET
RESOURCES 684 QUANTITATIVE MODULES 685 A. DECISION-MAKING TOOLS 685 THE
DECISION PROCESS IN OPERATIONS 686 FUNDAMENTALS OF DECISION MAKING 687
DECISION TABLES 688 TYPES OF DECISION-MAKING ENVIRONMENTS 688 DECISION
MAKING UNDER UNCERTAINTY 688 DECISION MAKING UNDER RISK 689 DECISION
MAKING UNDER CERTAINTY 690 EXPECTED VALUE OF PERFECT INFORMATION (EVPI)
691 DECISION TREES 691 A MORE COMPLEX DECISION TREE 693 USING DECISION
TREES IN ETHICAL DECISION MAKING 695 SUMMARY 696 * KEY TERMS 696 * USING
SOFTWARE FOR DECISION MODELS 696 * SELF-TEST 697 * SOLVED PROBLEMS 698 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 699 * DISCUSSION QUESTIONS 699
* PROBLEMS 699 * CASE STUDIES: TOM TUCKER S LIVER TRANSPLANT; SKI RIGHT
CORP. 703 * ADDITIONAL CASE STUDY 704 * BIBLIOGRAPHY 704 B. LINEAR
PROGRAMMING 705 REQUIREMENTS OF A LINEAR PROGRAMMING PROBLEM 706
FORMULATING LINEAR PROGRAMMING PROBLEMS 707 SHADER ELECTRONICS EXAMPLE
707 GRAPHICAL SOLUTION TO A LINEAR PROGRAMMING PROBLEM 708 GRAPHICAL
REPRESENTATION OF CONSTRAINTS 708 ISO-PROFIT LINE SOLUTION METHOD 709
CORNER-POINT SOLUTION METHOD 711 SENSITIVITY ANALYSIS 712 SENSITIVITY
REPORT 713 CHANGES IN THE RESOURCES OR RIGHT-HAND-SIDE VALUES 713
CHANGES IN THE OBJECTIVE FUNCTION COEFFICIENT 714 SOLVING MINIMIZATION
PROBLEMS 715 LINEAR PROGRAMMING APPLICATIONS 716 PRODUCTION-MIX EXAMPLE
717 DIET PROBLEM EXAMPLE 718 LABOR SCHEDULING EXAMPLE 719 THE SIMPLEX
METHOD OF LP 720 SUMMARY 721 * KEY TERMS 721 * USING SOFTWARE TO SOLVE
LP PROBLEMS 721 * SOLVED PROBLEMS 722 * ACTIVE MODEL EXERCISE 724 *
SELF-TEST 725 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 726 *
DISCUSSION QUESTIONS 726 * PROBLEMS 726 * CASE STUDY: GOLDING
LANDSCAPING AND PLANTS, INC. 731 * ADDITIONAL CASE STUDY 732 *
BIBLIOGRAPHY 732 C. TRANSPORTATION MODELS 733 TRANSPORTATION MODELING
734 DEVELOPING AN INITIAL SOLUTION 736 THE NORTHWEST-CORNER RULE 736 THE
INTUITIVE LOWEST-COST METHOD 737 THE STEPPING-STONE METHOD 738 SPECIAL
ISSUES IN MODELING 741 DEMAND NOT EQUAL TO SUPPLY 741 DEGENERACY 742
SUMMARY 743 * KEY TERMS 743 * USING SOFTWARE TO SOLVE TRANSPORTATION
PROBLEMS 743 * SOLVED PROBLEMS 745 * SELF-TEST 747 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 747 * DISCUSSION QUESTIONS 747 * PROBLEMS
748 * CASE STUDY: CUSTOM VANS, INC. 751 * ADDITIONAL CASE STUDY 752 *
BIBLIOGRAPHY 752 D. WAITING-LINE MODELS 753 CHARACTERISTICS OF A
WAITING-LINE SYSTEM 754 ARRIVAL CHARACTERISTICS 755 WAITING-LINE
CHARACTERISTICS 756 SERVICE CHARACTERISTICS 756 MEASURING A QUEUE S
PERFORMANCE 758 QUEUING COSTS 758 THE VARIETY OF QUEUING MODELS 759
MODEL A (M/M/L): SINGLE-CHANNEL QUEUING MODEL WITH POISSON ARRIVALS AND
EXPONENTIAL SERVICE TIMES 760 MODEL B (M/M/S): MULTIPLE-CHANNEL QUEUING
MODEL 763 MODEL C (M/D/L): CONSTANT-SERVICE-TIME MODEL 766 MODEL D:
LIMITED-POPULATION MODEL 767 OTHER QUEUING APPROACHES 770 SUMMARY 771 *
KEY TERMS 771 * USING SOFTWARE TO SOLVE QUEUING PROBLEMS 771 * SOLVED
PROBLEMS 772 * SELF-TEST 774 * ACTIVE MODEL EXERCISE 774 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 775 * DISCUSSION QUESTIONS 775 * PROBLEMS
776 * CASE STUDIES: NEW ENGLAND FOUNDRY; THE WINTER PARK HOTEL 779 *
ADDITIONAL CASE STUDY 780 * BIBLIOGRAPHY 780 CONTENTS XIX E. LEARNING
CURVES 781 LEARNING CURVES IN SERVICES AND MANUFACTURING 783 APPLYING
THE LEARNING CURVE 784 ARITHMETIC APPROACH 784 LOGARITHMIC APPROACH 784
LEARNING-CURVE COEFFICIENT APPROACH 785 STRATEGIC IMPLICATIONS OF
LEARNING CURVES 787 LIMITATIONS OF LEARNING CURVES 788 SUMMARY 788 * KEY
TERM 788 * USING SOFTWARE FOR LEARNING CURVES 788 * SOLVED PROBLEMS 789
* ACTIVE MODEL EXERCISE 790 * SELF-TEST 790 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 791 * DISCUSSION QUESTIONS 791 * PROBLEMS 791 *
CASE STUDY: SMT S NEGOTIATION WITH IBM 793 * BIBLIOGRAPHY 794 F.
SIMULATION 795 WHAT IS SIMULATION? 796 ADVANTAGES AND DISADVANTAGES OF
SIMULATION 797 MONTE CARLO SIMULATION 797 SIMULATION OF A QUEUING
PROBLEM 801 SIMULATION AND INVENTORY ANALYSIS 803 SUMMARY 806 * KEY
TERMS 806 * USING SOFTWARE IN SIMULATION 806 * SOLVED PROBLEMS 808 *
SELF-TEST 809 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 809 *
DISCUSSION QUESTIONS 810 * PROBLEMS 810 * CASE STUDY: ALABAMA AIRLINES
CALL CENTER 814 * ADDITIONAL CASE STUDIES 815 * BIBLIOGRAPHY 815
APPENDICES AL INDICES II PHOTO CREDITS CL CD-ROM TUTORIALS 1.
STATISTICAL TOOLS FOR MANAGERS TL-1 DISCRETE PROBABILITY DISTRIBUTIONS
TL-2 EXPECTED VALUE OF A DISCRETE PROBABILITY DISTRIBUTION TL-3 VARIANCE
OF A DISCRETE PROBABILITY DISTRIBUTION TL-3 CONTINUOUS PROBABILITY
DISTRIBUTIONS TL-4 THE NORMAL DISTRIBUTION TL-4 SUMMARY TL-7 * KEY TERMS
TL-7 * DISCUSSION QUESTIONS TL-7 PROBLEMS TL-7 BIBLIOGRAPHY TL-8 2.
ACCEPTANCE SAMPLING SAMPLING PLANS T2-2 SINGLE SAMPLING T2-2 DOUBLE
SAMPLING T2-2 SEQUENTIAL SAMPLING T2-2 T2-1 OPERATING CHARACTERISTIC
(OC) CURVES T2-2 PRODUCER S AND CONSUMER S RISK T2-3 AVERAGE OUTGOING
QUALITY T2-5 SUMMARY T2-6 KEY TERMS T2-6 * SOLVED PROBLEM T2-7
DISCUSSION QUESTIONS T2-7 PROBLEMS T2-7 3. THE SIMPLEX METHOD OF
LINEAR PROGRAMMING T3-1 CONVERTING THE CONSTRAINTS TO EQUATIONS T3-2
SETTING UP THE FIRST SIMPLEX TABLEAU T3-2 SIMPLEX SOLUTION PROCEDURES
T3-4 SUMMARY OF SIMPLEX STEPS FOR MAXIMIZATION PROBLEMS T3-6 ARTIFICIAL
AND SURPLUS VARIABLES T3-7 SOLVING MINIMIZATION PROBLEMS T3-7 SUMMARY
T3-8 * KEY TERMS T3-8 * SOLVED PROBLEM T3-8 DISCUSSION QUESTIONS T3-8 *
PROBLEMS T3-9 4. THE MODI AND VAM METHODS OF SOLVING TRANSPORTATION
PROBLEMS T4-1 MODI METHOD T4-2 HOW TO USE THE MODI METHOD T4-2 SOLVING
THE ARIZONA PLUMBING PROBLEM WITH MODI T4-2 VOGEL S APPROXIMATION
METHOD: ANOTHER WAY TO FIND AN INITIAL SOLUTION T4-4 DISCUSSION
QUESTIONS T4-8 PROBLEMS T4-8 5. VEHICLE ROUTING AND SCHEDULING T5-1
INTRODUCTION T5-2 SERVICE DELIVERY EXAMPLE: MEALS-FOR-ME T5-2 OBJECTIVES
OF ROUTING AND SCHEDULING PROBLEMS T5-2 CHARACTERISTICS OF ROUTING AND
SCHEDULING PROBLEMS T5-3 CLASSIFYING ROUTING AND SCHEDULING PROBLEMS
T5-3 SOLVING ROUTING AND SCHEDULING PROBLEMS T5-4 ROUTING SERVICE
VEHICLES T5-5 THE TRAVELING SALESMAN PROBLEM T5-5 MULTIPLE TRAVELING
SALESMAN PROBLEM T5-8 THE VEHICLE ROUTING PROBLEM T5-9 CLUSTER FIRST,
ROUTE SECOND APPROACH T5-10 SCHEDULING SERVICE VEHICLES T5-11 THE
CONCURRENT SCHEDULER APPROACH T5-13 OTHER ROUTING AND SCHEDULING
PROBLEMS T5-13 SUMMARY T5-14 KEY TERMS T5-15 * DISCUSSION QUESTIONS
T5-15 * PROBLEMS T5-15 * CASE STUDY: ROUTING AND SCHEDULING OF
PHLEBOTOMISTS T5-17 BIBLIOGRAPHY T5-17
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D / V ATI ANAGE 1 $M MDITION OS ABOUT THE AUTHORS VI FOREWORD XX
PREFACE XXI INTRODUCTION TO OPERATIONS MANAGEMENT 1 ITJ OPERATIONS AND
PRODUCTIVITY 1 GLOBAL COMPANY PROFILE: HARD ROCK CAFE 2 WHAT IS
OPERATIONS MANAGEMENT? 4 ORGANIZING TO PRODUCE GOODS AND SERVICES 4 WHY
STUDY OM? 4 WHAT OPERATIONS MANAGERS DO 7 HOW THIS BOOK IS ORGANIZED 7
THE HERITAGE OF OPERATIONS MANAGEMENT 8 OPERATIONS IN THE SERVICE SECTOR
9 DIFFERENCES BETWEEN GOODS AND SERVICES 10 GROWTH OF SERVICES 11
SERVICE PAY 12 EXCITING NEW TRENDS IN OPERATIONS MANAGEMENT 12 THE
PRODUCTIVITY CHALLENGE 14 PRODUCTIVITY MEASUREMENT 15 PRODUCTIVITY
VARIABLES 17 PRODUCTIVITY AND THE SERVICE SECTOR 19 ETHICS AND SOCIAL
RESPONSIBILITY 20 SUMMARY 20 * KEY TERMS 21 * SOLVED PROBLEMS 21
SELF-TEST 22 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 22 * DISCUSSION
QUESTIONS 22 * ETHICAL DILEMMA 23 * PROBLEMS 23 * CASE STUDY: ZYCHOL
CHEMICALS CORPORATION 24 * VIDEO CASE STUDY: HARD ROCK CAFE: OPERATIONS
MANAGEMENT IN SERVICES 25 * ADDITIONAL CASE STUDY 25 * BIBLIOGRAPHY 25 *
INTERNET RESOURCES 26 2.] OPERATIONS STRATEGY IN A GLOBAL ENVIRONMENT 27
GLOBAL COMPANY PROFILE: BOEING 28 A GLOBAL VIEW OF OPERATIONS 31
CULTURAL AND ETHICAL ISSUES 33 DEVELOPING MISSIONS AND STRATEGIES 34
MISSION 34 STRATEGY 35 ACHIEVING COMPETITIVE ADVANTAGE THROUGH
OPERATIONS 36 COMPETING ON DIFFERENTIATION 36 COMPETING ON COST 37
COMPETING ON RESPONSE 37 TEN STRATEGIC OM DECISIONS 39 ISSUES IN
OPERATIONS STRATEGY 42 RESEARCH 42 PRECONDITIONS 43 DYNAMICS 43 STRATEGY
DEVELOPMENT AND IMPLEMENTATION 43 CRITICAL SUCCESS FACTORS AND CORE
COMPETENCIES 44 BUILD AND STAFF THE ORGANIZATION 46 INTEGRATE OMWITH
OTHER ACTIVITIES 47 GLOBAL OPERATIONS STRATEGY OPTIONS 47 INTERNATIONAL
STRATEGY 47 MULTIDOMESTIC STRATEGY 47 GLOBAL STRATEGY 48 TRANSNATIONAL
STRATEGY 49 SUMMARY 49 * KEY TERMS 50 * SOLVED PROBLEM 50 * DISCUSSION
QUESTIONS 50 * SELF-TEST 51 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES
51 * ETHICAL DILEMMA 51 * PROBLEMS 52 * CASE STUDY: MINIT- LUBE 52 *
VIDEO CASE STUDIES: STRATEGY AT REGAL MARINE 53; HARD ROCK CAFE'S GLOBAL
STRATEGY 53 * ADDITIONAL CASE STUDIES 54 * BIBLIOGRAPHY 54 * INTERNET
RESOURCES 54 PROJECT MANAGEMENT 55 GLOBAL COMPANY PROFILE: BECHTEL GROUP
56 THE IMPORTANCE OF PROJECT MANAGEMENT 58 PROJECT PLANNING 59 THE
PROJECT MANAGER 59 WORK BREAKDOWN STRUCTURE 60 PROJECT SCHEDULING 61
PROJECT CONTROLLING 62 PROJECT MANAGEMENT TECHNIQUES: PERT AND CPM 63
THE FRAMEWORK OF PERT AND CPM 63 NETWORK DIAGRAMS AND APPROACHES 63 XI
XII CONTENTS ACTIVITY-ON-NODE EXAMPLE 65 ACTIVITY-ON-ARROW EXAMPLE 68
DETERMINING THE PROJECT SCHEDULE 68 FORWARD PASS 69 BACKWARD PASS 71
CALCULATING SLACK TIME AND IDENTIFYING THE CRITICAL PATH(S) 72
VARIABILITY IN ACTIVITY TIMES 73 THREE TIME ESTIMATES IN PERT 74
PROBABILITY OF PROJECT COMPLETION 76 COST-TIME TRADE-OFFS AND PROJECT
CRASHING 79 A CRITIQUE OF PERT AND CPM 81 USING MICROSOFT PROJECT TO
MANAGE PROJECTS 82 CREATING A PROJECT SCHEDULE USING MICROSOFT PROJECT
82 TRACKING PROGRESS AND MANAGING COSTS USING MICROSOFT PROJECT 86
SUMMARY 87 * KEY TERMS 87 * USING SOFTWARE TO SOLVE PROJECT MANAGEMENT
PROBLEMS 88 * SOLVED PROBLEMS 88 * ACTIVE MODEL EXERCISE 91 * SELF-TEST
92 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 93 * DISCUSSION QUESTIONS
93 * ETHICAL DILEMMA 93 * PROBLEMS 93 * CASE STUDY: SOUTHWESTERN
UNIVERSITY (A) 99 * VIDEO CASE STUDIES: PROJECT MANAGEMENT AT ARNOLD
PALMER HOSPITAL 100; MANAGING HARD ROCK'S ROCKFEST 101 * ADDITIONAL CASE
STUDIES 102 * BIBLIOGRAPHY 102 * INTERNET RESOURCES 102 4. FORECASTING
103 GLOBAL COMPANY PROFILE: DISNEY WORLD 104 WHAT IS FORECASTING? 106
FORECASTING TIME HORIZONS 106 THE INFLUENCE OF PRODUCT LIFE CYCLE 107
TYPES OF FORECASTS 107 THE STRATEGIC IMPORTANCE OF FORECASTING 107 HUMAN
RESOURCES 107 CAPACITY 107 SUPPLY CHAIN MANAGEMENT 107 SEVEN STEPS IN
THE FORECASTING SYSTEM 108 FORECASTING APPROACHES 108 OVERVIEW OF
QUALITATIVE METHODS 108 OVERVIEW OF QUANTITATIVE METHODS 109 TIME-SERIES
FORECASTING 109 DECOMPOSITION OF A TIME SERIES 110 NAIVE APPROACH 110
MOVING AVERAGES 111 EXPONENTIAL SMOOTHING 113 MEASURING FORECAST ERROR
115 EXPONENTIAL SMOOTHING WITH TREND ADJUSTMENT 118 TREND PROJECTIONS
121 SEASONAL VARIATIONS IN DATA 123 CYCLICAL VARIATIONS IN DATA 128
ASSOCIATIVE FORECASTING METHODS: REGRESSION AND CORRELATION ANALYSIS 128
USING REGRESSION ANALYSIS FOR FORECASTING 128 STANDARD ERROR OF THE
ESTIMATE 130 CORRELATION COEFFICIENTS FOR REGRESSION LINES 131
MULTIPLE-REGRESSION ANALYSIS 133 MONITORING AND CONTROLLING FORECASTS
133 ADAPTIVE SMOOTHING 135 FOCUS FORECASTING 135 FORECASTING IN THE
SERVICE SECTOR 136 SUMMARY 137 * KEY TERMS 139 * USING SOFTWARE IN
FORECASTING 139 * SOLVED PROBLEMS 140 * ACTIVE MODEL EXERCISE 142 *
SELF-TEST 143 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 143 ' *
DISCUSSION QUESTIONS 143 * ETHICAL DILEMMA 144 * PROBLEMS 144 * CASE
STUDY: SOUTHWESTERN ' UNIVERSITY: (B) 151 * VIDEO CASE STUDY:
FORECASTING AT HARD ROCK CAFE 151 * ADDITIONAL CASE STUDIES 152 *
BIBLIOGRAPHY 152 * INTERNET RESOURCES 153 DESIGNING OPERATIONS 155 5.I
DESIGN OF GOODS AND SERVICES 155 GLOBAL COMPANY PROFILE: REGAL MARINE
156 GOODS AND SERVICES SELECTION 158 PRODUCT STRATEGY OPTIONS SUPPORT
COMPETITIVE ADVANTAGE 158 PRODUCT LIFE CYCLES 159 LIFE CYCLE AND
STRATEGY 159 PRODUCT-BY-VALUE ANALYSIS 160 GENERATING NEW PRODUCTS 160
NEW PRODUCT OPPORTUNITIES 160 IMPORTANCE OF NEW PRODUCTS 161 PRODUCT
DEVELOPMENT 162 PRODUCT DEVELOPMENT SYSTEM 162 QUALITY FUNCTION
DEPLOYMENT (QFD) 162 ORGANIZING FOR PRODUCT DEVELOPMENT 165
MANUFACTURABILITY AND VALUE ENGINEERING 166 ISSUES FOR PRODUCT DESIGN
167 ROBUST DESIGN 167 MODULAR DESIGN 167 COMPUTER-AIDED DESIGN (CAD) 167
COMPUTER-AIDED MANUFACTURING (CAM) 168 VIRTUAL REALITY TECHNOLOGY 169
VALUE ANALYSIS 169 ETHICS AND ENVIRONMENTALLY FRIENDLY DESIGNS 169
CONTENTS XIIL TIME-BASED COMPETITION 172 PURCHASING TECHNOLOGY BY
ACQUIRING A FIRM 174 JOINT VENTURES 174 ALLIANCES 174 DEFINING A PRODUCT
174 MAKE-OR-BUY DECISIONS 176 GROUP TECHNOLOGY 176 DOCUMENTS FOR
PRODUCTION 176 PRODUCT LIFE-CYCLE MANAGEMENT (PLM) 178 SERVICE DESIGN
178 DOCUMENTS FOR SERVICES 180 APPLICATION OF DECISION TREES TO PRODUCT
DESIGN 182 TRANSITION TO PRODUCTION 183 SUMMARY 184 * KEY TERMS 184 *
SOLVED PROBLEM 184 * SELF-TEST 185 * ACTIVE MODEL EXERCISE 186 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 186 * DISCUSSION QUESTIONS 187
* ETHICAL DILEMMA 187 * PROBLEMS 187 * CASE STUDY: DE MAR'S PRODUCT
STRATEGY 189' VIDEO CASE STUDY: PRODUCT DESIGN AT REGAL MARINE 189'
ADDITIONAL CASE STUDIES 190' BIBLIOGRAPHY 190 * INTERNET RESOURCES 190
SERVICE INDUSTRY INSPECTION 210 INSPECTION OF ATTRIBUTES VERSUS
VARIABLES 210 TQM IN SERVICES 210 SUMMARY 213 * KEY TERMS 213 * ACTIVE
MODEL EXERCISE 213 * SELF-TEST 214 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 214' DISCUSSION QUESTIONS 214 * ETHICAL DILEMMA 215 * PROBLEMS
215 ' CASE STUDY: SOUTHWESTERN UNIVERSITY (C) 217 * VIDEO CASE STUDIES:
THE CULTURE OF QUALITY AT ARNOLD PALMER HOSPITAL 218; QUALITY AT THE
RITZ-CARLTON HOTEL COMPANY 218 * ADDITIONAL CASE STUDIES 219 *
BIBLIOGRAPHY 219 * INTERNET RESOURCES 219 SUPPLEMENT 6: STATISTICAL
PROCESS CONTROL 221 6. MANAGING QUALITY 191 . J GLOBAL COMPANY PROFILE:
ARNOLD PALMER HOSPITAL 192 QUALITY AND STRATEGY 194 DEFINING QUALITY 194
IMPLICATIONS OF QUALITY 195 MALCOLM BALDRIGE NATIONAL QUALITY AWARD 195
COST OF QUALITY (COQ) 196 ETHICS AND QUALITY MANAGEMENT 196
INTERNATIONAL QUALITY STANDARDS 198 ISO 9000198 ISO 14000198 TOTAL
QUALITY MANAGEMENT 198 CONTINUOUS IMPROVEMENT 198 SIX SIGMA 199 EMPLOYEE
EMPOWERMENT 200 BENCHMARKING 201 JUST-IN-TIME (JIT) 202 TAGUCHI CONCEPTS
203 KNOWLEDGE OF TQM TOOLS 204 TOOLS OF TQM 204 CHECK SHEETS 204 SCATTER
DIAGRAMS 205 CAUSE-AND-EFFECT DIAGRAMS 205 PARETO CHARTS 206 FLOWCHARTS
207 HISTOGRAMS 208 STATISTICAL PROCESS CONTROL (SPC) 208 THE ROLE OF
INSPECTION 208 WHEN AND WHERE TO INSPECT 208 SOURCE INSPECTION 209
STATISTICAL PROCESS CONTROL (SPC) 222 CONTROL CHARTS FOR VARIABLES 224
THE CENTRAL LIMIT THEOREM 224 SETTING MEAN CHART LIMITS (X-CHARTS) 225
SETTING RANGE CHART LIMITS (R-CHARTS) 228 USING MEAN AND RANGE CHARTS
229 CONTROL CHARTS FOR ATTRIBUTES 230 MANAGERIAL ISSUES AND CONTROL
CHARTS 233 PROCESS CAPABILITY 235 PROCESS CAPABILITY RATIO (C ) 235
PROCESS CAPABILITY INDEX (C' K ) 236 ACCEPTANCE SAMPLING 237 OPERATING
CHARACTERISTIC CURVE 238 AVERAGE OUTGOING QUALITY 239 SUMMARY 240 * KEY
TERMS 240 ' USING SOFTWARE FOR SPC 240 * SOLVED PROBLEMS 241 * ACTIVE
MODEL EXERCISE 242 ' SELF-TEST 243 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 244 * DISCUSSION QUESTIONS 244 * PROBLEMS 244 * CASE STUDIES:
BAY FIELD MUD COMPANY 248; ALABAMA AIRLINES' ON-TIME SCHEDULE 249 *
VIDEO CASE STUDY: FARM TO FORK: QUALITY AT DARDEN RESTAURANTS 250 *
ADDITIONAL CASE STUDIES 251 * BIBLIOGRAPHY 251 * INTERNET RESOURCES 251
7.) PROCESS STRATEGY 253 GLOBAL COMPANY PROFILE: DELL COMPUTER CORP. 254
FOUR PROCESS STRATEGIES 256 PROCESS FOCUS 256 REPETITIVE FOCUS 258
PRODUCT FOCUS 259 MASS CUSTOMIZATION FOCUS 260 COMPARISON OF PROCESS
CHOICES 263 PROCESS ANALYSIS AND DESIGN 266 FLOW DIAGRAMS 266
TIME-FUNCTION MAPPING 266 VALUE-STREAM MAPPING 267 PROCESS CHARTS 268
SERVICE BLUEPRINTING 269 XIV CONTENTS SERVICE PROCESS DESIGN 270
CUSTOMER INTERACTION AND PROCESS DESIGN 270 MORE OPPORTUNITIES TO
IMPROVE SERVICE PROCESSES 271 SELECTION OF EQUIPMENT AND TECHNOLOGY 271
PRODUCTION TECHNOLOGY 272 MACHINE TECHNOLOGY 272 AUTOMATIC
IDENTIFICATION SYSTEM (AISS) ANDRFID 273 PROCESS CONTROL 273 VISION
SYSTEMS 274 ROBOTS 274 AUTOMATED STORAGE AND RETRIEVAL SYSTEM (ASRSS)
274 AUTOMATED GUIDED VEHICLES (AGVS) 275 FLEXIBLE MANUFACTURING SYSTEMS
(FMSS) 275 COMPUTER-INTEGRATED MANUFACTURING (CIM) 275 TECHNOLOGY IN
SERVICES 275 PROCESS REDESIGN 277 ETHICS AND ENVIRONMENTALLY FRIENDLY
PROCESSES 279 SUMMARY 279 * KEY TERMS 280 * SOLVED PROBLEM 280 ' ACTIVE
MODEL EXERCISE 280 * SELF-TEST 281 * INTERNET AND STUDENT CD-ROM/DVD
EXERCISES 281 * DISCUSSION QUESTIONS 281 * ETHICAL DILEMMA 282 *
PROBLEMS 282 * CASE STUDY: ROCHESTER MANUFACTURING CORPORATION 283 *
VIDEO CASE STUDIES: PROCESS ANALYSIS AT ARNOLD PALMER HOSPITAL 283;
PROCESS STRATEGY AT WHEELED COACH 284 * ADDITIONAL CASE STUDIES 285 *
BIBLIOGRAPHY 285 * INTERNET RESOURCES 285 SUPPLEMENT 7: CAPACITY
PLANNING 287 CAPACITY 288 DESIGN AND EFFECTIVE CAPACITY 289 CAPACITY AND
STRATEGY 290 CAPACITY CONSIDERATIONS 290 MANAGING DEMAND 291 DEMAND AND
CAPACITY MANAGEMENT IN THE SERVICE SECTOR 293 CAPACITY PLANNING 295
BREAK-EVEN ANALYSIS 296 SINGLE-PRODUCT CASE 298 MULTIPRODUCT CASE 298
APPLYING DECISION TREES TO CAPACITY DECISIONS 300 APPLYING INVESTMENT
ANALYSIS TO STRATEGY-DRIVEN INVESTMENTS 301 INVESTMENT, VARIABLE COST,
AND CASH FLOW 302 NET PRESENT VALUE 302 SUMMARY 305 * KEY TERMS 305 *
USING SOFTWARE FOR BREAK-EVEN ANALYSIS 305 * SOLVED PROBLEMS 306 *
SELF-TEST 308 * INTERNET AND STUDENT CD-ROM/ DVD EXERCISES 308 *
DISCUSSION QUESTIONS 308 * PROBLEMS 309 * VIDEO CASE STUDY: CAPACITY
PLANNING AT ARNOLD PALMER HOSPITAL 312 * ADDITIONAL CASE STUDIES 312 *
BIBLIOGRAPHY 313 * INTERNET RESOURCES 313 8.J LOCATION STRATEGIES 315
GLOBAL COMPANY PROFILE: FEDEX 316 THE STRATEGIC IMPORTANCE OF LOCATION
318 FACTORS THAT AFFECT LOCATION DECISIONS 319 LABOR PRODUCTIVITY 320
EXCHANGE RATES AND CURRENCY RISK 320 COSTS 321 POLITICAL RISK, VALUES,
AND CULTURE 322 PROXIMITY TO MARKETS 322 PROXIMITY TO SUPPLIERS 322
PROXIMITY TO COMPETITORS (CLUSTERING) 322 METHODS OF EVALUATING LOCATION
ALTERNATIVES 323 THE FACTOR-RATING METHOD 323 LOCATIONAL BREAK-EVEN
ANALYSIS 324 ; CENTER-OF-GRAVITY METHOD 326 TRANSPORTATION MODEL 328
SERVICE LOCATION STRATEGY 328 HOW HOTEL CHAINS SELECT SITES 329 THE CALL
CENTER INDUSTRY 330 GEOGRAPHIC INFORMATION SYSTEMS 331 SUMMARY 332 * KEY
TERMS 332 * USING SOFTWARE TO SOLVE LOCATION PROBLEMS 333 * SOLVED
PROBLEMS 333 * SELF-TEST 335 * ACTIVE MODEL EXERCISE 335 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 336 * DISCUSSION QUESTIONS 336 * ETHICAL
DILEMMA 336 * PROBLEMS 337 * VIDEO CASE STUDIES: LOCATING THE NEXT RED
LOBSTER RESTAURANT 341; WHERE TO PLACE THE HARD ROCK CAFE 342 *
ADDITIONAL CASE STUDIES 343 * BIBLIOGRAPHY 343 * INTERNET RESOURCES 343
9.] LAYOUT STRATEGIES 345 GLOBAL COMPANY PROFILE: MCDONALD'S 346 THE
STRATEGIC IMPORTANCE OF LAYOUT DECISIONS 348 TYPES OF LAYOUT 348 OFFICE
LAYOUT 350 RETAIL LAYOUT 351 SERVICESCAPES 352 WAREHOUSING AND STORAGE
LAYOUTS 353 CROSS-DOCKING 354 RANDOM STOCKING 354 CUSTOMIZING 354
FIXED-POSITION LAYOUT 355 PROCESS-ORIENTED LAYOUT 356 COMPUTER SOFTWARE
FOR PROCESS-ORIENTED LAYOUTS 360 WORK CELLS 360 REQUIREMENTS OF WORK
CELLS 361 STAFFING AND BALANCING WORK CELLS 361 THE FOCUSED WORK CENTER
AND THE FOCUSED FACTORY 364 CONTENTS XV REPETITIVE AND PRODUCT-ORIENTED
LAYOUT 364 ASSEMBLY-LINE BALANCING 366 SUMMARY 370 * KEY TERMS 371 *
USING SOFTWARE TO SOLVE LAYOUT PROBLEMS 371 * SOLVED PROBLEMS 372 *
SELF-TEST 375 * ACTIVE MODEL EXERCISE 375 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 376 * DISCUSSION QUESTIONS 376 * ETHICAL DILEMMA
377 * PROBLEMS 377 * CASE STUDY: STATE AUTOMOBILE LICENSE RENEWALS 382 *
VIDEO CASE STUDIES: LAYING OUT ARNOLD PALMER HOSPITAL'S NEW FACILITY
383; FACILITY LAYOUT AT WHEELED COACH 384 * ADDITIONAL CASE STUDIES 384
* BIBLIOGRAPHY 385 * INTERNET RESOURCES 385 JLO.J HUMAN RESOURCES AND
JOB DESIGN 387 GLOBAL COMPANY PROFILE: RUSTY WALLACE'S NASCAR RACING
TEAM 388 HUMAN RESOURCE STRATEGY FOR COMPETITIVE ADVANTAGE 390
CONSTRAINTS ON HUMAN RESOURCE STRATEGY 390 LABOR PLANNING 391
EMPLOYMENT-STABILITY POLICIES 391 WORK SCHEDULES 391 JOB CLASSIFICATIONS
AND WORK RULES 392 JOB DESIGN 392 LABOR SPECIALIZATION 392 JOB EXPANSION
393 PSYCHOLOGICAL COMPONENTS OF JOB DESIGN 394 SELF-DIRECTED TEAMS 394
MOTIVATION AND INCENTIVE SYSTEMS 395 ERGONOMICS AND THE WORK ENVIRONMENT
397 METHODS ANALYSIS 399 THE VISUAL WORKPLACE 402 ETHICS AND THE WORK
ENVIRONMENT 403 LABOR STANDARDS 403 SUMMARY 404 * KEY TERMS 404 * SOLVED
PROBLEM 404 * SELF-TEST 405 * INTERNET AND STUDENT CD-ROM/ DVD EXERCISES
405 * DISCUSSION QUESTIONS 405 * ETHICAL DILEMMA 406 * PROBLEMS 406 *
CASE STUDY: THE FLEET THAT WANDERS 407 * VIDEO CASE STUDY: HARD ROCK'S
HUMAN RESOURCE STRATEGY 407 * ADDITIONAL CASE STUDIES 408 * BIBLIOGRAPHY
408 * INTERNET RESOURCES 409 SUPPLEMENT 10:; WORK MEASUREMENT 411 LABOR
STANDARDS AND WORK MEASUREMENT 412 HISTORICAL EXPERIENCE 413 TIME
STUDIES 413 PREDETERMINED TIME STANDARDS 418 WORK SAMPLING 420 SUMMARY
423 * KEY TERMS 423 * SOLVED PROBLEMS 423 * ACTIVE MODEL EXERCISE 425 *
SELF-TEST 425 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 426 *
DISCUSSION QUESTIONS 426 * PROBLEMS 426 * CASE STUDY: JACKSON
MANUFACTURING COMPANY 429 * ADDITIONAL CASE STUDIES 430 * BIBLIOGRAPHY
430 * INTERNET RESOURCES 430 MANAGING OPERATIONS 431 ] SUPPLY CHAIN
MANAGEMENT 431 GLOBAL COMPANY PROFILE: DARDEN RESTAURANTS 432 THE SUPPLY
CHAIN'S STRATEGIC IMPORTANCE 434 GLOBAL SUPPLY CHAIN ISSUES 435 SUPPLY
CHAIN ECONOMICS 436 MAKE-OR-BUY DECISIONS 437 OUTSOURCING 438 ETHICS IN
THE SUPPLY CHAIN 438 SUPPLY CHAIN STRATEGIES 438 MANY SUPPLIERS 439 FEW
SUPPLIERS 439 VERTICAL INTEGRATION 439 KEIRETSU NETWORKS 440 VIRTUAL
COMPANIES 440 MANAGING THE SUPPLY CHAIN 441 ISSUES IN AN INTEGRATED
SUPPLY CHAIN 441 OPPORTUNITIES IN AN INTEGRATED SUPPLY CHAIN 442
E-PROCUREMENT 445 ONLINE CATALOGS 445 AUCTIONS 446 RFQS 446 REAL-TIME
INVENTORY TRACKING 446 VENDOR SELECTION 447 VENDOR EVALUATION 447 VENDOR
DEVELOPMENT 448 NEGOTIATIONS 448 LOGISTICS MANAGEMENT 448 DISTRIBUTION
SYSTEMS 449 THIRD-PARTY LOGISTICS 450 COST OF SHIPPING ALTERNATIVES 451
LOGISTICS, SECURITY, AND JIT 452 MEASURING SUPPLY CHAIN PERFORMANCE 452
SUMMARY 455 * KEY TERMS 455 * SOLVED PROBLEM 455 * SELF-TEST 456 *
INTERNET AND STUDENT CD-ROM/ DVD EXERCISES 456 * DISCUSSION QUESTIONS
456 * ETHICAL DILEMMA 457 * PROBLEMS 457 * CASE STUDY: DELL'S VALUE
CHAIN 458 * VIDEO CASE STUDIES: DARDEN'S GLOBAL SUPPLY CHAINS; ARNOLD
PALMER HOSPITAL'S SUPPLY CHAIN; SUPPLY CHAIN MANAGEMENT AT REGAL MARINE
459 * ADDITIONAL CASE STUDIES 461 * BIBLIOGRAPHY 461 * INTERNET
RESOURCES 461 XVI CONTENTS SUPPLEMENT 11: OUTSOURCING AS A SUPPLY CHAIN
STRATEGY 463 WHAT IS OUTSOURCING? 464 TYPES OF OUTSOURCING 465 STRATEGIC
PLANNING AND CORE COMPETENCIES 466 THE THEORY OF COMPARATIVE ADVANTAGE
467 OUTSOURCING TRENDS AND POLITICAL REPERCUSSIONS 467 RISKS IN
OUTSOURCING 468 METHODOLOGIES FOR OUTSOURCING 470 EVALUATING MULTIPLE
CRITERIA WITH FACTOR RATING 470 BREAK-EVEN ANALYSIS 472 ADVANTAGES AND
DISADVANTAGES OF OUTSOURCING 473 ADVANTAGES OF OUTSOURCING 473
DISADVANTAGES OF OUTSOURCING 474 AUDITS AND METRICS TO EVALUATE
OUTSOURCING PERFORMANCE 475 ETHICAL ISSUES IN OUTSOURCING 475 SUMMARY
476 * KEY TERMS 476 * USING SOFTWARE TO SOLVE OUTSOURCING PROBLEMS 476 *
SOLVED PROBLEM 476 * SELF-TEST 477 * INTERNET AND STUDENT CD-ROM/ DVD
EXERCISES 477 * DISCUSSION QUESTIONS 477 * PROBLEMS 478 * CASE STUDY:
OUTSOURCING TO TATA 479 * VIDEO CASE STUDY: OUTSOURCING OFFSHORE AT
DARDEN 479 * BIBLIOGRAPHY 480 * INTERNET RESOURCES 480 12 INVENTORY
MANAGEMENT 481 GLOBAL COMPANY PROFILE: AMAZON.COM 482 FUNCTIONS OF
INVENTORY 484 TYPES OF INVENTORY 484 INVENTORY MANAGEMENT 485 ABC
ANALYSIS 485 RECORD ACCURACY 486 CYCLE COUNTING 487 CONTROL OF SERVICE
INVENTORIES 488 INVENTORY MODELS 489 INDEPENDENT VS. DEPENDENT DEMAND
489 HOLDING, ORDERING, AND SETUP COSTS 490 INVENTORY MODELS FOR
INDEPENDENT DEMAND 490 THE BASIC ECONOMIC ORDER QUANTITY (EOQ) MODEL 490
MINIMIZING COSTS 491 REORDER POINTS 495 PRODUCTION ORDER QUANTITY MODEL
497 QUANTITY DISCOUNT MODELS 500 PROBABILISTIC MODELS AND SAFETY STOCK
502 OTHER PROBABILISTIC MODELS 505 FIXED-PERIOD (P) SYSTEMS 507 SUMMARY
509 * KEY TERMS 510 * USING SOFTWARE TO SOLVE INVENTORY PROBLEMS 510 *
SOLVED PROBLEMS 511 * SELF-TEST 515 * ACTIVE MODEL EXERCISE 515 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 516 * DISCUSSION QUESTIONS 516
* ETHICAL DILEMMA 516 * PROBLEMS 517 * CASE STUDIES: ZHOU BICYCLE
COMPANY; STURDIVANT SOUND SYSTEMS 521 * VIDEO CASE STUDY: INVENTORY
CONTROL AT WHEELED COACH 522 * ADDITIONAL CASE STUDIES 522 *
BIBLIOGRAPHY 523 * INTERNET RESOURCES 523 AGGREGATE PLANNING 525 GLOBAL
COMPANY PROFILE: ANHEUSER-BUSCH 526 THE PLANNING PROCESS 528 THE NATURE
OF AGGREGATE PLANNING 528 AGGREGATE PLANNING STRATEGIES 530 CAPACITY
OPTIONS 531 DEMAND OPTIONS 532 MIXING OPTIONS TO DEVELOP A PLAN 532
METHODS FOR AGGREGATE PLANNING 533 GRAPHICAL METHODS 534 MATHEMATICAL
APPROACHES 538 COMPARISON OF AGGREGATE PLANNING METHODS 540 AGGREGATE
PLANNING IN SERVICES 541 RESTAURANTS 542 HOSPITALS 542 NATIONAL CHAINS
OF SMALL SERVICE FIRMS 542 MISCELLANEOUS SERVICES 542 AIRLINE INDUSTRY
543 YIELD MANAGEMENT 543 SUMMARY 546 * KEY TERMS 547 * USING SOFTWARE
FOR AGGREGATE PLANNING 547 * SOLVED PROBLEMS 548 * SELF-TEST 550 *
ACTIVE MODEL EXERCISE 550 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES
551 * DISCUSSION QUESTIONS 551 * ETHICAL DILEMMA 552 * PROBLEMS 552 *
CASE STUDIES: SOUTHWESTERN UNIVERSITY: (G); ANDREW-CARTER, INC. 556 *
ADDITIONAL CASE STUDIES 558 * BIBLIOGRAPHY 558 * INTERNET RESOURCES 558
MATERIAL REQUIREMENTS PLANNING (MRP) AND ERP 559 GLOBAL COMPANY PROFILE:
WHEELED COACH 560 DEPENDENT DEMAND 562 DEPENDENT INVENTORY MODEL
REQUIREMENTS 562 MASTER PRODUCTION SCHEDULE 562 BILLS OF MATERIAL 565
ACCURATE INVENTORY RECORDS 567 PURCHASE ORDERS OUTSTANDING 567 LEAD
TIMES FOR COMPONENTS 567 MRP STRUCTURE 568 MRP MANAGEMENT 572 MRP
DYNAMICS 572 MRP AND JIT 572 LOT-SIZING TECHNIQUES 574 CONTENTS XVII
EXTENSIONS OF MRP 578 MATERIAL REQUIREMENTS PLANNING II (MRP II) 578
CLOSED-LOOP MRP 579 CAPACITY PLANNING 579 MRP IN SERVICES 580
DISTRIBUTION RESOURCE PLANNING (DRP) 581 ENTERPRISE RESOURCE PLANNING
(ERP) 582 ADVANTAGES AND DISADVANTAGES OF ERP SYSTEMS 585 ERP IN THE
SERVICE SECTOR 585 SUMMARY 586 * KEY TERMS 586 * USING SOFTWARE TO SOLVE
MRP PROBLEMS 586 * SOLVED PROBLEMS 587 * SELF-TEST 590 * ACTIVE MODEL
EXERCISE 590 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 591 *
DISCUSSION QUESTIONS 591 * ETHICAL DILEMMA 592 * PROBLEMS 592 * CASE
STUDY: IKON'S ATTEMPT AT ERP 595 * VIDEO CASE STUDY: MRP AT WHEELED
COACH 596 * ADDITIONAL CASE STUDIES 597 * BIBLIOGRAPHY 597 * INTERNET
RESOURCES 597 SHORT-TERM SCHEDULING 599 GLOBAL COMPANY PROFILE: DELTA
AIR LINES 600 THE STRATEGIC IMPORTANCE OF SHORT-TERM SCHEDULING 602
SCHEDULING ISSUES 602 FORWARD AND BACKWARD SCHEDULING 603 SCHEDULING
CRITERIA 605 SCHEDULING PROCESS-FOCUSED FACILITIES 605 LOADING JOBS 606
INPUT-OUTPUT CONTROL 606 GANTT CHARTS 607 ASSIGNMENT METHOD 609
SEQUENCING JOBS 612 PRIORITY RULES FOR DISPATCHING JOBS 612 CRITICAL
RATIO 615 SEQUENCING N JOBS ON TWO MACHINES: JOHNSON'S RULE 616
LIMITATIONS OF RULE-BASED DISPATCHING SYSTEMS 618 FINITE CAPACITY
SCHEDULING (FCS) 618 THEORY OF CONSTRAINTS 619 BOTTLENECKS 620 DRUM,
BUFFER, ROPE 620 SCHEDULING REPETITIVE FACILITIES 621 SCHEDULING
SERVICES 621 SCHEDULING SERVICE EMPLOYEES WITH CYCLICAL SCHEDULING 623
SUMMARY 625 * KEY TERMS 625 * USING SOFTWARE FOR SHORT-TERM SCHEDULING
625 * SOLVED PROBLEMS 627 * ACTIVE MODEL EXERCISE 630 * SELF-TEST 631 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 631 * DISCUSSION QUESTIONS 631
* ETHICAL DILEMMA 632 * PROBLEMS 632 * CASE STUDY: OLD OREGON WOOD STORE
635 * VIDEO CASE STUDY: SCHEDULING AT HARD ROCK CAFE 636 * ADDITIONAL
CASE STUDIES 637 * BIBLIOGRAPHY 637 * INTERNET RESOURCES 637 [16.] JIT
AND LEAN OPERATIONS 639 GLOBAL COMPANY PROFILE: TOYOTA MOTOR CORPORATION
640 JUST-IN-TIME, THE TOYOTA PRODUCTION SYSTEM, AND LEAN OPERATIONS 642
ELIMINATE WASTE 642 REMOVE VARIABILITY 643 IMPROVE THROUGHOUT 644
JUST-IN-TIME (JIT) 644 JIT PARTNERSHIPS 645 CONCERNS OF SUPPLIERS 646
JIT LAYOUT 647 DISTANCE REDUCTION 647 INCREASED FLEXIBILITY 647 IMPACT
ON EMPLOYEES 647 REDUCED SPACE AND INVENTORY 647 JIT INVENTORY 648
REDUCE VARIABILITY 648 REDUCE INVENTORY 649 REDUCE LOT SIZES 649 REDUCE
SETUP COSTS 650 JIT SCHEDULING 651 LEVEL SCHEDULES 652 KANBAN 652 JIT
QUALITY 655 TOYOTA PRODUCTION SYSTEM 656 CONTINUOUS IMPROVEMENT 656
RESPECT FOR PEOPLE 656 STANDARD WORK PRACTICE 656 LEAN OPERATIONS 657
BUILDING A LEAN ORGANIZATION 657 LEAN OPERATIONS IN SERVICES 658 SUMMARY
659 * KEY TERMS 659 * SOLVED PROBLEM 659 * SELF-TEST 660 * INTERNET AND
STUDENT CD-ROM/ DVD EXERCISES 660 * DISCUSSION QUESTIONS 660 * ETHICAL
DILEMMA 661 * PROBLEMS 661 * CASE STUDIES: MUTUAL INSURANCE COMPANY OF
IOWA; JIT AFTER THE FIRE 662 * VIDEO CASE STUDY: JIT AT ARNOLD PALMER
HOSPITAL 664 * ADDITIONAL CASE STUDIES 664 * BIBLIOGRAPHY 665 * INTERNET
RESOURCES 665 ;17.: MAINTENANCE AND RELIABILITY 667 GLOBAL COMPANY
PROFILE: ORLANDO UTILITIES COMMISSION 668 THE STRATEGIC IMPORTANCE OF
MAINTENANCE AND RELIABILITY 670 RELIABILITY 671 IMPROVING INDIVIDUAL
COMPONENTS 671 PROVIDING REDUNDANCY 673 MAINTENANCE 674 IMPLEMENTING
PREVENTIVE MAINTENANCE 674 INCREASING REPAIR CAPABILITIES 678 XVNI
CONTENTS TOTAL PRODUCTIVE MAINTENANCE 679 TECHNIQUES FOR ENHANCING
MAINTENANCE 679 SUMMARY 679 * KEY TERMS 680 * USING SOFTWARE TO SOLVE
RELIABILITY PROBLEMS 680 * SOLVED PROBLEMS 680 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 680 * SELF-TEST 681 * DISCUSSION QUESTIONS 681 *
ETHICAL DILEMMA 681 * PROBLEMS 682 * CASE STUDY: WORLDWIDE CHEMICAL
COMPANY 683 * ADDITIONAL CASE STUDIES 684 * BIBLIOGRAPHY 684 * INTERNET
RESOURCES 684 QUANTITATIVE MODULES 685 A. DECISION-MAKING TOOLS 685 THE
DECISION PROCESS IN OPERATIONS 686 FUNDAMENTALS OF DECISION MAKING 687
DECISION TABLES 688 TYPES OF DECISION-MAKING ENVIRONMENTS 688 DECISION
MAKING UNDER UNCERTAINTY 688 DECISION MAKING UNDER RISK 689 DECISION
MAKING UNDER CERTAINTY 690 EXPECTED VALUE OF PERFECT INFORMATION (EVPI)
691 DECISION TREES 691 A MORE COMPLEX DECISION TREE 693 USING DECISION
TREES IN ETHICAL DECISION MAKING 695 SUMMARY 696 * KEY TERMS 696 * USING
SOFTWARE FOR DECISION MODELS 696 * SELF-TEST 697 * SOLVED PROBLEMS 698 *
INTERNET AND STUDENT CD-ROM/DVD EXERCISES 699 * DISCUSSION QUESTIONS 699
* PROBLEMS 699 * CASE STUDIES: TOM TUCKER'S LIVER TRANSPLANT; SKI RIGHT
CORP. 703 * ADDITIONAL CASE STUDY 704 * BIBLIOGRAPHY 704 B. LINEAR
PROGRAMMING 705 REQUIREMENTS OF A LINEAR PROGRAMMING PROBLEM 706
FORMULATING LINEAR PROGRAMMING PROBLEMS 707 SHADER ELECTRONICS EXAMPLE
707 GRAPHICAL SOLUTION TO A LINEAR PROGRAMMING PROBLEM 708 GRAPHICAL
REPRESENTATION OF CONSTRAINTS 708 ISO-PROFIT LINE SOLUTION METHOD 709
CORNER-POINT SOLUTION METHOD 711 SENSITIVITY ANALYSIS 712 SENSITIVITY
REPORT 713 CHANGES IN THE RESOURCES OR RIGHT-HAND-SIDE VALUES 713
CHANGES IN THE OBJECTIVE FUNCTION COEFFICIENT 714 SOLVING MINIMIZATION
PROBLEMS 715 LINEAR PROGRAMMING APPLICATIONS 716 PRODUCTION-MIX EXAMPLE
717 DIET PROBLEM EXAMPLE 718 LABOR SCHEDULING EXAMPLE 719 THE SIMPLEX
METHOD OF LP 720 SUMMARY 721 * KEY TERMS 721 * USING SOFTWARE TO SOLVE
LP PROBLEMS 721 * SOLVED PROBLEMS 722 * ACTIVE MODEL EXERCISE 724 *
SELF-TEST 725 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 726 *
DISCUSSION QUESTIONS 726 * PROBLEMS 726 * CASE STUDY: GOLDING
LANDSCAPING AND PLANTS, INC. 731 * ADDITIONAL CASE STUDY 732 *
BIBLIOGRAPHY 732 C. TRANSPORTATION MODELS 733 TRANSPORTATION MODELING
734 DEVELOPING AN INITIAL SOLUTION 736 THE NORTHWEST-CORNER RULE 736 THE
INTUITIVE LOWEST-COST METHOD 737 THE STEPPING-STONE METHOD 738 SPECIAL
ISSUES IN MODELING 741 DEMAND NOT EQUAL TO SUPPLY 741 DEGENERACY 742
SUMMARY 743 * KEY TERMS 743 * USING SOFTWARE TO SOLVE TRANSPORTATION
PROBLEMS 743 * SOLVED PROBLEMS 745 * SELF-TEST 747 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 747 * DISCUSSION QUESTIONS 747 * PROBLEMS
748 * CASE STUDY: CUSTOM VANS, INC. 751 * ADDITIONAL CASE STUDY 752 *
BIBLIOGRAPHY 752 D. WAITING-LINE MODELS 753 CHARACTERISTICS OF A
WAITING-LINE SYSTEM 754 ARRIVAL CHARACTERISTICS 755 WAITING-LINE
CHARACTERISTICS 756 SERVICE CHARACTERISTICS 756 MEASURING A QUEUE'S
PERFORMANCE 758 QUEUING COSTS 758 THE VARIETY OF QUEUING MODELS 759
MODEL A (M/M/L): SINGLE-CHANNEL QUEUING MODEL WITH POISSON ARRIVALS AND
EXPONENTIAL SERVICE TIMES 760 MODEL B (M/M/S): MULTIPLE-CHANNEL QUEUING
MODEL 763 MODEL C (M/D/L): CONSTANT-SERVICE-TIME MODEL 766 MODEL D:
LIMITED-POPULATION MODEL 767 OTHER QUEUING APPROACHES 770 SUMMARY 771 *
KEY TERMS 771 * USING SOFTWARE TO SOLVE QUEUING PROBLEMS 771 * SOLVED
PROBLEMS 772 * SELF-TEST 774 * ACTIVE MODEL EXERCISE 774 * INTERNET AND
STUDENT CD-ROM/DVD EXERCISES 775 * DISCUSSION QUESTIONS 775 * PROBLEMS
776 * CASE STUDIES: NEW ENGLAND FOUNDRY; THE WINTER PARK HOTEL 779 *
ADDITIONAL CASE STUDY 780 * BIBLIOGRAPHY 780 CONTENTS XIX E. LEARNING
CURVES 781 LEARNING CURVES IN SERVICES AND MANUFACTURING 783 APPLYING
THE LEARNING CURVE 784 ARITHMETIC APPROACH 784 LOGARITHMIC APPROACH 784
LEARNING-CURVE COEFFICIENT APPROACH 785 STRATEGIC IMPLICATIONS OF
LEARNING CURVES 787 LIMITATIONS OF LEARNING CURVES 788 SUMMARY 788 * KEY
TERM 788 * USING SOFTWARE FOR LEARNING CURVES 788 * SOLVED PROBLEMS 789
* ACTIVE MODEL EXERCISE 790 * SELF-TEST 790 * INTERNET AND STUDENT
CD-ROM/DVD EXERCISES 791 * DISCUSSION QUESTIONS 791 * PROBLEMS 791 *
CASE STUDY: SMT'S NEGOTIATION WITH IBM 793 * BIBLIOGRAPHY 794 F.
SIMULATION 795 WHAT IS SIMULATION? 796 ADVANTAGES AND DISADVANTAGES OF
SIMULATION 797 MONTE CARLO SIMULATION 797 SIMULATION OF A QUEUING
PROBLEM 801 SIMULATION AND INVENTORY ANALYSIS 803 SUMMARY 806 * KEY
TERMS 806 * USING SOFTWARE IN SIMULATION 806 * SOLVED PROBLEMS 808 *
SELF-TEST 809 * INTERNET AND STUDENT CD-ROM/DVD EXERCISES 809 *
DISCUSSION QUESTIONS 810 * PROBLEMS 810 * CASE STUDY: ALABAMA AIRLINES'
CALL CENTER 814 * ADDITIONAL CASE STUDIES 815 * BIBLIOGRAPHY 815
APPENDICES AL INDICES II PHOTO CREDITS CL CD-ROM TUTORIALS 1.
STATISTICAL TOOLS FOR MANAGERS TL-1 DISCRETE PROBABILITY DISTRIBUTIONS
TL-2 EXPECTED VALUE OF A DISCRETE PROBABILITY DISTRIBUTION TL-3 VARIANCE
OF A DISCRETE PROBABILITY DISTRIBUTION TL-3 CONTINUOUS PROBABILITY
DISTRIBUTIONS TL-4 THE NORMAL DISTRIBUTION TL-4 SUMMARY TL-7 * KEY TERMS
TL-7 * DISCUSSION QUESTIONS TL-7' PROBLEMS TL-7'BIBLIOGRAPHY TL-8 2.
ACCEPTANCE SAMPLING SAMPLING PLANS T2-2 SINGLE SAMPLING T2-2 DOUBLE
SAMPLING T2-2 SEQUENTIAL SAMPLING T2-2 T2-1 OPERATING CHARACTERISTIC
(OC) CURVES T2-2 PRODUCER'S AND CONSUMER'S RISK T2-3 AVERAGE OUTGOING
QUALITY T2-5 SUMMARY T2-6' KEY TERMS T2-6 * SOLVED PROBLEM T2-7 '
DISCUSSION QUESTIONS T2-7 ' PROBLEMS T2-7 3. THE SIMPLEX METHOD OF
LINEAR PROGRAMMING T3-1 CONVERTING THE CONSTRAINTS TO EQUATIONS T3-2
SETTING UP THE FIRST SIMPLEX TABLEAU T3-2 SIMPLEX SOLUTION PROCEDURES
T3-4 SUMMARY OF SIMPLEX STEPS FOR MAXIMIZATION PROBLEMS T3-6 ARTIFICIAL
AND SURPLUS VARIABLES T3-7 SOLVING MINIMIZATION PROBLEMS T3-7 SUMMARY
T3-8 * KEY TERMS T3-8 * SOLVED PROBLEM T3-8' DISCUSSION QUESTIONS T3-8 *
PROBLEMS T3-9 4. THE MODI AND VAM METHODS OF SOLVING TRANSPORTATION
PROBLEMS T4-1 MODI METHOD T4-2 HOW TO USE THE MODI METHOD T4-2 SOLVING
THE ARIZONA PLUMBING PROBLEM WITH MODI T4-2 VOGEL'S APPROXIMATION
METHOD: ANOTHER WAY TO FIND AN INITIAL SOLUTION T4-4 DISCUSSION
QUESTIONS T4-8' PROBLEMS T4-8 5. VEHICLE ROUTING AND SCHEDULING T5-1
INTRODUCTION T5-2 SERVICE DELIVERY EXAMPLE: MEALS-FOR-ME T5-2 OBJECTIVES
OF ROUTING AND SCHEDULING PROBLEMS T5-2 CHARACTERISTICS OF ROUTING AND
SCHEDULING PROBLEMS T5-3 CLASSIFYING ROUTING AND SCHEDULING PROBLEMS
T5-3 SOLVING ROUTING AND SCHEDULING PROBLEMS T5-4 ROUTING SERVICE
VEHICLES T5-5 THE TRAVELING SALESMAN PROBLEM T5-5 MULTIPLE TRAVELING
SALESMAN PROBLEM T5-8 THE VEHICLE ROUTING PROBLEM T5-9 CLUSTER FIRST,
ROUTE SECOND APPROACH T5-10 SCHEDULING SERVICE VEHICLES T5-11 THE
CONCURRENT SCHEDULER APPROACH T5-13 OTHER ROUTING AND SCHEDULING
PROBLEMS T5-13 SUMMARY T5-14 ' KEY TERMS T5-15 * DISCUSSION QUESTIONS
T5-15 * PROBLEMS T5-15 * CASE STUDY: ROUTING AND SCHEDULING OF
PHLEBOTOMISTS T5-17' BIBLIOGRAPHY T5-17 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Heizer, Jay H. 1935- Render, Barry 1946- |
| author_GND | (DE-588)129581100 (DE-588)135972833 |
| author_facet | Heizer, Jay H. 1935- Render, Barry 1946- |
| author_role | aut aut |
| author_sort | Heizer, Jay H. 1935- |
| author_variant | j h h jh jhh b r br |
| building | Verbundindex |
| bvnumber | BV023201068 |
| classification_rvk | QP 500 |
| ctrlnum | (OCoLC)254753421 (DE-599)BVBBV023201068 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 9. ed., internat. ed. |
| format | Book |
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| genre | 1\p (DE-588)4151278-9 Einführung gnd-content 2\p (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Einführung Lehrbuch |
| id | DE-604.BV023201068 |
| illustrated | Illustrated |
| index_date | 2024-07-02T20:08:09Z |
| indexdate | 2024-08-01T11:13:52Z |
| institution | BVB |
| isbn | 9780138134549 9780132412896 9780131585591 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016387282 |
| oclc_num | 254753421 |
| open_access_boolean | |
| owner | DE-384 DE-703 DE-521 DE-706 DE-11 DE-862 DE-BY-FWS |
| owner_facet | DE-384 DE-703 DE-521 DE-706 DE-11 DE-862 DE-BY-FWS |
| physical | XXXIII, 815, [38] S. zahlr. Ill., graph. Darst. 3 DVD-Videos (12 cm), 1 CD-ROM (12 cm) |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Pearson, Prentice Hall |
| record_format | marc |
| series2 | Pearson education |
| spellingShingle | Heizer, Jay H. 1935- Render, Barry 1946- Operations management Ablauforganisation / Betriebswirtschaftliche Produktionstheorie Lehrbuch / Textbook - 28 Production management Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4549167-7 (DE-588)4047347-8 (DE-588)4151278-9 (DE-588)4123623-3 |
| title | Operations management |
| title_auth | Operations management |
| title_exact_search | Operations management |
| title_exact_search_txtP | Operations management |
| title_full | Operations management Jay Heizer ; Barry Render |
| title_fullStr | Operations management Jay Heizer ; Barry Render |
| title_full_unstemmed | Operations management Jay Heizer ; Barry Render |
| title_short | Operations management |
| title_sort | operations management |
| topic | Ablauforganisation / Betriebswirtschaftliche Produktionstheorie Lehrbuch / Textbook - 28 Production management Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd |
| topic_facet | Ablauforganisation / Betriebswirtschaftliche Produktionstheorie Lehrbuch / Textbook - 28 Production management Management Operations Management Produktion Einführung Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016387282&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT heizerjayh operationsmanagement AT renderbarry operationsmanagement |
Inhaltsverzeichnis
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