Creating great visitor experiences: a guide for museums, parks, zoos, gardens, & libraries
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Walnut Creek, CA
Left Coast Press
2007
|
| Schriftenreihe: | Experienceology guide
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p.189-200) and index |
| Beschreibung: | 207 Seiten 23 cm |
| ISBN: | 9781598741681 |
Internformat
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| 650 | 4 | |a Museum attendance / United States / Handbooks, manuals, etc | |
| 650 | 4 | |a Museums / Public relations / United States / Handbooks, manuals, etc | |
| 650 | 4 | |a Museums / Management / Handbooks, manuals, etc | |
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Datensatz im Suchindex
| _version_ | 1804137454124400640 |
|---|---|
| adam_text | CONTENTS
1
The need for change
Chapter
1
Competing in an experience-driven world
....................9
Chapter
2
The bear on the bicycle: the visitor experience defined
..........18
2
Your visitors and your staff
Chapter
3
What do they want?
.................................... 25
Chapter
4
Getting them to come back
.............................. 33
Chapter
5
What s in a name? Defining your brand
..................... 43
Chapter
6
Putting people first
.................................... 51
3
Your site
Breaking it down
.................................................63
Chapter
7 #
Ï!
Invitation
—
Designing an invitation for your guests
.........65
Chapter
8 #2:
Welcome
—
Dust off your first impression
................71
Chapter
9 #3:
Orientation
—
Lost in space
.......................... 77
Chapter
10 # 4:
Comfort
—
From toilets to typefaces
.................... 85
Chapter
11 # 5:
Communication
—
Craft your words carefully
.............94
Chapter
12 #6:
Sensation
—
Fun and the five senses
................... 102
Chapter
13 # 7:
Common sense
—
Using your heads
....................112
Chapter
14 # 8:
Finale—Take a bow
............................... 125
4
How to use this book
Instructions and calendar outlines
....................................139
Exercises and resources
............................................154
Notes
......................................................189
Index
......................................................201
Thanks to
.................................................207
About the author
........................................209
|
| adam_txt |
CONTENTS
1
The need for change
Chapter
1
Competing in an experience-driven world
.9
Chapter
2
The bear on the bicycle: the visitor experience defined
.18
2
Your visitors and your staff
Chapter
3
What do they want?
. 25
Chapter
4
Getting them to come back
. 33
Chapter
5
What's in a name? Defining your brand
. 43
Chapter
6
Putting people first
. 51
3
Your site
Breaking it down
.63
Chapter
7 #
Ï!
Invitation
—
Designing an invitation for your guests
.65
Chapter
8 #2:
Welcome
—
Dust off your first impression
.71
Chapter
9 #3:
Orientation
—
Lost in space
. 77
Chapter
10 # 4:
Comfort
—
From toilets to typefaces
. 85
Chapter
11 # 5:
Communication
—
Craft your words carefully
.94
Chapter
12 #6:
Sensation
—
Fun and the five senses
. 102
Chapter
13 # 7:
Common sense
—
Using your heads
.112
Chapter
14 # 8:
Finale—Take a bow
. 125
4
How to use this book
Instructions and calendar outlines
.139
Exercises and resources
.154
Notes
.189
Index
.201
Thanks to
.207
About the author
.209 |
| any_adam_object | 1 |
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| callnumber-raw | AM11 |
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| callnumber-subject | AM - Museums and Collecting |
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| discipline | Allgemeines |
| discipline_str_mv | Allgemeines |
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| spelling | Weaver, Stephanie Verfasser aut Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries Stephanie Weaver Walnut Creek, CA Left Coast Press 2007 207 Seiten 23 cm txt rdacontent n rdamedia nc rdacarrier Experienceology guide Includes bibliographical references (p.189-200) and index Museum visitors / United States / Handbook, manuals, etc Museum attendance / United States / Handbooks, manuals, etc Museums / Public relations / United States / Handbooks, manuals, etc Museums / Management / Handbooks, manuals, etc Library administration Library users United States Handbooks, manuals, etc Museum attendance United States Handbooks, manuals, etc Museum visitors United States Handbooks, manuals, etc Museums Public relations United States Handbooks, manuals, etc Museums United States Management Handbooks, manuals, etc Parks Public use United States Handbooks, manuals, etc Public relations United States Handbooks, manuals, etc Zoo visitors United States Handbooks, manuals, etc Publikum (DE-588)4047764-2 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Museum (DE-588)4040795-0 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Museum (DE-588)4040795-0 s Publikum (DE-588)4047764-2 s Kundenorientierung (DE-588)4316837-1 s DE-604 Erscheint auch als Druck-Ausgabe, Paperback 978-1-59874-169-8 Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016371546&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Weaver, Stephanie Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries Museum visitors / United States / Handbook, manuals, etc Museum attendance / United States / Handbooks, manuals, etc Museums / Public relations / United States / Handbooks, manuals, etc Museums / Management / Handbooks, manuals, etc Library administration Library users United States Handbooks, manuals, etc Museum attendance United States Handbooks, manuals, etc Museum visitors United States Handbooks, manuals, etc Museums Public relations United States Handbooks, manuals, etc Museums United States Management Handbooks, manuals, etc Parks Public use United States Handbooks, manuals, etc Public relations United States Handbooks, manuals, etc Zoo visitors United States Handbooks, manuals, etc Publikum (DE-588)4047764-2 gnd Kundenorientierung (DE-588)4316837-1 gnd Museum (DE-588)4040795-0 gnd |
| subject_GND | (DE-588)4047764-2 (DE-588)4316837-1 (DE-588)4040795-0 (DE-588)4078704-7 |
| title | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries |
| title_auth | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries |
| title_exact_search | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries |
| title_exact_search_txtP | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries |
| title_full | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries Stephanie Weaver |
| title_fullStr | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries Stephanie Weaver |
| title_full_unstemmed | Creating great visitor experiences a guide for museums, parks, zoos, gardens, & libraries Stephanie Weaver |
| title_short | Creating great visitor experiences |
| title_sort | creating great visitor experiences a guide for museums parks zoos gardens libraries |
| title_sub | a guide for museums, parks, zoos, gardens, & libraries |
| topic | Museum visitors / United States / Handbook, manuals, etc Museum attendance / United States / Handbooks, manuals, etc Museums / Public relations / United States / Handbooks, manuals, etc Museums / Management / Handbooks, manuals, etc Library administration Library users United States Handbooks, manuals, etc Museum attendance United States Handbooks, manuals, etc Museum visitors United States Handbooks, manuals, etc Museums Public relations United States Handbooks, manuals, etc Museums United States Management Handbooks, manuals, etc Parks Public use United States Handbooks, manuals, etc Public relations United States Handbooks, manuals, etc Zoo visitors United States Handbooks, manuals, etc Publikum (DE-588)4047764-2 gnd Kundenorientierung (DE-588)4316837-1 gnd Museum (DE-588)4040795-0 gnd |
| topic_facet | Museum visitors / United States / Handbook, manuals, etc Museum attendance / United States / Handbooks, manuals, etc Museums / Public relations / United States / Handbooks, manuals, etc Museums / Management / Handbooks, manuals, etc Library administration Library users United States Handbooks, manuals, etc Museum attendance United States Handbooks, manuals, etc Museum visitors United States Handbooks, manuals, etc Museums Public relations United States Handbooks, manuals, etc Museums United States Management Handbooks, manuals, etc Parks Public use United States Handbooks, manuals, etc Public relations United States Handbooks, manuals, etc Zoo visitors United States Handbooks, manuals, etc Publikum Kundenorientierung Museum USA |
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