Supervising and leading teams in ILS:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Facet
2007
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 204 S. graph. Darst. |
| ISBN: | 1856045870 9781856045872 |
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Datensatz im Suchindex
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| adam_text | Contents
List of figures ix
List of tables xi
Acknowledgements xiii
Introduction xv
1 The role of team leaders in ILS 1
Introduction 1
Working as a team leader or supervisor 1
Understanding the role and the responsibilities 2
The context of information and library work 3
Background to approaches to management 7
Summary 10
Reference 11
2 Leading and managing the team 13
Introduction 13
Managing and leading teams 13
Team development process 19
Initial meeting with the team 21
Team roles 4
Team leaders and the seven deadly sins 26
Seven strategies for effective team leaders 28
Summary 30
References 30
3 Confident leadership and supervision 31
Introduction 31
Confident leadership and supervision 31
The assertiveness model 32
Emotional intelligence 38
Problem solving 40
vi SUPERVISING AND LEADING TEAMS IN ILS
Managing change 46
Summary 50
References 50
4 Motivation 51
Introduction 51
Introduction to motivation 51
Psychology of motivation 54
Managing the people processes at work 57
Motivating individuals and the whole team 58
Common questions about motivational traits 66
Summary 68
References 68
5 Managing the work 69
Introduction 69
Managing the work environment 69
Analysing the work 70
Managing routine work 71
Managing projects 76
Supervising staff 82
Reviewing the work of the team 93
Summary 94
References 95
6 Communication skills 97
Introduction 97
Communications in organizations 97
Communicating with the team 99
Leading successful meetings 103
Listening skills 107
Presentation skills 109
Using virtual communication tools 115
Summary 118
Reference 118
7 Managing and leading complex teams 119
Introduction 119
Working in collaborative and multi-professional teams 119
Leading and managing the partnership team 123
Leading and managing diverse teams 127
Virtual teams 131
CONTENTS vii
Summary 135
References 135
8 Human resource management 137
Introduction 137
Human resource management 137
Recruitment and selection 138
Induction 142
Performance management and appraisal 145
Disciplinary policy and procedures 148
Grievance policy and procedures 150
Health and safety at work 150
Handling absenteeism 152
Equal opportunities and diversity policies and practices 153
Summary 155
References 155
9 Workplace learning and training 157
Introduction 157
Context of workplace learning 157
Management of workplace learning 159
Workplace learning cycle 160
E-learning 169
Coaching 173
Reflection 174
Summary 176
References 176
10 Personal and professional development 177
Introduction 177
Looking after yourself 177
Managing your work/life balance 178
Time management 180
Personal and career support 182
Professional networks 184
Communities of practice 189
Personal portfolios 193
Summary 194
References 195
Further reading 197
Index 199
List of figures
Figure 1.1 Example of an advertisement including brief job despription
and person specification 3
Figure 1.2 Team leader and supervisor audit 5
Figure 1.3 The strategic planning process 8
Figure 3.1 The communication pie chart 33
Figure 3.2 Impact of self-talk on behaviour 36
Figure 3.3 Non-assertive behaviour 37
Figure 3.4 Assertive behaviour 37
Figure 3.5 Emotional intelligence process tool 39
Figure 3.6 Problem-solving process 43
Figure 3.7 Individual responses to change 48
Figure 3.8 Managing and supporting people through change 49
Figure 4.1 Maslow s hierarchy of needs 55
Figure 4.2 Motivational traits 59
Figure 4.3 Distribution of motivational traits 67
Figure 5.1 Weekly work schedule 74
Figure 5.2 Gantt chart 75
Figure 5.3 The project cycle 78
Figure 5.4 Network diagram/PERT chart 79
Figure 5.5 Project management structure 82
Figure 5.6 Giving instructions 86
Figure 5.7 Sample personal action plan 1 88
Figure 5.8 Sample personal action plan 2 88
Figure 5.9 The feedback sandwich 89
Figure 5.10 The learner s feedback sandwich 89
Figure 5.11 Weekly progress report 91
Figure 5.12 Simple team review process 94
Figure 6.1 E-mail advertising a meeting 104
Figure 6.2 Notes from a meeting 104
Figure 6.3 How well do you chair meetings? 107
Figure 7.1 Life cycle of partnership working 122
Figure 7.2 Timeline for blended teamwork 134
Figure 8.1 Sample learning contract 146
Figure 9.1 Potential learning activities in the workplace 158
x SUPERVISING AND LEADING TEAMS IN ILS
Figure 9.2 Training and development strategy - outline structure 159
Figure 9.3 The workplace learning cycle 160
Figure 9.4 Sample workplace learning plan 162
Figure 9.5 Example of a session outline for a 40-minute training activity 165
Figure 9.6 Assessment of learning from a workplace learning activity 167
Figure 9.7 Sample IT skills inventory 168
Figure 9.8 Sample evaluation form 169
Figure 10.1 Tips and techniques for time management 181
List of tables
Table 2.1 The manager s and supervisor s roles 14
Table 2.2 Behaviours and teamwork 17
Table 2.3 Different management styles 18
Table 2.4 Stages in the life of a team 20
Table 2.5 Supervisor and team responsibilities 22
Table 2.6 Summary of Belbin team roles 25
Table 2.7 Effective team leaders (and also the seven deadly sins) 26
Table 3.1 The assertiveness model 33
Table 3.2 Recurrent and non-recurrent problems 40
Table 4.1 Motivation and information requirements 56
Table 4.2 Herzberg s model of motivation 56
Table 4.3 Moving towards and moving away from motivational traits 60
Table 4.4 Possibility and necessity motivational traits 61
Table 4.5 Self and other motivational traits 62
Table 4.6 Options and procedures motivational traits 63
Table 4.7 Same and difference motivational traits 64
Table 5.1 Differences between process and project work 71
Table 5.2 Different types of teamwork 72
Table 5.3 Advantages and disadvantages of project management
software 80
Table 6.1 Communicating different types of information 99
Table 6.2 Convincer patterns - information channels 100
Table 6.3 Convincer patterns - timing 101
Table 6.4 Working with a co-presenter - presentation plan 114
Table 6.5 Handling tricky situations during question time 115
Table 7.1 Types of complex team glue 125
Table 7.2 Different communication tools used by virtual teams 131
Table 7.3 Stages in the life of a virtual team 133
Table 8.1 Differences between equal opportunities and managing
diversity 154
Table 9.1 Three forms of e-learning 169
Table 9.2 Supporting reflection in workplace learning activities 175
Table 10.1 Advantages and disadvantages of discussion lists 188
xii SUPERVISING AND LEADING TEAMS IN ILS
Table 10.2 Comparison of communities of interest and communities of
practice 190
Table 10.3 Benefits of membership of a community of practice 191
|
| adam_txt |
Contents
List of figures ix
List of tables xi
Acknowledgements xiii
Introduction xv
1 The role of team leaders in ILS 1
Introduction 1
Working as a team leader or supervisor 1
Understanding the role and the responsibilities 2
The context of information and library work 3
Background to approaches to management 7
Summary 10
Reference 11
2 Leading and managing the team 13
Introduction 13
Managing and leading teams 13
Team development process 19
Initial meeting with the team 21
Team roles 4
Team leaders and the seven deadly sins 26
Seven strategies for effective team leaders 28
Summary 30
References 30
3 Confident leadership and supervision 31
Introduction 31
Confident leadership and supervision 31
The assertiveness model 32
Emotional intelligence 38
Problem solving 40
vi SUPERVISING AND LEADING TEAMS IN ILS
Managing change 46
Summary 50
References 50
4 Motivation 51
Introduction 51
Introduction to motivation 51
Psychology of motivation 54
Managing the people processes at work 57
Motivating individuals and the whole team 58
Common questions about motivational traits 66
Summary 68
References 68
5 Managing the work 69
Introduction 69
Managing the work environment 69
Analysing the work 70
Managing routine work 71
Managing projects 76
Supervising staff 82
Reviewing the work of the team 93
Summary 94
References 95
6 Communication skills 97
Introduction 97
Communications in organizations 97
Communicating with the team 99
Leading successful meetings 103
Listening skills 107
Presentation skills 109
Using virtual communication tools 115
Summary 118
Reference 118
7 Managing and leading complex teams 119
Introduction 119
Working in collaborative and multi-professional teams 119
Leading and managing the partnership team 123
Leading and managing diverse teams 127
Virtual teams 131
CONTENTS vii
Summary 135
References 135
8 Human resource management 137
Introduction 137
Human resource management 137
Recruitment and selection 138
Induction 142
Performance management and appraisal 145
Disciplinary policy and procedures 148
Grievance policy and procedures 150
Health and safety at work 150
Handling absenteeism 152
Equal opportunities and diversity policies and practices 153
Summary 155
References 155
9 Workplace learning and training 157
Introduction 157
Context of workplace learning 157
Management of workplace learning 159
Workplace learning cycle 160
E-learning 169
Coaching 173
Reflection 174
Summary 176
References 176
10 Personal and professional development 177
Introduction 177
Looking after yourself 177
Managing your work/life balance 178
Time management 180
Personal and career support 182
Professional networks 184
Communities of practice 189
Personal portfolios 193
Summary 194
References 195
Further reading 197
Index 199
List of figures
Figure 1.1 Example of an advertisement including brief job despription
and person specification 3
Figure 1.2 Team leader and supervisor audit 5
Figure 1.3 The strategic planning process 8
Figure 3.1 The communication pie chart 33
Figure 3.2 Impact of self-talk on behaviour 36
Figure 3.3 Non-assertive behaviour 37
Figure 3.4 Assertive behaviour 37
Figure 3.5 Emotional intelligence process tool 39
Figure 3.6 Problem-solving process 43
Figure 3.7 Individual responses to change 48
Figure 3.8 Managing and supporting people through change 49
Figure 4.1 Maslow's hierarchy of needs 55
Figure 4.2 Motivational traits 59
Figure 4.3 Distribution of motivational traits 67
Figure 5.1 Weekly work schedule 74
Figure 5.2 Gantt chart 75
Figure 5.3 The project cycle 78
Figure 5.4 Network diagram/PERT chart 79
Figure 5.5 Project management structure 82
Figure 5.6 Giving instructions 86
Figure 5.7 Sample personal action plan 1 88
Figure 5.8 Sample personal action plan 2 88
Figure 5.9 The feedback sandwich 89
Figure 5.10 The learner's feedback sandwich 89
Figure 5.11 Weekly progress report 91
Figure 5.12 Simple team review process 94
Figure 6.1 E-mail advertising a meeting 104
Figure 6.2 Notes from a meeting 104
Figure 6.3 How well do you chair meetings? 107
Figure 7.1 Life cycle of partnership working 122
Figure 7.2 Timeline for blended teamwork 134
Figure 8.1 Sample learning contract 146
Figure 9.1 Potential learning activities in the workplace 158
x SUPERVISING AND LEADING TEAMS IN ILS
Figure 9.2 Training and development strategy - outline structure 159
Figure 9.3 The workplace learning cycle 160
Figure 9.4 Sample workplace learning plan 162
Figure 9.5 Example of a session outline for a 40-minute training activity 165
Figure 9.6 Assessment of learning from a workplace learning activity 167
Figure 9.7 Sample IT skills inventory 168
Figure 9.8 Sample evaluation form 169
Figure 10.1 Tips and techniques for time management 181
List of tables
Table 2.1 The manager's and supervisor's roles 14
Table 2.2 Behaviours and teamwork 17
Table 2.3 Different management styles 18
Table 2.4 Stages in the life of a team 20
Table 2.5 Supervisor and team responsibilities 22
Table 2.6 Summary of Belbin team roles 25
Table 2.7 Effective team leaders (and also the seven deadly sins) 26
Table 3.1 The assertiveness model 33
Table 3.2 Recurrent and non-recurrent problems 40
Table 4.1 Motivation and information requirements 56
Table 4.2 Herzberg's model of motivation 56
Table 4.3 Moving towards and moving away from motivational traits 60
Table 4.4 Possibility and necessity motivational traits 61
Table 4.5 Self and other motivational traits 62
Table 4.6 Options and procedures motivational traits 63
Table 4.7 Same and difference motivational traits 64
Table 5.1 Differences between process and project work 71
Table 5.2 Different types of teamwork 72
Table 5.3 Advantages and disadvantages of project management
software 80
Table 6.1 Communicating different types of information 99
Table 6.2 Convincer patterns - information channels 100
Table 6.3 Convincer patterns - timing 101
Table 6.4 Working with a co-presenter - presentation plan 114
Table 6.5 Handling tricky situations during question time 115
Table 7.1 Types of complex team glue 125
Table 7.2 Different communication tools used by virtual teams 131
Table 7.3 Stages in the life of a virtual team 133
Table 8.1 Differences between equal opportunities and managing
diversity 154
Table 9.1 Three forms of e-learning 169
Table 9.2 Supporting reflection in workplace learning activities 175
Table 10.1 Advantages and disadvantages of discussion lists 188
xii SUPERVISING AND LEADING TEAMS IN ILS
Table 10.2 Comparison of communities of interest and communities of
practice 190
Table 10.3 Benefits of membership of a community of practice 191 |
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| index_date | 2024-07-02T19:36:03Z |
| indexdate | 2024-07-09T21:10:29Z |
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| spelling | Allan, Barbara 1954- Verfasser (DE-588)1022229818 aut Supervising and leading teams in ILS Barbara Allan London Facet 2007 XVII, 204 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Library personnel management Library employees Supervision of employees Bibliothekspersonal (DE-588)4145271-9 gnd rswk-swf Führung (DE-588)4018776-7 gnd rswk-swf (DE-588)4006432-3 Bibliografie gnd-content Bibliothekspersonal (DE-588)4145271-9 s Führung (DE-588)4018776-7 s b DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016281435&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| subject_GND | (DE-588)4145271-9 (DE-588)4018776-7 (DE-588)4006432-3 |
| title | Supervising and leading teams in ILS |
| title_auth | Supervising and leading teams in ILS |
| title_exact_search | Supervising and leading teams in ILS |
| title_exact_search_txtP | Supervising and leading teams in ILS |
| title_full | Supervising and leading teams in ILS Barbara Allan |
| title_fullStr | Supervising and leading teams in ILS Barbara Allan |
| title_full_unstemmed | Supervising and leading teams in ILS Barbara Allan |
| title_short | Supervising and leading teams in ILS |
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