Verfügbarkeit: Doing business in India for dummies

Doing business in India for dummies:

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Bibliographische Detailangaben
1. Verfasser:	Manian, Ranjini (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Hoboken, N.J. Wiley 2007 Chichester John Wiley
Schlagworte:	Business enterprises, Foreign / India Investments, Foreign / India Business etiquette / India Corporate culture / India Auslandsinvestition Marktzugang Indien India / Commerce Ratgeber
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XVIII, 342 S. Ill.
ISBN:	0470127694 9780470127698

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adam_text	Contents at a Glance Introduction.................................................................7 Part 1: Brushing Up on India Business Basics.................7 Chapter 1: So You Want to Do Business with India........................................................9 Chapter 2: Understanding Breaks and Brakes in Emergent India..............................15 Chapter 3: Making Sense of India: A Business Viewpoint............................................29 Part 11: Getting /our Business Up and Running.............47 Chapter 4: Putting Together a Business Plan................................................................49 Chapter 5: Starting Up in India.......................................................................................67 Chapter 6: Doing Business from Abroad: The Long Distance Relationship..............87 Chapter 7: Building Your Team India...........................................................................103 Chapter 8: Dealing with the Powers That Be..............................................................125 Chapter 9: Counting Your Rupees and Paise..............................................................143 Part 111: Going About lour Business in India...............161 Chapter 10: Enjoying Your Stay in India......................................................................163 Chapter 11: Making the Sale..........................................................................................185 Chapter 12: Establishing a Manufacturing Presence.................................................203 Chapter 13: Legal Landmines........................................................................................223 Part IV: Ensuring an Indian Success Storu..................237 Chapter 14: Understanding Indian Culture.................................................................239 Chapter 15: Being on Your Best Behavior: Indian Etiquette.....................................257 Chapter 16: Avoiding Potholes on the Road to Success............................................285 Part (/: The Part of Tens............................................301 Chapter 17: Ten Tips for Training Your Team India...................................................303 Chapter 18: Ten Cultural Tips.......................................................................................309 Chapter 19: Ten Tips from Chanakya, the World s First Management Guru...........315 Chapter 20: Ten Ways to Enjoy Your Downtime in India...........................................321 Index.......................................................................327 Table of Contents Introduction..................................................................7 About This Book...............................................................................................1 Conventions Used in This Book.....................................................................2 What You re Not to Read.................................................................................3 Foolish Assumptions.......................................................................................3 How This Book Is Organized...........................................................................4 Part I: Brushing Up on India Business Basics.....................................4 Part II: Getting Your Business Up and Running..................................4 Part III: Going About Your Business in India.......................................4 Part IV: Ensuring an Indian Success Story..........................................5 Part V: The Part of Tens.........................................................................5 Icons Used in This Book..................................................................................5 Where to Go from Here....................................................................................6 Part 1: Brushing Up on India Business Basics.................. 7 Chapter 1: So You Want to Do Business with India ................9 Making the Decision to Come to India.........................................................10 Setting up Shop in India................................................................................11 The key factors for getting started in India......................................12 The importance of preparation..........................................................13 Keeping Your Indian Business Healthy and Growing................................13 Building Relationships for Success..............................................................14 Chapter 2: Understanding Breaks and Brakes in Emergent India .. .15 What Makes India an Attractive Place to Do Business..............................16 Reduced business related bureaucracy............................................16 A booming economy............................................................................17 Business opportunities abound.........................................................18 A banking system you can count on..................................................19 The law of the land...............................................................................20 Open foreign policy..............................................................................20 A favorable time zone and geographic location...............................20 A billion reasons to set up shop in India...........................................21 Potential Pitfalls.............................................................................................25 Cutting through the remaining red tape............................................25 Breaking through the language barrier.............................................25 Doing Business in India For Dummies Chapter 3: Making Sense of India: A Business Viewpoint .........29 Getting the Lay of the Land...........................................................................29 Pointing out the geographic regions of India....................................30 Discovering India s 28 great states.....................................................31 Feeling the weather in India................................................................35 Understanding India s Economic History...................................................36 India s beginnings and pre colonial times.........................................36 Colonial India: Under the Union Jack.................................................37 Post colonial era: Independent India.................................................37 Classifying the Community...........................................................................39 India s caste system.............................................................................39 Business communities in India...........................................................40 The joint family system.......................................................................42 Diversifying India s Classes...........................................................................43 The upper crust....................................................................................44 The middle layer...................................................................................44 The worker bees...................................................................................45 Below the poverty line.........................................................................46 Part U: Getting tour Business Up and Runnina.............47 Chapter 4: Putting Together a Business Plan.....................49 The Importance of Creating a Business Plan..............................................49 A few things to keep in mind...............................................................50 A few core questions............................................................................50 Creating a Business Plan...............................................................................53 Making sure your plan is versatile.....................................................53 Covering the important financial concerns......................................55 Taking other considerations into account........................................56 Identifying and Avoiding Common Obstacles............................................59 Following your assumptions...............................................................59 Assessing the legal angles...................................................................60 Identifying and planning for competition..........................................61 Allowing for the emotion of Indian business....................................61 Implementing Your Indian Business Plan....................................................62 Referring back to your plan and monitoring progress....................62 Reviewing and making changes to your plan...................................63 Chapter 5: Starting Up in India .................................67 Understanding the Investment Routes........................................................68 Exploring your options for investment.............................................68 Seeking approval for your business...................................................69 Taking a look at how others are investing in India..........................71 Table of Contents Choosing a Business Address.......................................................................73 Exploring India s business landscape................................................73 Evaluating potential sites....................................................................75 Taking advantage of the benefits of location....................................76 Choosing an Entry Route..............................................................................78 Liaison/representative office..............................................................78 Branch office.........................................................................................79 Project office.........................................................................................80 Joint ventures.......................................................................................81 Foreign owned company.....................................................................82 Business process outsourcing............................................................83 Other modes of entry...........................................................................84 Putting Your Plan into Action.......................................................................85 Chapter 6: Doing Business from Abroad: The Long Distance Relationship................................87 Sourcingfrom India........................................................................................87 Looking at India s sources...................................................................88 Finding the right supplier....................................................................88 Inspecting your supplier.....................................................................90 Comprehending Business Process Outsourcing........................................91 Planning your outsourcing strategy...................................................92 Finding and evaluating potential partners........................................94 Putting together a contract.................................................................94 Getting your BPO management act together....................................95 Watching out for bumps in the BPO road.........................................95 Staying in Touch with Your Indian Business Family..................................96 Keeping the lines of communication open........................................97 Tackling logistical considerations......................................................98 Adjusting for Indian tendencies.........................................................98 Avoiding Potential Pitfalls.............................................................................99 Make personal visits............................................................................99 Avoid the Indian sweatshop..............................................................100 Adhere to regulations and securing licenses..................................101 Involve a legal firm.............................................................................102 Chapter 7: Building Your Team India ...........................103 Valuing Education: It s the Indian Way!......................................................103 Finding the Right Indian Employees..........................................................105 Conducting on campus interviews..................................................106 Placing advertisements and holding walk in interviews...............108 Using placement agencies.................................................................108 Participating in job fairs....................................................................109 Tapping the recruitment power of the Internet..............................110 Seeking non resident Indian hires....................................................110 Doing Business in India For Dummies Retaining Your Team through Various Compensation............................112 Compensation options.......................................................................112 Common compensation packages...................................................116 Instilling Loyalty in Your Team...................................................................117 Developing your company culture...................................................117 Recognizing the importance of family.............................................118 Offering training opportunities........................................................118 Understanding Staffing Specifics in India..................................................119 India s performance fixation.............................................................119 Nontraditional working arrangements............................................120 People skills........................................................................................121 Trade unionism...................................................................................121 Groupism in the workplace...............................................................122 Using Consultants in India..........................................................................122 Finding an appropriate consultant...................................................123 Managing your consultant.................................................................124 Chapter 8: Dealing with the Powers That Be....................125 The Nuts and Bolts of the World s Largest Democracy..........................125 The levels of government..................................................................126 The voting system..............................................................................129 India s political parties......................................................................130 Understanding India s Legal System..........................................................131 Indian economic law..........................................................................132 Exploring Industrial Relations....................................................................134 Federation of Indian Chambers of Commerce and Industry........135 Confederation of Indian Industry.....................................................136 National Association of Software and Service Companies...........136 Networking and Navigating the Indian Government...............................137 Getting to know Indian government officials..................................137 Building the right government contacts.........................................138 Putting India s Right To Information Act to good use....................140 Chapter 9: Counting Your Rupees and Paise ....................143 Understanding Indian Money.....................................................................143 Rupees and paise................................................................................144 Lakhs and crores................................................................................145 Checking Out India s Banking Structure....................................................146 The Reserve Bank of India.................................................................146 Other bank categories.......................................................................147 Non banking finance companies......................................................148 Figuring Out Financing in India..................................................................148 Getting to know the basics: India s Foreign Exchange Management Act (FEMA)...............................................................149 Using banks and institutional finance..............................................150 Playing the stock market...................................................................151 Table of Contents Understanding India s Tax Structure.........................................................151 Tax types.............................................................................................152 The challenges of a changing tax structure....................................154 Tax concessions.................................................................................155 Double taxation policies....................................................................158 Dealing With Audit and Compliance Issues..............................................158 Filing your taxes.................................................................................158 Getting audited: It s required............................................................159 Part HI: Going About lour Business in India...............161 Chapter 10: Enjoying Your Stay in India.........................163 Preparing for Your Visit...............................................................................163 Obtaining visas and residential status............................................164 Booking your flights to India.............................................................165 Making health and hygiene preparations........................................166 Getting Your Feet Wet in India....................................................................169 Arriving at the airport........................................................................171 Understanding Indian currency........................................................172 Finding a hotel room..........................................................................172 Settling In for a Longer Stay........................................................................173 Finding a place to call home.............................................................173 Dealing with utilities..........................................................................174 Getting medical care..........................................................................175 Navigating Everyday Life in India..............................................................176 Dealing with transportation in India................................................177 Using the telephone in India.............................................................179 Living with the crowds in India........................................................181 Giving Back to India.....................................................................................182 Taking part in corporate social responsibility...............................182 Giving alms..........................................................................................183 Tipping your Indian service workers...............................................184 Chapter 11: Making the Sale..................................185 Understanding the Indian Consumer Market...........................................186 Offering international flavor.............................................................186 Blending East with West....................................................................187 Tweaking your product to reach more of the Indian market........187 Going rural..........................................................................................188 Going small: Sachets of success.......................................................189 Marketing Your Product in India................................................................189 Harnessing the power of the media.................................................190 Using celebrity to pitch your products...........................................191 Offering freebies and specials..........................................................192 Doing Business in India For Dummies Building a Sales Strategy and Distribution Infrastructure......................193 Responsive selling..............................................................................193 Organizing an effective distribution network.................................196 Retailing in India...........................................................................................198 The old guard of Indian retail...........................................................198 New Indian retail trends....................................................................199 Obstacles in Indian retail...................................................................200 Chapter 12: Establishing a Manufacturing Presence.............203 Checking out India s Manufacturing Sector..............................................203 Understanding the advantages.........................................................204 Considering the challenges...............................................................206 Predicting what the future holds......................................................207 Exploring the Manufacturing Preliminaries..............................................209 Choosing an entry method................................................................210 Choosing a location............................................................................210 Understanding licenses and technology transfer..........................212 Choosing to produce for export, or for India (or both)................213 Building Your Manufacturing Presence.....................................................214 Breaking (and covering) ground.......................................................214 Putting safety first..............................................................................215 Adhering to Indian labor laws..........................................................216 Being green: It s easy and important...............................................217 Avoiding counterfeiting.....................................................................217 Building quality control systems......................................................219 Considering the Winners and Losers........................................................220 Indian manufacturing successes......................................................220 A few manufacturing failures............................................................221 Chapter 13: Legal Landmines..................................223 Contract Conundrums.................................................................................223 Contracts aren t always binding.......................................................224 Concerns when drafting contracts...................................................224 After the contract: How to get (and keep) the ball rolling............227 Labor and Allied Laws.................................................................................228 Settling Disputes through Court or Arbitration.......................................229 Settling disputes in India s courts....................................................230 Resolving disputes through arbitration..........................................233 Intellectual Property Rights........................................................................234 The state of intellectual property rights in India...........................235 Protecting your intellectual property in India................................236 Table of Contents Part IV: Ensuring an Indian Success Story...................237 Chapter 14: Understanding Indian Culture ......................239 Getting a Sense of Indian Collectivism......................................................239 The importance of family..................................................................240 Hierarchy rules...................................................................................242 Showing Emotion in Business.....................................................................243 Turn off your cultural preconceptions............................................243 Pay attention and be sensitive.........................................................244 Reciprocate goodwill.........................................................................244 Challenges in Communication....................................................................245 Understanding the yes and no nuances....................................245 Minding your language......................................................................246 Asking the right questions................................................................247 Paying attention to non verbal communication and body language..........................................................................247 Dealing with an Indian s divided attention......................................248 Respecting Cultural Differences.................................................................249 Coming to terms with India s flexible working hours....................249 Understanding the ways of the Indian working world...................250 Cultural differences between India and the West...........................251 Cultural differences within India......................................................252 The influence of Hinduism on Indian culture.................................254 Getting a grip on the Indian sense of right and wrong..................256 Chapter 15: Being on Your Best Behavior: Indian Etiquette .......257 Making a Good First Impression.................................................................258 Greeting colleagues............................................................................258 Playing the name game......................................................................258 Swapping business cards..................................................................260 Wearing appropriate clothing...........................................................261 Conversing with Your Indian Colleagues..................................................263 Carrying on a conversation...............................................................263 Gesturing during a discussion..........................................................264 A Generous Hand: Gifting in India..............................................................265 Giving an appropriate gift..................................................................265 Accepting Indian courtesies.............................................................267 Eating: The Indian Way................................................................................268 Getting the lay of the table................................................................269 Recognizing foods of India................................................................270 In good taste: Eating with your hands.............................................271 Making small talk over a meal..........................................................272 Playing host.........................................................................................273 Doing Business in India For Dummies Religion in Indian Business: Giving the Deities Their Due......................274 Bowing to the Supreme Being...........................................................274 Attending and participating in religious business ceremonies....275 Enjoying Indian religious festivals....................................................277 Managing Personnel Relations...................................................................280 Offering constructive criticism.........................................................280 Taking it personally............................................................................281 Reining it in: Letting off steam in private........................................281 Doing damage control........................................................................282 Firing an Indian employee.................................................................282 Working on Indian Time.....................................................................282 Chapter 16: Avoiding Potholes on the Road to Success...........285 Planning for Common Pitfalls.....................................................................286 Avoiding unsafe assumptions...........................................................286 Coping with corruption.....................................................................288 Avoiding a mixture of business and politics...................................288 Making security a top concern.........................................................289 Dodging Problems with Your Indian Contracts........................................290 Delivery date and time.......................................................................290 Governing law.....................................................................................291 Mediation and arbitration.................................................................291 Force Majeure.....................................................................................292 Making Adjustments when Your Business Plan Goes off Track.............292 Delays in customs clearance............................................................293 Quality control....................................................................................294 Labor problems..................................................................................294 Getting Familiar with Indian Idiosyncrasies.............................................295 Understanding India speak...............................................................295 Working on Indian time......................................................................297 Figuring out when trouble is brewing in the Indian workplace....298 Planning an Exit: It s Hard To Say Goodbye!.............................................298 Knowing when to say when..............................................................299 Taking care of your workers: Legal obligations..............................299 Part V: The Part of Jens.............................................301 Chapter 17: Ten Tips for Training Your Team India ...............303 Using Real Life Anecdotes...........................................................................303 Incorporating Interactive Games and Quizzes.........................................304 Trying Role Play...........................................................................................305 Presenting a Trainer in the Right Light.....................................................305 Implementing a Useful Demonstration......................................................306 Table of Contents Giving Your Team Their Turn to Talk........................................................306 Offering Specific Feedback..........................................................................307 Using Interactive Q A...............................................................................307 Establishing Your Expert Position.............................................................308 Following Up on Training............................................................................308 Chapter 18: Ten Cultural Tips..................................309 Don t Touch!..................................................................................................309 Mind Your Language....................................................................................310 Be Prepared for a Dry Day or Two.............................................................310 Keep It Official, but Don t Forget the Personal.........................................311 Shop Around.................................................................................................311 Embrace Your Ancestry..............................................................................312 Respect and Reward Your Staff..................................................................312 Mind Your Manners......................................................................................313 Respect Lifestyle Differences......................................................................314 Chapter 19: Ten Tips from Chanakya, the World s First Management Guru ...........................315 Strengthen the Seven Pillars of Your Business World.............................316 Understand the Importance of Stability....................................................317 Keep Employees Happy...............................................................................317 Make the Right Hiring Choices...................................................................317 Mix the Old and the New.............................................................................318 Stay in Contact.............................................................................................318 Plan Your Travels Carefully.........................................................................319 Manage Your Money....................................................................................319 Gather Information before Acting..............................................................320 Attack the Competition...............................................................................320 Chapter 20: Ten Ways to Enjoy Your Downtime in India...........321 Travel to an Indian Temple.........................................................................321 Tour a National Park....................................................................................322 Visit a Hill Station.........................................................................................323 Participate in a Major Indian Festival........................................................323 Get a Taste of Indian Village Life................................................................323 Take a Ride on the Rails..............................................................................324 Shop for Bargains.........................................................................................325 Unwind at an Ayurvedic or Naturopathy Center.....................................325 Spend a Day at a Charitable Institution.....................................................325 Study an Indian Art......................................................................................326 Index........................................................................327
adam_txt	Contents at a Glance Introduction.7 Part 1: Brushing Up on India Business Basics.7 Chapter 1: So You Want to Do Business with India.9 Chapter 2: Understanding Breaks and Brakes in Emergent India.15 Chapter 3: Making Sense of India: A Business Viewpoint.29 Part 11: Getting \/our Business Up and Running.47 Chapter 4: Putting Together a Business Plan.49 Chapter 5: Starting Up in India.67 Chapter 6: Doing Business from Abroad: The Long Distance Relationship.87 Chapter 7: Building Your Team India.103 Chapter 8: Dealing with the Powers That Be.125 Chapter 9: Counting Your Rupees and Paise.143 Part 111: Going About \lour Business in India.161 Chapter 10: Enjoying Your Stay in India.163 Chapter 11: Making the Sale.185 Chapter 12: Establishing a Manufacturing Presence.203 Chapter 13: Legal Landmines.223 Part IV: Ensuring an Indian Success Storu.237 Chapter 14: Understanding Indian Culture.239 Chapter 15: Being on Your Best Behavior: Indian Etiquette.257 Chapter 16: Avoiding Potholes on the Road to Success.285 Part (/: The Part of Tens.301 Chapter 17: Ten Tips for Training Your Team India.303 Chapter 18: Ten Cultural Tips.309 Chapter 19: Ten Tips from Chanakya, the World's First Management Guru.315 Chapter 20: Ten Ways to Enjoy Your Downtime in India.321 Index.327 Table of Contents Introduction.7 About This Book.1 Conventions Used in This Book.2 What You're Not to Read.3 Foolish Assumptions.3 How This Book Is Organized.4 Part I: Brushing Up on India Business Basics.4 Part II: Getting Your Business Up and Running.4 Part III: Going About Your Business in India.4 Part IV: Ensuring an Indian Success Story.5 Part V: The Part of Tens.5 Icons Used in This Book.5 Where to Go from Here.6 Part 1: Brushing Up on India Business Basics. 7 Chapter 1: So You Want to Do Business with India .9 Making the Decision to Come to India.10 Setting up Shop in India.11 The key factors for getting started in India.12 The importance of preparation.13 Keeping Your Indian Business Healthy and Growing.13 Building Relationships for Success.14 Chapter 2: Understanding Breaks and Brakes in Emergent India . .15 What Makes India an Attractive Place to Do Business.16 Reduced business related bureaucracy.16 A booming economy.17 Business opportunities abound.18 A banking system you can count on.19 The law of the land.20 Open foreign policy.20 A favorable time zone and geographic location.20 A billion reasons to set up shop in India.21 Potential Pitfalls.25 Cutting through the remaining red tape.25 Breaking through the language barrier.25 Doing Business in India For Dummies Chapter 3: Making Sense of India: A Business Viewpoint .29 Getting the Lay of the Land.29 Pointing out the geographic regions of India.30 Discovering India's 28 great states.31 Feeling the weather in India.35 Understanding India's Economic History.36 India's beginnings and pre colonial times.36 Colonial India: Under the Union Jack.37 Post colonial era: Independent India.37 Classifying the Community.39 India's caste system.39 Business communities in India.40 The joint family system.42 Diversifying India's Classes.43 The upper crust.44 The middle layer.44 The worker bees.45 Below the poverty line.46 Part U: Getting \tour Business Up and Runnina.47 Chapter 4: Putting Together a Business Plan.49 The Importance of Creating a Business Plan.49 A few things to keep in mind.50 A few core questions.50 Creating a Business Plan.53 Making sure your plan is versatile.53 Covering the important financial concerns.55 Taking other considerations into account.56 Identifying and Avoiding Common Obstacles.59 Following your assumptions.59 Assessing the legal angles.60 Identifying and planning for competition.61 Allowing for the emotion of Indian business.61 Implementing Your Indian Business Plan.62 Referring back to your plan and monitoring progress.62 Reviewing and making changes to your plan.63 Chapter 5: Starting Up in India .67 Understanding the Investment Routes.68 Exploring your options for investment.68 Seeking approval for your business.69 Taking a look at how others are investing in India.71 Table of Contents Choosing a Business Address.73 Exploring India's business landscape.73 Evaluating potential sites.75 Taking advantage of the benefits of location.76 Choosing an Entry Route.78 Liaison/representative office.78 Branch office.79 Project office.80 Joint ventures.81 Foreign owned company.82 Business process outsourcing.83 Other modes of entry.84 Putting Your Plan into Action.85 Chapter 6: Doing Business from Abroad: The Long Distance Relationship.87 Sourcingfrom India.87 Looking at India's sources.88 Finding the right supplier.88 Inspecting your supplier.90 Comprehending Business Process Outsourcing.91 Planning your outsourcing strategy.92 Finding and evaluating potential partners.94 Putting together a contract.94 Getting your BPO management act together.95 Watching out for bumps in the BPO road.95 Staying in Touch with Your Indian Business Family.96 Keeping the lines of communication open.97 Tackling logistical considerations.98 Adjusting for Indian tendencies.98 Avoiding Potential Pitfalls.99 Make personal visits.99 Avoid the Indian sweatshop.100 Adhere to regulations and securing licenses.101 Involve a legal firm.102 Chapter 7: Building Your Team India .103 Valuing Education: It's the Indian Way!.103 Finding the Right Indian Employees.105 Conducting on campus interviews.106 Placing advertisements and holding walk in interviews.108 Using placement agencies.108 Participating in job fairs.109 Tapping the recruitment power of the Internet.110 Seeking non resident Indian hires.110 Doing Business in India For Dummies Retaining Your Team through Various Compensation.112 Compensation options.112 Common compensation packages.116 Instilling Loyalty in Your Team.117 Developing your company culture.117 Recognizing the importance of family.118 Offering training opportunities.118 Understanding Staffing Specifics in India.119 India's performance fixation.119 Nontraditional working arrangements.120 People skills.121 Trade unionism.121 Groupism in the workplace.122 Using Consultants in India.122 Finding an appropriate consultant.123 Managing your consultant.124 Chapter 8: Dealing with the Powers That Be.125 The Nuts and Bolts of the World's Largest Democracy.125 The levels of government.126 The voting system.129 India's political parties.130 Understanding India's Legal System.131 Indian economic law.132 Exploring Industrial Relations.134 Federation of Indian Chambers of Commerce and Industry.135 Confederation of Indian Industry.136 National Association of Software and Service Companies.136 Networking and Navigating the Indian Government.137 Getting to know Indian government officials.137 Building the right government contacts.138 Putting India's Right To Information Act to good use.140 Chapter 9: Counting Your Rupees and Paise .143 Understanding Indian Money.143 Rupees and paise.144 Lakhs and crores.145 Checking Out India's Banking Structure.146 The Reserve Bank of India.146 Other bank categories.147 Non banking finance companies.148 Figuring Out Financing in India.148 Getting to know the basics: India's Foreign Exchange Management Act (FEMA).149 Using banks and institutional finance.150 Playing the stock market.151 Table of Contents Understanding India's Tax Structure.151 Tax types.152 The challenges of a changing tax structure.154 Tax concessions.155 Double taxation policies.158 Dealing With Audit and Compliance Issues.158 Filing your taxes.158 Getting audited: It's required.159 Part HI: Going About \lour Business in India.161 Chapter 10: Enjoying Your Stay in India.163 Preparing for Your Visit.163 Obtaining visas and residential status.164 Booking your flights to India.165 Making health and hygiene preparations.166 Getting Your Feet Wet in India.169 Arriving at the airport.171 Understanding Indian currency.172 Finding a hotel room.172 Settling In for a Longer Stay.173 Finding a place to call home.173 Dealing with utilities.174 Getting medical care.175 Navigating Everyday Life in India.176 Dealing with transportation in India.177 Using the telephone in India.179 Living with the crowds in India.181 Giving Back to India.182 Taking part in corporate social responsibility.182 Giving alms.183 Tipping your Indian service workers.184 Chapter 11: Making the Sale.185 Understanding the Indian Consumer Market.186 Offering international flavor.186 Blending East with West.187 Tweaking your product to reach more of the Indian market.187 Going rural.188 Going small: Sachets of success.189 Marketing Your Product in India.189 Harnessing the power of the media.190 Using celebrity to pitch your products.191 Offering freebies and specials.192 Doing Business in India For Dummies Building a Sales Strategy and Distribution Infrastructure.193 Responsive selling.193 Organizing an effective distribution network.196 Retailing in India.198 The old guard of Indian retail.198 New Indian retail trends.199 Obstacles in Indian retail.200 Chapter 12: Establishing a Manufacturing Presence.203 Checking out India's Manufacturing Sector.203 Understanding the advantages.204 Considering the challenges.206 Predicting what the future holds.207 Exploring the Manufacturing Preliminaries.209 Choosing an entry method.210 Choosing a location.210 Understanding licenses and technology transfer.212 Choosing to produce for export, or for India (or both).213 Building Your Manufacturing Presence.214 Breaking (and covering) ground.214 Putting safety first.215 Adhering to Indian labor laws.216 Being green: It's easy and important.217 Avoiding counterfeiting.217 Building quality control systems.219 Considering the Winners and Losers.220 Indian manufacturing successes.220 A few manufacturing failures.221 Chapter 13: Legal Landmines.223 Contract Conundrums.223 Contracts aren't always binding.224 Concerns when drafting contracts.224 After the contract: How to get (and keep) the ball rolling.227 Labor and Allied Laws.228 Settling Disputes through Court or Arbitration.229 Settling disputes in India's courts.230 Resolving disputes through arbitration.233 Intellectual Property Rights.234 The state of intellectual property rights in India.235 Protecting your intellectual property in India.236 Table of Contents Part IV: Ensuring an Indian Success Story.237 Chapter 14: Understanding Indian Culture .239 Getting a Sense of Indian Collectivism.239 The importance of family.240 Hierarchy rules.242 Showing Emotion in Business.243 Turn off your cultural preconceptions.243 Pay attention and be sensitive.244 Reciprocate goodwill.244 Challenges in Communication.245 Understanding the "yes" and "no" nuances.245 Minding your language.246 Asking the right questions.247 Paying attention to non verbal communication and body language.247 Dealing with an Indian's divided attention.248 Respecting Cultural Differences.249 Coming to terms with India's flexible working hours.249 Understanding the ways of the Indian working world.250 Cultural differences between India and the West.251 Cultural differences within India.252 The influence of Hinduism on Indian culture.254 Getting a grip on the Indian sense of right and wrong.256 Chapter 15: Being on Your Best Behavior: Indian Etiquette .257 Making a Good First Impression.258 Greeting colleagues.258 Playing the name game.258 Swapping business cards.260 Wearing appropriate clothing.261 Conversing with Your Indian Colleagues.263 Carrying on a conversation.263 Gesturing during a discussion.264 A Generous Hand: Gifting in India.265 Giving an appropriate gift.265 Accepting Indian courtesies.267 Eating: The Indian Way.268 Getting the lay of the table.269 Recognizing foods of India.270 In good taste: Eating with your hands.271 Making small talk over a meal.272 Playing host.273 Doing Business in India For Dummies Religion in Indian Business: Giving the Deities Their Due.274 Bowing to the Supreme Being.274 Attending and participating in religious business ceremonies.275 Enjoying Indian religious festivals.277 Managing Personnel Relations.280 Offering constructive criticism.280 Taking it personally.281 Reining it in: Letting off steam in private.281 Doing damage control.282 Firing an Indian employee.282 Working on Indian Time.282 Chapter 16: Avoiding Potholes on the Road to Success.285 Planning for Common Pitfalls.286 Avoiding unsafe assumptions.286 Coping with corruption.288 Avoiding a mixture of business and politics.288 Making security a top concern.289 Dodging Problems with Your Indian Contracts.290 Delivery date and time.290 Governing law.291 Mediation and arbitration.291 Force Majeure.292 Making Adjustments when Your Business Plan Goes off Track.292 Delays in customs clearance.293 Quality control.294 Labor problems.294 Getting Familiar with Indian Idiosyncrasies.295 Understanding India speak.295 Working on Indian time.297 Figuring out when trouble is brewing in the Indian workplace.298 Planning an Exit: It's Hard To Say Goodbye!.298 Knowing when to say when.299 Taking care of your workers: Legal obligations.299 Part V: The Part of Jens.301 Chapter 17: Ten Tips for Training Your Team India .303 Using Real Life Anecdotes.303 Incorporating Interactive Games and Quizzes.304 Trying Role Play.305 Presenting a Trainer in the Right Light.305 Implementing a Useful Demonstration.306 Table of Contents Giving Your Team Their Turn to Talk.306 Offering Specific Feedback.307 Using Interactive Q A.307 Establishing Your Expert Position.308 Following Up on Training.308 Chapter 18: Ten Cultural Tips.309 Don't Touch!.309 Mind Your Language.310 Be Prepared for a Dry Day or Two.310 Keep It Official, but Don't Forget the Personal.311 Shop Around.311 Embrace Your Ancestry.312 Respect and Reward Your Staff.312 Mind Your Manners.313 Respect Lifestyle Differences.314 Chapter 19: Ten Tips from Chanakya, the World's First Management Guru .315 Strengthen the Seven Pillars of Your Business World.316 Understand the Importance of Stability.317 Keep Employees Happy.317 Make the Right Hiring Choices.317 Mix the Old and the New.318 Stay in Contact.318 Plan Your Travels Carefully.319 Manage Your Money.319 Gather Information before Acting.320 Attack the Competition.320 Chapter 20: Ten Ways to Enjoy Your Downtime in India.321 Travel to an Indian Temple.321 Tour a National Park.322 Visit a Hill Station.323 Participate in a Major Indian Festival.323 Get a Taste of Indian Village Life.323 Take a Ride on the Rails.324 Shop for Bargains.325 Unwind at an Ayurvedic or Naturopathy Center.325 Spend a Day at a Charitable Institution.325 Study an Indian Art.326 Index.327
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