Streamlining library services: what we do, how much time it takes, what it costs, how we can do it better
Gespeichert in:
| Vorheriger Titel: | Dougherty, Richard M. Scientific management of library operations |
|---|---|
| 1. Verfasser: | |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Lanham, Md. [u.a.]
Scarecrow Press
2008
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Rev. ed. of: Scientific management of library operations. 2. ed. 1982. Includes bibliographical references and index |
| Beschreibung: | XVIII, 269 S. Ill., graph. Darst. |
| ISBN: | 9780810851986 |
Internformat
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| 245 | 1 | 0 | |a Streamlining library services |b what we do, how much time it takes, what it costs, how we can do it better |c Richard M. Dougherty |
| 264 | 1 | |a Lanham, Md. [u.a.] |b Scarecrow Press |c 2008 | |
| 300 | |a XVIII, 269 S. |b Ill., graph. Darst. | ||
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| 500 | |a Rev. ed. of: Scientific management of library operations. 2. ed. 1982. | ||
| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
| _version_ | 1804137263201779712 |
|---|---|
| adam_text | Contents_______________________________
List of Figures v
Preamble ix
Preface xi
Acknowledgements xvii
Section One: Looking Backward, Looking Forward
Chapter I: The Roots of Scientific Management
Chapter 2: The Impact of Technology: Environments,
Productivity, and Staff Roles
Section Two: Diagnosing Problems and Preparing for a Study
Chapter 3: Identifying Targets of Opportunity 15
Chapter 4: Identifying the Problem: Diagnostic Tools 25
Chapter 5: Preparing for a Study 37
Section Three: What We Do: The Tools
Chapter 6: Block Diagram 53
Chapter 7: Tools for Process Analysis 57
Part One: Check Sheets 57
Part Two: Work-flow Diagram 63
Part Three: Flow Process Chart 69
Part Four: Flow Chart 81
Chapter 8: Tools for Special Situations 91
Chapter 9: Forms and Templates 109
iv Contents
Section Four: How Much Time It Takes
Chapter 10: Tracking Systems: Throughput/Delay Analysis 123
Chapter II: Self-Administered Diary Studies 127
Chapter 12: Work Sampling 135
Chapter 13: Direct Time Study 151
Section Five: How Much It Costs
Chapter 14: Costs 165
Section Six: Post-Study Activities
Chapter 15: Assessing Current Activities 187
Chapter 16: Designing Streamlined Activities 201
Chapter 17: Implementing New Activities 221
Chapter 18: Managing Organizational Change 241
Index 261
About the Author 269
Figures_____________________________________
4-1 Pareto Chart: Analysis of 500 not on shelf
lending transactions (item not in circulation). 30
4-2 Cause-and-Effect (Fishbone): In-depth examination
of reasons why books were not located on the shelves. 33
5-1 Block Diagram: Typical circulation system. 43
5-2 P.D.CA Cycle. 48
6-1 Block Diagram: Interlibrary borrowing process. 54
6-2 Block Diagram: Typical library organization chart. 55
6-3 Block Diagram: Simplified circulation system. 56
7-1 Daily statistics checklist for a university library
reference department. 59
7-2 Daily statistics checklist for a college library
reference department. 60
7-3 RefTracker document delivery data collection sheet. 61
7-4 Work-flow Diagram: ILB request procedure. 65
7-5 Key to Work-flow Diagram: ILB request procedure. 66
7-6 Flow Process Chart: ILB request procedure. 67
7-7 Work-flow Diagram: Processing
ILB request—keyed to a flow process chart. 68
7-8 Flow Process Chart: Symbols. 70
7-9 Flow Process Chart: Special symbols. 71
7-10 Flow Process Chart: Pre-printed forms. 71
7-11 Flow Process Chart: Pre-printed form with space provided
to record possible improvements. 72
7-12 Processing book holding requests which involve a series
of decisions. 74
7-13 Work-Flow Diagram: Loading a dishwasher. 75
7-14 Flow-Process Chart: Loading a dishwasher. 76
7-15 Flow Process Chart: Loading dirty dishes into a dishwasher
—proposed method. 77
vi Figures
7-16 Flow Process Chart: Preparing books for shipment. 79
7-17 Flow chart symbols. 82
7-18 Flow chart template. 83
7-19 Flow Chart: Starting an automobile engine. 84
7-20 Flow Chart: Overview of searching an 1LB request chart
is organized to show who performs the various tasks. 85
7-21 Flow Chart: Charting an ILB request. 86
7-22 Flow Chart: Searching a local consortium data (sub-routine). 87
7-23 Flow Chart: Charting staff activity. 89
7-24 Flow Chart: Charting involvement of units. 89
8-1 Control Chart: Staff capacity to process requests without delays. 92
8-2 Monthly receipt of new order requests. 92
8-3 Layout of a well-designed public library circulation
checkout station. 94
8-4 Symbols for operations charts. 95
8-5 Analysis of a book charging procedure. 96
8-6 Scanning a front cover barcode. ^
8-7 Scanning an inside front cover barcode. ^
8-8 Streamlined scanning of a barcode. 98
8-9 Worker-machine chart. t0°
8-10 Dimensions of normal and extended work areas
for a typical worker. 02
9-1 Sampling of paper-based forms still in use. 0
9-2 Flow Chart: Borrower application procedure. 1 2
9-3 Flow Chart: Charting a multi-part ILL form. 1 4
9-4 Flow Chart: Tracking a multi-part purchase form
through acquisitions and cataloging. 5
9-5 Forms Process Improvement Checklist ^
10-1 Sample data gathering slip. 25
11-1 Illustrative examples of definitions for a series
of technical service tasks. 129
11-2 Typical data collection form. 130-131
11-3 Summary of activities and items processed
by an acquisition assistant. 132
12-1 Table of random numbers. 139
12-2 Fortyrandomtimesselectedfromwww.random.org.
Figures vii
12-3 Pre-programmed random access mechanism. 140
12-4 Control Chart: A method for estimating the reliability
of data for patron interactions. 142
12-5 Work Sampling Data Sheet: Day one. 144
12-6 Work Sampling Data Sheet: Day two. 145
12-7 Work Sampling Data Sheet: Time and activities. 146
12-8 Work Sampling Data Sheet: Reference work area.
Random times for the first day plus the activities observed. 148
12-9 List of typical reference activities. 149
13-1 Recommended number of observation cycles. 154
13-2 Scanning a book. 155
13-3 Sample time observation sheet. 157
13-4 Time Study Observations: Digitizing a monograph. 158
13-5 Example of a customized time study observation form. 159
14-1 Block Chart: Designed to organize activities
so that times and costs can be properly allocated. 171
14-2 Straight-line and sum-of-years depreciation schedules
for a photocopying machine. 178
15-1 Prompts: Have you considered the following? 189
15-2 Table: Comparing the number of ILL transactions
for the last two years. 191
15-3 Line Graph: Comparing the number of ILL transactions
for the last two years. 192
15-4 Line Graph: Patterns of change reflecting
the difference between incremental
and transformational organizational change. 193
15-5 Line Graph: Growth in the number of (chat)
virtual reference questions. 193
15-6 Line Graph: Monthly ILL fill rates. 194
15-7 Line Graph: ILL fill rates highlighting
portions of fills resulting from a second search. 195
15-8 Bar Chart: Number of pages digitized in-house
over a five-year period. 196
15-9 Bar Chart: Depicting changes in reference activity
over a four-year period. 196
15-10 Pie Chart: Transformation of reference activities
over a four-year period. 197
¦iii Figures
15-11 Pie Chart: Chat reference activity highlighted. 197
15-12 Histogram: Comparison of delivery times for items borrowed
from libraries that do and do not charge lending fees. 198
15-13 Histogram: With a polygram used to highlight
the differences in delivery times for libraries. 199
17-1 Economically designed reference desk and work area. 229
17-2 Specially designed circulation work area with provisions
for processing island and processing station for large libraries. 230
17-3 Economically designed workstation. 231
17-4 Workstation showing storage cubby holes. 231
17-5 Cups for pencils and other small tools. 232
17-6 Rolling cart for large-sized supplies. 232
18-1 MBTI® Team Member Types: Quadrant lens. 251
18-2 Modified diffusion curve. 253
|
| adam_txt |
Contents_
List of Figures v
Preamble ix
Preface xi
Acknowledgements xvii
Section One: Looking Backward, Looking Forward
Chapter I: The Roots of Scientific Management
Chapter 2: The Impact of Technology: Environments,
Productivity, and Staff Roles
Section Two: Diagnosing Problems and Preparing for a Study
Chapter 3: Identifying Targets of Opportunity 15
Chapter 4: Identifying the Problem: Diagnostic Tools 25
Chapter 5: Preparing for a Study 37
Section Three: What We Do: The Tools
Chapter 6: Block Diagram 53
Chapter 7: Tools for Process Analysis 57
Part One: Check Sheets 57
Part Two: Work-flow Diagram 63
Part Three: Flow Process Chart 69
Part Four: Flow Chart 81
Chapter 8: Tools for Special Situations 91
Chapter 9: Forms and Templates 109
iv Contents
Section Four: How Much Time It Takes
Chapter 10: Tracking Systems: Throughput/Delay Analysis 123
Chapter II: Self-Administered Diary Studies 127
Chapter 12: Work Sampling 135
Chapter 13: Direct Time Study 151
Section Five: How Much It Costs
Chapter 14: Costs 165
Section Six: Post-Study Activities
Chapter 15: Assessing Current Activities 187
Chapter 16: Designing Streamlined Activities 201
Chapter 17: Implementing New Activities 221
Chapter 18: Managing Organizational Change 241
Index 261
About the Author 269
Figures_
4-1 Pareto Chart: Analysis of 500 "not on shelf"
lending transactions (item not in circulation). 30
4-2 Cause-and-Effect (Fishbone): In-depth examination
of reasons why books were not located on the shelves. 33
5-1 Block Diagram: Typical circulation system. 43
5-2 P.D.CA Cycle. 48
6-1 Block Diagram: Interlibrary borrowing process. 54
6-2 Block Diagram: Typical library organization chart. 55
6-3 Block Diagram: Simplified circulation system. 56
7-1 Daily statistics checklist for a university library
reference department. 59
7-2 Daily statistics checklist for a college library
reference department. 60
7-3 RefTracker document delivery data collection sheet. 61
7-4 Work-flow Diagram: ILB request procedure. 65
7-5 Key to Work-flow Diagram: ILB request procedure. 66
7-6 Flow Process Chart: ILB request procedure. 67
7-7 Work-flow Diagram: Processing
ILB request—keyed to a flow process chart. 68
7-8 Flow Process Chart: Symbols. 70
7-9 Flow Process Chart: Special symbols. 71
7-10 Flow Process Chart: Pre-printed forms. 71
7-11 Flow Process Chart: Pre-printed form with space provided
to record possible improvements. 72
7-12 Processing book holding requests which involve a series
of decisions. 74
7-13 Work-Flow Diagram: Loading a dishwasher. 75
7-14 Flow-Process Chart: Loading a dishwasher. 76
7-15 Flow Process Chart: Loading dirty dishes into a dishwasher
—proposed method. 77
vi Figures
7-16 Flow Process Chart: Preparing books for shipment. 79
7-17 Flow chart symbols. 82
7-18 Flow chart template. 83
7-19 Flow Chart: Starting an automobile engine. 84
7-20 Flow Chart: Overview of searching an 1LB request chart
is organized to show who performs the various tasks. 85
7-21 Flow Chart: Charting an ILB request. 86
7-22 Flow Chart: Searching a local consortium data (sub-routine). 87
7-23 Flow Chart: Charting staff activity. 89
7-24 Flow Chart: Charting involvement of units. 89
8-1 Control Chart: Staff capacity to process requests without delays. 92
8-2 Monthly receipt of new order requests. 92
8-3 Layout of a well-designed public library circulation
checkout station. 94
8-4 Symbols for operations charts. 95
8-5 Analysis of a book charging procedure. 96
8-6 Scanning a front cover barcode. ^
8-7 Scanning an inside front cover barcode. ^'
8-8 Streamlined scanning of a barcode. 98
8-9 Worker-machine chart. t0°
8-10 Dimensions of normal and extended work areas
for a typical worker. '02
9-1 Sampling of paper-based forms still in use. "0
9-2 Flow Chart: Borrower application procedure. 1'2
9-3 Flow Chart: Charting a multi-part ILL form. 1 '4
9-4 Flow Chart: Tracking a multi-part purchase form
through acquisitions and cataloging. "5
9-5 Forms Process Improvement Checklist "^
10-1 Sample data gathering slip. '25
11-1 Illustrative examples of definitions for a series
of technical service tasks. 129
11-2 Typical data collection form. 130-131
11-3 Summary of activities and items processed
by an acquisition assistant. 132
12-1 Table of random numbers. 139
12-2 Fortyrandomtimesselectedfromwww.random.org.
Figures vii
12-3 Pre-programmed random access mechanism. 140
12-4 Control Chart: A method for estimating the reliability
of data for "patron interactions." 142
12-5 Work Sampling Data Sheet: Day one. 144
12-6 Work Sampling Data Sheet: Day two. 145
12-7 Work Sampling Data Sheet: Time and activities. 146
12-8 Work Sampling Data Sheet: Reference work area.
Random times for the first day plus the activities observed. 148
12-9 List of typical reference activities. 149
13-1 Recommended number of observation cycles. 154
13-2 Scanning a book. 155
13-3 Sample time observation sheet. 157
13-4 Time Study Observations: Digitizing a monograph. 158
13-5 Example of a customized time study observation form. 159
14-1 Block Chart: Designed to organize activities
so that times and costs can be properly allocated. 171
14-2 Straight-line and sum-of-years depreciation schedules
for a photocopying machine. 178
15-1 Prompts: Have you considered the following? 189
15-2 Table: Comparing the number of ILL transactions
for the last two years. 191
15-3 Line Graph: Comparing the number of ILL transactions
for the last two years. 192
15-4 Line Graph: Patterns of change reflecting
the difference between incremental
and transformational organizational change. 193
15-5 Line Graph: Growth in the number of (chat)
virtual reference questions. 193
15-6 Line Graph: Monthly ILL fill rates. 194
15-7 Line Graph: ILL fill rates highlighting
portions of fills resulting from a second search. 195
15-8 Bar Chart: Number of pages digitized in-house
over a five-year period. 196
15-9 Bar Chart: Depicting changes in reference activity
over a four-year period. 196
15-10 Pie Chart: Transformation of reference activities
over a four-year period. 197
¦iii Figures
15-11 Pie Chart: Chat reference activity highlighted. 197
15-12 Histogram: Comparison of delivery times for items borrowed
from libraries that do and do not charge lending fees. 198
15-13 Histogram: With a polygram used to highlight
the differences in delivery times for libraries. 199
17-1 Economically designed reference desk and work area. 229
17-2 Specially designed circulation work area with provisions
for processing island and processing station for large libraries. 230
17-3 Economically designed workstation. 231
17-4 Workstation showing storage cubby holes. 231
17-5 Cups for pencils and other small tools. 232
17-6 Rolling cart for large-sized supplies. 232
18-1 MBTI® Team Member Types: Quadrant lens. 251
18-2 Modified diffusion curve. 253 |
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| id | DE-604.BV023036200 |
| illustrated | Illustrated |
| index_date | 2024-07-02T19:19:02Z |
| indexdate | 2024-07-09T21:09:31Z |
| institution | BVB |
| isbn | 9780810851986 |
| language | English |
| lccn | 2007040288 |
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| physical | XVIII, 269 S. Ill., graph. Darst. |
| publishDate | 2008 |
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| publisher | Scarecrow Press |
| record_format | marc |
| spelling | Dougherty, Richard M. Verfasser aut Streamlining library services what we do, how much time it takes, what it costs, how we can do it better Richard M. Dougherty Lanham, Md. [u.a.] Scarecrow Press 2008 XVIII, 269 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Rev. ed. of: Scientific management of library operations. 2. ed. 1982. Includes bibliographical references and index Library administration Bibliotheksverwaltung (DE-588)4132641-6 gnd rswk-swf Bibliotheksorganisation (DE-588)4138169-5 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Bibliotheksverwaltung (DE-588)4132641-6 s DE-188 Bibliotheksorganisation (DE-588)4138169-5 s Management (DE-588)4037278-9 s Evaluation (DE-588)4071034-8 s Früher u.d.T. Dougherty, Richard M. Scientific management of library operations (DE-604)BV000077975 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016239975&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dougherty, Richard M. Streamlining library services what we do, how much time it takes, what it costs, how we can do it better Library administration Bibliotheksverwaltung (DE-588)4132641-6 gnd Bibliotheksorganisation (DE-588)4138169-5 gnd Evaluation (DE-588)4071034-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4132641-6 (DE-588)4138169-5 (DE-588)4071034-8 (DE-588)4037278-9 |
| title | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better |
| title_auth | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better |
| title_exact_search | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better |
| title_exact_search_txtP | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better |
| title_full | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better Richard M. Dougherty |
| title_fullStr | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better Richard M. Dougherty |
| title_full_unstemmed | Streamlining library services what we do, how much time it takes, what it costs, how we can do it better Richard M. Dougherty |
| title_old | Dougherty, Richard M. Scientific management of library operations |
| title_short | Streamlining library services |
| title_sort | streamlining library services what we do how much time it takes what it costs how we can do it better |
| title_sub | what we do, how much time it takes, what it costs, how we can do it better |
| topic | Library administration Bibliotheksverwaltung (DE-588)4132641-6 gnd Bibliotheksorganisation (DE-588)4138169-5 gnd Evaluation (DE-588)4071034-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Library administration Bibliotheksverwaltung Bibliotheksorganisation Evaluation Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016239975&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT doughertyrichardm streamlininglibraryserviceswhatwedohowmuchtimeittakeswhatitcostshowwecandoitbetter |