Communities of practice to actively manage best practices:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Dt. Univ.-Verl.
2007
|
| Ausgabe: | 1. Aufl. |
| Schriftenreihe: | Gabler Edition Wissenschaft
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 267 S. graph. Darst. 21 cm |
| ISBN: | 9783835007956 3835007955 |
Internformat
MARC
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| 245 | 1 | 0 | |a Communities of practice to actively manage best practices |c Stefano Borzillo. With a foreword by Gilbert Probst |
| 250 | |a 1. Aufl. | ||
| 264 | 1 | |a Wiesbaden |b Dt. Univ.-Verl. |c 2007 | |
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Datensatz im Suchindex
| _version_ | 1804137225059827712 |
|---|---|
| adam_text | Table of contents
I) Introduction.............................................................................................................1
II) Literature review.....................................................................................................5
11.1 Organizational learning.......................................................................................5
11.1.1) Providing definitions and links.....................................................................5
11.1.2) From individual to organizational learning..............................................6
11.1.3) From Organizational learning to knowledge management..........................9
11.1.3.1) The link between organizational learning, knowledge creation,
and knowledge management..................................................................9
11.1.3.2) Organizational learning and knowledge management........................11
11.1.4) The link to best practice identification and development...........................13
11.1.4.1) The notion of best practice ...............................................................13
11.1.4.2) Best practice enhancement as an ongoing process...........................16
11.2) The transfer of Knowledge and Best Practices................................................19
11.2.1) Problems regarding the transfer of best practices.....................................20
11.2.2) General insights into the transfer of best practices....................................21
11.2.3) Main reasons for and enablers of knowledge and best practice
transfer....................................................................................................23
11.3) Communities of Practice (CoPs)......................................................................24
11.3.1) The notion of CoPs and their link to best practices...................................25
11.3.2) Nurturing a community of practice.............................................................28
11.3.2.1) Principle 1: Design a favorable frame in which CoPs can evolve.......28
11.3.2.2) Principle 2: Know the inside perspectives of the community
and build dialogues with perspectives outside the community............31
11.3.2.3) Principle 3: Invite different levels of participation within the
community.............................................................................................40
11.3.2.4) Principle 4: Develop both public and private community spaces........45
III) Model building and developing research hypothesis......................................53
111.1) Presentation of the research model................................................................53
///. 2) Development and presentation of the research hypotheses...........................62
IX
111.2.1) Linking existing theory to the research hypotheses..................................62
111.2.1.1) Towards the 1st research hypothesis - related to CoP
objectives..............................................................................................62
111.2.1.2) Towards the 2nd research hypothesis - related to CoP results.........63
111.2.1.3) Towards the 3rd and 4th research hypothesis - related to
sponsorship and leadership..................................................................72
111.2.1.4) Towards the 5th research hypothesis - related to routinization
of activities............................................................................................76
111.2.1.5) Towards the 6th research hypothesis - related to a risk-free
environment..........................................................................................78
IV) Methodology........................................................................................................85
IV.1) The positivist and constructivist paradigms....................................................85
IV.1.1) Positivism.................................................................................................86
IV. 1.2) Constructivism.........................................................................................87
IV. 1.3) Positioning of the current research..........................................................89
IV.2) Quantitative and Qualitative research.............................................................93
IV.2.1) Research objective..................................................................................93
IV.2.2) Characteristics of and differences between quantitative and
qualitative methods..................................................................................93
IV.2.3) Interaction with participants.....................................................................95
IV.2.4) Researcher bias: a qualitative research shortcoming..............................96
IV.3) Research design.............................................................................................97
IV.4) Research setting.............................................................................................98
IV.4.1) Data collection.......................................................................................104
IV.5) Data analysis................................................................................................109
IV.5.1) Between a loose and a tight analysis approach.....................................111
IV.5.2) Linking data collection to data analysis..................................................112
IV.5.3) Data analysis across a multiplicity of CoPs............................................113
IV.6) The qualitative questionnaire and semi-structured interview........................121
IV.6.1) The qualitative type questionnaire.........................................................121
IV.6.2) The semi-structured interview................................................................124
IV.6.3) Questionnaire pre-testing.......................................................................126
IV.6.4) Semi-structured interview pre-testing.....................................................127
IV.6.5) Strengths and weaknesses of theory building from a multiplicity of
CoP cases.............................................................................................128
V) Research findings..............................................................................................131
V. 1) Three successful configurations of CoPs....................................................131
V.1.1) The main reasons for failure of CoPs......................................................141
V.1.2) Discussion of the 1S| set of research findings..........................................143
V.2) An in-depth understanding of the 6 success factors regarding the
development and sharing of best practices in CoPs......................................148
V.2.1) Clear objectives......................................................................................148
V.2.2) Routinization of activities........................................................................153
V.2.3) Leadership..............................................................................................167
V.2.4) Risk-free environment.............................................................................174
V.2.5) Sponsorship............................................................................................177
V.2.6) CoP results.............................................................................................192
V.2.7) Summary of the 2nd set of research findings...........................................196
V.2.8) Discussion on the 2nd set of research findings and future research
propositions...........................................................................................205
Appendices.............................................................................................................221
References..............................................................................................................239
XI
List of Figures
Figure 1: Four modes of knowledge conversion.........................................................10
Figure 2: Knowledge Spiral.........................................................................................10
Figure 3: Building Blocks of Knowledge Management................................................12
Figure 4: Validation process for Classification of Practices........................................17
Figure 5: Ongoing process of evolvement in CoPs.....................................................34
Figure 6: Double Knit Organization.............................................................................37
Figure 7: The multimembership learning cycle in the double-knit organization.........39
Figure 8: Key roles and responsibilities in CoPs.........................................................41
Figure 9: Initial research model: Steering wheel to manage CoPs.............................54
Figure 10: The dashboard of old performance measures...........................................66
Figure 11: The dashboard of new performance measures.........................................67
Figure 12: Knowledge Value System..........................................................................70
Figure 13: Interactive Model of Data Analysis..........................................................112
Figure 14: From raw data to consolidated categories...............................................120
Figure 15: Testing the questionnaire........................................................................127
Figure 16: Testing the semi-structured interview......................................................128
Figure 17: Innovating strategic CoPs.....................................................................132
Figure 18: Operational Excellence CoPs................................................................135
Figure 19: Social and productive space CoPs........................................................139
Figure 20: Continuous loop between ad hoc and regular meetings..........................158
Figure 21: An actively managed adoption process is structured in 5 phases,
focusing on the distribution (giving) and implementation (taking) of
best practices (BP)....................................................................................182
Figure 22: Summary of 2nd set of research findings..................................................196
XIII
List of Tables
Table 1: Differences between Teams and CoPs......................................................37
Table 2: CoP(s) that took part in the study..............................................................100
Table 3: Qualitative genre and overall strategy.......................................................105
Table 4: Conditions for application of loose and tight research designs..................111
Table 5: Conceptually clustered matrix....................................................................114
Table 6: Grounded categories by success factor.....................................................116
Table 7: Summary of the characteristics of the three successful CoP types...........142
Table 8: Concrete example of objectives classified into sub-topics.........................151
XV
|
| adam_txt |
Table of contents
I) Introduction.1
II) Literature review.5
11.1 Organizational learning.5
11.1.1) Providing definitions and links.5
11.1.2) From "individual" to "organizational" learning.6
11.1.3) From Organizational learning to knowledge management.9
11.1.3.1) The link between organizational learning, knowledge creation,
and knowledge management.9
11.1.3.2) Organizational learning and knowledge management.11
11.1.4) The link to best practice identification and development.13
11.1.4.1) The notion of "best practice".13
11.1.4.2) Best practice enhancement as an ongoing process.16
11.2) The transfer of Knowledge and Best Practices.19
11.2.1) Problems regarding the transfer of best practices.20
11.2.2) General insights into the transfer of best practices.21
11.2.3) Main reasons for and enablers of knowledge and best practice
transfer.23
11.3) Communities of Practice (CoPs).24
11.3.1) The notion of CoPs and their link to best practices.25
11.3.2) Nurturing a community of practice.28
11.3.2.1) Principle 1: Design a favorable frame in which CoPs can evolve.28
11.3.2.2) Principle 2: Know the "inside" perspectives of the community
and build dialogues with perspectives "outside" the community.31
11.3.2.3) Principle 3: Invite different levels of participation within the
community.40
11.3.2.4) Principle 4: Develop both public and private community spaces.45
III) Model building and developing research hypothesis.53
111.1) Presentation of the research model.53
///. 2) Development and presentation of the research hypotheses.62
IX
111.2.1) Linking existing theory to the research hypotheses.62
111.2.1.1) Towards the 1st research hypothesis - related to CoP
objectives.62
111.2.1.2) Towards the 2nd research hypothesis - related to CoP results.63
111.2.1.3) Towards the 3rd and 4th research hypothesis - related to
sponsorship and leadership.72
111.2.1.4) Towards the 5th research hypothesis - related to routinization
of activities.76
111.2.1.5) Towards the 6th research hypothesis - related to a risk-free
environment.78
IV) Methodology.85
IV.1) The positivist and constructivist paradigms.85
IV.1.1) Positivism.86
IV. 1.2) Constructivism.87
IV. 1.3) Positioning of the current research.89
IV.2) Quantitative and Qualitative research.93
IV.2.1) Research objective.93
IV.2.2) Characteristics of and differences between quantitative and
qualitative methods.93
IV.2.3) Interaction with participants.95
IV.2.4) Researcher bias: a qualitative research shortcoming.96
IV.3) Research design.97
IV.4) Research setting.98
IV.4.1) Data collection.104
IV.5) Data analysis.109
IV.5.1) Between a loose and a tight analysis approach.111
IV.5.2) Linking data collection to data analysis.112
IV.5.3) Data analysis across a multiplicity of CoPs.113
IV.6) The qualitative questionnaire and semi-structured interview.121
IV.6.1) The qualitative type questionnaire.121
IV.6.2) The semi-structured interview.124
IV.6.3) Questionnaire pre-testing.126
IV.6.4) Semi-structured interview pre-testing.127
IV.6.5) Strengths and weaknesses of theory building from a multiplicity of
CoP cases.128
V) Research findings.131
V. 1) Three "successful" configurations of CoPs.131
V.1.1) The main reasons for failure of CoPs.141
V.1.2) Discussion of the 1S| set of research findings.143
V.2) An in-depth understanding of the 6 success factors regarding the
development and sharing of best practices in CoPs.148
V.2.1) Clear objectives.148
V.2.2) Routinization of activities.153
V.2.3) Leadership.167
V.2.4) Risk-free environment.174
V.2.5) Sponsorship.177
V.2.6) CoP results.192
V.2.7) Summary of the 2nd set of research findings.196
V.2.8) Discussion on the 2nd set of research findings and future research
propositions.205
Appendices.221
References.239
XI
List of Figures
Figure 1: Four modes of knowledge conversion.10
Figure 2: Knowledge Spiral.10
Figure 3: Building Blocks of Knowledge Management.12
Figure 4: Validation process for Classification of Practices.17
Figure 5: Ongoing process of evolvement in CoPs.34
Figure 6: Double Knit Organization.37
Figure 7: The multimembership learning cycle in the 'double-knit' organization.39
Figure 8: Key roles and responsibilities in CoPs.41
Figure 9: Initial research model: Steering wheel to manage CoPs.54
Figure 10: The dashboard of old performance measures.66
Figure 11: The dashboard of new performance measures.67
Figure 12: Knowledge Value System.70
Figure 13: Interactive Model of Data Analysis.112
Figure 14: From raw data to consolidated categories.120
Figure 15: Testing the questionnaire.127
Figure 16: Testing the semi-structured interview.128
Figure 17: "Innovating strategic" CoPs.132
Figure 18: "Operational Excellence" CoPs.135
Figure 19: "Social and productive space" CoPs.139
Figure 20: Continuous loop between ad hoc and regular meetings.158
Figure 21: An actively managed adoption process is structured in 5 phases,
focusing on the distribution (giving) and implementation (taking) of
best practices (BP).182
Figure 22: Summary of 2nd set of research findings.196
XIII
List of Tables
Table 1: Differences between Teams and CoPs.37
Table 2: CoP(s) that took part in the study.100
Table 3: Qualitative genre and overall strategy.105
Table 4: Conditions for application of loose and tight research designs.111
Table 5: Conceptually clustered matrix.114
Table 6: Grounded categories by success factor.116
Table 7: Summary of the characteristics of the three successful CoP types.142
Table 8: Concrete example of objectives classified into sub-topics.151
XV |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Borzillo, Stefano |
| author_GND | (DE-588)133151204 |
| author_facet | Borzillo, Stefano |
| author_role | aut |
| author_sort | Borzillo, Stefano |
| author_variant | s b sb |
| building | Verbundindex |
| bvnumber | BV023010767 |
| classification_rvk | QP 343 |
| ctrlnum | (OCoLC)219350513 (DE-599)DNB983834393 |
| dewey-full | 658.4022 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4022 |
| dewey-search | 658.4022 |
| dewey-sort | 3658.4022 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV023010767 |
| illustrated | Illustrated |
| index_date | 2024-07-02T19:09:17Z |
| indexdate | 2024-07-09T21:08:54Z |
| institution | BVB |
| isbn | 9783835007956 3835007955 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016214989 |
| oclc_num | 219350513 |
| open_access_boolean | |
| owner | DE-12 DE-19 DE-BY-UBM DE-188 |
| owner_facet | DE-12 DE-19 DE-BY-UBM DE-188 |
| physical | XV, 267 S. graph. Darst. 21 cm |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Dt. Univ.-Verl. |
| record_format | marc |
| series2 | Gabler Edition Wissenschaft |
| spelling | Borzillo, Stefano Verfasser (DE-588)133151204 aut Communities of practice to actively manage best practices Stefano Borzillo. With a foreword by Gilbert Probst 1. Aufl. Wiesbaden Dt. Univ.-Verl. 2007 XV, 267 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Gabler Edition Wissenschaft Zugl.: Genf, Univ., Diss., 2006 Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Arbeitsgruppe (DE-588)4124562-3 gnd rswk-swf Informelle Gruppe (DE-588)4161684-4 gnd rswk-swf Community of Practice (DE-588)7617517-0 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Arbeitsgruppe (DE-588)4124562-3 s Informelle Gruppe (DE-588)4161684-4 s Organisatorisches Lernen (DE-588)4198012-8 s Wissensmanagement (DE-588)4561842-2 s DE-604 Community of Practice (DE-588)7617517-0 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016214989&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Borzillo, Stefano Communities of practice to actively manage best practices Wissensmanagement (DE-588)4561842-2 gnd Arbeitsgruppe (DE-588)4124562-3 gnd Informelle Gruppe (DE-588)4161684-4 gnd Community of Practice (DE-588)7617517-0 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd |
| subject_GND | (DE-588)4561842-2 (DE-588)4124562-3 (DE-588)4161684-4 (DE-588)7617517-0 (DE-588)4198012-8 (DE-588)4113937-9 |
| title | Communities of practice to actively manage best practices |
| title_auth | Communities of practice to actively manage best practices |
| title_exact_search | Communities of practice to actively manage best practices |
| title_exact_search_txtP | Communities of practice to actively manage best practices |
| title_full | Communities of practice to actively manage best practices Stefano Borzillo. With a foreword by Gilbert Probst |
| title_fullStr | Communities of practice to actively manage best practices Stefano Borzillo. With a foreword by Gilbert Probst |
| title_full_unstemmed | Communities of practice to actively manage best practices Stefano Borzillo. With a foreword by Gilbert Probst |
| title_short | Communities of practice to actively manage best practices |
| title_sort | communities of practice to actively manage best practices |
| topic | Wissensmanagement (DE-588)4561842-2 gnd Arbeitsgruppe (DE-588)4124562-3 gnd Informelle Gruppe (DE-588)4161684-4 gnd Community of Practice (DE-588)7617517-0 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd |
| topic_facet | Wissensmanagement Arbeitsgruppe Informelle Gruppe Community of Practice Organisatorisches Lernen Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016214989&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT borzillostefano communitiesofpracticetoactivelymanagebestpractices |