Globalization and employment relations in retail banking:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Alphen aan den Rijn
Kluwer Law Internat.
2007
|
| Schriftenreihe: | Bulletin of comparative labour relations
63 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 154 S. graph. Darst. |
| ISBN: | 9789041126207 |
Internformat
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| 245 | 1 | 0 | |a Globalization and employment relations in retail banking |c ed.: Roger Blanpain. Contributors: Leanne Cutcher ... |
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Datensatz im Suchindex
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| adam_text | GLOBALIZATION AND EMPLOYMEET RELATIONS IN RETAIL BANKING EDITOR: ROGER
BLANPAIN GUEST EDITORS: LEANNE CUTCHER, JIM KITAY, AND NICK WAILES
CONTRIBUTORS LEANNE CUTCHER THOMAS HAIPETER LARRY W. HUNTER OLIVIA K.M.
IP JIM KITAY JOOHEE LEE FUNKOO PARK TERESA SHUK-CHING POON KARIN WAGNER
NICK WAILES HING AI YUN JIE ZHANG SHUMING ZHAO WEI ZHAO KLUWER LAW
INTERNATIONAL TABLE OF CONTENTS PREFACE - XI NOTES ON CONTRIBUTORS XIII
CHAPTER 1 GLOBALIZATION, VARIETIES OF CAPITALISM AND EMPLOYMENT
RELATIONS IN RETAIL BANKING 1 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. INTRODUCTION
THE VARIETIES OF CAPITALISM APPROACH THE GERAB RESEARCH PROJECT: TOWARDS
A MODIFIED VOC APPROACH THE BANKING STUDIES: A PRELIMINARY ASSESSMENT
CONCLUSION REFERENCES 1 2 6 9 11 12 CHAPTER 2 CONNECTING THE GLOBAL AND
THE LOCAL: CHANGING EMPLOYMENT PRACTICES IN AUSTRALIAN RETAIL BANKING 15
2.1. INTRODUCTION 15 2.2. RETAIL BANKING 16 2.3. THE CHANGING NATURE OF
EMPLOYMENT RELATIONS 22 2.3.1. WORK ORGANIZATION 22 2.3.2. SKILL
FORMATION 23 2.3.3. STAFFING PRACTICES 25 2.3.4. COMPENSATION PRACTICES
27 TABLE OF CONTENTS 2.3.5. ENTERPRISE GOVERNANCE 29 2.4. CONCLUSION 30
2.5. REFERENCES 31 CHAPTER 3 EMPLOYMENT RELATIONS IN CHINESE COMMERCIAL
BANKS 35 3.1. B ACKGROUND 3 5 3.1.1. INDUSTRY STRUCTURE AND PARTICIPANTS
35 3.1.2. CHALLENGES AND COMPETITIVE STRATEGIES 37 3.1.3. LABOUR MARKETS
AND INDUSTRIAL RELATIONS 38 3.2. EMPLOYMENT RELATIONS IN CHINESE BANKS
40 3.2.1. WORK ORGANIZATION 41 3.2.1.1. ORGANIZATIONAL STRUCTURE AND
AUTONOMY 41 3.2.1.2. WORK SPECIALIZATION AND TASKS 41 3.2.1.3. WORKING
TIME 43 3.2.1.4. TECHNOLOGY AND NEW OCCUPATIONS 44 3.2.2. STAFFING
ARRANGEMENTS 45 3.2.2.1. RECRUITMENT 45 3.2.2.2. CHANGES IN THE BANKING
LABOUR FORCE 46 3.2.2.3. JOB SECURITY 46 3.2.2.4. EQUAL EMPLOYMENT
OPPORTUNITY 48 3.2.2.5. CAREER DEVELOPMENT AND PROMOTION 48 3.2.3. SKILL
FORMATION AND COMPENSATION 49 3.2.3.1. BASIC SKILLS AND TRAINING 49
3.2.3.2. COMPENSATION 50 3.2.3.3. PERFORMANCE APPRAISAL AND WAGES 51
3.2.4. ENTERPRISE GOVERNANCE 51 3.2.4.1. INDUSTRIAL RELATIONS AND THE
ROLE OF UNIONS 51 3.2.4.2. OTHER FORMS OF EMPLOYEE VOICE 52 3.2.4.3. THE
ROLE OF THE HUMAN RESOURCE/INDUSTRIAL RELATIONS FUNCTION 53 3.3.
DISCUSSION 53 3.4. METHODOLOGY 55 3.5. REFERENCES 55 CHAPTER 4 FROM
STABILITY TO CHANGE: THE GERMAN BANKING INDUSTRY IN TRANSITION 57 4.1.
INTRODUCTION 57 4.2. STRUCTURES AND CHALLENGES IN THE GERMAN BANKING
INDUSTRY 58 4.2.1. THE THREE-PILLAR STRUCTURE 58 VI TABLE 4.3. 4.4. 4.5.
4.6. OF CONTENTS 4.2.2. 4.2.3. 4.2.4. 4.2.5. WORK 4.3.1. 4.3.2. 4.3.3.
4.3.4. 4.3.5. 4.3.6. REDUCTION IN THE NUMBER OF BRANCHES GLOBALIZATION
EARNINGS PERFORMANCE AND DIVISIONALIZATION FINANCIALIZATION AND
CORPORATE GOVERNANCE ORGANIZATION OUTSOURCING DIRECT BANKS AND CALL
CENTRES SEGMENTATION STAFFING AND JOB SECURITY PAY STRUCTURES GENDER
ASPECTS: CAREER ACHIEVEMENTS AND PART-TIME WORK SKILL FORMATION 4.4.1.
4.4.2. THE CHANGING ROLE OF THE BANK MANAGER THE DEVELOPMENTS IN SKILL
FORMATION 4.4.2.1. ADJUSTMENTS IN THE OCCUPATIONAL PROFILE 4.4.2.2.
ADJUSTMENTS IN FURTHER TRAINING OUTLOOK FOR THE FUTURE REFERENCES 59 60
62 63 64 64 65 65 66 67 69 69 69 70 70 72 73 75 CHAPTER 5 CHANGING
INSTITUTIONAL CONTEXT AND MARKET FORCES: IMPACT ON EMPLOYMENT PRACTICES
IN THE HONG KONG BANKING SECTOR 79 5.1. INTRODUCTION 79 5.2. CHANGING
INSTITUTIONAL CONTEXT 80 5.3. COMPETITIVE MARKET FORCES AND STRATEGIES
84 5.3.1. COMPETING ON PRICE 84 5.3.2. COMPETING WITH NON-PRICE
STRATEGIES AND TECHNOLOGICAL INNOVATION 85 5.3.3. DIVERSIFYING PRODUCTS
AND SOURCES OF INCOME 86 5.3.4. CHANGING CUSTOMER NEEDS AND SEGMENTATION
OF THE CUSTOMER MARKET 86 5.4. CHANGING EMPLOYMENT PRACTICES 87 5.4.1.
ORGANIZATIONAL RESTRUCTURING AND JOB REDESIGN 87 5.4.2. STAFFING AND
LABOUR ADJUSTMENT STRATEGIES 89 5.4.3. TRAINING, SKILLS FORMATION AND
CAREER DEVELOPMENT 90 5.4.4. PERFORMANCE APPRAISAL AND COMPENSATION 92
5.4.5. ENTERPRISE GOVERNANCE AND LABOUR RELATIONS 94 5.5. CONCLUSION 95
5.6. REFERENCES 96 VLL TABLE OF CONTENTS CHAPTER 6 GLOBALIZATION AND THE
CHANGING STRUCTURE OF EMPLOYMENT RELATIONS IN THE KOREAN BANKING
INDUSTRY 99 6.1. INTRODUCTION 99 6.2. THE IMPACT OF FINANCIAL CRISIS ON
THE KOREAN BANKING SECTOR 100 6.3. THE FOUR CASES STUDIES 103 6.4.
CHANGING STRUCTURE OF EMPLOYMENT RELATIONS: UNIVERSAL TRENDS AND DIVERSE
RESPONSES - 105 6.4.1. WORK ORGANIZATION 105 6.4.2. STAFFING PRACTICES
107 6.4.3. SKILL FORMATION 111 6.4.4. COMPENSATION 111 6.4.5. ENTERPRISE
GOVERNANCE 112 6.5. CONCLUSION 113 6.6. REFERENCES 114 CHAPTER 7
LIBERALIZATION OF COMMERCIAL BANKING AND ITS IMPACT ON WORK AND LABOUR
IN SINGAPORE 117 7.1. INTRODUCTION 117 7.2. FINANCIAL SERVICES SECTOR IN
SINGAPORE 118 7.3. COMMERCIAL BANKING SECTOR REFORM AND LIBERALIZATION
120 7.4. TECHNOLOGY AND THE WORK PROCESS 122 7.5. OUTSOURCING 123 7.6.
MERGERS AND ACQUISITIONS 124 7.7. CHANGING EMPLOYMENT RELATIONS 124
7.7.1. SALES CULTURE 125 7.7.2. WAGE REFORM AND PERFORMANCE REWARDS 126
7.7.3. TRAINING AND DEVELOPMENT 127 7.7.4. STATE ROLE IN TRAINING OF
FINANCIAL MANPOWER 128 7.8. CONCLUSIONS 129 7.9. REFERENCES 131 CHAPTER
8 EMPLOYMENT RELATIONS PRACTICES IN US RETAIL BANKING 133 8.1. US RETAIL
BANKING 133 8.2. THE COMPETITIVE LANDSCAPE 137 8.3. EMPLOYMENT TRENDS
140 8.4. TRENDS IN EMPLOYEE RELATIONS 142 VM TABLE OF CONTENTS 8.4.1.
STRATEGIES AND HUMAN RESOURCES 142 8.4.2. NATIONAL BANK 143 8.4.3. CALL
CENTRES AT FINANCIAL BANK AND CENTRAL BANK 145 8.4.4. EMPLOYEE RELATIONS
PRACTICES 147 8.4.4.1. WORK ORGANIZATION 147 8.4.4.2. SKILLS FORMATION
AND STAFFING 148 8.4.4.3. COMPENSATION 150 8.4.4.4. WORKPLACE AND
ENTERPRISE GOVERNANCE 151 8.5. CONCLUSION 152 8.6. REFERENCES 153 IX
|
| adam_txt |
GLOBALIZATION AND EMPLOYMEET RELATIONS IN RETAIL BANKING EDITOR: ROGER
BLANPAIN GUEST EDITORS: LEANNE CUTCHER, JIM KITAY, AND NICK WAILES
CONTRIBUTORS LEANNE CUTCHER THOMAS HAIPETER LARRY W. HUNTER OLIVIA K.M.
IP JIM KITAY JOOHEE LEE FUNKOO PARK TERESA SHUK-CHING POON KARIN WAGNER
NICK WAILES HING AI YUN JIE ZHANG SHUMING ZHAO WEI ZHAO KLUWER LAW
INTERNATIONAL TABLE OF CONTENTS PREFACE - XI NOTES ON CONTRIBUTORS XIII
CHAPTER 1 GLOBALIZATION, VARIETIES OF CAPITALISM AND EMPLOYMENT
RELATIONS IN RETAIL BANKING 1 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. INTRODUCTION
THE VARIETIES OF CAPITALISM APPROACH THE GERAB RESEARCH PROJECT: TOWARDS
A MODIFIED VOC APPROACH THE BANKING STUDIES: A PRELIMINARY ASSESSMENT
CONCLUSION REFERENCES 1 2 6 9 11 12 CHAPTER 2 CONNECTING THE GLOBAL AND
THE LOCAL: CHANGING EMPLOYMENT PRACTICES IN AUSTRALIAN RETAIL BANKING 15
2.1. INTRODUCTION 15 2.2. RETAIL BANKING 16 2.3. THE CHANGING NATURE OF
EMPLOYMENT RELATIONS 22 2.3.1. WORK ORGANIZATION 22 2.3.2. SKILL
FORMATION 23 2.3.3. STAFFING PRACTICES 25 2.3.4. COMPENSATION PRACTICES
27 TABLE OF CONTENTS 2.3.5. ENTERPRISE GOVERNANCE 29 2.4. CONCLUSION 30
2.5. REFERENCES 31 CHAPTER 3 EMPLOYMENT RELATIONS IN CHINESE COMMERCIAL
BANKS 35 3.1. B ACKGROUND 3 5 3.1.1. INDUSTRY STRUCTURE AND PARTICIPANTS
35 3.1.2. CHALLENGES AND COMPETITIVE STRATEGIES 37 3.1.3. LABOUR MARKETS
AND INDUSTRIAL RELATIONS 38 3.2. EMPLOYMENT RELATIONS IN CHINESE BANKS
40 3.2.1. WORK ORGANIZATION 41 3.2.1.1. ORGANIZATIONAL STRUCTURE AND
AUTONOMY 41 3.2.1.2. WORK SPECIALIZATION AND TASKS 41 3.2.1.3. WORKING
TIME ' 43 3.2.1.4. TECHNOLOGY AND NEW OCCUPATIONS 44 3.2.2. STAFFING
ARRANGEMENTS 45 3.2.2.1. RECRUITMENT 45 3.2.2.2. CHANGES IN THE BANKING
LABOUR FORCE 46 3.2.2.3. JOB SECURITY 46 3.2.2.4. EQUAL EMPLOYMENT
OPPORTUNITY 48 3.2.2.5. CAREER DEVELOPMENT AND PROMOTION 48 3.2.3. SKILL
FORMATION AND COMPENSATION 49 3.2.3.1. BASIC SKILLS AND TRAINING 49
3.2.3.2. COMPENSATION 50 3.2.3.3. PERFORMANCE APPRAISAL AND WAGES 51
3.2.4. ENTERPRISE GOVERNANCE 51 3.2.4.1. INDUSTRIAL RELATIONS AND THE
ROLE OF UNIONS 51 3.2.4.2. OTHER FORMS OF EMPLOYEE VOICE 52 3.2.4.3. THE
ROLE OF THE HUMAN RESOURCE/INDUSTRIAL RELATIONS FUNCTION 53 3.3.
DISCUSSION 53 3.4. METHODOLOGY 55 3.5. REFERENCES 55 CHAPTER 4 FROM
STABILITY TO CHANGE: THE GERMAN BANKING INDUSTRY IN TRANSITION 57 4.1.
INTRODUCTION 57 4.2. STRUCTURES AND CHALLENGES IN THE GERMAN BANKING
INDUSTRY 58 4.2.1. THE THREE-PILLAR STRUCTURE 58 VI TABLE 4.3. 4.4. 4.5.
4.6. OF CONTENTS 4.2.2. 4.2.3. 4.2.4. 4.2.5. WORK 4.3.1. 4.3.2. 4.3.3.
4.3.4. 4.3.5. 4.3.6. REDUCTION IN THE NUMBER OF BRANCHES GLOBALIZATION
EARNINGS PERFORMANCE AND DIVISIONALIZATION 'FINANCIALIZATION' AND
CORPORATE GOVERNANCE ORGANIZATION OUTSOURCING DIRECT BANKS AND CALL
CENTRES SEGMENTATION STAFFING AND JOB SECURITY PAY STRUCTURES GENDER
ASPECTS: CAREER ACHIEVEMENTS AND PART-TIME WORK SKILL FORMATION 4.4.1.
4.4.2. THE CHANGING ROLE OF THE BANK MANAGER THE DEVELOPMENTS IN SKILL
FORMATION 4.4.2.1. ADJUSTMENTS IN THE OCCUPATIONAL PROFILE 4.4.2.2.
ADJUSTMENTS IN FURTHER TRAINING OUTLOOK FOR THE FUTURE REFERENCES 59 60
62 63 64 64 65 65 66 67 69 69 69 70 70 72 73 75 CHAPTER 5 CHANGING
INSTITUTIONAL CONTEXT AND MARKET FORCES: IMPACT ON EMPLOYMENT PRACTICES
IN THE HONG KONG BANKING SECTOR 79 5.1. INTRODUCTION 79 5.2. CHANGING
INSTITUTIONAL CONTEXT 80 5.3. COMPETITIVE MARKET FORCES AND STRATEGIES
84 5.3.1. COMPETING ON PRICE 84 5.3.2. COMPETING WITH NON-PRICE
STRATEGIES AND TECHNOLOGICAL INNOVATION 85 5.3.3. DIVERSIFYING PRODUCTS
AND SOURCES OF INCOME 86 5.3.4. CHANGING CUSTOMER NEEDS AND SEGMENTATION
OF THE CUSTOMER MARKET 86 5.4. CHANGING EMPLOYMENT PRACTICES 87 5.4.1.
ORGANIZATIONAL RESTRUCTURING AND JOB REDESIGN 87 5.4.2. STAFFING AND
LABOUR ADJUSTMENT STRATEGIES 89 5.4.3. TRAINING, SKILLS FORMATION AND
CAREER DEVELOPMENT 90 5.4.4. PERFORMANCE APPRAISAL AND COMPENSATION 92
5.4.5. ENTERPRISE GOVERNANCE AND LABOUR RELATIONS 94 5.5. CONCLUSION 95
5.6. REFERENCES 96 VLL TABLE OF CONTENTS CHAPTER 6 GLOBALIZATION AND THE
CHANGING STRUCTURE OF EMPLOYMENT RELATIONS IN THE KOREAN BANKING
INDUSTRY 99 6.1. INTRODUCTION 99 6.2. THE IMPACT OF FINANCIAL CRISIS ON
THE KOREAN BANKING SECTOR 100 6.3. THE FOUR CASES STUDIES 103 6.4.
CHANGING STRUCTURE OF EMPLOYMENT RELATIONS: UNIVERSAL TRENDS AND DIVERSE
RESPONSES - 105 6.4.1. WORK ORGANIZATION 105 6.4.2. STAFFING PRACTICES
107 6.4.3. SKILL FORMATION 111 6.4.4. COMPENSATION 111 6.4.5. ENTERPRISE
GOVERNANCE 112 6.5. CONCLUSION 113 6.6. REFERENCES 114 CHAPTER 7
LIBERALIZATION OF COMMERCIAL BANKING AND ITS IMPACT ON WORK AND LABOUR
IN SINGAPORE 117 7.1. INTRODUCTION 117 7.2. FINANCIAL SERVICES SECTOR IN
SINGAPORE 118 7.3. COMMERCIAL BANKING SECTOR REFORM AND LIBERALIZATION
120 7.4. TECHNOLOGY AND THE WORK PROCESS 122 7.5. OUTSOURCING 123 7.6.
MERGERS AND ACQUISITIONS 124 7.7. CHANGING EMPLOYMENT RELATIONS 124
7.7.1. SALES CULTURE 125 7.7.2. WAGE REFORM AND PERFORMANCE REWARDS 126
7.7.3. TRAINING AND DEVELOPMENT 127 7.7.4. STATE ROLE IN TRAINING OF
FINANCIAL MANPOWER 128 7.8. CONCLUSIONS 129 7.9. REFERENCES 131 CHAPTER
8 EMPLOYMENT RELATIONS PRACTICES IN US RETAIL BANKING 133 8.1. US RETAIL
BANKING 133 8.2. THE COMPETITIVE LANDSCAPE 137 8.3. EMPLOYMENT TRENDS
140 8.4. TRENDS IN EMPLOYEE RELATIONS 142 VM TABLE OF CONTENTS 8.4.1.
STRATEGIES AND HUMAN RESOURCES 142 8.4.2. NATIONAL BANK 143 8.4.3. CALL
CENTRES AT FINANCIAL BANK AND CENTRAL BANK 145 8.4.4. EMPLOYEE RELATIONS
PRACTICES 147 8.4.4.1. WORK ORGANIZATION 147 8.4.4.2. SKILLS FORMATION
AND STAFFING 148 8.4.4.3. COMPENSATION 150 8.4.4.4. WORKPLACE AND
ENTERPRISE GOVERNANCE ' 151 8.5. CONCLUSION 152 8.6. REFERENCES 153 IX |
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| dewey-ones | 332 - Financial economics |
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| id | DE-604.BV023009139 |
| illustrated | Illustrated |
| index_date | 2024-07-02T19:08:41Z |
| indexdate | 2024-07-09T21:08:52Z |
| institution | BVB |
| isbn | 9789041126207 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016213381 |
| oclc_num | 170922267 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | XIV, 154 S. graph. Darst. |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Kluwer Law Internat. |
| record_format | marc |
| series | Bulletin of comparative labour relations |
| series2 | Bulletin of comparative labour relations |
| spelling | Globalization and employment relations in retail banking ed.: Roger Blanpain. Contributors: Leanne Cutcher ... Alphen aan den Rijn Kluwer Law Internat. 2007 XIV, 154 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bulletin of comparative labour relations 63 Arbeidsverhoudingen gtt Bankwezen gtt Internationalisatie gtt Werkgelegenheid gtt Gewerkschaft Globalisierung Bank employees Labor unions Bank management Globalization Industrial relations Bank (DE-588)4004436-1 gnd rswk-swf Globalisierung (DE-588)4557997-0 gnd rswk-swf Arbeitsbeziehungen (DE-588)4002617-6 gnd rswk-swf Bank (DE-588)4004436-1 s Arbeitsbeziehungen (DE-588)4002617-6 s Globalisierung (DE-588)4557997-0 s DE-604 Blanpain, Roger 1932-2016 Sonstige (DE-588)121127230 oth Cutcher, Leanne Sonstige oth Bulletin of comparative labour relations 63 (DE-604)BV002682249 63 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016213381&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Globalization and employment relations in retail banking Bulletin of comparative labour relations Arbeidsverhoudingen gtt Bankwezen gtt Internationalisatie gtt Werkgelegenheid gtt Gewerkschaft Globalisierung Bank employees Labor unions Bank management Globalization Industrial relations Bank (DE-588)4004436-1 gnd Globalisierung (DE-588)4557997-0 gnd Arbeitsbeziehungen (DE-588)4002617-6 gnd |
| subject_GND | (DE-588)4004436-1 (DE-588)4557997-0 (DE-588)4002617-6 |
| title | Globalization and employment relations in retail banking |
| title_auth | Globalization and employment relations in retail banking |
| title_exact_search | Globalization and employment relations in retail banking |
| title_exact_search_txtP | Globalization and employment relations in retail banking |
| title_full | Globalization and employment relations in retail banking ed.: Roger Blanpain. Contributors: Leanne Cutcher ... |
| title_fullStr | Globalization and employment relations in retail banking ed.: Roger Blanpain. Contributors: Leanne Cutcher ... |
| title_full_unstemmed | Globalization and employment relations in retail banking ed.: Roger Blanpain. Contributors: Leanne Cutcher ... |
| title_short | Globalization and employment relations in retail banking |
| title_sort | globalization and employment relations in retail banking |
| topic | Arbeidsverhoudingen gtt Bankwezen gtt Internationalisatie gtt Werkgelegenheid gtt Gewerkschaft Globalisierung Bank employees Labor unions Bank management Globalization Industrial relations Bank (DE-588)4004436-1 gnd Globalisierung (DE-588)4557997-0 gnd Arbeitsbeziehungen (DE-588)4002617-6 gnd |
| topic_facet | Arbeidsverhoudingen Bankwezen Internationalisatie Werkgelegenheid Gewerkschaft Globalisierung Bank employees Labor unions Bank management Globalization Industrial relations Bank Arbeitsbeziehungen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016213381&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV002682249 |
| work_keys_str_mv | AT blanpainroger globalizationandemploymentrelationsinretailbanking AT cutcherleanne globalizationandemploymentrelationsinretailbanking |