Six Sigma Business Scorecard: [creating a comprehensive corporate performance measurement system]
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
2007
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description Inhaltsverzeichnis |
| Item Description: | Includes index. |
| Physical Description: | XVIII, 310 S. graph. Darst. |
| ISBN: | 0071479430 9780071479431 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Titel: Six Sigma business scorecard
Autor: Gupta, Praveen
Jahr: 2007
CONTENTS
Foreword by A. William Wiggenhorn xiii
Foreword by Mohanbir S. Sawhney xv
Preface xvii
CHAPTER ONE. TRENDS IN PERFORMANCE
MEASUREMENTS 1
Technology and Globalization 1
Macro Economic Measures 2
Evolution in Performance Measurements 3
Juran s Financial and Quality Trilogies 5
Business Trilogy 6
ISO 9000 Quality Management System 7
Process Thinking 9
Malcolm Baldrige National Quality Award Guidelines 10
Balanced Scorecard 14
Six Sigma Business Scorecard 14
Take Away 16
CHAPTER TWO. SIX SIGMA—AN OVERVIEW 19
Complexity and Performance 19
Cost of Poor Performance 20
Basics of Six Sigma 23
Traditional Approach to Six Sigma 24
The Breakthrough Approach to Six Sigma 25
Define 26
Measure 28
Analyze 33
Improve 38
Control 39
Challenges in Implementing Six Sigma 41
Take Away 43
vii
viii Contents
CHAPTER THREE. NEED FOR THE SIX SIGMA
BUSINESS SCORECARD 45
Missing Rate of Improvement 47
Insufficient Process Performance Measurements 48
Deming s 14 Points* 51
Measurement Challenges with Quality Systems 52
Limits of ISO 9000 52
Shortcomings of six sigma measurements 55
Limits of the Balanced Scorecard 56
Measurements According to The Goal 58
Developing a New Measurement System 58
Take Away 60
CHAPTER FOUR. THE SIX SIGMA
BUSINESS SCORECARD 63
Business and Leaders 63
Current Accounting Systems 65
Information Age Paradigm 65
Sipoc Analysis for Constraints 67
Managing the Profitability Process 69
External Factors 70
Process-Based Measurements 71
Six Sigma Business Scorecard 71
Business Processes to Consider 72
Elements of the Six Sigma Business Scorecard 73
1. Leadership and Profitability 75
2. Management and Improvement 77
3. Employees and Innovation 80
4. Purchasing and Supplier Management 82
5. Operational Execution 83
6. Sales and Distribution 87
7. Service and Growth 87
Six sigma Business Scorecard Measurements 88
Business Performance Index 89
Corporate DPU and DPMO 90
Corporate Sigma Level 91
Comparing Balanced Scorecard and Six Sigma
Business Scorecard 91
Take away 92
Contents ix
CHAPTER FIVE. PLANNING FOR THE SIX SIGMA
BUSINESS SCORECARD 95
Leadership and Improvement 95
Extent of Improvement 96
Business Opportunity Analysis 97
Organizational Adjustments 98
Vision 100
Goals 101
Core Competencies 102
Systems Thinking 102
Employees Involvement 103
Team Structure 104
Understanding Measurements 105
Identifying Process Measurements 106
Action Plan for Performance 109
Corporate Plans 112
Progress Review 112
Take Away 113
CHAPTER SIX. SIX SIGMA BUSINESS
SCORECARD DEVELOPMENT 115
Profitability Visibility 7 7 7
Measurement Failures 7 7 8
features and Benefits of the Six Sigma Business Scorecard 720
Impact of Customer Requirements on Measurements 727
Factors Influencing Profitability 723
Growth and Profitability 724
Ownership for Performance 726
Step-by-Step Development of the Six Sigma Business Scorecard 727
Sample Measurements 729
BPln Example 7 30
Take Away 732
CHAPTER SEVEN. MEASURES OF INNOVATION 135
Understanding Innovation 7 37
Managing Ideas 740
Direct Measures of Innovation 7 42
Take Away 7 44
x Contents
CHAPTER EIGHT. IMPLEMENTING THE SIX
SIGMA BUSINESS SCORECARD 145
Creating Awareness 746
Building the Business Model 146
Establishing the BPIn 147
Establishing Six Sigma Business Scorecard Measurements 148
Ensuring Data Collection Capability 150
War on Waste 752
Managing Change 7 53
Integrating Technology and the Six Sigma Business Scorecard 7 56
Take Away 7 57
CHAPTER NINE. STRATEGY FOR EXECUTION 159
Strategy 7 60
Execution 762
Strategy for Execution 7 63
Organizational Alignment 7 65
Business Scorecard for Strategy Execution 767
Improving Performance J69
The Execution Map 7 70
Take Away 7 90
CHAPTER TEN. ADAPTING THE SIX SIGMA
BUSINESS SCORECARD TO SMALL BUSINESSES 191
Six Sigma Business Scorecard and Business Size 7 97
Implementing in a Small Business 794
Take Away 7 96
CHAPTER ELEVEN. MONITORING PERFORMANCE
USING THE SIX SIGMA BUSINESS SCORECARD 197
Management Review 797
Leadership Performance Review 200
Employees Performance Review 203
Management Performance Review 204
Compensation for Performance 207
Communication with the Community 208
Annual Review 208
Take Away 209
Contents xi
CHAPTER TWELVE. PERFORMANCE,
PROFITARILITY, AND STANDARDS 211
Dow Jones Industrial Average Companies 27 7
Performance and Profitability 272
Measurements for Growth and Profitability 27 5
Balancing the Six Sigma Business Scorecard for Growth
and Profitability 276
Business Performance Index (BPIn) 278
Managing for Profitability 227
Managing Sales 227
Reducing Costs 222
Facilitating Growth 224
Inspiring for Innovation 225
Take Away 227
CHAPTER THIRTEEN. LEADERSHIP
FOR PERFORMANCE 229
Leadership Challenges 229
Lessons in Leadership 232
Seven Practices of Good Leadership for Superior Execution 234
Personal Practices 234
Professional Practices 235
Leadership Expectations 235
Leadership role models 237
Leadership Characteristics According
to the MBNQA Guidelines 239
Leadership Improvement 247
Take Away 242
CHAPTER FOURTEEN. SIX SIGMA BUSINESS
SCORECARD VALIDATION 245
The 10 BPIn Measurements 246
1. Employee Recognition (Percentage of Employees
Recognized by CEO) 247
2. Profitability (Percentage of Net Income) 247
3. Rate of Improvement in Process Performance 248
4. Recommendations per Employee 248
5. Total Spending/Sales 249
6. Suppliers Defect Rate 249
7. Operational Cycle Time Variance 250
xii Contents
8. Operational Sigma 251
9. New Business/Total Sales 251
10. Customer Satisfaction 252
Application of BPIn to DOW 30 Companies 252
Correlation Between BPIn and Profitability Performance 254
Take Away 257
CHAPTER FIFTEEN. FIELD IMPLEMENTATION 259
Business Scorecard Implementation Steps 267
Take away 274
CHAPTER SIXTEEN. INTEGRATING
THE SIX SIGMA BUSINESS SCORECARD
AND QUALITY MANAGEMENT SYSTEMS 275
Six Sigma Methodology for Continual Improvement 280
Six Sigma Business Scorecard for Effectiveness 280
Integrating the Six Sigma Business Scorecard with ISO 9001 282
Cost Containment 282
The Improvement Methodology 283
Steps to Integrate Six Sigma and ISO 9001 287
Conducting Good Internal Audits 289
Benefits of Integrating ISO 9001 and Six Sigma 290
Take Away 291
Note from the Author 293
Index 295
|
| adam_txt |
Titel: Six Sigma business scorecard
Autor: Gupta, Praveen
Jahr: 2007
CONTENTS
Foreword by A. William Wiggenhorn xiii
Foreword by Mohanbir S. Sawhney xv
Preface xvii
CHAPTER ONE. TRENDS IN PERFORMANCE
MEASUREMENTS 1
Technology and Globalization 1
Macro Economic Measures 2
Evolution in Performance Measurements 3
Juran's Financial and Quality Trilogies 5
Business Trilogy 6
ISO 9000 Quality Management System 7
Process Thinking 9
Malcolm Baldrige National Quality Award Guidelines 10
Balanced Scorecard 14
Six Sigma Business Scorecard 14
Take Away 16
CHAPTER TWO. SIX SIGMA—AN OVERVIEW 19
Complexity and Performance 19
Cost of Poor Performance 20
Basics of Six Sigma 23
Traditional Approach to Six Sigma 24
The Breakthrough Approach to Six Sigma 25
Define 26
Measure 28
Analyze 33
Improve 38
Control 39
Challenges in Implementing Six Sigma 41
Take Away 43
vii
viii Contents
CHAPTER THREE. NEED FOR THE SIX SIGMA
BUSINESS SCORECARD 45
Missing Rate of Improvement 47
Insufficient Process Performance Measurements 48
Deming's 14 Points* 51
Measurement Challenges with Quality Systems 52
Limits of ISO 9000 52
Shortcomings of six sigma measurements 55
Limits of the Balanced Scorecard 56
Measurements According to The Goal 58
Developing a New Measurement System 58
Take Away 60
CHAPTER FOUR. THE SIX SIGMA
BUSINESS SCORECARD 63
Business and Leaders 63
Current Accounting Systems 65
Information Age Paradigm 65
Sipoc Analysis for Constraints 67
Managing the Profitability Process 69
External Factors 70
Process-Based Measurements 71
Six Sigma Business Scorecard 71
Business Processes to Consider 72
Elements of the Six Sigma Business Scorecard 73
1. Leadership and Profitability 75
2. Management and Improvement 77
3. Employees and Innovation 80
4. Purchasing and Supplier Management 82
5. Operational Execution 83
6. Sales and Distribution 87
7. Service and Growth 87
Six sigma Business Scorecard Measurements 88
Business Performance Index 89
Corporate DPU and DPMO 90
Corporate Sigma Level 91
Comparing Balanced Scorecard and Six Sigma
Business Scorecard 91
Take away 92
Contents ix
CHAPTER FIVE. PLANNING FOR THE SIX SIGMA
BUSINESS SCORECARD 95
Leadership and Improvement 95
Extent of Improvement 96
Business Opportunity Analysis 97
Organizational Adjustments 98
Vision 100
Goals 101
Core Competencies 102
Systems Thinking 102
Employees'Involvement 103
Team Structure 104
Understanding Measurements 105
Identifying Process Measurements 106
Action Plan for Performance 109
Corporate Plans 112
Progress Review 112
Take Away 113
CHAPTER SIX. SIX SIGMA BUSINESS
SCORECARD DEVELOPMENT 115
Profitability Visibility 7 7 7
Measurement Failures 7 7 8
features and Benefits of the Six Sigma Business Scorecard 720
Impact of Customer Requirements on Measurements 727
Factors Influencing Profitability 723
Growth and Profitability 724
Ownership for Performance 726
Step-by-Step Development of the Six Sigma Business Scorecard 727
Sample Measurements 729
BPln Example 7 30
Take Away 732
CHAPTER SEVEN. MEASURES OF INNOVATION 135
Understanding Innovation 7 37
Managing Ideas 740
Direct Measures of Innovation 7 42
Take Away 7 44
x Contents
CHAPTER EIGHT. IMPLEMENTING THE SIX
SIGMA BUSINESS SCORECARD 145
Creating Awareness 746
Building the Business Model 146
Establishing the BPIn 147
Establishing Six Sigma Business Scorecard Measurements 148
Ensuring Data Collection Capability 150
War on Waste 752
Managing Change 7 53
Integrating Technology and the Six Sigma Business Scorecard 7 56
Take Away 7 57
CHAPTER NINE. STRATEGY FOR EXECUTION 159
Strategy 7 60
Execution 762
Strategy for Execution 7 63
Organizational Alignment 7 65
Business Scorecard for Strategy Execution 767
Improving Performance J69
The Execution Map 7 70
Take Away 7 90
CHAPTER TEN. ADAPTING THE SIX SIGMA
BUSINESS SCORECARD TO SMALL BUSINESSES 191
Six Sigma Business Scorecard and Business Size 7 97
Implementing in a Small Business 794
Take Away 7 96
CHAPTER ELEVEN. MONITORING PERFORMANCE
USING THE SIX SIGMA BUSINESS SCORECARD 197
Management Review 797
Leadership Performance Review 200
Employees' Performance Review 203
Management Performance Review 204
Compensation for Performance 207
Communication with the Community 208
Annual Review 208
Take Away 209
Contents xi
CHAPTER TWELVE. PERFORMANCE,
PROFITARILITY, AND STANDARDS 211
Dow Jones Industrial Average Companies 27 7
Performance and Profitability 272
Measurements for Growth and Profitability 27 5
Balancing the Six Sigma Business Scorecard for Growth
and Profitability 276
Business Performance Index (BPIn) 278
Managing for Profitability 227
Managing Sales 227
Reducing Costs 222
Facilitating Growth 224
Inspiring for Innovation 225
Take Away 227
CHAPTER THIRTEEN. LEADERSHIP
FOR PERFORMANCE 229
Leadership Challenges 229
Lessons in Leadership 232
Seven Practices of Good Leadership for Superior Execution 234
Personal Practices 234
Professional Practices 235
Leadership Expectations 235
Leadership role models 237
Leadership Characteristics According
to the MBNQA Guidelines 239
Leadership Improvement 247
Take Away 242
CHAPTER FOURTEEN. SIX SIGMA BUSINESS
SCORECARD VALIDATION 245
The 10 BPIn Measurements 246
1. Employee Recognition (Percentage of Employees
Recognized by CEO) 247
2. Profitability (Percentage of Net Income) 247
3. Rate of Improvement in Process Performance 248
4. Recommendations per Employee 248
5. Total Spending/Sales 249
6. Suppliers' Defect Rate 249
7. Operational Cycle Time Variance 250
xii Contents
8. Operational Sigma 251
9. New Business/Total Sales 251
10. Customer Satisfaction 252
Application of BPIn to DOW 30 Companies 252
Correlation Between BPIn and Profitability Performance 254
Take Away 257
CHAPTER FIFTEEN. FIELD IMPLEMENTATION 259
Business Scorecard Implementation Steps 267
Take away 274
CHAPTER SIXTEEN. INTEGRATING
THE SIX SIGMA BUSINESS SCORECARD
AND QUALITY MANAGEMENT SYSTEMS 275
Six Sigma Methodology for Continual Improvement 280
Six Sigma Business Scorecard for Effectiveness 280
Integrating the Six Sigma Business Scorecard with ISO 9001 282
Cost Containment 282
The Improvement Methodology 283
Steps to Integrate Six Sigma and ISO 9001 287
Conducting Good Internal Audits 289
Benefits of Integrating ISO 9001 and Six Sigma 290
Take Away 291
Note from the Author 293
Index 295 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T18:53:05Z |
| indexdate | 2024-07-09T21:07:50Z |
| institution | BVB |
| isbn | 0071479430 9780071479431 |
| language | English |
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| spelling | Gupta, Praveen Verfasser aut Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] Praveen Gupta 2. ed. New York [u.a.] McGraw-Hill 2007 XVIII, 310 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index. Six sigma (Quality control standard) blmsh Six sigma (Quality control standard) Quality control Statistical methods Production management Statistical methods Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Leistungsbewertung (DE-588)4167271-9 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 Leistungsbewertung (DE-588)4167271-9 s http://www.loc.gov/catdir/toc/ecip072/2006033798.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0701/2006033798-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0701/2006033798-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016094469&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gupta, Praveen Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] Six sigma (Quality control standard) blmsh Six sigma (Quality control standard) Quality control Statistical methods Production management Statistical methods Qualitätssicherung (DE-588)4126457-5 gnd Leistungsbewertung (DE-588)4167271-9 gnd |
| subject_GND | (DE-588)4126457-5 (DE-588)4167271-9 |
| title | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] |
| title_auth | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] |
| title_exact_search | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] |
| title_exact_search_txtP | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] |
| title_full | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] Praveen Gupta |
| title_fullStr | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] Praveen Gupta |
| title_full_unstemmed | Six Sigma Business Scorecard [creating a comprehensive corporate performance measurement system] Praveen Gupta |
| title_short | Six Sigma Business Scorecard |
| title_sort | six sigma business scorecard creating a comprehensive corporate performance measurement system |
| title_sub | [creating a comprehensive corporate performance measurement system] |
| topic | Six sigma (Quality control standard) blmsh Six sigma (Quality control standard) Quality control Statistical methods Production management Statistical methods Qualitätssicherung (DE-588)4126457-5 gnd Leistungsbewertung (DE-588)4167271-9 gnd |
| topic_facet | Six sigma (Quality control standard) Quality control Statistical methods Production management Statistical methods Qualitätssicherung Leistungsbewertung |
| url | http://www.loc.gov/catdir/toc/ecip072/2006033798.html http://www.loc.gov/catdir/enhancements/fy0701/2006033798-b.html http://www.loc.gov/catdir/enhancements/fy0701/2006033798-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016094469&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT guptapraveen sixsigmabusinessscorecardcreatingacomprehensivecorporateperformancemeasurementsystem |