Verfügbarkeit: English for personal assistants

English for personal assistants: the essential handbook for doing business internationally

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Bibliographische Detailangaben
Hauptverfasser:	Broadhead, Annie (VerfasserIn), Light, Ginni (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Wiesbaden Betriebswirtschaftlicher Verlag Gabler 2007
Ausgabe:	1. ed.
Schlagworte:	Englisch Sekretär Persönlicher Referent Wirtschaftssprache Einführung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	223 S. 240 mm x 170 mm
ISBN:	9783834901309 383490130X

Internformat

MARC


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Datensatz im Suchindex

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adam_text	Contents 1 Communicating with clarity ......................................... 11 Writing clearly ..................................................... 11 - Use short sentences .............................................. 11 - Sentence and meaning ............................................ 12 - Writing a good paragraph ......................................... 13 - Effective paragraphing and linking ................................. 13 - Linking words/expressions ........................................ 14 Telephoning in English ............................................. 15 - Leaving a voicemail .............................................. 15 2 Best-practice emails and working in multi- cultural teams ................ 21 Advantages of emails ............................................... 21 - Dos and don ts .................................................. 21 - Common abbreviations ........................................... 23 - Common email acronyms ......................................... 24 - Emoticons or Smilies ............................................. 25 - To email or not from your work computer ........................... 25 - Giving negative feedback by email ................................. 26 Working in multi-cultural teams ...................................... 26 - The Challenges of Multi-Cultural Teamwork ........................ 27 Raising awareness of different communication styles .................... 28 3 Building business relationships ....................................... 32 Small Talk - Big Problem ........................................... 32 - Why make small talk at all? ....................................... 33 - Be an active listener .............................................. 33 - Making small talk ................................................ 33 - Building on small talk ............................................ 34 - Safe topics to talk about .......................................... 35 - Use open questions when you make small talk ....................... 36 - Active listening .................................................. 36 - Minimal responses ............................................... 37 - Helping a corporate visitor with problems ........................... 38 - Writing an email to a new acquaintance - formality vs informality ...... 38 4 Delegating ........................................................ 41 Know your team and the task requirements ............................ 41 - Vocabulary ..................................................... 42 Excellent communication skills ...................................... 43 - Expressions for getting something done ............................. 43 - Sample sentences ................................................ 43 Empowering and ongoing support .................................... 44 - Expressions for ongoing support ................................... 45 - Organising a conference .......................................... 46 - Linking words and phrases/Describing a process ..................... 46 - Speaking in chunks of meaning .................................... 49 5 Complaints ........................................................ 50 Complaining by telephone ........................................... 50 - Key factors in complaining whilst maintaining the relationship ......... 52 Letters of complaint ................................................ 55 - Opening and closing salutations .................................... 55 - Linking words and phrases for comparing and contrasting ............. 57 6 Proposals and reports .............................................. 58 Proposals ......................................................... 58 - First and Foremost/The concept .................................... 58 - Know the target reader ........................................... 59 - Let s get writing ................................................. 60 - Title Page ....................................................... 60 - Introductory paragraph ........................................... 60 - The main body of the proposal ..................................... 61 - The conclusion .................................................. 61 - The language .................................................... 62 - Revision of first draft ............................................. 63 Reports ........................................................... 63 - Purpose sentence ................................................ 64 - Creating the report ............................................... 64 - The reader^) .................................................... 64 - Collecting information ............................................ 65 - Organising the report ............................................. 66 - Writing a rough draft ............................................. 66 - Final report ..................................................... 66 7 Meetings.......................................................... 67 Ineffective meetings ................................................ 67 - How to make meetings more effective .............................. 67 The agenda ........................................................ 68 Chairing a meeting ................................................. 68 Participating in a meeting ........................................... 71 - Expressions for agreeing/disagreeing and giving opinions .............. 71 - Giving opinions .................................................. 72 Minutes ........................................................... 72 8 Writing promotional copy ........................................... 74 What s the purpose of the text you re writing? ......................... 74 - Two types of advertising .......................................... 74 - Getting the reader s attention: Headlines ............................ 75 The principles of writing promotional copy ............................ 75 - Desire .......................................................... 79 - Action .......................................................... 79 9 Apologising ....................................................... 82 Saying sorry ....................................................... 82 Accepting apologies ................................................ 83 Your voice ........................................................ 84 - Key ............................................................ 84 - Dealing with tricky situations ...................................... 85 Written apologies .................................................. 85 The language of apologies ........................................... 88 10 Giving presentations with impact ..................................... 89 Checklist .......................................................... 89 Using slides ....................................................... 89 - Dos ............................................................ 92 - Action titles of slides ............................................. 92 Ordering a presentation ............................................. 93 - Structuring a presentation ......................................... 93 - Tips ............................................................ 95 Recycling key information ........................................... 95 The Q&A session .................................................. 96 Delivery .......................................................... 97 - Voice warmers ............................................,....... 97 - Final tips ........................................................ 98 11 Team building and giving/receiving feedback .......................... 99 Team roles ........................................................ 99 Dealing with different team players ................................... 101 Feedback ......................................................... 102 - Receiving feedback .............................................. 103 - Giving feedback ................................................. 104 - Writing a memo ................................................. 104 12 Deadlines and Reminders ........................................... 106 Asking to have deadlines extended or workload reduced ................ 106 Setting deadlines ................................................... 107 Getting people to stick to deadlines ................................... 107 Written reminders to clients ......................................... 109 - The language of deadlines and reminders ............................ HI 13 Saying no ....................................................... 113 Saying no politely ................................................. 113 - Different ways of saying no ...................................... 114 Saying no more firmly ............................................. 115 Saying no assertively .............................................. 117 Reporting unacceptable behaviour ................................... 118 - Guidelines ...................................................... 118 - Letter to a harasser ............................................... 119 - Harassment report to manager ..................................... 120 14 Writing CVs with impact, covering letters, and letters oř reference ........ 122 How do you prepare to write a CV? .................................. 122 How do you write a CV?............................................ 123 - Dos and don ts when you write a CV ............................... 125 Covering letters .................................................... 125 Writing a letter of reference ......................................... 127 - Tips for writing a letter of reference ................................ 127 - Structuring a letter of reference .................................... 128 15 Conference invitations and requests for abstracts, cards for various occasions .......................................... 131 Organising a conference ............................................ 131 - Engaging speakers ............................................... 131 - Call for papers and abstracts ....................................... 132 - Letter of invitation to a conference speaker ......................· · ■ · 133 Writing cards - useful phrases for various occasions ..................... 134 - Get-well cards ................................................... 134 - Cheering someone up ............................................ 135 - Sympathy cards .................................................. 135 - New baby cards .................................................. 136 - Congratulations .................................................. 136 - Work anniversaries ............................................... 137 - Retirement cards ................................................ 137 - New job cards ................................................... 137 - Thank-you cards/notes ............................................ 138 16 Influencing strategies and tactics ..................................... 139 How to influence people and win friends .............................. 139 - Strategies and tactics explained .................................... 140 - Negative tactics - beware how you use them! ........................ 141 - Good influencers are fun to be around .............................. 141 The Myers Briggs Type Indicator (MBTI) ............................. 142 - Working out your Myers Briggs type ............................... 145 17 Dealing with difficult people ......................................... 147 Dealing with different types of difficult people ......................... 148 Positive vs negative communication .................................. 150 Assertiveness ...................................................... 151 - Being assertive .................................................. 153 Tact and Diplomacy ................................................ 155 - Making language more diplomatic .................................. 155 Appendix A Linking Words - A Summary .............................. 157 Appendix В Punctuation ............................................. 158 - Contractions .................................................... 159 - The possessive ................................................... 160 - It s and its ....................................................... 160 Appendix C Proofreader s marks ...................................... 161 Appendix D The use of the articles a/an/the/ zero (no) article .............. 164 Appendix E Conditional forms in the English language ................... 167 1 Communicating with clarity KEY .................................... 169 2 Best-practice emails and working in multi-cultural teams KEY ........... 172 3 Building business relationships KEY .................................. 175 4 Delegating KEY ................................................... 178 5 Complaints KEY ................................................... 181 6 Proposals and reports KEY ......................................... 184 7 Meetings KEY ..................................................... 188 8 Writing promotional copy KEY ...................................... 191 9 Apologising KEY .................................................. 194 10 Giving presentations with impact KEY ................................ 197 11 Team building and giving/receiving feedback KEY ..................... 200 12 Deadlines and reminders KEY ....................................... 203 13 Saying no KEY .................................................. 206 14 Writing CVs with impact, covering letters, and letters of reference KEY ■ · · 209 15 Conference invitations and requests for abstracts, cards for various occasions KEY ..................................... 211 16 Influencing strategies and tactics KEY ................................ 215 17 Dealing with difficult people KEY 219
adam_txt	Contents 1 Communicating with clarity . 11 Writing clearly . 11 - Use short sentences . 11 - Sentence and meaning . 12 - Writing a good paragraph . 13 - Effective paragraphing and linking . 13 - Linking words/expressions . 14 Telephoning in English . 15 - Leaving a voicemail . 15 2 Best-practice emails and working in multi- cultural teams . 21 Advantages of emails . 21 - Dos and don'ts . 21 - Common abbreviations . 23 - Common email acronyms . 24 - Emoticons or Smilies . 25 - To email or not from your work computer . 25 - Giving negative feedback by email . 26 Working in multi-cultural teams . 26 - The Challenges of Multi-Cultural Teamwork . 27 Raising awareness of different communication styles . 28 3 Building business relationships . 32 Small Talk - Big Problem . 32 - Why make small talk at all? . 33 - Be an active listener . 33 - Making small talk . 33 - Building on small talk . 34 - Safe topics to talk about . 35 - Use open questions when you make small talk . 36 - Active listening . 36 - Minimal responses . 37 - Helping a corporate visitor with problems . 38 - Writing an email to a new acquaintance - formality vs informality . 38 4 Delegating . 41 Know your team and the task requirements . 41 - Vocabulary . 42 Excellent communication skills . 43 - Expressions for getting something done . 43 - Sample sentences . 43 Empowering and ongoing support . 44 - Expressions for ongoing support . 45 - Organising a conference . 46 - Linking words and phrases/Describing a process . 46 - Speaking in chunks of meaning . 49 5 Complaints . 50 Complaining by telephone . 50 - Key factors in complaining whilst maintaining the relationship . 52 Letters of complaint . 55 - Opening and closing salutations . 55 - Linking words and phrases for comparing and contrasting . 57 6 Proposals and reports . 58 Proposals . 58 - First and Foremost/The concept . 58 - Know the target reader . 59 - Let's get writing . 60 - Title Page . 60 - Introductory paragraph . 60 - The main body of the proposal . 61 - The conclusion . 61 - The language . 62 - Revision of first draft . 63 Reports . 63 - Purpose sentence . 64 - Creating the report . 64 - The reader^) . 64 - Collecting information . 65 - Organising the report . 66 - Writing a rough draft . 66 - Final report . 66 7 Meetings. 67 Ineffective meetings . 67 - How to make meetings more effective . 67 The agenda . 68 Chairing a meeting . 68 Participating in a meeting . 71 - Expressions for agreeing/disagreeing and giving opinions . 71 - Giving opinions . 72 Minutes . 72 8 Writing promotional copy . 74 What's the purpose of the text you're writing? . 74 - Two types of advertising . 74 - Getting the reader's attention: Headlines . 75 The principles of writing promotional copy . 75 - Desire . 79 - Action . 79 9 Apologising . 82 Saying sorry . 82 Accepting apologies . 83 Your voice . 84 - Key . 84 - Dealing with tricky situations . 85 Written apologies . 85 The language of apologies . 88 10 Giving presentations with impact . 89 Checklist . 89 Using slides . 89 - Dos . 92 - Action titles of slides . 92 Ordering a presentation . 93 - Structuring a presentation . 93 - Tips . 95 Recycling key information . 95 The Q&A session . 96 Delivery . 97 - Voice warmers .,. 97 - Final tips . 98 11 Team building and giving/receiving feedback . 99 Team roles . 99 Dealing with different team players . 101 Feedback . 102 - Receiving feedback . 103 - Giving feedback . 104 - Writing a memo . 104 12 Deadlines and Reminders . 106 Asking to have deadlines extended or workload reduced . 106 Setting deadlines . 107 Getting people to stick to deadlines . 107 Written reminders to clients . 109 - The language of deadlines and reminders . HI 13 Saying "no" . 113 Saying 'no' politely . 113 - Different ways of saying 'no' . 114 Saying 'no' more firmly . 115 Saying 'no' assertively . 117 Reporting unacceptable behaviour . 118 - Guidelines . 118 - Letter to a harasser . 119 - Harassment report to manager . 120 14 Writing CVs with impact, covering letters, and letters oř reference . 122 How do you prepare to write a CV? . 122 How do you write a CV?. 123 - Dos and don'ts when you write a CV . 125 Covering letters . 125 Writing a letter of reference . 127 - Tips for writing a letter of reference . 127 - Structuring a letter of reference . 128 15 Conference invitations and requests for abstracts, cards for various occasions . 131 Organising a conference . 131 - Engaging speakers . 131 - Call for papers and abstracts . 132 - Letter of invitation to a conference speaker .· · ■ · 133 Writing cards - useful phrases for various occasions . 134 - Get-well cards . 134 - Cheering someone up . 135 - Sympathy cards . 135 - New baby cards . 136 - Congratulations . 136 - Work anniversaries . 137 - Retirement cards . 137 - New job cards . 137 - Thank-you cards/notes . 138 16 Influencing strategies and tactics . 139 How to influence people and win friends . 139 - Strategies and tactics explained . 140 - Negative tactics - beware how you use them! . 141 - Good influencers are fun to be around . 141 The Myers Briggs Type Indicator (MBTI) . 142 - Working out your Myers Briggs type . 145 17 Dealing with difficult people . 147 Dealing with different types of difficult people . 148 Positive vs negative communication . 150 Assertiveness . 151 - Being assertive . 153 Tact and Diplomacy . 155 - Making language more diplomatic . 155 Appendix A Linking Words - A Summary . 157 Appendix В Punctuation . 158 - Contractions . 159 - The possessive . 160 - It's and its . 160 Appendix C Proofreader's marks . 161 Appendix D The use of the articles a/an/the/ zero (no) article . 164 Appendix E Conditional forms in the English language . 167 1 Communicating with clarity KEY . 169 2 Best-practice emails and working in multi-cultural teams KEY . 172 3 Building business relationships KEY . 175 4 Delegating KEY . 178 5 Complaints KEY . 181 6 Proposals and reports KEY . 184 7 Meetings KEY . 188 8 Writing promotional copy KEY . 191 9 Apologising KEY . 194 10 Giving presentations with impact KEY . 197 11 Team building and giving/receiving feedback KEY . 200 12 Deadlines and reminders KEY . 203 13 Saying "no" KEY . 206 14 Writing CVs with impact, covering letters, and letters of reference KEY ■ · · 209 15 Conference invitations and requests for abstracts, cards for various occasions KEY . 211 16 Influencing strategies and tactics KEY . 215 17 Dealing with difficult people KEY 219
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discipline	Anglistik / Amerikanistik Wirtschaftswissenschaften
discipline_str_mv	Anglistik / Amerikanistik Wirtschaftswissenschaften
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spelling	Broadhead, Annie Verfasser aut English for personal assistants the essential handbook for doing business internationally Annie Broadhead ; Ginni Light 1. ed. Wiesbaden Betriebswirtschaftlicher Verlag Gabler 2007 223 S. 240 mm x 170 mm txt rdacontent n rdamedia nc rdacarrier Englisch (DE-588)4014777-0 gnd rswk-swf Sekretär (DE-588)4116469-6 gnd rswk-swf Persönlicher Referent (DE-588)4563185-2 gnd rswk-swf Wirtschaftssprache (DE-588)4117662-5 gnd rswk-swf (DE-588)4151278-9 Einführung gnd-content Englisch (DE-588)4014777-0 s Wirtschaftssprache (DE-588)4117662-5 s Persönlicher Referent (DE-588)4563185-2 s DE-604 Sekretär (DE-588)4116469-6 s Light, Ginni Verfasser aut Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015700515&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Broadhead, Annie Light, Ginni English for personal assistants the essential handbook for doing business internationally Englisch (DE-588)4014777-0 gnd Sekretär (DE-588)4116469-6 gnd Persönlicher Referent (DE-588)4563185-2 gnd Wirtschaftssprache (DE-588)4117662-5 gnd
subject_GND	(DE-588)4014777-0 (DE-588)4116469-6 (DE-588)4563185-2 (DE-588)4117662-5 (DE-588)4151278-9
title	English for personal assistants the essential handbook for doing business internationally
title_auth	English for personal assistants the essential handbook for doing business internationally
title_exact_search	English for personal assistants the essential handbook for doing business internationally
title_exact_search_txtP	English for personal assistants the essential handbook for doing business internationally
title_full	English for personal assistants the essential handbook for doing business internationally Annie Broadhead ; Ginni Light
title_fullStr	English for personal assistants the essential handbook for doing business internationally Annie Broadhead ; Ginni Light
title_full_unstemmed	English for personal assistants the essential handbook for doing business internationally Annie Broadhead ; Ginni Light
title_short	English for personal assistants
title_sort	english for personal assistants the essential handbook for doing business internationally
title_sub	the essential handbook for doing business internationally
topic	Englisch (DE-588)4014777-0 gnd Sekretär (DE-588)4116469-6 gnd Persönlicher Referent (DE-588)4563185-2 gnd Wirtschaftssprache (DE-588)4117662-5 gnd
topic_facet	Englisch Sekretär Persönlicher Referent Wirtschaftssprache Einführung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015700515&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT broadheadannie englishforpersonalassistantstheessentialhandbookfordoingbusinessinternationally AT lightginni englishforpersonalassistantstheessentialhandbookfordoingbusinessinternationally

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