APA (7th ed.) Citation

(2004). Knowledge management lessons learned: What works and what doesn't. American Society for Information Science and Technology.

Chicago Style (17th ed.) Citation

Knowledge Management Lessons Learned: What Works and What Doesn't. Medford, N.J: American Society for Information Science and Technology, 2004.

MLA (9th ed.) Citation

Knowledge Management Lessons Learned: What Works and What Doesn't. American Society for Information Science and Technology, 2004.