Outsourcing to India: a Legal Handbook
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2007
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | XIX, 208 S. |
| ISBN: | 9783540722199 |
Internformat
MARC
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| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Recht | |
| 650 | 4 | |a Commercial law |z India | |
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Datensatz im Suchindex
| _version_ | 1805088992016728064 |
|---|---|
| adam_text |
TABLE OF CONTENTS
1. BACKGROUND AND SNAPSHOT OF KEY
ISSUES.1
1.1
CONTEXT.1
1.2
BACKGROUND.1
1.2.1 ORGANISATIONS OUTSOURCE FOR A NUMBER OF REASONS
.3
1.2.2 OUTSOURCING TRENDS
.5
1.2.3 INDIA AS AN OUTSOURCING DESTINATION
.7
1.2.4 DESTINATION INDIA
.10
1.2.5 AN OVERVIEW OF OUTSOURCING
AGREEMENTS.11
2. OUTSOURCING
FUNDAMENTALS.15
2.1 PURPORTED BENEFITS
.15
2.2 COSTS AND RISKS OF OUTSOURCING
.16
2.3 OUTSOURCING MODELS
.17
2.4 TYPICAL OUTSOURCING ARRANGEMENTS
.18
2.5 SEPARATION OF ASSETS AND OPERATIONS
.19
2.5.1 TRANSFER OF
ASSETS.20
2.5.2 TRANSFER OF
STAFF.21
2.5.3 SERVICE AGREEMENT
.22
3. ATTITUDES TO OUTSOURCING WORLDWIDE
.23
4. SELECTING AN OUTSOURCING SERVICE
PROVIDER.25
4.1 MINIMISING RISKS THROUGH THE CHOICE OF AN APPROPRIATE SERVICE
PROVIDER.25
4.2 SERVICE PROVIDER CHALLENGES FROM A CUSTOMER PERSPECTIVE
.28
4.3 THE RFP PROCESS
.29
5. THE INDIAN JUDICIAL
SYSTEM.33
5.1 PRIMARY SOURCE OF LAW
.33
5.2 SECONDARY SOURCE OF LAW
.34
5.3 TRIBUNALS
.35
5.3.1
CUSTOMS.35
5.3.2 INTERPRETATION
.35
6. CRITICAL CONTRACT CONSIDERATIONS * JURISDICTION ISSUES
.37
6.1 TWO SYSTEMS OF LAW
.37
6.2 EUROPEAN LEGAL LANDSCAPE (COMMON LAW V'S CIVIL LAW)
.37
XIV TABLE OF CONTENTS
6.2.1 COMMON LAW COUNTRIES
. 38
6.2.2 CIVIL LAW COUNTRIES
.
38
6.3 INDIAN CONTRACT LAW
.
39
6.4 JURISDICTION TO
PRESCRIBE.
42
6.5 JURISDICTION TO ADJUDICATE
.
42
6.6 JURISDICTION
TO
ENFORCE.
43
6.6.1 NATURE AND SCOPE OF SECTION 13 OF THE CODE OF CIVIL
PROCEDURES,
1908.
44
6.7 ARBITRATION
.
46
6.7.1 WHAT IS AN ARBITRATION
AGREEMENT?. 47
6.7.2 ENFORCEMENT OF FOREIGN ARBITRAL
AWARDS. 49
6.8 PUBLIC POLICY AND REFUSAL TO ENFORCE FOREIGN JUDGMENTS / AWARDS
. 50
6.8.1 HOW COURTS APPLY THE PUBLIC POLICY LIMITATION IN INTERNATIONAL
ARBITRATION.
50
6.8.2 APPLICATION OF INDIAN LAW IN ENGLISH
COURTS. 51
7. ALLOCATION OF RISK INTO THE CONTRACT
. 55
7.1 TYPES OF RISKS AND TERMS WITHIN A CONTRACT
. 55
7.2 TERMS OF A CONTRACT
.
58
7.2.1 DEFINING
TERMS.
59
7.2.2 INTERMEDIATE
TERMS.
59
7.2.3 IMPLIED TERMS
.
60
7.2.3.1 TERMS IMPLIED BY
CUSTOM. 60
7.2.3.2 TERMS IMPLIED BY THE COURT
. 60
7.2.3.3 TERMS IMPLIED BY
STATUTE. 60
7.2.4 TYPICAL SERVICE PROVIDER
REQUESTS. 61
7.2.5 TYPICAL CUSTOMER
REQUESTS.
61
7.3 DISCLAIMERS
.
62
7.4 SUBCONTRACTING PROVISIONS
.
63
7.5 PRIVITY OF CONTRACT
.
63
7.6 INSURANCE REQUIREMENTS
.
64
7.7 FORCE MAJEURE PROVISIONS
.
64
7.8 DISASTER
RECOVERY.
66
7.8.1 DISASTER RECOVERY TESTING
. 67
7.8.1.1 PROVISION OF DISASTER RECOVERY SERVICES
. 67
8. PROJECT
MANAGEMENT.
69
8.1 ELEMENTS OF GOOD PROJECT
MANAGEMENT. 69
8.1.1 TRANSITION
MANAGEMENT.
69
8.1.2 GOVERNANCE
.
70
8.1.3 PERFORMANCE AND QUALITY MANAGEMENT
. 70
9. CONTRACT DISCHARGE AND METHODS TO REDUCE
LIABILITY. 73
9.1 CONTRACT PERFORMANCE
.
73
9.2 REPRESENTATIONS AND WARRANTIES
. 75
9.2.1 CONSEQUENTIAL
DAMAGES.
75
TABLE OF CONTENTS XV
9.2.2 LIMITS ON RECOVERY OF ACTUAL
DAMAGES.76
9.3 INDEMNITIES
.76
9.3.1 MUTUAL
INDEMNITIES.76
9.3.2 SERVICE PROVIDER
INDEMNITIES.77
9.3.3 CUSTOMER
INDEMNITIES.77
9.4 LIMITING LIABILITY
.78
9.5 EUROPEAN UNFAIR CONTRACT
TERMS.78
9.5.1 THE UK UNFAIR CONTRACT TERMS ACT (UCTA) 1977
.78
9.5.2 MAIN PROVISIONS OF UCTA 1977 RELEVANT TO OUTSOURCING
CONTRACTS.79
9.5.2.1 EXEMPTION OF LIABILITY FOR
NEGLIGENCE.79
9.5.2.2 EXEMPTION OF LIABILITY FOR BREACH OF CONTRACT
.79
9.5.2.3 EXEMPTION OF IMPLIED TERMS IN CONTRACTS OF SALE
.79
9.5.3 THE REQUIREMENT OF REASONABLENESS
.80
10. PRICING
.81
10.1 TYPES OF PRICING
SCHEMA.81
10.1.1 INCENTIVE
PRICING.82
10.1.2 PAYMENTS
.83
10.1.3 CONTRACTING FOR CHANGE
.83
11. TRANSITION-IN AND CHANGE
CONTROL.85
11.1 TRANSITION-IN
.85
11.2 CHANGE CONTROL
.86
11.3 MERGERS
.86
12. SCOPE OF SERVICES TO BE OUTSOURCED
.89
12.1 SCOPE OF THE SERVICES
CONTRACTED.89
12.1.1 GENERAL SCOPE
CLAUSES.90
12.1.2 UNDISCLOSED
ASSETS.90
12.1.3 OUTSOURCED
FUNCTIONS.90
12.1.3.1 ADMINISTRATION
.91
12.1.3.2 CUSTOMER SERVICE
.91
12.1.3.3
FINANCE.91
12.1.3.4 HUMAN RESOURCES
.92
12.1.3.5 INFORMATION TECHNOLOGY AND INFORMATION SYSTEMS.92
12.1.3.6 REAL ESTATE
.92
12.1.3.7
LOGISTICS.92
13. SERVICE LEVEL AGREEMENTS
.93
13.1 TYPE OF SERVICE LEVEL AGREEMENTS
.93
13.2 PERFORMANCE STANDARDS
.94
13.3 PROCESS AND QUALITY
STANDARDS.95
13.4 RULES FOR EFFECTIVE SLAS
.96
13.5 SELECTING APPROPRIATE METRICS
.97
13.6 MEASUREMENT AND MANAGEMENT
.98
XVI TABLE OF CONTENTS
13.6.1 COLLECTING PROCESS
INFORMATION. 99
13.6.2
REPORTING.
100
13.7 BENCHMARKING
.
100
13.8 REMEDIES AS PART OF THE
SLA. 101
14. CONTRACT ENFORCEMENT
.
105
14.1 TYPICAL REMEDIES FOR FAILURES TO PERFORM OBLIGATIONS
. 105
14.1.1 BASIS FOR ASSESSMENT OF
DAMAGES. 106
14.1.2 DUTY TO
MITIGATE.
107
14.1.3 LIQUIDATED DAMAGES
AND PENALTY CLAUSES. 107
14.2 DAMAGES AVAILABLE IN INDIA
. 107
14.2.1 GENERAL DAMAGES
.
108
14.2.2 SPECIAL DAMAGES
.
108
14.2.3 DISTINCTION BETWEEN GENERAL AND SPECIAL DAMAGES IN CONTRACT.
108
14.2.4 EXEMPLARY DAMAGES
. 108
15. CONTRACT TERMINATION PROCEDURES
. 111
15.1 THE OUTSOURCING LIFECYCLE
.
111
15.2 TRIGGERS FOR TERMINATION
.
111
15.3 EFFECTS OF TERMINATION OR EXPIRATION / REVERSION CLAUSES
. 112
15.3.1 TRANSITION-OUT SERVICES
. 113
15.4 DISPUTE RESOLUTION
MECHANISMS.
114
15.5 ESCALATION
PROCEDURES.
114
16. UNENFORCEABLE CONTRACT TERMS UNDER INDIAN LEGAL
SYSTEM. 117
16.1 SOVEREIGNTY
.
117
16.2 INDIAN STATUTES CANNOT BE OVERWRITTEN BY ANY OTHER LAW
. 117
16.3 NON-PREDATION
CLAUSES.
118
17. THE EU DATA PROTECTION DIRECTIVE 97/66/EC AND RELATED
ISSUES. 121
17.1 THE REQUIREMENT FOR DATA
PROTECTION. 121
17.2 NON DISCLOSURE AGREEMENTS / CONFIDENTIALITY
. 121
17.3 PERSONAL DATA PROTECTION * THE EIGHTH PRINCIPLE
. 122
17.3.1 CONCEPT OF LEGAL ADEQUACY
. 126
17.3.2 BINDING CORPORATE RULES
(BCR). 128
17.3.3 RESIDUAL INFORMATION
. 129
17.4 DATA TRANSFER IN THE INTERESTS OF THE DATA
SUBJECT. 130
17.5 THE SEVENTH
PRINCIPLE
.
131
17.6 THE SITUATION IN INDIA WITH
RESPECT TO DATA PROTECTION . 133
17.6.1 CURRENT LEGISLATION GOVERNING DATA PRIVACY IN INDIA
. 134
18. INTELLECTUAL PROPERTY RIGHTS (IPR)
. 137
18.1 INTELLECTUAL PROPERTY RIGHTS IS AN INTEGRAL PART OF THE OUTSOURCING
AGREEMENT
.
137
18.2 COPYRIGHT
.
141
TABLE OF CONTENTS XVII
18.3 THE INDIAN COPYRIGHT
ACT.141
18.4 TRADE MARKS
.143
18.4.1 COMPARATIVE ANALYSIS OF PATENT, COPYRIGHT AND
TRADEMARK.144
18.4.2 DOMAIN
NAMES.145
18.4.3
E-COMMERCE.145
19. TRANSFERRING EMPLOYEES AS PART OF THE OUTSOURCING AGREEMENT
.147
19.1 CONCEPT OF ACQUIRED RIGHTS
.147
19.2 WHEN DOES THE ACQUIRED RIGHTS DIRECTIVE AND TUPE APPLY TO
OUTSOURCING?
.148
19.3 ASSET BASED ACTIVITIES
.149
19.4 EMPLOYMENT TRANSFERS
.149
19.5 WHAT OBLIGATIONS AND RIGHTS PASS TO THE
TRANSFEROR?.150
19.6 NEGOTIATING THE CONTRACT IN RESPECT OF TRANSFER OF EMPLOYEES
.150
20. LEGAL AND REGULATORY RISKS
.153
20.1 CATEGORISING LEGAL AND REGULATORY RISKS
.153
20.2 PLANNING FOR
CHANGE.153
20.3 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
(MIFID).154
21. SPECIFIC INDIAN LEGAL ISSUES OF IMPORTANCE
.157
21.1 TAXATION ISSUES
.157
21.2 EMPLOYMENT
LAWS.159
21.2.1 PROTECTION FOR
WORKMEN.160
21.2.2 CONFIDENTIALITY PROVISIONS
IN EMPLOYMENT
CONTRACTS .161
21.2.3 WOMEN'S EMPLOYMENT
RIGHTS.162
22. SUMMARY
.163
AFTERWORD - THE FUTURE OF OUTSOURCING TO INDIA
.167
ANNEX.169
1. SAMPLE CONTRACT TEMPLATE - CHECKLIST
.171
2. SAMPLE CONTRACT TEMPLATE - SECTION 1: FRAMEWORK CONTRACT
FOR OUTSOURCING
.173
2.1
BACKGROUND.173
2.2 DEFINITIONS
.173
2.3 CONTRACT MANAGEMENT
.173
2.3.1 CONTRACT COMMENCEMENT AND
DURATION.174
2.3.2 CONTRACT RENEWAL
.175
2.3.3 CONTRACT MODIFICATION
(CHANGE ORDER PROCESS).175
2.3.4 CONTRACT VALIDITY (MERGER, TAKE-OVER, BANKRUPTCY)
.176
XVIII TABLE OF CONTENTS
2.3.5 CONTRACT TERMINATION
.
176
2.3.6 IMPORTANT FACTORS TO INCLUDE WITHIN THE
CONTRACT. 177
2.3.7 ACCEPTANCE
PROCEDURES.
178
2.4 LAW AND PLACE OF
JURISDICTION.
178
2.5 TRANSITION-IN
.
178
2.5.1 THE TRANSITION PLAN
.
179
2.6 EMPLOYEES
.
179
2.6.1 TRANSFERRING
EMPLOYEES.
179
2.6.2 TRANSFERRED EMPLOYEES
. 180
2.6.3 SECONDED EMPLOYEES
.
180
2.6.4 INDEPENDENT CONTRACTOR AGREEMENT
. 181
2.6.5 TERMINATED EMPLOYEES
. 181
2.7 CONFLICT RESOLUTION
.
181
2.7.1 ESCALATION PROCEDURE
.
182
2.8 RIGHTS AND
OBLIGATIONS
.
182
2.8.1 GENERAL AND SPECIFIC OBLIGATIONS AND WARRANTIES
. 182
2.8.2 REMEDIES FOR FAILURES TO PERFORM
OBLIGATIONS OR MEET STANDARDS. 183
2.9 CONFIDENTIALITY
.
184
2.10 DATA AND
PROTECTION.
184
2.11 AUDITING AND SECURITY REQUIREMENTS
. 186
2.11.1 AUDITING
.
186
2.11.2 SECURITY
.
186
2.11.3
REGULATORY.
186
2.11.4 COST OF
REVIEW.
187
2.11.5 CONSEQUENCES OF REVIEW
. 187
2.11.6 CONTINGENCY PLANNING FOR DISASTER
. 187
2.11.7 DISASTER RECOVERY
TESTING. 188
2.11.8 PROPRIETARY RIGHTS
.
189
2.12 PRICING / PAYMENT PROCEDURE
. 189
2.12.1 CHARGING
PRINCIPLES.
190
2.13 INDEMNITIES
.
191
2.14 DAMAGE
LIMITATIONS.
192
2.15 THIRD PARTY ACCESS
.
193
2.16 SUBCONTRACTING
.
193
2.16.1 RIGHTS
TO
ASSIGN.
193
2.16.2 APPROVAL OF SUB-CONTRACTORS
. 193
2.17
INSURANCE.
194
2.18
TAXES.
195
2.19 FORCE
MAJEURE.
195
2.19.1 FACTORS TO CONSTITUTE FORCE
MAJEURE. 196
2.19.2 EFFECT OF SUSPENSION OF SERVICE
. 196
TABLE OF CONTENTS XIX
3. SAMPLE CONTRACT TEMPLATE - SECTION 2: DESCRIPTION OF SERVICES TO BE
OUTSOURCED
.197
3.1 DEFINITIONS
.197
3.2 DESCRIPTION OF THE SERVICE
.197
3.3 SERVICE LEVEL
AGREEMENT
.198
4. SAMPLE CONTRACT TEMPLATE *
SCHEDULES.199
REFERENCES AND
RESOURCES.201 |
| adam_txt |
TABLE OF CONTENTS
1. BACKGROUND AND SNAPSHOT OF KEY
ISSUES.1
1.1
CONTEXT.1
1.2
BACKGROUND.1
1.2.1 ORGANISATIONS OUTSOURCE FOR A NUMBER OF REASONS
.3
1.2.2 OUTSOURCING TRENDS
.5
1.2.3 INDIA AS AN OUTSOURCING DESTINATION
.7
1.2.4 DESTINATION INDIA
.10
1.2.5 AN OVERVIEW OF OUTSOURCING
AGREEMENTS.11
2. OUTSOURCING
FUNDAMENTALS.15
2.1 PURPORTED BENEFITS
.15
2.2 COSTS AND RISKS OF OUTSOURCING
.16
2.3 OUTSOURCING MODELS
.17
2.4 TYPICAL OUTSOURCING ARRANGEMENTS
.18
2.5 SEPARATION OF ASSETS AND OPERATIONS
.19
2.5.1 TRANSFER OF
ASSETS.20
2.5.2 TRANSFER OF
STAFF.21
2.5.3 SERVICE AGREEMENT
.22
3. ATTITUDES TO OUTSOURCING WORLDWIDE
.23
4. SELECTING AN OUTSOURCING SERVICE
PROVIDER.25
4.1 MINIMISING RISKS THROUGH THE CHOICE OF AN APPROPRIATE SERVICE
PROVIDER.25
4.2 SERVICE PROVIDER CHALLENGES FROM A CUSTOMER PERSPECTIVE
.28
4.3 THE RFP PROCESS
.29
5. THE INDIAN JUDICIAL
SYSTEM.33
5.1 PRIMARY SOURCE OF LAW
.33
5.2 SECONDARY SOURCE OF LAW
.34
5.3 TRIBUNALS
.35
5.3.1
CUSTOMS.35
5.3.2 INTERPRETATION
.35
6. CRITICAL CONTRACT CONSIDERATIONS * JURISDICTION ISSUES
.37
6.1 TWO SYSTEMS OF LAW
.37
6.2 EUROPEAN LEGAL LANDSCAPE (COMMON LAW V'S CIVIL LAW)
.37
XIV TABLE OF CONTENTS
6.2.1 COMMON LAW COUNTRIES
. 38
6.2.2 CIVIL LAW COUNTRIES
.
38
6.3 INDIAN CONTRACT LAW
.
39
6.4 JURISDICTION TO
PRESCRIBE.
42
6.5 JURISDICTION TO ADJUDICATE
.
42
6.6 JURISDICTION
TO
ENFORCE.
43
6.6.1 NATURE AND SCOPE OF SECTION 13 OF THE CODE OF CIVIL
PROCEDURES,
1908.
44
6.7 ARBITRATION
.
46
6.7.1 WHAT IS AN ARBITRATION
AGREEMENT?. 47
6.7.2 ENFORCEMENT OF FOREIGN ARBITRAL
AWARDS. 49
6.8 PUBLIC POLICY AND REFUSAL TO ENFORCE FOREIGN JUDGMENTS / AWARDS
. 50
6.8.1 HOW COURTS APPLY THE PUBLIC POLICY LIMITATION IN INTERNATIONAL
ARBITRATION.
50
6.8.2 APPLICATION OF INDIAN LAW IN ENGLISH
COURTS. 51
7. ALLOCATION OF RISK INTO THE CONTRACT
. 55
7.1 TYPES OF RISKS AND TERMS WITHIN A CONTRACT
. 55
7.2 TERMS OF A CONTRACT
.
58
7.2.1 DEFINING
TERMS.
59
7.2.2 INTERMEDIATE
TERMS.
59
7.2.3 IMPLIED TERMS
.
60
7.2.3.1 TERMS IMPLIED BY
CUSTOM. 60
7.2.3.2 TERMS IMPLIED BY THE COURT
. 60
7.2.3.3 TERMS IMPLIED BY
STATUTE. 60
7.2.4 TYPICAL SERVICE PROVIDER
REQUESTS. 61
7.2.5 TYPICAL CUSTOMER
REQUESTS.
61
7.3 DISCLAIMERS
.
62
7.4 SUBCONTRACTING PROVISIONS
.
63
7.5 PRIVITY OF CONTRACT
.
63
7.6 INSURANCE REQUIREMENTS
.
64
7.7 FORCE MAJEURE PROVISIONS
.
64
7.8 DISASTER
RECOVERY.
66
7.8.1 DISASTER RECOVERY TESTING
. 67
7.8.1.1 PROVISION OF DISASTER RECOVERY SERVICES
. 67
8. PROJECT
MANAGEMENT.
69
8.1 ELEMENTS OF GOOD PROJECT
MANAGEMENT. 69
8.1.1 TRANSITION
MANAGEMENT.
69
8.1.2 GOVERNANCE
.
70
8.1.3 PERFORMANCE AND QUALITY MANAGEMENT
. 70
9. CONTRACT DISCHARGE AND METHODS TO REDUCE
LIABILITY. 73
9.1 CONTRACT PERFORMANCE
.
73
9.2 REPRESENTATIONS AND WARRANTIES
. 75
9.2.1 CONSEQUENTIAL
DAMAGES.
75
TABLE OF CONTENTS XV
9.2.2 LIMITS ON RECOVERY OF ACTUAL
DAMAGES.76
9.3 INDEMNITIES
.76
9.3.1 MUTUAL
INDEMNITIES.76
9.3.2 SERVICE PROVIDER
INDEMNITIES.77
9.3.3 CUSTOMER
INDEMNITIES.77
9.4 LIMITING LIABILITY
.78
9.5 EUROPEAN UNFAIR CONTRACT
TERMS.78
9.5.1 THE UK UNFAIR CONTRACT TERMS ACT (UCTA) 1977
.78
9.5.2 MAIN PROVISIONS OF UCTA 1977 RELEVANT TO OUTSOURCING
CONTRACTS.79
9.5.2.1 EXEMPTION OF LIABILITY FOR
NEGLIGENCE.79
9.5.2.2 EXEMPTION OF LIABILITY FOR BREACH OF CONTRACT
.79
9.5.2.3 EXEMPTION OF IMPLIED TERMS IN CONTRACTS OF SALE
.79
9.5.3 THE REQUIREMENT OF REASONABLENESS
.80
10. PRICING
.81
10.1 TYPES OF PRICING
SCHEMA.81
10.1.1 INCENTIVE
PRICING.82
10.1.2 PAYMENTS
.83
10.1.3 CONTRACTING FOR CHANGE
.83
11. TRANSITION-IN AND CHANGE
CONTROL.85
11.1 TRANSITION-IN
.85
11.2 CHANGE CONTROL
.86
11.3 MERGERS
.86
12. SCOPE OF SERVICES TO BE OUTSOURCED
.89
12.1 SCOPE OF THE SERVICES
CONTRACTED.89
12.1.1 GENERAL SCOPE
CLAUSES.90
12.1.2 UNDISCLOSED
ASSETS.90
12.1.3 OUTSOURCED
FUNCTIONS.90
12.1.3.1 ADMINISTRATION
.91
12.1.3.2 CUSTOMER SERVICE
.91
12.1.3.3
FINANCE.91
12.1.3.4 HUMAN RESOURCES
.92
12.1.3.5 INFORMATION TECHNOLOGY AND INFORMATION SYSTEMS.92
12.1.3.6 REAL ESTATE
.92
12.1.3.7
LOGISTICS.92
13. SERVICE LEVEL AGREEMENTS
.93
13.1 TYPE OF SERVICE LEVEL AGREEMENTS
.93
13.2 PERFORMANCE STANDARDS
.94
13.3 PROCESS AND QUALITY
STANDARDS.95
13.4 RULES FOR EFFECTIVE SLAS
.96
13.5 SELECTING APPROPRIATE METRICS
.97
13.6 MEASUREMENT AND MANAGEMENT
.98
XVI TABLE OF CONTENTS
13.6.1 COLLECTING PROCESS
INFORMATION. 99
13.6.2
REPORTING.
100
13.7 BENCHMARKING
.
100
13.8 REMEDIES AS PART OF THE
SLA. 101
14. CONTRACT ENFORCEMENT
.
105
14.1 TYPICAL REMEDIES FOR FAILURES TO PERFORM OBLIGATIONS
. 105
14.1.1 BASIS FOR ASSESSMENT OF
DAMAGES. 106
14.1.2 DUTY TO
MITIGATE.
107
14.1.3 LIQUIDATED DAMAGES
AND PENALTY CLAUSES. 107
14.2 DAMAGES AVAILABLE IN INDIA
. 107
14.2.1 GENERAL DAMAGES
.
108
14.2.2 SPECIAL DAMAGES
.
108
14.2.3 DISTINCTION BETWEEN GENERAL AND SPECIAL DAMAGES IN CONTRACT.
108
14.2.4 EXEMPLARY DAMAGES
. 108
15. CONTRACT TERMINATION PROCEDURES
. 111
15.1 THE OUTSOURCING LIFECYCLE
.
111
15.2 TRIGGERS FOR TERMINATION
.
111
15.3 EFFECTS OF TERMINATION OR EXPIRATION / REVERSION CLAUSES
. 112
15.3.1 TRANSITION-OUT SERVICES
. 113
15.4 DISPUTE RESOLUTION
MECHANISMS.
114
15.5 ESCALATION
PROCEDURES.
114
16. UNENFORCEABLE CONTRACT TERMS UNDER INDIAN LEGAL
SYSTEM. 117
16.1 SOVEREIGNTY
.
117
16.2 INDIAN STATUTES CANNOT BE OVERWRITTEN BY ANY OTHER LAW
. 117
16.3 NON-PREDATION
CLAUSES.
118
17. THE EU DATA PROTECTION DIRECTIVE 97/66/EC AND RELATED
ISSUES. 121
17.1 THE REQUIREMENT FOR DATA
PROTECTION. 121
17.2 NON DISCLOSURE AGREEMENTS / CONFIDENTIALITY
. 121
17.3 PERSONAL DATA PROTECTION * THE EIGHTH PRINCIPLE
. 122
17.3.1 CONCEPT OF LEGAL ADEQUACY
. 126
17.3.2 BINDING CORPORATE RULES
(BCR). 128
17.3.3 RESIDUAL INFORMATION
. 129
17.4 DATA TRANSFER IN THE INTERESTS OF THE DATA
SUBJECT. 130
17.5 THE SEVENTH
PRINCIPLE
.
131
17.6 THE SITUATION IN INDIA WITH
RESPECT TO DATA PROTECTION . 133
17.6.1 CURRENT LEGISLATION GOVERNING DATA PRIVACY IN INDIA
. 134
18. INTELLECTUAL PROPERTY RIGHTS (IPR)
. 137
18.1 INTELLECTUAL PROPERTY RIGHTS IS AN INTEGRAL PART OF THE OUTSOURCING
AGREEMENT
.
137
18.2 COPYRIGHT
.
141
TABLE OF CONTENTS XVII
18.3 THE INDIAN COPYRIGHT
ACT.141
18.4 TRADE MARKS
.143
18.4.1 COMPARATIVE ANALYSIS OF PATENT, COPYRIGHT AND
TRADEMARK.144
18.4.2 DOMAIN
NAMES.145
18.4.3
E-COMMERCE.145
19. TRANSFERRING EMPLOYEES AS PART OF THE OUTSOURCING AGREEMENT
.147
19.1 CONCEPT OF ACQUIRED RIGHTS
.147
19.2 WHEN DOES THE ACQUIRED RIGHTS DIRECTIVE AND TUPE APPLY TO
OUTSOURCING?
.148
19.3 ASSET BASED ACTIVITIES
.149
19.4 EMPLOYMENT TRANSFERS
.149
19.5 WHAT OBLIGATIONS AND RIGHTS PASS TO THE
TRANSFEROR?.150
19.6 NEGOTIATING THE CONTRACT IN RESPECT OF TRANSFER OF EMPLOYEES
.150
20. LEGAL AND REGULATORY RISKS
.153
20.1 CATEGORISING LEGAL AND REGULATORY RISKS
.153
20.2 PLANNING FOR
CHANGE.153
20.3 MARKETS IN FINANCIAL INSTRUMENTS DIRECTIVE
(MIFID).154
21. SPECIFIC INDIAN LEGAL ISSUES OF IMPORTANCE
.157
21.1 TAXATION ISSUES
.157
21.2 EMPLOYMENT
LAWS.159
21.2.1 PROTECTION FOR
WORKMEN.160
21.2.2 CONFIDENTIALITY PROVISIONS
IN EMPLOYMENT
CONTRACTS .161
21.2.3 WOMEN'S EMPLOYMENT
RIGHTS.162
22. SUMMARY
.163
AFTERWORD - THE FUTURE OF OUTSOURCING TO INDIA
.167
ANNEX.169
1. SAMPLE CONTRACT TEMPLATE - CHECKLIST
.171
2. SAMPLE CONTRACT TEMPLATE - SECTION 1: FRAMEWORK CONTRACT
FOR OUTSOURCING
.173
2.1
BACKGROUND.173
2.2 DEFINITIONS
.173
2.3 CONTRACT MANAGEMENT
.173
2.3.1 CONTRACT COMMENCEMENT AND
DURATION.174
2.3.2 CONTRACT RENEWAL
.175
2.3.3 CONTRACT MODIFICATION
(CHANGE ORDER PROCESS).175
2.3.4 CONTRACT VALIDITY (MERGER, TAKE-OVER, BANKRUPTCY)
.176
XVIII TABLE OF CONTENTS
2.3.5 CONTRACT TERMINATION
.
176
2.3.6 IMPORTANT FACTORS TO INCLUDE WITHIN THE
CONTRACT. 177
2.3.7 ACCEPTANCE
PROCEDURES.
178
2.4 LAW AND PLACE OF
JURISDICTION.
178
2.5 TRANSITION-IN
.
178
2.5.1 THE TRANSITION PLAN
.
179
2.6 EMPLOYEES
.
179
2.6.1 TRANSFERRING
EMPLOYEES.
179
2.6.2 TRANSFERRED EMPLOYEES
. 180
2.6.3 SECONDED EMPLOYEES
.
180
2.6.4 INDEPENDENT CONTRACTOR AGREEMENT
. 181
2.6.5 TERMINATED EMPLOYEES
. 181
2.7 CONFLICT RESOLUTION
.
181
2.7.1 ESCALATION PROCEDURE
.
182
2.8 RIGHTS AND
OBLIGATIONS
.
182
2.8.1 GENERAL AND SPECIFIC OBLIGATIONS AND WARRANTIES
. 182
2.8.2 REMEDIES FOR FAILURES TO PERFORM
OBLIGATIONS OR MEET STANDARDS. 183
2.9 CONFIDENTIALITY
.
184
2.10 DATA AND
PROTECTION.
184
2.11 AUDITING AND SECURITY REQUIREMENTS
. 186
2.11.1 AUDITING
.
186
2.11.2 SECURITY
.
186
2.11.3
REGULATORY.
186
2.11.4 COST OF
REVIEW.
187
2.11.5 CONSEQUENCES OF REVIEW
. 187
2.11.6 CONTINGENCY PLANNING FOR DISASTER
. 187
2.11.7 DISASTER RECOVERY
TESTING. 188
2.11.8 PROPRIETARY RIGHTS
.
189
2.12 PRICING / PAYMENT PROCEDURE
. 189
2.12.1 CHARGING
PRINCIPLES.
190
2.13 INDEMNITIES
.
191
2.14 DAMAGE
LIMITATIONS.
192
2.15 THIRD PARTY ACCESS
.
193
2.16 SUBCONTRACTING
.
193
2.16.1 RIGHTS
TO
ASSIGN.
193
2.16.2 APPROVAL OF SUB-CONTRACTORS
. 193
2.17
INSURANCE.
194
2.18
TAXES.
195
2.19 FORCE
MAJEURE.
195
2.19.1 FACTORS TO CONSTITUTE FORCE
MAJEURE. 196
2.19.2 EFFECT OF SUSPENSION OF SERVICE
. 196
TABLE OF CONTENTS XIX
3. SAMPLE CONTRACT TEMPLATE - SECTION 2: DESCRIPTION OF SERVICES TO BE
OUTSOURCED
.197
3.1 DEFINITIONS
.197
3.2 DESCRIPTION OF THE SERVICE
.197
3.3 SERVICE LEVEL
AGREEMENT
.198
4. SAMPLE CONTRACT TEMPLATE *
SCHEDULES.199
REFERENCES AND
RESOURCES.201 |
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| spellingShingle | Vagadia, Bharat Outsourcing to India a Legal Handbook Recht Commercial law India Offshore outsourcing Law and legislation India Wirtschaftsrecht (DE-588)4066510-0 gnd Offshoring (DE-588)7520052-1 gnd |
| subject_GND | (DE-588)4066510-0 (DE-588)7520052-1 (DE-588)4026722-2 |
| title | Outsourcing to India a Legal Handbook |
| title_auth | Outsourcing to India a Legal Handbook |
| title_exact_search | Outsourcing to India a Legal Handbook |
| title_exact_search_txtP | Outsourcing to India a Legal Handbook |
| title_full | Outsourcing to India a Legal Handbook Bharat Vagadia |
| title_fullStr | Outsourcing to India a Legal Handbook Bharat Vagadia |
| title_full_unstemmed | Outsourcing to India a Legal Handbook Bharat Vagadia |
| title_short | Outsourcing to India |
| title_sort | outsourcing to india a legal handbook |
| title_sub | a Legal Handbook |
| topic | Recht Commercial law India Offshore outsourcing Law and legislation India Wirtschaftsrecht (DE-588)4066510-0 gnd Offshoring (DE-588)7520052-1 gnd |
| topic_facet | Recht Commercial law India Offshore outsourcing Law and legislation India Wirtschaftsrecht Offshoring Indien |
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