How to cheat at IT Project Management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Rockland MA
Syngress Publ.
2005
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 565 S. graph. Darst. |
Internformat
MARC
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| 100 | 1 | |a Snedaker, Susan |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a How to cheat at IT Project Management |c Susan Snedakter. Nels Hoenig |
| 246 | 1 | 3 | |a IT Project Management |
| 264 | 1 | |a Rockland MA |b Syngress Publ. |c 2005 | |
| 300 | |a 565 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Project management | |
| 700 | 1 | |a Hoenig, Nels |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015596603&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-015596603 | ||
Datensatz im Suchindex
| _version_ | 1804136444868952064 |
|---|---|
| adam_text | Contents
Foreword xxv
Chapter 1 What s Project Management Got To
Do With IT? 1
Introduction 2
Business Process Improvement Systems 2
The Project Management Institute 2
CMM and CMMI 3
Six Sigma 4
ISO 9(XX) 5
Overview of Project Management 5
Project Success and Failure Rates 6
Project Success Factors S
Success Factor 1: Executive Support 9
Success Factor 2: User Involvement 10
Success Factor 3: Experienced Project Manager 12
Success Factor 4: Clearly Defined Project Objectives ... .13
Success Factor 5: Clearly Defined (and Smaller) Scope . .14
Success Factor 6: Shorter Schedules, Multiple Milestones 15
Success Factor 7: Clearly Defined Project Management
Process 16
Success Factor 8: Standard Infrastructure 18
Four Project Constraints 20
Projects, Programs, and Portfolios 22
Summary 24
Solutions Fast Track 25
Frequently Asked Questions 27
»
Chapter 2 What s Corporate Strategy Got To
Do With IT? 31
Introduction 32
Overview of Corporate Strategy in Today s Environment . . .32
Aligning IT with Corporate Strategy: Taking It One Step
Further . .34
Strategy Versus Tactical . .35
Competitive Advantage • . .36
Execution and Efficiency . .37
Leveraging Technology to Lower Costs . .37
Innovation . .38
Understanding Your Company s Strategies . .40
Corporate Strategies and IT 42
Business Strategies and IT 44
Methods To Assist In Developing IT Strategies 45
Core Competencies 45
SWOT Analysis 46
Trend Analysis 47
Developing Your IT Strategy 49
Moving From Strategy To Operations 53
Develop a Corporate IT Strategy 54
Translate Corporate and IT Strategy into
Tangible Terms • .54
Implement Operations that Support IT Strategy ... .55
Align Resources with Prioritized Operations Efforts 56
Define Performance Indicators that Support
IT Strategies • .57
Manage Change • .58
Assessing Your Current IT Environment • .58
Evaluating Your IT Projects .59
Categorizing Your IT Projects .59
Strategic or Operational .60
Long or Short Term .61
Hardware or Software .61
Develop or Deploy .61
Project or Process .62
Developing Your IT Operational Roadmap .63
Summary . .65
Contents xii
Solutions Fast Track 66
Frequently Asked Questions 68
Chapter 3 Navigating Corporate Politics 71
Introduction 72
Corporate Politics: A Primer 72
Understanding Sources of Power 74
Positional Power 74
Information Power 76
Resource Power 76
Expertise Power 77
Performance Power 77
Personal Traits Power 78
Understanding Methods of Influence 80
Threats 80
Exchange or Barter 81
Appeals to Values, Emotions, or Reason 83
The Power Paradox 85
Working Effectively in a Political Environment 86
Accept That Politics Exist 87
Develop Positive Relationships 87
Develop Your Exchange 88
Listen Carefully 89
Communicate More, Not Less 89
Know What Not To Say 90
Share The Power 91
Know Your Personal Values 91
Plan On Politics Impacting Your Job 91
Be Aware of Political Change 91
Breaking Up Political Logjams 93
High Level Sponsorship 93
Making The Business Case 94
Calculated and Demonstrated ROI (Reduced TCO) . . .95
Effective Countermeasures 96
The Politics of Service 96
Partnering with Business Unit Counterparts 96
The Project Team 97
Customer/User Involvement 98
snts
Communications Plan 98
Summary 100
Solutions Fast Track 100
Frequently Asked Questions 104
Chapter 4 Managing the IT Project Team 107
Introduction 108
Today s Management Environment 108
What People Really Want 109
Causes of Job Dissatisfaction 110
Company and Administrative Policies 110
Salary Ill
Supervision 112
Working Conditions 113
Interpersonal Relationships 114
Foundations for Job Satisfaction 115
The Work Itself 116
Achievement 116
Recognition 117
Responsibility 119
Advancement 120
Work Styles and the Project Team 121
Managing Different Work Styles 126
Managing A Doer 126
Managing An Interactive 128
Managing A Team Player 129
Managing An Analyst 131
Culture Matters 135
Managing People From Different Cultures 135
Culture and Language Differences 135
Values Differences 139
Feedback In A Diverse Environment 141
Managing Across the Generations 145
Men, Women, and Technology 148
Developing High Performance Teams 149
Ensure the Team Composition Matches the Task 150
Clearly Define the Project and Team Purpose 150
Clearly Define Team Member Roles, Leveraging
Contents x
Unique Skills and Talents 150
Clearly Define Team Member Responsibilities
to the Team 151
Create Clear Guidelines for Deliverables 151
Work as a Team to Define a Team Culture and Identity 151
Work as a Team to Develop Problem Solving and
Conflict Resolution Guidelines 151
Create an Environment that Fosters Respect
and Courtesy 152
Recognize Individual and Group Achievement 152
Manage Team Time Efficiently 152
Establish Communication Guidelines 153
Implement Technology to Enhance Real Time
Communication and Collaboration 153
Summary 155
Solutions Fast Track 155
Frequently Asked Questions 158
Chapter 5 Defining IT Projects 163
Introduction 164
Project Management Process Overview 164
Project Origins 168
Validating the Project Proposal 170
Form a Small Preliminary Project Team 171
Review the Existing Project Proposal 172
Validate the Project Information 172
Defining the Project 173
Defining the Problem 176
Defining the Needs Driven Project 176
Defining the Solution Oriented Project 177
Defining the Problem Statement 178
Defining the Project Mission Statement 180
Identify Potential Solutions 182
The Do Nothing Option 183
Project Versus Process 183
Selecting the Optimal Solution 185
Developing Ranking Criteria 185
Ranking Your List 186
;nts
Selecting Your Solution 187
Developing the Project Proposal 188
Creating Estimates 190
Elements of a Formal Estimate 190
Developing an Estimate 191
Identifying the Project Sponsor 196
Gaining Validated Project Proposal Approval 197
Summary 201
Solutions Fast Track 203
Frequently Asked Questions 207
Chapter 6 Organizing IT Projects 211
Introduction 212
Identifying Project Objectives 218
Project Objective Statement 218
Project Objectives or Major Deliverables 218
Define What IS and IS NOT Included 219
Identifying Stakeholders 221
Identifying Your IT Project s Stakeholders 221
Who Needs to Know About this Project? 222
Who Will Use this Project? 222
Who is Impacted by the Results of this Project? . . .222
Who is Impacted by the Operations of this Project
(the Actual Project Itself)? 223
Who is Paying for this Project? 223
Who is Approving this Project? 224
Who is Delivering or Implementing this Project? . . .224
Who Needs to be Trained? 224
Who Else Should We Talk to About this Project
(What Else Do We Need to Know)? 224
Prioritizing or Categorizing Stakeholders 225
Influential 225
Involved 226
Informed 226
Managing Stakeholder Expectations 227
Identifying Project Requirements 229
Managing Requirements 236
Contents xvi
Timing Issues 236
Change Management Issues 237
Categories of Requirements 238
Refining Project Parameters 241
Success Criteria 241
Defining Success Criteria 242
Acceptance Criteria 246
Scope, Cost, Time, and Quality 247
Flexibility Grid or List 247
Precision or Rigor 249
Constraints and Limitations 251
Risks 251
Milestones 252
Statement of Work or Project Charter 252
Defining Project Infrastructure 255
Defining Project Processes 257
Acceptance Criteria 258
Risk Management Plan 259
Change Management Plan 259
Communication Plan 259
Quality Management Plan 260
Status Reporting 260
What To Report 261
How To Report 262
When To Report 262
Defect/Error/Issue Tracking 263
What Constitutes An Issue? 264
How Should the Issue be Reported? 265
How Should the Issue be Tracked? 265
How Should the Issue be Resolved? 266
Escalation Procedures 266
Issue Escalation 266
Team Problem Escalation 267
Project Problem Escalation 267
Documentation Procedures 268
Approval Procedures 268
Deployment Plan 269
Operations Plan 270
Training Plan 270
Summary 273
Solutions Fast Track 274
Frequently Asked Questions 277
Chapter 7 Quality From the Ground Up 283
Introduction 284
Quality Overview 287
Quality Versus Grade 287
Quality Management Components 287
User Satisfaction 288
Prevention Versus Correction 288
Continuous Improvement 289
Management Commitment 289
The Cost of Quality 292
Planning Quality 294
User Requirements 294
Functional Requirements 294
Technical Requirements 295
Acceptance Criteria 295
Quality Metrics 295
Quality Checklist 296
Monitoring Quality 296
Quality Management Plan 297
Quality Metrics 297
Project Processes and Procedures 297
Status Reporting 297
Issue Tracking 298
Change Management 298
Testing Quality 299
Prevention and Inspection 299
Defined Quality Testing Procedures 300
Sampling 300
Analysis 300
Issue Resolution 300
Contents xi
Summary 302
Solutions Fast Track 303
Frequently Asked Questions 305
Chapter 8 Forming the IT Project Team 309
Introduction 310
Identifying Project Team Requirements 312
Roles and Responsibilities 313
Competencies 313
StafFAvailability 314
Identifying Project Interfaces 314
Identifying Staffing Requirements and Constraints 315
Defining Roles and Responsibilities 317
Acquiring Needed Staff 318
Forming the Team 321
Team Roster 321
Training 321
Processes and Procedures 322
Compliance 322
Team Meeting (Kick Off Meeting) 322
Team Technology 324
Managing Performance 324
Recognition and Rewards 325
Summary 328
Solutions Fast Track 329
Frequently Asked Questions 331
Chapter 9 Planning IT Projects 335
Introduction 336
Creating the Work Breakdown Structure 341
Quality and WBS 341
Breaking Down Your Project 342
Major Deliverables to Major Tasks 343
Major Tasks to Tasks 345
Scope Check 346
Task Owners 347
Completion Criteria 348
tnts
Entry/Exit Criteria 350
Project Management Software 350
Task Details 352
Functional and Technical Requirements 353
Creating A Network Diagram 354
Milestones 359
Creating the Diagram 359
Critical Path 361
Slack and Float 362
Creating the Project Schedule 364
Skills and Scheduling 355
Schedules: Padding Versus Reserves 367
Padding 367
Reserves 3^3
Creating the Project Budget 371
Estimating Cash Flow 372
Implementing Cost Control 373
Identifying Project Risks 375
Identify IT Project Risks 375
Quantify IT Project Risk 376
Mitigate IT Project Risk 377
Alternate Plans 378
Tri8gers 380
Risk Mitigation Plan 381
Planning Project Communications 382
Project Communications Moving Forward 384
Communication Checkpoints 384
Finalizing the Project Plan . . . . . . . . .387
Summary 390
Solutions Fast Track 392
Frequently Asked Questions . . . . . . . . .396
Chapter 10 Managing IT Projects 401
Introduction 402
Initiating Project Work 407
Start of Work Announcement 407
Implementation of Project Plan 408
Contents xx
Monitoring Project Progress 408
Reporting Project Progress 409
Team Meetings 409
Status and Progress Reports 410
Issues Logs 411
Risks and Contingency Plans 414
Determining Project Progress 415
Project Progress and Knowledge Work 416
Percent Complete 417
Variance 419
Managing Variance 423
Managing Related Plans 423
Managing Project Change 424
Change Due to Variance 425
Changes to Schedule 426
Changes to Budget 428
Changes to Scope 430
Managing Change Requests 432
Taking Corrective Action 434
Managing Project Risk 435
Managing the Project Team 437
Effective IT Project Management 437
Dealing with Project Team Issues 440
Deliverables 440
Quality 442
Communication 443
Dealing with Project Team Meeting Issues 444
How to Deal with Interpersonal Issues 447
Finishing Project Work 448
Summary 449
Solutions Fast Track 450
Frequently Asked Questions 453
Chapter 11 Tracking IT Projects 457
Introduction 458
Technical Tracking Tools 461
Earned Value Analysis 452
Components of EVA 453
Applying Earned Value Analysis 464
Schedule Performance Index 457
Using Schedule Reserves 468
Cost Performance Index 468
Using Budget Reserves 459
Estimate At Completion 459
Critical Ratio 47Q
Testing Project Deliverables 472
Unit Testing 473
Integration Testing 474
Usability Testing 474
Acceptance Testing 474
Beta Testing 47c
Regression Testing 475
Performance Testing 475
Stress and Load Testing 476
Stability and Reliability Testing 476
Benchmark Testing 477
Security Testing 477
Preparing for Implementation, Deployment, and
Operational Transfer 478
Implementation 47g
Deployment 480
Operational Transfer 48i
Resolving Common Project Problems 483
Problems with Scope 483
Vague Scope Definition .. .... .483
Scope Not Feasible 484
Errors in Approach 484
Scope Creep .485
Problems with Quality ,ol
.. ^ 4oD
Initial Results Do Not Meet Quality Standards . . . .486
Work Delivered Outside of Scope 486
Fixing The Wrong Problem 487
Problems ReAppear 488
Problems Cannot Be Resolved 488
Problems with Schedule 489
Late Start 489
Floating Start Date 490
Floating Completion Date 491
Missed Deadline or Deliverable 491
Everything on the Critical Path 492
Nothing on the Critical Path 493
Problems with Budget 493
Funds Expended Up Front 493
Assets Moved Off Project 494
Too Many Approvals To Spend Your Budget 495
Shrinkage 495
Problems with Staff 496
Matrix Organization (or Who s Staff Is This Anyway?) 496
Whiners 497
Big Biters 497
Belt and Suspenders 498
Personal Conflict 498
Problems with Project Sponsor 499
Project Report Grows Lengthy 500
Meetings Become Rehash of Prior Decisions 500
Can t Arrange Meetings with Sponsor 501
Project Sponsor Pressure 502
Problems with Project Vendors 503
Vendor Does Not Deliver As Promised 504
Product or Service Does Not Meet Specifications . .505
Vendor Does Not Communicate 506
Problems with Customers/Users/Stakeholders 507
Users Are Not Pleased with Project Results 507
User Requirements Have Changed, Project
Doesn t Meet Needs 507
User is Picking and Choosing Among Deliverables . .508
The Impossible Project 510
Summary 512
Solutions Fast Track 513
Frequently Asked Questions 517
Chapter 12 Closing Out IT Projects 521
Introduction 522
Closing Out Project Activities 525
Issues Log 525
Change Requests/ Work Orders 526
Bug Reports 526
Preparing Final Documentation 526
Technical Documentation 528
Software Development Projects 528
Desktop Applications 528
Network Infrastructure 528
Final, Updated Project Plan 529
Project Closure Report 529
Final Project Sign Off 530
Formal Project Sign Off 531
Operational Transfer 531
Dispose of Project Assets 533
Review Lessons Learned 534
Administrative Closure 535
Security 536
Paperwork 536
Proper Disposition of Paperwork 537
Regulatory Issues 537
Personnel Performance Reviews 538
Performance Review Elements 538
Delivering Below Expectations Performance
Reviews 540
Delivering Performance Reviews 541
Final Team Meeting 542
Summary 545
Solutions Fast Track 546
Frequently Asked Questions 549
Index 553
|
| adam_txt |
Contents
Foreword xxv
Chapter 1 What's Project Management Got To
Do With IT? 1
Introduction 2
Business Process Improvement Systems 2
The Project Management Institute 2
CMM and CMMI 3
Six Sigma 4
ISO 9(XX) 5
Overview of Project Management 5
Project Success and Failure Rates 6
Project Success Factors S
Success Factor 1: Executive Support 9
Success Factor 2: User Involvement 10
Success Factor 3: Experienced Project Manager 12
Success Factor 4: Clearly Defined Project Objectives . .13
Success Factor 5: Clearly Defined (and Smaller) Scope . .14
Success Factor 6: Shorter Schedules, Multiple Milestones 15
Success Factor 7: Clearly Defined Project Management
Process 16
Success Factor 8: Standard Infrastructure 18
Four Project Constraints 20
Projects, Programs, and Portfolios 22
Summary 24
Solutions Fast Track 25
Frequently Asked Questions 27
»
Chapter 2 What's Corporate Strategy Got To
Do With IT? 31
Introduction 32
Overview of Corporate Strategy in Today's Environment . . .32
Aligning IT with Corporate Strategy: Taking It One Step
Further . .34
Strategy Versus Tactical . .35
Competitive Advantage • . .36
Execution and Efficiency . .37
Leveraging Technology to Lower Costs . .37
Innovation . .38
Understanding Your Company's Strategies . .40
Corporate Strategies and IT 42
Business Strategies and IT 44
Methods To Assist In Developing IT Strategies 45
Core Competencies 45
SWOT Analysis 46
Trend Analysis 47
Developing Your IT Strategy 49
Moving From Strategy To Operations 53
Develop a Corporate IT Strategy 54
Translate Corporate and IT Strategy into
Tangible Terms • .54
Implement Operations that Support IT Strategy . .55
Align Resources with Prioritized Operations Efforts 56
Define Performance Indicators that Support
IT Strategies • .57
Manage Change • .58
Assessing Your Current IT Environment • .58
Evaluating Your IT Projects .59
Categorizing Your IT Projects .59
Strategic or Operational .60
Long or Short Term .61
Hardware or Software .61
Develop or Deploy .61
Project or Process .62
Developing Your IT Operational Roadmap .63
Summary . .65
Contents xii
Solutions Fast Track 66
Frequently Asked Questions 68
Chapter 3 Navigating Corporate Politics 71
Introduction 72
Corporate Politics: A Primer 72
Understanding Sources of Power 74
Positional Power 74
Information Power 76
Resource Power 76
Expertise Power 77
Performance Power 77
Personal Traits Power 78
Understanding Methods of Influence 80
Threats 80
Exchange or Barter 81
Appeals to Values, Emotions, or Reason 83
The Power Paradox 85
Working Effectively in a Political Environment 86
Accept That Politics Exist 87
Develop Positive Relationships 87
Develop Your Exchange 88
Listen Carefully 89
Communicate More, Not Less 89
Know What Not To Say 90
Share The Power 91
Know Your Personal Values 91
Plan On Politics Impacting Your Job 91
Be Aware of Political Change 91
Breaking Up Political Logjams 93
High Level Sponsorship 93
Making The Business Case 94
Calculated and Demonstrated ROI (Reduced TCO) . . .95
Effective Countermeasures 96
The Politics of Service 96
Partnering with Business Unit Counterparts 96
The Project Team 97
Customer/User Involvement 98
snts
Communications Plan 98
Summary 100
Solutions Fast Track 100
Frequently Asked Questions 104
Chapter 4 Managing the IT Project Team 107
Introduction 108
Today's Management Environment 108
What People Really Want 109
Causes of Job Dissatisfaction 110
Company and Administrative Policies 110
Salary Ill
Supervision 112
Working Conditions 113
Interpersonal Relationships 114
Foundations for Job Satisfaction 115
The Work Itself 116
Achievement 116
Recognition 117
Responsibility 119
Advancement 120
Work Styles and the Project Team 121
Managing Different Work Styles 126
Managing A Doer 126
Managing An Interactive 128
Managing A Team Player 129
Managing An Analyst 131
Culture Matters 135
Managing People From Different Cultures 135
Culture and Language Differences 135
Values Differences 139
Feedback In A Diverse Environment 141
Managing Across the Generations 145
Men, Women, and Technology 148
Developing High Performance Teams 149
Ensure the Team Composition Matches the Task 150
Clearly Define the Project and Team Purpose 150
Clearly Define Team Member Roles, Leveraging
Contents x
Unique Skills and Talents 150
Clearly Define Team Member Responsibilities
to the Team 151
Create Clear Guidelines for Deliverables 151
Work as a Team to Define a Team Culture and Identity 151
Work as a Team to Develop Problem Solving and
Conflict Resolution Guidelines 151
Create an Environment that Fosters Respect
and Courtesy 152
Recognize Individual and Group Achievement 152
Manage Team Time Efficiently 152
Establish Communication Guidelines 153
Implement Technology to Enhance Real Time
Communication and Collaboration 153
Summary 155
Solutions Fast Track 155
Frequently Asked Questions 158
Chapter 5 Defining IT Projects 163
Introduction 164
Project Management Process Overview 164
Project Origins 168
Validating the Project Proposal 170
Form a Small Preliminary Project Team 171
Review the Existing Project Proposal 172
Validate the Project Information 172
Defining the Project 173
Defining the Problem 176
Defining the Needs Driven Project 176
Defining the Solution Oriented Project 177
Defining the Problem Statement 178
Defining the Project Mission Statement 180
Identify Potential Solutions 182
The Do Nothing Option 183
Project Versus Process 183
Selecting the Optimal Solution 185
Developing Ranking Criteria 185
Ranking Your List 186
;nts
Selecting Your Solution 187
Developing the Project Proposal 188
Creating Estimates 190
Elements of a Formal Estimate 190
Developing an Estimate 191
Identifying the Project Sponsor 196
Gaining Validated Project Proposal Approval 197
Summary 201
Solutions Fast Track 203
Frequently Asked Questions 207
Chapter 6 Organizing IT Projects 211
Introduction 212
Identifying Project Objectives 218
Project Objective Statement 218
Project Objectives or Major Deliverables 218
Define What IS and IS NOT Included 219
Identifying Stakeholders 221
Identifying Your IT Project's Stakeholders 221
Who Needs to Know About this Project? 222
Who Will Use this Project? 222
Who is Impacted by the Results of this Project? . . .222
Who is Impacted by the Operations of this Project
(the Actual Project Itself)? 223
Who is Paying for this Project? 223
Who is Approving this Project? 224
Who is Delivering or Implementing this Project? . . .224
Who Needs to be Trained? 224
Who Else Should We Talk to About this Project
(What Else Do We Need to Know)? 224
Prioritizing or Categorizing Stakeholders 225
Influential 225
Involved 226
Informed 226
Managing Stakeholder Expectations 227
Identifying Project Requirements 229
Managing Requirements 236
Contents xvi
Timing Issues 236
Change Management Issues 237
Categories of Requirements 238
Refining Project Parameters 241
Success Criteria 241
Defining Success Criteria 242
Acceptance Criteria 246
Scope, Cost, Time, and Quality 247
Flexibility Grid or List 247
Precision or Rigor 249
Constraints and Limitations 251
Risks 251
Milestones 252
Statement of Work or Project Charter 252
Defining Project Infrastructure 255
Defining Project Processes 257
Acceptance Criteria 258
Risk Management Plan 259
Change Management Plan 259
Communication Plan 259
Quality Management Plan 260
Status Reporting 260
What To Report 261
How To Report 262
When To Report 262
Defect/Error/Issue Tracking 263
What Constitutes An Issue? 264
How Should the Issue be Reported? 265
How Should the Issue be Tracked? 265
How Should the Issue be Resolved? 266
Escalation Procedures 266
Issue Escalation 266
Team Problem Escalation 267
Project Problem Escalation 267
Documentation Procedures 268
Approval Procedures 268
Deployment Plan 269
Operations Plan 270
Training Plan 270
Summary 273
Solutions Fast Track 274
Frequently Asked Questions 277
Chapter 7 Quality From the Ground Up 283
Introduction 284
Quality Overview 287
Quality Versus Grade 287
Quality Management Components 287
User Satisfaction 288
Prevention Versus Correction 288
Continuous Improvement 289
Management Commitment 289
The Cost of Quality 292
Planning Quality 294
User Requirements 294
Functional Requirements 294
Technical Requirements 295
Acceptance Criteria 295
Quality Metrics 295
Quality Checklist 296
Monitoring Quality 296
Quality Management Plan 297
Quality Metrics 297
Project Processes and Procedures 297
Status Reporting 297
Issue Tracking 298
Change Management 298
Testing Quality 299
Prevention and Inspection 299
Defined Quality Testing Procedures 300
Sampling 300
Analysis 300
Issue Resolution 300
Contents xi
Summary 302
Solutions Fast Track 303
Frequently Asked Questions 305
Chapter 8 Forming the IT Project Team 309
Introduction 310
Identifying Project Team Requirements 312
Roles and Responsibilities 313
Competencies 313
StafFAvailability 314
Identifying Project Interfaces 314
Identifying Staffing Requirements and Constraints 315
Defining Roles and Responsibilities 317
Acquiring Needed Staff 318
Forming the Team 321
Team Roster 321
Training 321
Processes and Procedures 322
Compliance 322
Team Meeting (Kick Off Meeting) 322
Team Technology 324
Managing Performance 324
Recognition and Rewards 325
Summary 328
Solutions Fast Track 329
Frequently Asked Questions 331
Chapter 9 Planning IT Projects 335
Introduction 336
Creating the Work Breakdown Structure 341
Quality and WBS 341
Breaking Down Your Project 342
Major Deliverables to Major Tasks 343
Major Tasks to Tasks 345
Scope Check 346
Task Owners 347
Completion Criteria 348
tnts
Entry/Exit Criteria 350
Project Management Software 350
Task Details 352
Functional and Technical Requirements 353
Creating A Network Diagram 354
Milestones 359
Creating the Diagram 359
Critical Path 361
Slack and Float 362
Creating the Project Schedule 364
Skills and Scheduling 355
Schedules: Padding Versus Reserves 367
Padding 367
Reserves 3^3
Creating the Project Budget 371
Estimating Cash Flow 372
Implementing Cost Control 373
Identifying Project Risks 375
Identify IT Project Risks 375
Quantify IT Project Risk 376
Mitigate IT Project Risk 377
Alternate Plans 378
Tri8gers 380
Risk Mitigation Plan 381
Planning Project Communications 382
Project Communications Moving Forward 384
Communication Checkpoints 384
Finalizing the Project Plan '.'.'.'.'.'.'.'. .387
Summary 390
Solutions Fast Track 392
Frequently Asked Questions '.'.'.'.'.'.'.'.' .396
Chapter 10 Managing IT Projects 401
Introduction 402
Initiating Project Work 407
Start of Work Announcement 407
Implementation of Project Plan 408
Contents xx
Monitoring Project Progress 408
Reporting Project Progress 409
Team Meetings 409
Status and Progress Reports 410
Issues Logs 411
Risks and Contingency Plans 414
Determining Project Progress 415
Project Progress and Knowledge Work 416
Percent Complete 417
Variance 419
Managing Variance 423
Managing Related Plans 423
Managing Project Change 424
Change Due to Variance 425
Changes to Schedule 426
Changes to Budget 428
Changes to Scope 430
Managing Change Requests 432
Taking Corrective Action 434
Managing Project Risk 435
Managing the Project Team 437
Effective IT Project Management 437
Dealing with Project Team Issues 440
Deliverables 440
Quality 442
Communication 443
Dealing with Project Team Meeting Issues 444
How to Deal with Interpersonal Issues 447
Finishing Project Work 448
Summary 449
Solutions Fast Track 450
Frequently Asked Questions 453
Chapter 11 Tracking IT Projects 457
Introduction 458
Technical Tracking Tools 461
Earned Value Analysis 452
Components of EVA 453
Applying Earned Value Analysis 464
Schedule Performance Index 457
Using Schedule Reserves 468
Cost Performance Index 468
Using Budget Reserves 459
Estimate At Completion 459
Critical Ratio 47Q
Testing Project Deliverables 472
Unit Testing 473
Integration Testing 474
Usability Testing 474
Acceptance Testing 474
Beta Testing 47c
Regression Testing 475
Performance Testing 475
Stress and Load Testing 476
Stability and Reliability Testing 476
Benchmark Testing 477
Security Testing 477
Preparing for Implementation, Deployment, and
Operational Transfer 478
Implementation 47g
Deployment 480
Operational Transfer 48i
Resolving Common Project Problems 483
Problems with Scope 483
Vague Scope Definition .'. .483
Scope Not Feasible 484
Errors in Approach 484
Scope Creep .485
Problems with Quality ,ol
. ^ ' 4oD
Initial Results Do Not Meet Quality Standards . . . .486
Work Delivered Outside of Scope 486
Fixing The Wrong Problem 487
Problems ReAppear 488
Problems Cannot Be Resolved 488
Problems with Schedule 489
Late Start 489
Floating Start Date 490
Floating Completion Date 491
Missed Deadline or Deliverable 491
Everything on the Critical Path 492
Nothing on the Critical Path 493
Problems with Budget 493
Funds Expended Up Front 493
Assets Moved Off Project 494
Too Many Approvals To Spend Your Budget 495
Shrinkage 495
Problems with Staff 496
Matrix Organization (or Who's Staff Is This Anyway?) 496
Whiners 497
Big Biters 497
Belt and Suspenders 498
Personal Conflict 498
Problems with Project Sponsor 499
Project Report Grows Lengthy 500
Meetings Become Rehash of Prior Decisions 500
Can't Arrange Meetings with Sponsor 501
Project Sponsor Pressure 502
Problems with Project Vendors 503
Vendor Does Not Deliver As Promised 504
Product or Service Does Not Meet Specifications . .505
Vendor Does Not Communicate 506
Problems with Customers/Users/Stakeholders 507
Users Are Not Pleased with Project Results 507
User Requirements Have Changed, Project
Doesn't Meet Needs 507
User is Picking and Choosing Among Deliverables . .508
The Impossible Project 510
Summary 512
Solutions Fast Track 513
Frequently Asked Questions 517
Chapter 12 Closing Out IT Projects 521
Introduction 522
Closing Out Project Activities 525
Issues Log 525
Change Requests/ Work Orders 526
Bug Reports 526
Preparing Final Documentation 526
Technical Documentation 528
Software Development Projects 528
Desktop Applications 528
Network Infrastructure 528
Final, Updated Project Plan 529
Project Closure Report 529
Final Project Sign Off 530
Formal Project Sign Off 531
Operational Transfer 531
Dispose of Project Assets 533
Review Lessons Learned 534
Administrative Closure 535
Security 536
Paperwork 536
Proper Disposition of Paperwork 537
Regulatory Issues 537
Personnel Performance Reviews 538
Performance Review Elements 538
Delivering "Below Expectations" Performance
Reviews 540
Delivering Performance Reviews 541
Final Team Meeting 542
Summary 545
Solutions Fast Track 546
Frequently Asked Questions 549
Index 553 |
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| spelling | Snedaker, Susan Verfasser aut How to cheat at IT Project Management Susan Snedakter. Nels Hoenig IT Project Management Rockland MA Syngress Publ. 2005 565 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Information technology Management Project management Hoenig, Nels Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015596603&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Snedaker, Susan How to cheat at IT Project Management Information technology Management Project management |
| title | How to cheat at IT Project Management |
| title_alt | IT Project Management |
| title_auth | How to cheat at IT Project Management |
| title_exact_search | How to cheat at IT Project Management |
| title_exact_search_txtP | How to cheat at IT Project Management |
| title_full | How to cheat at IT Project Management Susan Snedakter. Nels Hoenig |
| title_fullStr | How to cheat at IT Project Management Susan Snedakter. Nels Hoenig |
| title_full_unstemmed | How to cheat at IT Project Management Susan Snedakter. Nels Hoenig |
| title_short | How to cheat at IT Project Management |
| title_sort | how to cheat at it project management |
| topic | Information technology Management Project management |
| topic_facet | Information technology Management Project management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015596603&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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