APA-Zitierstil (7. Ausg.)

Zhu, J. (2006). Service productivity management: Improving service performance using Data Envelopment Analysis (DEA). Springer. https://doi.org/10.1007/0-387-33231-6

Chicago-Zitierstil (17. Ausg.)

Zhu, Joe. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). New York, NY: Springer, 2006. https://doi.org/10.1007/0-387-33231-6.

MLA-Zitierstil (9. Ausg.)

Zhu, Joe. Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (DEA). Springer, 2006. https://doi.org/10.1007/0-387-33231-6.