APA (7th ed.) Citation

Fjermestad, J. (2006). Electronic customer relationship management. Sharpe.

Chicago Style (17th ed.) Citation

Fjermestad, Jerry. Electronic Customer Relationship Management. Armonk, NY [u.a.]: Sharpe, 2006.

MLA (9th ed.) Citation

Fjermestad, Jerry. Electronic Customer Relationship Management. Sharpe, 2006.

Warning: These citations may not always be 100% accurate.