Verfügbarkeit: Organizational behavior

Organizational behavior:

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Bibliographische Detailangaben
1. Verfasser:	Luthans, Fred (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Boston, Mass. [u.a.] McGraw-Hill 2008
Ausgabe:	11. ed., internat. ed.
Schlagworte:	Organizational behavior Arbeitspsychologie Organisationssoziologie Organisationsverhalten
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Includes bibliographical references and index.
Beschreibung:	XVI, 592 S. graph. Darst.
ISBN:	9780071259309

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MARC


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Datensatz im Suchindex

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adam_text	Contents About the Author iii Preface iv PART ONE ENVIRONMENTAL AND ORGANIZATIONAL CONTEXT 1 Consulting Best Practices 1 Chapter 1 Introduction to Organizational Behavior 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 7 A New Perspective for Management 9 Historical Background: The Hawthorne Studies 11 The Illumination Studies: A Serendipitous Discovery 12 Subsequent Phases of the Hawthorne Studies 12 Implications of the Hawthorne Studies 13 Research Methodology 14 The Overall Scientific Perspective 14 Starting with Theory 15 The Use of Research Designs 17 The Validity of Studies 17 Defining Organizational Behavior 18 The Relationship to Other Fields 19 The Organizational Behavioral Approach to Management 20 Theoretical Frameworks 20 Cognitive Framework 20 Behavioristic Framework 21 Social Cognitive Framework 22 The Conceptual Framework for the Text 24 Summary 24 Ending with Meta-Analytic Research Findings 25 Questions for Discussion and Review 26 Internet Exercise: Nonjobs in the New Economy 27 Real Case: The Big Squeeze on Workers 27 Organizational Behavior Case: How Is This Stuff Going to Help Me? 29 - Organizational Behavior Case: Too Nice to People 29 Organizational Behavior Case: Conceptual Model: Dream or Reality? 29 Chapter 2 Environmental Context: Information Technology, Globalization, Diversity, and Ethics 31 Learning Objectives 31 The Role ofinformation Technology 32 E-Business 32 Knowledge Management 33 Human/Intellectual Capital 34 Globalization 35 Diversity in the Workplace 36 Reasons for the Emergence of Diversity 36 Developing the Multicultural Organization 39 Individual Approaches to Managing Diversity 40 Organizational Approaches to Managing Diversity 42 Ethics and Ethical Behavior in Organizations 47 The Impact of Ethics on Bottom-Line Outcomes 50 Employee Privacy Issues 51 Summary 53 Ending with Meta-Analytic Research Findings 54 Questions for Discussion and Review 56 Internet Exercise: Achieving Competitive Advantage through IT 56 Internet Exercise: Ethical Issues in the Workplace 56 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology? 57 Organizational Behavior Case: I Want Out 57 Real Case: A World of Sweatshops 58 Real Case: Not Treating Everyone the Same 58 Organizational Behavior Case: Changing with the Times 59 Chapter 3 Organizational Context: Design and Culture 60 Learning Objectives 60 Organization Theory 61 Historical Roots 61 The Organization as an Open System 62 Information Processing View of Organizations 63 Contingency and Ecological Organization Theories 63 What Is Meant by a Learning Organization 64 xii Contents Organization Behavior in the Learning Organization 65 Learning Organizations in Action 66 Modern Organization Designs 68 Horizontal Organizations 68 Network Designs 69 The Virtual Organization 72 The Organizational Culture Context 74 Definition and Characteristics 74 Uniformity of Culture 76 Creating and Maintaining a Culture 78 How Organizational Cultures Start 78 Maintaining Cultures through Steps of Socialization 80 Changing Organizational Culture 83 Summary 85 Ending with Meta-Analytic Research Findings 86 Questions for Discussion and Review 87 Internet Exercise: The Structure and Culture of Organizations 87 Real Case: Mike the Knife 88 Real Case: Web-Based Organizations 88 Organizational Behavior Case: The Outdated Structure 89 Organizational Behavior Case: Keeping Things the Same 89 Organizational Behavior Case: Out with the Old, In with the New 90 Chapter 4 Organizational Context: Reward Systems 91 Learning Objectives 91 Pay: The Dominant Organizational Reward 93 The Theoretical Background on Money as a Reward 93 Research on the Effectiveness of Pay 94 Traditional Methods of Administering Pay 96 Pay for Performance 97 New Pay Techniques 101 Recognition as an Organizational Reward 102 Recognition versus Money 103 Examples of Effective Formal Recognition Systems 104 Benefits as Organizational Rewards 108 Traditionally Offered Benefits 108 Newer Types of Benefits ¡10 Summary 112 Ending with Meta-Analytic Research Findings 113 Questions for Discussion and Review 114 Internet Exercise: Rewards in the Workplace 115 Real Case: How Much Are Execs Really Paid? 115 Real Case: Rewarding Teamwork in the Plains 116 Real Case: Different Strokes for Different Folks 117 Organizational Behavior Case: Huge Benefits, Little Understanding or Use 118 Experiential Exercises for Part One 119 Exercise: Synthesis of Student and Instructor Needs 119 Exercise: Work-Related Organizational Behavior: Implications for the Course 119 PART TWO COGNITIVE PROCESSES OF ORGANIZATIONAL BEHAVIOR Consulting Best Practices 123 123 Chapter 5 Personality and Attitudes 125 Learning Objectives 125 The Meaning of Personality 125 The Role of Heredity and the Brain 126 Self-Esteem 128 Person-Situation Interaction 129 The Socialization Process 129 The Big Five Personality Traits 132 Myers-Briggs Type Indicator (MBTI) 135 The Nature and Dimensions of Attitudes 136 Components of Attitudes 137 Functions of Attitudes 137 Changing Attitudes 139 Antecedents of Work-Related Attitudes: PA/NA 140 Job Satisfaction 141 What Is Meant by Job Satisfaction? 141 Influences on Job Satisfaction 142 Outcomes of Job Satisfaction 144 Organizational Commitment 147 The Meaning of Organizational Commitment 147 The Outcomes of Organizational Commitment 149 Guidelines to Enhance Organizational Commitment 149 Organizational Citizenship Behaviors (OCBs) 149 Summary 150 Ending with Meta-Analytic Research Findings 152 Questions for Discussion and Review 153 Internet Exercise : Assessing Your Personality 154 Real Case: It s All a Matter of Personality 154 Organizational Behavior Case: Ken Leaves the Company 155 Organizational Behavior Case: Doing His Share 155 Chapter 6 Motivational Needs and Processes 157 Chapter 7 Positive Organizational Behavior 199 Learning Obj ectives 157 The Meaning of Motivation 158 Primary Motives 158 General Motives 157 The Curiosity, Manipulation, and Activity Motives 157 The Affection Motive 160 Secondary Motives 160 The Power Motive 161 The Achievement Motive 162 The Affiliation Motive 164 The Security Motive 165 The Status Motive 165 Intrinsic versus Extrinsic Motives 166 Work-Motivation Approaches 167 The Content Theories of Work Motivation 168 Maslow s Hierarchy of Needs 169 Herzberg s Two-Factor Theory of Motivation 171 Alderfer s ERG Theory 173 The Process Theories of Work Motivation 174 Vroom s Expectancy Theory of Motivation 175 The Porter-Lawler Model 177 Contemporary Theories of Work Motivation 179 Equity Theory of Work Motivation 179 The Relationship between Equity Theory and Organizational Justice 182 Attribution Theory 183 Other Work Motivation Theories: Control and Agency 187 Motivation across Cultures 188 The Meaning of Work across Cultures 188 Motivational Differences across Cultures 189 Do Motivation Theories and Approaches Hold across Cultures? 190 Summary 192 Ending with Meta- Analytic Research Findings 193 Questions for Discussion and Review 194 Internet Exercises: What Types of Jobs Motivate You? 195 Real Case: At UPS Managers Learn to Empathize with Their Employees 195 Organizational Behavior Case: Star Salesperson 196 Organizational Behavior Case: What Do They Want? 197 Organizational Behavior Case: Tom, Dick, and Harry 197 Learning Objectives 199 Positive Psychology 200 Self-Efficacy/Confidence 201 The Theoretical Background and Meaning of Self-Efficacy 201 The Process and Impact of Self-Efficacy 204 Sources of Self-Efficacy 205 Implications for Self-Efficacy in the Workplace 208 Optimism 211 The Dimensions of Optimism 21 1 Optimism in the Workplace 213 Hope 216 Resiliency 217 Psychological Capital (PsyCap) 218 Other Potential РОВ Dimensions 219 Happiness or Subjective Well-Being (SWB) 219 The Background on SWB 219 Emotional Intelligence (El) 222 The Role of Emotion 222 The Role of Intelligence 225 The Meaning of Emotional Intelligence 228 Emotional Intelligence in the Workplace 230 Summary 233 Ending with Meta-Analytic Research Findings 236 Questions for Discussion and Review 236 Internet Exercise: What Is Your IQ and EQ? 237 Real Case: High Tech—High Fear 237 Organizational Behavior Case: People Problems at HEI 238 Experiential Exercises for Part Two 240 Exercise: Self-Perception and Development of the Self-Concept 240 Exercise: Motivation Questionnaire 240 PART THREE DYNAMICS OF ORGANIZATIONAL BEHAVIOR 243 Consulting Best Practices 243 Chapter 8 Stress and Conflict 245 Learning Objectives 245 xiv Contents The Emergence of Stress 245 Contemporary Environment Demands 245 What Stress Is, and Is Not 246 What about Burnout? 24 7 The Causes of Stress 248 Extraorganizational Stressors 249 Organizational Stressors 249 Group Stressors 251 Individual Stressors: The Role of Dispositions 252 Intraindividual Conflict 255 Conflict Due to Frustration 256 Goal Conflict 257 Role Conflict and Ambiguity 258 Interactive Conflict 260 Interpersonal Conflict 260 Intergroup Behavior and Conflict 261 The Effects of Stress and Intraindividual Conflict 262 Physical Problems Due to Stress and Conflict 262 Psychological Problems Due to Stress and Conflict 263 Behavioral Problems Due to Stress and Conflict 264 Coping Strategies for Stress and Conflict 265 Individual Coping Strategies 266 Organizational Coping Strategies 268 Negotiation Skills: Going beyond Conflict Management 270 Traditional Negotiation Approaches 2 70 Contemporary Negotiation Skills 272 Summary 273 Ending with Meta- Analytic Research Findings 274 Questions for Discussion and Review 276 Internet Exercise: Managing Stress in Organizations 276 Real Case: When Workers Just Can t Cope 276 Real Case: Round-the-Clock Stress 277 Organizational Behavior Case: Sorry, No Seats Are Left; Have a Nice Flight 278 Organizational Behavior Case: A Gnawing Stomachache 279 Organizational Behavior Case: Drinking Up the Paycheck 279 Chapter 9 Power and Politics 280 Learning Objectives 280 The Meaning of Power 281 The Distinctions among Power, Authority, and Influence 281 The Classifications of Power 282 Contingency Approaches to Power 286 The Special Case of Empowerment 290 The Complexity of Empowerment 291 Putting Empowerment into Action 292 Political Implications of Power 294 A Political Perspective of Power in Organizations 295 Specific Political Strategies for Power Accfldsition 296 A Final Word on Power and Politics 301 Summary 302 Ending with Meta- Analytic Research Findings 302 Questions for Discussion and Review 303 Internet Exercise: The Uses and Abuses of Power 304 Real Case: Fighting Back 304 Organizational Behavior Case: Throwing Away a Golden Opportunity 305 Chapter 10 Groups and Teams 306 Learning Objectives 306 The Nature of Groups 306 The Meaning of a Group and Group Dynamics 307 The Dynamics of Group Formation 307 Types of Groups 310 Implications from Research on Group Dynamics 312 Group/Team Effectiveness 313 The Dynamics of Informal Groups 314 Norms and Roles in Informal Groups 314 The Informal Organization 315 The Dysfunctions of Groups and Teams 317 Norm Violation and Role Ambiguity/Conflict 317 The Groupthink, Conformity Problem 317 Risky Shift Phenomenon 318 Dysfunctions in Perspective 318 Social Loafing 319 Teams in the Workplace 319 The Nature of a Team 320 Cross-Functional Teams 321 Virtual Teams 322 Self-Managed Teams 323 How to Make Teams More Effective 323 Summary 327 Ending with Meta-Analytic Research Findings 328 Questions for Discussion and Review 328 Internet Exercise: Work Environment in Team-Based Organizations 329 Real Case: There Are Teams, and There Are Teams 329 Organizational Behavior Case: The Schoolboy Rookie 330 Contents xv Organizational Behavior Case: The Blue-Ribbon Committee 331 Experiential Exercises for Part Three 332 Exercise: Groups and Conflict Resolution 332 Exercise: NASA Moon Survival Task 334 Exercise: TGIF (Thank God It s Friday!) 335 Exercise: Power and Politics 338 PART FOUR MANAGING AND LEADING FOR HIGH PERFORMANCE 339 Consulting Best Practices 339 Chapter 11 Managing Performance through Job Design and Goal Setting 344 Learning Objectives 344 Job Design 344 Background on Job Design 346 Job Enrichment 348 The Job Characteristics Approach to Task Design 349 Diagnosing and Measuring Task Scope 351 Practical Guidelines for Redesigning Jobs 352 Engagement, Disengagement, and Social Information Processing 353 Quality of Work Life, Sociotechnical Design, and HPWPs 355 Quality of Work Life (QWL) 355 Sociotechnical Design 356 High-Performance Work Practices (HPWPs) 357 Goal Setting 359 Theoretical Background of Goal Setting 359 Research on the Impact of Goal Setting 361 Other Theoretically Related and Performance Management Techniques Associated with Goal Setting 364 The Application of Goal Setting to Organizational System Performance 365 Impact on the Psychological Contract 367 Summary 368 Ending with Meta- Analytic Research Findings 369 Questions for Discussion and Review 371 Internet Exercise: What Is the Motivation Potential of Jobs at Southwest Airlines? 371 Real Case: Making It a Nice Place to Work 372 Organizational Behavior Case: The Rubber Chicken Award 373 Organizational Behavior Case: Specific Goals for Human Service 373 Chapter 12 Behavioral Performance Management 374 Learning Objectives 374 Learning Theory Background 375 Behavioristic Theories 3 75 Cognitive Theories 377 Social Learning and Social Cognitive Theoiy 3 78 Principles of Learning: Reinforcement and Punishment 380 Laws of Behavior 380 Critique of Reinforcement Theory 380 Reinforcement as Used in Behavioral Management 382 Positive and Negative Reinforcers 382 The Use of Punishment 383 The Role of Organizational Reward Systems 385 Analysis of Money as a Reinforcer 386 Nonfinancial Rewards 387 Behavioral Performance Management, or O.B. Mod. 390 Step 1: Identification of Performance Behaviors 393 Step 2: Measurement of the Behavior 394 Step 3: Functional Analysis of the Behavior 395 Step 4: Development of an Intervention Strategy 395 Step 5: Evaluation to Ensure Performance Improvement 399 Application of Behavioral Management 400 Manufacturing versus Service Applications 401 Summary 402 Ending with Meta- Analytic Research Findings 402 Questions for Discussion and Review 404 Internet Exercise: Applying Behavior Management Principles to Athletic Performance 404 Real Case: Rewarding Big Time for Failure 404 Organizational Behavior Case: Contrasting Styles 405 Organizational Behavior Case: Volunteers Can t Be Punished 406 Organizational Behavior Case: Up the Piece Rate 406 Organizational Behavior Case: A Tardiness Problem 407 Chapter 13 Effective Leadership Processes Learning Objectives 408 What Is Leadership? 408 408 xvi Contents The Historically Important Studies on Leadership 410 The Iowa Leadership Studies 410 The Ohio State Leadership Studies 412 The Early Michigan Leadership Studies 413 Traditional Theories of Leadership 413 Trait Theories of Leadership 413 From Traits to States and Skills Development 415 Group and Exchange Theories of Leadership 416 Contingency Theory of Leadership 418 Path-Goal Leadership Theory 420 Modern Theoretical Processes of Leadership 423 Charismatic Leadership Theories 423 Transformational Leadership Theory 424 A Social Cognitive Approach 426 Substitutes for Leadership 248 Authentic Leadership 429 Leadership across Cultures 430 Project GLOBE and the Future of International Leadership Studies 432 Summary 435 Ending with Meta-Analytic Research Findings 436 Questions for Discussion and Review 437 Internet Exercise: Leading in Times of Crisis 438 Real Case: No Organization Chart and an 80-Blank- Pages Policy Manual 438 Real Case: A Defining Year for Corporate Leadership 439 Chapter 14 Great Leaders: Styles, Activities, and Skills 441 Learning Objectives 441 Leadership in the New Environment 442 Leadership Styles 444 Style Implications of the Classic Studies and the Modern Theories 444 Classic Styles 447 Leadership Styles in Perspective 448 The Roles and Activities of Leadership 449 Leader/Manager Roles 450 Activities of Successful and Effective Leaders: The Real Managers Study 451 Leadership Skills 457 What Skills Do Leaders Need? 458 Traditional Leadership Development Programs 460 Contemporary Leadership Development Approaches 462 Other Indirect Techniques for Developing Leadership Effectiveness 463 Summary 465 Ending with Meta-Analytic Research Findings 466 Questions for Discussion and Review 467 Internet Exercise: Leaders as Coaches 467 Real Case: Jeanne P. Jackson: A Retailing Leader 467 Real Case: He s the Best—Or Is He? 468 Organizational Behavior Case: The Puppet 469 Experiential Exercises for Part Four 470 Exercise: Job Design Survey 470 Exercise: Role Playing and O.B. Mod. 472 Exercise: Leadership Questionnaire 473 Exercise: Paper Plane Corporation 476 Footnote References and Supplemental Readings 478 References for Application, Boxes and Real Cases 558 Index 562
adam_txt	Contents About the Author iii Preface iv PART ONE ENVIRONMENTAL AND ORGANIZATIONAL CONTEXT 1 Consulting Best Practices 1 Chapter 1 Introduction to Organizational Behavior 5 Learning Objectives 5 The Challenges Facing Management 6 Undergoing a Paradigm Shift 7 A New Perspective for Management 9 Historical Background: The Hawthorne Studies 11 The Illumination Studies: A Serendipitous Discovery 12 Subsequent Phases of the Hawthorne Studies 12 Implications of the Hawthorne Studies 13 Research Methodology 14 The Overall Scientific Perspective 14 Starting with Theory 15 The Use of Research Designs 17 The Validity of Studies 17 Defining Organizational Behavior 18 The Relationship to Other Fields 19 The Organizational Behavioral Approach to Management 20 Theoretical Frameworks 20 Cognitive Framework 20 Behavioristic Framework 21 Social Cognitive Framework 22 The Conceptual Framework for the Text 24 Summary 24 Ending with Meta-Analytic Research Findings 25 Questions for Discussion and Review 26 Internet Exercise: Nonjobs in the New Economy 27 Real Case: The Big Squeeze on Workers 27 Organizational Behavior Case: How Is This Stuff Going to Help Me? 29 - Organizational Behavior Case: Too Nice to People 29 Organizational Behavior Case: Conceptual Model: Dream or Reality? 29 Chapter 2 Environmental Context: Information Technology, Globalization, Diversity, and Ethics 31 Learning Objectives 31 The Role ofinformation Technology 32 E-Business 32 Knowledge Management 33 Human/Intellectual Capital 34 Globalization 35 Diversity in the Workplace 36 Reasons for the Emergence of Diversity 36 Developing the Multicultural Organization 39 Individual Approaches to Managing Diversity 40 Organizational Approaches to Managing Diversity 42 Ethics and Ethical Behavior in Organizations 47 The Impact of Ethics on "Bottom-Line" Outcomes 50 Employee Privacy Issues 51 Summary 53 Ending with Meta-Analytic Research Findings 54 Questions for Discussion and Review 56 Internet Exercise: Achieving Competitive Advantage through IT 56 Internet Exercise: Ethical Issues in the Workplace 56 Organizational Behavior Case: How Far-Reaching Are Globalization and Technology? 57 Organizational Behavior Case: I Want Out 57 Real Case: A World of Sweatshops 58 Real Case: Not Treating Everyone the Same 58 Organizational Behavior Case: Changing with the Times 59 Chapter 3 Organizational Context: Design and Culture 60 Learning Objectives 60 Organization Theory 61 Historical Roots 61 The Organization as an Open System 62 Information Processing View of Organizations 63 Contingency and Ecological Organization Theories 63 What Is Meant by a Learning Organization 64 xii Contents Organization Behavior in the Learning Organization 65 Learning Organizations in Action 66 Modern Organization Designs 68 Horizontal Organizations 68 Network Designs 69 The Virtual Organization 72 The Organizational Culture Context 74 Definition and Characteristics 74 Uniformity of Culture 76 Creating and Maintaining a Culture 78 How Organizational Cultures Start 78 Maintaining Cultures through Steps of Socialization 80 Changing Organizational Culture 83 Summary 85 Ending with Meta-Analytic Research Findings 86 Questions for Discussion and Review 87 Internet Exercise: The Structure and Culture of Organizations 87 Real Case: Mike the Knife 88 Real Case: Web-Based Organizations 88 Organizational Behavior Case: The Outdated Structure 89 Organizational Behavior Case: Keeping Things the Same 89 Organizational Behavior Case: Out with the Old, In with the New 90 Chapter 4 Organizational Context: Reward Systems 91 Learning Objectives 91 Pay: The Dominant Organizational Reward 93 The Theoretical Background on Money as a Reward 93 Research on the Effectiveness of Pay 94 Traditional Methods of Administering Pay 96 Pay for Performance 97 New Pay Techniques 101 Recognition as an Organizational Reward 102 Recognition versus Money 103 Examples of Effective Formal Recognition Systems 104 Benefits as Organizational Rewards 108 Traditionally Offered Benefits 108 Newer Types of Benefits ¡10 Summary 112 Ending with Meta-Analytic Research Findings 113 Questions for Discussion and Review 114 Internet Exercise: Rewards in the Workplace 115 Real Case: How Much Are Execs Really Paid? 115 Real Case: Rewarding Teamwork in the Plains 116 Real Case: Different Strokes for Different Folks 117 Organizational Behavior Case: Huge Benefits, Little Understanding or Use 118 Experiential Exercises for Part One 119 Exercise: Synthesis of Student and Instructor Needs 119 Exercise: Work-Related Organizational Behavior: Implications for the Course 119 PART TWO COGNITIVE PROCESSES OF ORGANIZATIONAL BEHAVIOR Consulting Best Practices 123 123 Chapter 5 Personality and Attitudes 125 Learning Objectives 125 The Meaning of Personality 125 The Role of Heredity and the Brain 126 Self-Esteem 128 Person-Situation Interaction 129 The Socialization Process 129 The "Big Five " Personality Traits 132 Myers-Briggs Type Indicator (MBTI) 135 The Nature and Dimensions of Attitudes 136 Components of Attitudes 137 Functions of Attitudes 137 Changing Attitudes 139 Antecedents of Work-Related Attitudes: PA/NA 140 Job Satisfaction 141 What Is Meant by Job Satisfaction? 141 Influences on Job Satisfaction 142 Outcomes of Job Satisfaction 144 Organizational Commitment 147 The Meaning of Organizational Commitment 147 The Outcomes of Organizational Commitment 149 Guidelines to Enhance Organizational Commitment 149 Organizational Citizenship Behaviors (OCBs) 149 Summary 150 Ending with Meta-Analytic Research Findings 152 Questions for Discussion and Review 153 Internet Exercise : Assessing Your Personality 154 Real Case: It's All a Matter of Personality 154 Organizational Behavior Case: Ken Leaves the Company 155 Organizational Behavior Case: Doing His Share 155 Chapter 6 Motivational Needs and Processes 157 Chapter 7 Positive Organizational Behavior 199 Learning Obj ectives 157 The Meaning of Motivation 158 Primary Motives 158 General Motives 157 The Curiosity, Manipulation, and Activity Motives 157 The Affection Motive 160 Secondary Motives 160 The Power Motive 161 The Achievement Motive 162 The Affiliation Motive 164 The Security Motive 165 The Status Motive 165 Intrinsic versus Extrinsic Motives 166 Work-Motivation Approaches 167 The Content Theories of Work Motivation 168 Maslow 's Hierarchy of Needs 169 Herzberg 's Two-Factor Theory of Motivation 171 Alderfer 's ERG Theory 173 The Process Theories of Work Motivation 174 Vroom 's Expectancy Theory of Motivation 175 The Porter-Lawler Model 177 Contemporary Theories of Work Motivation 179 Equity Theory of Work Motivation 179 The Relationship between Equity Theory and Organizational Justice 182 Attribution Theory 183 Other Work Motivation Theories: Control and Agency 187 Motivation across Cultures 188 The Meaning of Work across Cultures 188 Motivational Differences across Cultures 189 Do Motivation Theories and Approaches Hold across Cultures? 190 Summary 192 Ending with Meta- Analytic Research Findings 193 Questions for Discussion and Review 194 Internet Exercises: What Types of Jobs Motivate You? 195 Real Case: At UPS Managers Learn to Empathize with Their Employees 195 Organizational Behavior Case: Star Salesperson 196 Organizational Behavior Case: What Do They Want? 197 Organizational Behavior Case: Tom, Dick, and Harry 197 Learning Objectives 199 Positive Psychology 200 Self-Efficacy/Confidence 201 The Theoretical Background and Meaning of Self-Efficacy 201 The Process and Impact of Self-Efficacy 204 Sources of Self-Efficacy 205 Implications for Self-Efficacy in the Workplace 208 Optimism 211 The Dimensions of Optimism 21 1 Optimism in the Workplace 213 Hope 216 Resiliency 217 Psychological Capital (PsyCap) 218 Other Potential РОВ Dimensions 219 Happiness or Subjective Well-Being (SWB) 219 The Background on SWB 219 Emotional Intelligence (El) 222 The Role of Emotion 222 The Role of Intelligence 225 The Meaning of Emotional Intelligence 228 Emotional Intelligence in the Workplace 230 Summary 233 Ending with Meta-Analytic Research Findings 236 Questions for Discussion and Review 236 Internet Exercise: What Is Your IQ and EQ? 237 Real Case: High Tech—High Fear 237 Organizational Behavior Case: People Problems at HEI 238 Experiential Exercises for Part Two 240 Exercise: Self-Perception and Development of the Self-Concept 240 Exercise: Motivation Questionnaire 240 PART THREE DYNAMICS OF ORGANIZATIONAL BEHAVIOR 243 Consulting Best Practices 243 Chapter 8 Stress and Conflict 245 Learning Objectives 245 xiv Contents The Emergence of Stress 245 Contemporary Environment Demands 245 What Stress Is, and Is Not 246 What about Burnout? 24 7 The Causes of Stress 248 Extraorganizational Stressors 249 Organizational Stressors 249 Group Stressors 251 Individual Stressors: The Role of Dispositions 252 Intraindividual Conflict 255 Conflict Due to Frustration 256 Goal Conflict 257 Role Conflict and Ambiguity 258 Interactive Conflict 260 Interpersonal Conflict 260 Intergroup Behavior and Conflict 261 The Effects of Stress and Intraindividual Conflict 262 Physical Problems Due to Stress and Conflict 262 Psychological Problems Due to Stress and Conflict 263 Behavioral Problems Due to Stress and Conflict 264 Coping Strategies for Stress and Conflict 265 Individual Coping Strategies 266 Organizational Coping Strategies 268 Negotiation Skills: Going beyond Conflict Management 270 Traditional Negotiation Approaches 2 70 Contemporary Negotiation Skills 272 Summary 273 Ending with Meta- Analytic Research Findings 274 Questions for Discussion and Review 276 Internet Exercise: Managing Stress in Organizations 276 Real Case: When Workers Just Can't Cope 276 Real Case: Round-the-Clock Stress 277 Organizational Behavior Case: Sorry, No Seats Are Left; Have a Nice Flight 278 Organizational Behavior Case: A Gnawing Stomachache 279 Organizational Behavior Case: Drinking Up the Paycheck 279 Chapter 9 Power and Politics 280 Learning Objectives 280 The Meaning of Power 281 The Distinctions among Power, Authority, and Influence 281 The Classifications of Power 282 Contingency Approaches to Power 286 The Special Case of Empowerment 290 The Complexity of Empowerment 291 Putting Empowerment into Action 292 Political Implications of Power 294 A Political Perspective of Power in Organizations 295 Specific Political Strategies for Power Accfldsition 296 A Final Word on Power and Politics 301 Summary 302 Ending with Meta- Analytic Research Findings 302 Questions for Discussion and Review 303 Internet Exercise: The Uses and Abuses of Power 304 Real Case: Fighting Back 304 Organizational Behavior Case: Throwing Away a Golden Opportunity 305 Chapter 10 Groups and Teams 306 Learning Objectives 306 The Nature of Groups 306 The Meaning of a Group and Group Dynamics 307 The Dynamics of Group Formation 307 Types of Groups 310 Implications from Research on Group Dynamics 312 Group/Team Effectiveness 313 The Dynamics of Informal Groups 314 Norms and Roles in Informal Groups 314 The Informal Organization 315 The Dysfunctions of Groups and Teams 317 Norm Violation and Role Ambiguity/Conflict 317 The Groupthink, Conformity Problem 317 Risky Shift Phenomenon 318 Dysfunctions in Perspective 318 Social Loafing 319 Teams in the Workplace 319 The Nature of a Team 320 Cross-Functional Teams 321 Virtual Teams 322 Self-Managed Teams 323 How to Make Teams More Effective 323 Summary 327 Ending with Meta-Analytic Research Findings 328 Questions for Discussion and Review 328 Internet Exercise: Work Environment in Team-Based Organizations 329 Real Case: There Are Teams, and There Are Teams 329 Organizational Behavior Case: The Schoolboy Rookie 330 Contents xv Organizational Behavior Case: The Blue-Ribbon Committee 331 Experiential Exercises for Part Three 332 Exercise: Groups and Conflict Resolution 332 Exercise: NASA Moon Survival Task 334 Exercise: TGIF (Thank God It's Friday!) 335 Exercise: Power and Politics 338 PART FOUR MANAGING AND LEADING FOR HIGH PERFORMANCE 339 Consulting Best Practices 339 Chapter 11 Managing Performance through Job Design and Goal Setting 344 Learning Objectives 344 Job Design 344 Background on Job Design 346 Job Enrichment 348 The Job Characteristics Approach to Task Design 349 Diagnosing and Measuring Task Scope 351 Practical Guidelines for Redesigning Jobs 352 Engagement, Disengagement, and Social Information Processing 353 Quality of Work Life, Sociotechnical Design, and HPWPs 355 Quality of Work Life (QWL) 355 Sociotechnical Design 356 High-Performance Work Practices (HPWPs) 357 Goal Setting 359 Theoretical Background of Goal Setting 359 Research on the Impact of Goal Setting 361 Other Theoretically Related and Performance Management Techniques Associated with Goal Setting 364 The Application of Goal Setting to Organizational System Performance 365 Impact on the Psychological Contract 367 Summary 368 Ending with Meta- Analytic Research Findings 369 Questions for Discussion and Review 371 Internet Exercise: What Is the Motivation Potential of Jobs at Southwest Airlines? 371 Real Case: Making It a Nice Place to Work 372 Organizational Behavior Case: The Rubber Chicken Award 373 Organizational Behavior Case: Specific Goals for Human Service 373 Chapter 12 Behavioral Performance Management 374 Learning Objectives 374 Learning Theory Background 375 Behavioristic Theories 3 75 Cognitive Theories 377 Social Learning and Social Cognitive Theoiy 3 78 Principles of Learning: Reinforcement and Punishment 380 Laws of Behavior 380 Critique of Reinforcement Theory 380 Reinforcement as Used in Behavioral Management 382 Positive and Negative Reinforcers 382 The Use of Punishment 383 The Role of Organizational Reward Systems 385 Analysis of Money as a Reinforcer 386 Nonfinancial Rewards 387 Behavioral Performance Management, or O.B. Mod. 390 Step 1: Identification of Performance Behaviors 393 Step 2: Measurement of the Behavior 394 Step 3: Functional Analysis of the Behavior 395 Step 4: Development of an Intervention Strategy 395 Step 5: Evaluation to Ensure Performance Improvement 399 Application of Behavioral Management 400 Manufacturing versus Service Applications 401 Summary 402 Ending with Meta- Analytic Research Findings 402 Questions for Discussion and Review 404 Internet Exercise: Applying Behavior Management Principles to Athletic Performance 404 Real Case: Rewarding Big Time for Failure 404 Organizational Behavior Case: Contrasting Styles 405 Organizational Behavior Case: Volunteers Can't Be Punished 406 Organizational Behavior Case: Up the Piece Rate 406 Organizational Behavior Case: A Tardiness Problem 407 Chapter 13 Effective Leadership Processes Learning Objectives 408 What Is Leadership? 408 408 xvi Contents The Historically Important Studies on Leadership 410 The Iowa Leadership Studies 410 The Ohio State Leadership Studies 412 The Early Michigan Leadership Studies 413 Traditional Theories of Leadership 413 Trait Theories of Leadership 413 From Traits to States and Skills Development 415 Group and Exchange Theories of Leadership 416 Contingency Theory of Leadership 418 Path-Goal Leadership Theory 420 Modern Theoretical Processes of Leadership 423 Charismatic Leadership Theories 423 Transformational Leadership Theory 424 A Social Cognitive Approach 426 Substitutes for Leadership 248 Authentic Leadership 429 Leadership across Cultures 430 Project GLOBE and the Future of International Leadership Studies 432 Summary 435 Ending with Meta-Analytic Research Findings 436 Questions for Discussion and Review 437 Internet Exercise: Leading in Times of Crisis 438 Real Case: No Organization Chart and an 80-Blank- Pages Policy Manual 438 Real Case: A Defining Year for Corporate Leadership 439 Chapter 14 Great Leaders: Styles, Activities, and Skills 441 Learning Objectives 441 Leadership in the New Environment 442 Leadership Styles 444 Style Implications of the Classic Studies and the Modern Theories 444 Classic Styles 447 Leadership Styles in Perspective 448 The Roles and Activities of Leadership 449 Leader/Manager Roles 450 Activities of Successful and Effective Leaders: The Real Managers Study 451 Leadership Skills 457 What Skills Do Leaders Need? 458 Traditional Leadership Development Programs 460 Contemporary Leadership Development Approaches 462 Other Indirect Techniques for Developing Leadership Effectiveness 463 Summary 465 Ending with Meta-Analytic Research Findings 466 Questions for Discussion and Review 467 Internet Exercise: Leaders as Coaches 467 Real Case: Jeanne P. Jackson: A Retailing Leader 467 Real Case: He's the Best—Or Is He? 468 Organizational Behavior Case: The Puppet 469 Experiential Exercises for Part Four 470 Exercise: Job Design Survey 470 Exercise: Role Playing and O.B. Mod. 472 Exercise: Leadership Questionnaire 473 Exercise: Paper Plane Corporation 476 Footnote References and Supplemental Readings 478 References for Application, Boxes and Real Cases 558 Index 562
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ctrlnum	(OCoLC)71146225 (DE-599)BVBBV022266385
dewey-full	658.4
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.4
dewey-search	658.4
dewey-sort	3658.4
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
discipline_str_mv	Wirtschaftswissenschaften
edition	11. ed., internat. ed.
format	Book
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id	DE-604.BV022266385
illustrated	Illustrated
index_date	2024-07-02T16:44:33Z
indexdate	2024-07-09T20:53:42Z
institution	BVB
isbn	9780071259309
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-015476948
oclc_num	71146225
open_access_boolean
owner	DE-1049 DE-703 DE-573 DE-739
owner_facet	DE-1049 DE-703 DE-573 DE-739
physical	XVI, 592 S. graph. Darst.
publishDate	2008
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publishDateSort	2008
publisher	McGraw-Hill
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spelling	Luthans, Fred Verfasser aut Organizational behavior Fred Luthans 11. ed., internat. ed. Boston, Mass. [u.a.] McGraw-Hill 2008 XVI, 592 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index. Organizational behavior Arbeitspsychologie (DE-588)4002767-3 gnd rswk-swf Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 s DE-604 Organisationssoziologie (DE-588)4043788-7 s 1\p DE-604 Arbeitspsychologie (DE-588)4002767-3 s 2\p DE-604 Digitalisierung UB Passau application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015476948&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Luthans, Fred Organizational behavior Organizational behavior Arbeitspsychologie (DE-588)4002767-3 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd
subject_GND	(DE-588)4002767-3 (DE-588)4043788-7 (DE-588)4285859-8
title	Organizational behavior
title_auth	Organizational behavior
title_exact_search	Organizational behavior
title_exact_search_txtP	Organizational behavior
title_full	Organizational behavior Fred Luthans
title_fullStr	Organizational behavior Fred Luthans
title_full_unstemmed	Organizational behavior Fred Luthans
title_short	Organizational behavior
title_sort	organizational behavior
topic	Organizational behavior Arbeitspsychologie (DE-588)4002767-3 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd
topic_facet	Organizational behavior Arbeitspsychologie Organisationssoziologie Organisationsverhalten
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015476948&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT luthansfred organizationalbehavior

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