Benefits management: delivering value from IS & IT investments
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester [u.a.]
Wiley
2006
|
| Schriftenreihe: | Wiley series in information systems
|
| Schlagworte: | |
| Online-Zugang: | Table of contents only Publisher description Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 386-391) and index |
| Beschreibung: | XVII, 399 S. graph. Darst. |
| ISBN: | 9780470094631 047009463X |
Internformat
MARC
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| 245 | 1 | 0 | |a Benefits management |b delivering value from IS & IT investments |c John Ward ; Elizabeth Daniel |
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| 490 | 0 | |a Wiley series in information systems | |
| 500 | |a Includes bibliographical references (p. 386-391) and index | ||
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| 650 | 7 | |a Kosten-batenanalyse |2 gtt | |
| 650 | 7 | |a Management informatiesystemen |2 gtt | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Information technology |x Management | |
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Datensatz im Suchindex
| _version_ | 1804136216333910016 |
|---|---|
| adam_text | Contents
About the Authors x
Series Preface xi
Preface xii
Acknowledgements xviii
1 The Challenge of IS/IT Investments 1
The Development of IS/IT within Organizations 3
The New Economy 4
Productivity Gains from IS /IT 5
The Generic Benefits of IT 7
Tangible and Intangible Benefits 20
Emergent Benefits 21
The Disbenefits of IS/IT 22
Net Benefits: The Measure of IS Success 25
Current Investment Appraisal Approaches 27
The Need for a Fresh Approach: Benefits
Management 36
The Importance of a Common Language: Information
Systems and Information Technology 48
Summary 51
2 Understanding the Strategic Context 53
The Competitive Forces and Resource Based Views of
Strategy 54
Ends, Ways, Means 58
PEST Analysis 60
vi Contents
Industry Attractiveness and Competitive Forces Analysis 62
External Value Chain Analysis 69
Internal Value Chain Analysis 73
Balancing the External and Internal Contexts:
The Dimensions of Competence 80
Linking Business, IS and IT Strategies 81
Balancing the Portfolio of Investments: The Applications
Portfolio 83
Organizational Information Competences 91
The Challenge of Implementation 94
Summary 96
3 The Foundations of Benefits Management 97
The Need for Another Process for Managing IS/IT
Investments? 99
The Origins of the Benefits Management Approach and
Process 102
An Overview of the Benefits Management
Process 104
Identifying and Structuring the Benefits 105
Planning Benefits Realization 110
Executing the Benefits Plan 112
Reviewing and Evaluating the Results 113
Establishing the Potential for Further Benefits 115
What is Different about this Approach? 116
Summary 119
4 Establishing the Why, What and How 121
Why: Identifying Business and Organizational
Drivers 122
Strategic Drivers, Dimensions of Competence and the
Nature of Change 125
Establishing Investment Objectives 128
Linking the Investment Objectives to Drivers 130
What: The Business Benefits 132
How: The Benefits Dependency Network 133
Measurement and Ownership 143
The Nature of Benefit and Change Ownership 146
Benefit and Change Templates 150
Worked Example: Improved Control within
a Food Processing Organization 151
Summary 161
Contents vii
5 Building the Business Case 167
Arguing the Value of the Investment 170
A Structure for Analysing and Describing the
Benefits 172
Observable Benefits 173
Measurable Benefits 174
Quantifying the Benefits: The Major Challenge 176
Financial Benefits 185
Cost Reductions 188
Revenue Increases 190
Project Cost Assessment 194
Variations in Benefits and Changes across the
Application Portfolio 196
Risk Assessment 200
Completing the Business Case 205
Summary 211
6 Stakeholder and Change Management 212
Assessing the Feasibility of Achieving the Benefits:
Stakeholder Analysis 214
Stakeholder Analysis Techniques 217
From Analysis to Action 222
Completing the Benefits Plan 226
Approaches to Managing Change 228
Matching the Management Approach and Stakeholder
Behaviours 229
The Nature of IT Enabled Change Management: Is it
Different? 237
Alternative Change Management Strategies 238
Summary 243
7 Implementing a Benefits Management Approach 245
Rationales for Introducing Benefits Management 246
Initiating and Managing a Benefits Driven Investment 250
The Project Sponsor 253
The Business Project Manager 254
The First Workshop 256
The Second Workshop 257
Inclusion of the Benefits Plan in the Management of the
Project 263
Evaluating the Results and Establishing Potential for
Further Benefits 264
Monitoring the Benefits after Implementation 268
viii Contents
Fit with other Methodologies 269
Summary 275
8 The Importance of Context 277
Factors to Take into Account 278
The Public Sector 279
Small Businesses 286
Multiunit Businesses: Replicated Deployments 289
Variations across the Applications Portfolio 290
Different Application Types 298
Information Management 300
Customer Relationship Management Systems 305
Enterprise Resource Planning Systems 309
Enterprise Portals 314
Infrastructure Investments 316
Non IT Projects 321
Different IS/IT Supply Arrangements 322
Summary 327
9 From Projects to Programmes to Portfolios 328
Defining Programmes 329
Types of Programme: Planned and Emergent 331
Programme Dependency Networks 332
The Management of Programmes 337
Governance of the Investment Portfolio 338
Setting Priorities 340
The Applications Portfolio for Priority Setting 342
Links to Drivers 344
Including Emergent Investments in the Management of
the Portfolio 348
Summary 350
10 Creating a Better Future 353
The Continuing Challenge of IS/IT Investments 354
Characteristics of the Benefits Management
Approach 356
The Value of the Process 357
Going Further: Using Benefits Management to Formulate
and Implement Strategy 361
The Purpose of Strategies: To Deliver Benefits to
Stakeholders 363
Contents ix
Incorporating Benefits Management into Strategic
Thinking 364
Examples of Benefits Driven Strategies 367
Future Trends in IS/IT and their Implications for
Benefits Management 371
Having it All: Productivity and Agility Benefits from IS/IT 379
A Final Word or Two 383
Glossary 384
References 386
Index 392
|
| adam_txt |
Contents
About the Authors x
Series Preface xi
Preface xii
Acknowledgements xviii
1 The Challenge of IS/IT Investments 1
The Development of IS/IT within Organizations 3
The New Economy 4
Productivity Gains from IS /IT 5
The Generic Benefits of IT 7
Tangible and Intangible Benefits 20
Emergent Benefits 21
The Disbenefits of IS/IT 22
Net Benefits: The Measure of IS Success 25
Current Investment Appraisal Approaches 27
The Need for a Fresh Approach: Benefits
Management 36
The Importance of a Common Language: Information
Systems and Information Technology 48
Summary 51
2 Understanding the Strategic Context 53
The Competitive Forces and Resource Based Views of
Strategy 54
Ends, Ways, Means 58
PEST Analysis 60
vi Contents
Industry Attractiveness and Competitive Forces Analysis 62
External Value Chain Analysis 69
Internal Value Chain Analysis 73
Balancing the External and Internal Contexts:
The Dimensions of Competence 80
Linking Business, IS and IT Strategies 81
Balancing the Portfolio of Investments: The Applications
Portfolio 83
Organizational Information Competences 91
The Challenge of Implementation 94
Summary 96
3 The Foundations of Benefits Management 97
The Need for Another Process for Managing IS/IT
Investments? 99
The Origins of the Benefits Management Approach and
Process 102
An Overview of the Benefits Management
Process 104
Identifying and Structuring the Benefits 105
Planning Benefits Realization 110
Executing the Benefits Plan 112
Reviewing and Evaluating the Results 113
Establishing the Potential for Further Benefits 115
What is Different about this Approach? 116
Summary 119
4 Establishing the Why, What and How 121
Why: Identifying Business and Organizational
Drivers 122
Strategic Drivers, Dimensions of Competence and the
Nature of Change 125
Establishing Investment Objectives 128
Linking the Investment Objectives to Drivers 130
What: The Business Benefits 132
How: The Benefits Dependency Network 133
Measurement and Ownership 143
The Nature of Benefit and Change Ownership 146
Benefit and Change Templates 150
Worked Example: Improved Control within
a Food Processing Organization 151
Summary 161
Contents vii
5 Building the Business Case 167
Arguing the Value of the Investment 170
A Structure for Analysing and Describing the
Benefits 172
Observable Benefits 173
Measurable Benefits 174
Quantifying the Benefits: The Major Challenge 176
Financial Benefits 185
Cost Reductions 188
Revenue Increases 190
Project Cost Assessment 194
Variations in Benefits and Changes across the
Application Portfolio 196
Risk Assessment 200
Completing the Business Case 205
Summary 211
6 Stakeholder and Change Management 212
Assessing the Feasibility of Achieving the Benefits:
Stakeholder Analysis 214
Stakeholder Analysis Techniques 217
From Analysis to Action 222
Completing the Benefits Plan 226
Approaches to Managing Change 228
Matching the Management Approach and Stakeholder
Behaviours 229
The Nature of IT Enabled Change Management: Is it
Different? 237
Alternative Change Management Strategies 238
Summary 243
7 Implementing a Benefits Management Approach 245
Rationales for Introducing Benefits Management 246
Initiating and Managing a Benefits Driven Investment 250
The Project Sponsor 253
The Business Project Manager 254
The First Workshop 256
The Second Workshop 257
Inclusion of the Benefits Plan in the Management of the
Project 263
Evaluating the Results and Establishing Potential for
Further Benefits 264
Monitoring the Benefits after Implementation 268
viii Contents
Fit with other Methodologies 269
Summary 275
8 The Importance of Context 277
Factors to Take into Account 278
The Public Sector 279
Small Businesses 286
Multiunit Businesses: Replicated Deployments 289
Variations across the Applications Portfolio 290
Different Application Types 298
Information Management 300
Customer Relationship Management Systems 305
Enterprise Resource Planning Systems 309
Enterprise Portals 314
Infrastructure Investments 316
Non IT Projects 321
Different IS/IT Supply Arrangements 322
Summary 327
9 From Projects to Programmes to Portfolios 328
Defining Programmes 329
Types of Programme: Planned and Emergent 331
Programme Dependency Networks 332
The Management of Programmes 337
Governance of the Investment Portfolio 338
Setting Priorities 340
The Applications Portfolio for Priority Setting 342
Links to Drivers 344
Including Emergent Investments in the Management of
the Portfolio 348
Summary 350
10 Creating a Better Future 353
The Continuing Challenge of IS/IT Investments 354
Characteristics of the Benefits Management
Approach 356
The Value of the Process 357
Going Further: Using Benefits Management to Formulate
and Implement Strategy 361
The Purpose of Strategies: To Deliver Benefits to
Stakeholders 363
Contents ix
Incorporating Benefits Management into Strategic
Thinking 364
Examples of Benefits Driven Strategies 367
Future Trends in IS/IT and their Implications for
Benefits Management 371
Having it All: Productivity and Agility Benefits from IS/IT 379
A Final Word or Two 383
Glossary 384
References 386
Index 392 |
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| id | DE-604.BV022229273 |
| illustrated | Illustrated |
| index_date | 2024-07-02T16:32:05Z |
| indexdate | 2024-07-09T20:52:52Z |
| institution | BVB |
| isbn | 9780470094631 047009463X |
| language | English |
| lccn | 2005017407 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015440383 |
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| physical | XVII, 399 S. graph. Darst. |
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| spelling | Ward, John Verfasser aut Benefits management delivering value from IS & IT investments John Ward ; Elizabeth Daniel Chichester [u.a.] Wiley 2006 XVII, 399 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wiley series in information systems Includes bibliographical references (p. 386-391) and index Informatietechnologie gtt Kosten-batenanalyse gtt Management informatiesystemen gtt Wirtschaft Information technology Management Information storage and retrieval systems Business Informationstechnik (DE-588)4026926-7 gnd rswk-swf Informationssystem (DE-588)4072806-7 gnd rswk-swf Investitionsrechnung (DE-588)4027575-9 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Informationssystem (DE-588)4072806-7 s Investitionsrechnung (DE-588)4027575-9 s DE-604 Daniel, Elizabeth Sonstige oth http://www.loc.gov/catdir/toc/ecip0514/2005017407.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0622/2005017407-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015440383&sequence=000008&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ward, John Benefits management delivering value from IS & IT investments Informatietechnologie gtt Kosten-batenanalyse gtt Management informatiesystemen gtt Wirtschaft Information technology Management Information storage and retrieval systems Business Informationstechnik (DE-588)4026926-7 gnd Informationssystem (DE-588)4072806-7 gnd Investitionsrechnung (DE-588)4027575-9 gnd |
| subject_GND | (DE-588)4026926-7 (DE-588)4072806-7 (DE-588)4027575-9 |
| title | Benefits management delivering value from IS & IT investments |
| title_auth | Benefits management delivering value from IS & IT investments |
| title_exact_search | Benefits management delivering value from IS & IT investments |
| title_exact_search_txtP | Benefits management delivering value from IS & IT investments |
| title_full | Benefits management delivering value from IS & IT investments John Ward ; Elizabeth Daniel |
| title_fullStr | Benefits management delivering value from IS & IT investments John Ward ; Elizabeth Daniel |
| title_full_unstemmed | Benefits management delivering value from IS & IT investments John Ward ; Elizabeth Daniel |
| title_short | Benefits management |
| title_sort | benefits management delivering value from is it investments |
| title_sub | delivering value from IS & IT investments |
| topic | Informatietechnologie gtt Kosten-batenanalyse gtt Management informatiesystemen gtt Wirtschaft Information technology Management Information storage and retrieval systems Business Informationstechnik (DE-588)4026926-7 gnd Informationssystem (DE-588)4072806-7 gnd Investitionsrechnung (DE-588)4027575-9 gnd |
| topic_facet | Informatietechnologie Kosten-batenanalyse Management informatiesystemen Wirtschaft Information technology Management Information storage and retrieval systems Business Informationstechnik Informationssystem Investitionsrechnung |
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