Verfügbarkeit: Operations management

Operations management:

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Bibliographische Detailangaben
Hauptverfasser:	Slack, Nigel 1946- (VerfasserIn), Chambers, Stuart (VerfasserIn), Johnston, Robert (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Harlow ; Munich [u.a.] Prentice Hall, Financial Times 2007
Ausgabe:	5. ed.
Schlagworte:	Production management Johnston, Robert Operations Management Prozessmanagement Lehrbuch
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Literaturangaben
Beschreibung:	XXIV, 728 S. Ill., graph. Darst. Student access kit
ISBN:	0273708473 9780273708476

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MARC


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adam_text	ÜQJQteniS- .__. Guide to Operations in action , examples, short cases and case studies xi Guided tour of the book xiv Guided tour of the online resources xvi Preface xviii How to use this book xxi About the authors xxii Acknowledgements xxiii Summary answers to key questions Case study: Operations objectives at the Penang Mutiara Problems Study activities Notes on chapter Selected further reading Useful websites 55 56 58 59 59 60 60 Part One INTRODUCTION 3 Operations strategy 61 1 Operations management Introduction 2 What is operations management? 4 Operations management is about managing processes 12 Operations processes have different characteristics 16 The activities of operations management 21 The model of operations management 24 Summary answers to key questions 25 Case study: Design house partnerships at Concept Design Services 27 Problems 30 Study activities 32 Notes on chapter 32 Selected further reading 33 Useful websites 33 ! 2 The strategic role and objectives ; ! of operations 34 \| Introduction 34 The role of the operations function 35 Operations performance objectives 39 The quality objective 40 The speed objective 42 The dependability objective 44 The flexibility objective 46 The cost objective 49 The polar representation of performance objectives 54 Introduction 61 What is strategy and what is operations strategy? 63 The top-down perspective 63 The bottom-up perspective 65 The market requirements perspective . 67 The operations resources perspective 73 The process of operations strategy 75 Summary answers to key questions 80 Case study: Long Ridge Gliding Club 81 Problems 82 Study activities 83 Notes on chapter 83 Selected further reading 84 Useful websites 84 4 Process design 88 Introduction 88 The design activity 90 Process types - the volume-variety effect on process design 93 Detailed process design 102 The effects of process variability 109 Summary answers to key questions 112 Case study: The Central Evaluation Unit 113 Problems 114 Study activities 115 Notes on chapter 116 Selected further reading 116 Useful websites 117 Contents 5 The design of products and services 118 Introduction 118 Why is good design so important? 120 Concept generation 124 Concept screening 126 Preliminary design 129 Design evaluation and improvement 133 Prototyping and final design 136 The benefits of interactive design 137 Summary answers to key questions 142 Case study: Chatsworth - the adventure playground decision 143 Problems 144 Study activities 145 Notes on chapter 145 Selected further reading 146 Useful websites 146 6 Supply network design 147 Introduction 147 The supply network perspective 148 Configuring the supply network 151 The location of capacity 156 Long-term capacity management 164 Summary answers to key questions 170 Case study: Delta Synthetic Fibres 171 Problems 172 Study activities 174 Notes on chapter 175 Selected further reading 175 Useful websites 175 Supplement to Chapter 6 - Forecasting 176 Introduction 176 Forecasting - knowing the options 176 In essence forecasting is simple 177 Approaches to forecasting 178 7 Layout and flow Introduction What is layout? The basic layout types Detailed design of the layout Summary answers to key questions Casestudy: Weldon Hand Tools Problems 185 185 187 188 199 215 216 217 Study activities 218 Wofes on chapter 219 Selected further reading 219 Useful websites 219 8 Process technology 220 ; Introduction 220 What is process technology? 222 Materials-processing technology 224 Information-processing technology 226 Customer-processing technology 234 Process technology should reflect volume and variety 239 Choice of technology 241 Summary answers to key questions 245 Case study: Rochem Ltd 247 Problems 249 Study activities 249 Notes on chapter 250 Selected further reading 251 Useful websites 251 9 Job design and work organization 252 Introduction 252 What is job design? 254 Designing environmental conditions - ergonomics 255 Designing the human interface - ergonomie workplace design 258 Designing task allocation - the division of labour 259 Designing job methods - scientific management 261 Work measurement in job design 266 Designing for job commitment - behavioural approaches to job design 271 Summary answers to key questions 279 Case study: South West Cross Bank 280 Problems 282 Study activities 283 Notes on chapter 284 Selected further reading 284 Useru/ websites 285 Part Three PLANNING AND CONTROL 10 The nature of planning and control 288 introduction What is planning and control? 288 290 Contents The nature of supply and demand 292 Planning and control activities 297 Summary answers to key questions 298 Case study: Air traffic control: a world-class juggling act 315 Problems 316 Study activities 318 Notes on chapter 319 Selected further reading 319 Useful websites 319 11 Capacity planning and control 320 Introduction 320 What is capacity? 322 Planning and controlling capacity 323 Measuring demand and capacity 325 The alternative capacity plans 333 Choosing a capacity planning and control approach 341 Capacity planning as a queuing problem 346 Summary answers to key questions 351 Case study: Holly Farm 352 Problems 355 Study activities 356 Notes on chapter 356 Selected further reading 357 Useru/ websites 357 Supplement to Chapter 11 - Analytical queuing models 358 Introduction 358 Notation 358 Variability 359 Types of queuing system 361 12 Inventory planning and control 365 ; Introduction 365 What is inventory? 367 The volume decision - how much to order 372 The timing decision - when to place an order 383 Inventory analysis and control systems 388 Summary answers to key quesťons 394 Case study: Trans-European Plastics 396 Problems 398 Study activities 398 Notes on chapter 399 Selected further reading 399 Useful websites 399 13 Supply chain planning and control 400; Introduction 400 What is supply chain management? 402 The activities of supply chain management 404 Types of relationships in supply chains 415 Supply chain behaviour 420 Summary answers to key questions All Case study: Supplying fast fashion 428 Problems 431 Study activities 432 Notes on chapter 433 Selected further reading . 433 Useru/ websites 434 14 Enterprise resource planning [ (ERP) 435 Introduction 435 What is ERP? 437 Materials requirements planning (MRP) 439 MRP calculations 448 Manufacturing resource planning (MRP II) 451 Enterprise resource planning (ERP) 452 Web-integrated ERP 455 Summary answers to key questions 458 Case study: Psycho Sports Ltd 459 Problems 461 Study activities 462 Notes on chapter 463 Selected further reading 463 Useful websites 463 15 Lean operations and JIT 464 , Introduction 464 What is lean and just-in-time? 466 The lean philosophy 469 JIT techniques 475 JIT planning and control 479 JIT in service operations 484 JIT and MRP 486 Summary answers to key questions 488 Case study: Boys and Boden (B&B) 490 Problems 491 Study activities 492 Notes on chapter 493 Selected further reading 493 Useful websites 494 Contents 16 Project planning and control 495 Introduction What is a project? Successful project management The project planning and control process Network planning Summary answers to key questions Case study: United Photonics Malaysia Sdn Bhd Problems Study activities Notes on chapter Selected further reading Useful websites 19 Failure prevention and recovery 617 495 Introduction 617 497 Operations failure 619 499 Failure detection and analysis 626 500 Improving process reliability 631 515 Recovery 640 527 Summary answers to key questions 644 529 Case study: The Chernobyl failure 645 533 Problems 647 534 Study activities 647 535 Notes on chapter 648 535 Selected further reading 648 535 Useful websites 648 і 17 Quality planning and control 536 < Introduction 536 What is quality and why is it so important? 538 Conformance to specification 544 Statistical process control (SPC) 552 Process control, learning and knowledge 565 Acceptance sampling 568 Summary answers to key questions 571 Case study: Turnaround at the Preston plant 572 Problems 574 Study activities 575 Notes on chapter 576 Selected further reading 576 Useful websites 577 20 Managing improvement - the TQM approach 649 Introduction 649 TQM and the management of improvement 651 What is TQM? 652 Implementing improvement programmes 663 Quality awards 668 Summary answers to key questions 670 Case study: The Waterlander Hotel 671 Problems 672 Study activities 673 Notes on chapter 674 Selected further reading 675 Useful websites 675 tR 18 Operations improvement 580 Introduction 580 Measuring and improving performance 582 Improvement priorities 588 Approaches to improvement 594 The techniques of improvement 602 Summary answers to key questions 608 Case study; Geneva Construction and Risk 609 Appendix: Extract from What is Six Sigma and how might it be applied in GCR? 611 Problems 612 Study activities 614 Notes on chapter 615 Selected further reading 616 Useful websites 616 Part Five THE OPERATIONS CHALLENGE 676 21 The operations challenge 678 Introduction 678 Why challenges? 679 Globalization 680 Corporate social responsibility 682 Environmental responsibility 684 Technology 689 Knowledge management 691 Summary answers to key questions 694 Case study: CSR as it is presented 695 Study activities 696 Notes on chapter 696 Selected further reading 697 Useful websites 697 Glossary 698 Index 708
adam_txt	ÜQJQteniS- ._. Guide to Operations in action', examples, short cases and case studies xi Guided tour of the book xiv Guided tour of the online resources xvi Preface xviii How to use this book xxi About the authors xxii Acknowledgements xxiii Summary answers to key questions Case study: Operations objectives at the Penang Mutiara Problems Study activities Notes on chapter Selected further reading Useful websites 55 56 58 59 59 60 60 Part One INTRODUCTION 3 Operations strategy 61 1 Operations management Introduction 2 What is operations management? 4 Operations management is about managing processes 12 Operations processes have different characteristics 16 The activities of operations management 21 The model of operations management 24 Summary answers to key questions 25 Case study: Design house partnerships at Concept Design Services 27 Problems 30 Study activities 32 Notes on chapter 32 Selected further reading 33 Useful websites 33 ! 2 The strategic role and objectives ; ! of operations 34 \| Introduction 34 The role of the operations function 35 Operations performance objectives 39 The quality objective 40 The speed objective 42 The dependability objective 44 The flexibility objective 46 The cost objective 49 The polar representation of performance objectives 54 Introduction 61 What is strategy and what is operations strategy? 63 The 'top-down' perspective 63 The 'bottom-up' perspective 65 The market requirements perspective . 67 The operations resources perspective 73 The process of operations strategy 75 Summary answers to key questions 80 Case study: Long Ridge Gliding Club 81 Problems 82 Study activities 83 Notes on chapter 83 Selected further reading 84 Useful websites 84 4 Process design 88 Introduction 88 The design activity 90 Process types - the volume-variety effect on process design 93 Detailed process design 102 The effects of process variability 109 Summary answers to key questions 112 Case study: The Central Evaluation Unit 113 Problems 114 Study activities 115 Notes on chapter 116 Selected further reading 116 Useful websites 117 Contents 5 The design of products and services 118 Introduction 118 Why is good design so important? 120 Concept generation 124 Concept screening 126 Preliminary design 129 Design evaluation and improvement 133 Prototyping and final design 136 The benefits of interactive design 137 Summary answers to key questions 142 Case study: Chatsworth - the adventure playground decision 143 Problems 144 Study activities 145 Notes on chapter 145 Selected further reading 146 Useful websites 146 6 Supply network design 147 Introduction 147 The supply network perspective 148 Configuring the supply network 151 The location of capacity 156 Long-term capacity management 164 Summary answers to key questions 170 Case study: Delta Synthetic Fibres 171 Problems 172 Study activities 174 Notes on chapter 175 Selected further reading 175 Useful websites 175 Supplement to Chapter 6 - Forecasting 176 Introduction 176 Forecasting - knowing the options 176 In essence forecasting is simple 177 Approaches to forecasting 178 7 Layout and flow Introduction What is layout? The basic layout types Detailed design of the layout Summary answers to key questions Casestudy: Weldon Hand Tools Problems 185 185 187 188 199 215 216 217 Study activities 218 Wofes on chapter 219 Selected further reading 219 Useful websites 219 8 Process technology 220 ; Introduction 220 What is process technology? 222 Materials-processing technology 224 Information-processing technology 226 Customer-processing technology 234 Process technology should reflect volume and variety 239 Choice of technology 241 Summary answers to key questions 245 Case study: Rochem Ltd 247 Problems 249 Study activities 249 Notes on chapter 250 Selected further reading 251 Useful websites 251 9 Job design and work organization 252 Introduction 252 What is job design? 254 Designing environmental conditions - ergonomics 255 Designing the human interface - ergonomie workplace design 258 Designing task allocation - the division of labour 259 Designing job methods - scientific management 261 Work measurement in job design 266 Designing for job commitment - behavioural approaches to job design 271 Summary answers to key questions 279 Case study: South West Cross Bank 280 Problems 282 Study activities 283 Notes on chapter 284 Selected further reading 284 Useru/ websites 285 Part Three PLANNING AND CONTROL 10 The nature of planning and control 288 introduction What is planning and control? 288 290 Contents The nature of supply and demand 292 Planning and control activities 297 Summary answers to key questions 298 Case study: Air traffic control: a world-class juggling act 315 Problems 316 Study activities 318 Notes on chapter 319 Selected further reading 319 Useful websites 319 11 Capacity planning and control 320 Introduction 320 What is capacity? 322 Planning and controlling capacity 323 Measuring demand and capacity 325 The alternative capacity plans 333 Choosing a capacity planning and control approach 341 Capacity planning as a queuing problem 346 Summary answers to key questions 351 Case study: Holly Farm 352 Problems 355 Study activities 356 Notes on chapter 356 Selected further reading 357 Useru/ websites 357 Supplement to Chapter 11 - Analytical queuing models 358 Introduction 358 Notation 358 Variability 359 Types of queuing system 361 ' 12 Inventory planning and control 365 ; Introduction 365 What is inventory? 367 The volume decision - how much to order 372 The timing decision - when to place an order 383 Inventory analysis and control systems 388 Summary answers to key quesťons 394 Case study: Trans-European Plastics 396 Problems 398 Study activities 398 Notes on chapter 399 Selected further reading 399 Useful websites 399 13 Supply chain planning and control 400; Introduction 400 What is supply chain management? 402 The activities of supply chain management 404 Types of relationships in supply chains 415 Supply chain behaviour 420 Summary answers to key questions All Case study: Supplying fast fashion 428 Problems 431 Study activities 432 Notes on chapter 433 Selected further reading . 433 Useru/ websites 434 14 Enterprise resource planning [ (ERP) 435 Introduction 435 What is ERP? 437 Materials requirements planning (MRP) 439 MRP calculations 448 Manufacturing resource planning (MRP II) 451 Enterprise resource planning (ERP) 452 Web-integrated ERP 455 Summary answers to key questions 458 Case study: Psycho Sports Ltd 459 Problems 461 Study activities 462 Notes on chapter 463 Selected further reading 463 Useful websites 463 ' 15 Lean operations and JIT 464 ', Introduction 464 What is lean and just-in-time? 466 The lean philosophy 469 JIT techniques 475 JIT planning and control 479 JIT in service operations 484 JIT and MRP 486 Summary answers to key questions 488 Case study: Boys and Boden (B&B) 490 Problems 491 Study activities 492 Notes on chapter 493 Selected further reading 493 Useful websites 494 Contents 16 Project planning and control 495 Introduction What is a project? Successful project management The project planning and control process Network planning Summary answers to key questions Case study: United Photonics Malaysia Sdn Bhd Problems Study activities Notes on chapter Selected further reading Useful websites 19 Failure prevention and recovery 617 495 Introduction 617 497 Operations failure 619 499 Failure detection and analysis 626 500 Improving process reliability 631 515 Recovery 640 527 Summary answers to key questions 644 529 Case study: The Chernobyl failure 645 533 Problems 647 534 Study activities 647 535 Notes on chapter 648 535 Selected further reading 648 535 Useful websites 648 і 17 Quality planning and control 536 < Introduction 536 What is quality and why is it so important? 538 Conformance to specification 544 Statistical process control (SPC) 552 Process control, learning and knowledge 565 Acceptance sampling 568 Summary answers to key questions 571 Case study: Turnaround at the Preston plant 572 Problems 574 Study activities 575 Notes on chapter 576 Selected further reading 576 Useful websites 577 20 Managing improvement - the TQM approach 649 Introduction 649 TQM and the management of improvement 651 What is TQM? 652 Implementing improvement programmes 663 Quality awards 668 Summary answers to key questions 670 Case study: The Waterlander Hotel 671 Problems 672 Study activities 673 Notes on chapter 674 Selected further reading 675 Useful websites 675 tR 18 Operations improvement 580 Introduction 580 Measuring and improving performance 582 Improvement priorities 588 Approaches to improvement 594 The techniques of improvement 602 Summary answers to key questions 608 Case study; Geneva Construction and Risk 609 Appendix: Extract from 'What is Six Sigma and how might it be applied in GCR?' 611 Problems 612 Study activities 614 Notes on chapter 615 Selected further reading 616 Useful websites 616 Part Five THE OPERATIONS CHALLENGE 676 21 The operations challenge 678 Introduction 678 Why challenges? 679 Globalization 680 Corporate social responsibility 682 Environmental responsibility 684 Technology 689 Knowledge management 691 Summary answers to key questions 694 Case study: CSR as it is presented 695 Study activities 696 Notes on chapter 696 Selected further reading 697 Useful websites 697 Glossary 698 Index 708
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