Quality management essentials:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam u.a.
Elsevier Butterworth-Heinemann
2007
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 212 S. graph. Darst. |
| ISBN: | 0750667869 9780750667869 |
Internformat
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| 245 | 1 | 0 | |a Quality management essentials |c David Hoyle |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a Amsterdam u.a. |b Elsevier Butterworth-Heinemann |c 2007 | |
| 300 | |a IX, 212 S. |b graph. Darst. | ||
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Datensatz im Suchindex
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| adam_text | Contents
Preface vii
Chapter 1 Introduction to quality 1
Principles or prescription 1
Needs, requirements and expectations 2
The stakeholders 4
Defining quality 9
The characteristics of quality 11
Summary 19
Chapter 2 Achieving sustaining and improving quality 21
The nature of quality management 21
Goal management or risk management 22
Quality management principles 24
Quality planning (QP) 34
Quality control (QC) 36
Quality improvement (QI) 54
Quality assurance (QA) 60
Level of attention to quality 62
Summary 64
Chapter 3 A systems approach 65
Systems thinking 65
Scope of the system 69
Design of the system 70
Integrated management 72
Summary 75
vi Contents
Chapter 4 Managing quality using ISO 9000 76
Introduction 76
Quality management system (development) 82
Management responsibility 83
Resource management 85
Product realization 86
Measurement, analysis and improvement 87
Performance improvement 90
Summary 90
Chapter 5 How ISO 9000 made us think about quality 92
Introduction 92
How we think about ISO 9000 93
How we think about quality management systems 94
How we think about certification 98
How ISO 9000 made us move our eye off the ball 103
How we think about reviews, inspections and audits 106
Is ISO 9000:2000 any different? 107
Misconceptions about the ISO 9000 family 108
Summary 109
Chapter 6 Managing quality using the process approach 110
A general philosophy of process management 110
Characteristics of a process 126
Developing a process based management system 135
Summary 150
Chapter 7 Making the case for managing quality more effectively 153
Identifying the need 153
Defining the objective 164
Proving the need 165
Establishing feasibility 166
Securing the commitment 171
Summary 181
Appendix A Food for thought 183
Appendix B Glossary 185
Bibliography 203
Index 207
|
| adam_txt |
Contents
Preface vii
Chapter 1 Introduction to quality 1
Principles or prescription 1
Needs, requirements and expectations 2
The stakeholders 4
Defining quality 9
The characteristics of quality 11
Summary 19
Chapter 2 Achieving sustaining and improving quality 21
The nature of quality management 21
Goal management or risk management 22
Quality management principles 24
Quality planning (QP) 34
Quality control (QC) 36
Quality improvement (QI) 54
Quality assurance (QA) 60
Level of attention to quality 62
Summary 64
Chapter 3 A systems approach 65
Systems thinking 65
Scope of the system 69
Design of the system 70
Integrated management 72
Summary 75
vi Contents
Chapter 4 Managing quality using ISO 9000 76
Introduction 76
Quality management system (development) 82
Management responsibility 83
Resource management 85
Product realization 86
Measurement, analysis and improvement 87
Performance improvement 90
Summary 90
Chapter 5 How ISO 9000 made us think about quality 92
Introduction 92
How we think about ISO 9000 93
How we think about quality management systems 94
How we think about certification 98
How ISO 9000 made us move our eye off the ball 103
How we think about reviews, inspections and audits 106
Is ISO 9000:2000 any different? 107
Misconceptions about the ISO 9000 family 108
Summary 109
Chapter 6 Managing quality using the process approach 110
A general philosophy of process management 110
Characteristics of a process 126
Developing a process based management system 135
Summary 150
Chapter 7 Making the case for managing quality more effectively 153
Identifying the need 153
Defining the objective 164
Proving the need 165
Establishing feasibility 166
Securing the commitment 171
Summary 181
Appendix A Food for thought 183
Appendix B Glossary 185
Bibliography 203
Index 207 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T16:28:58Z |
| indexdate | 2024-07-09T20:52:40Z |
| institution | BVB |
| isbn | 0750667869 9780750667869 |
| language | English |
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| physical | IX, 212 S. graph. Darst. |
| publishDate | 2007 |
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| spelling | Hoyle, David Verfasser aut Quality management essentials David Hoyle 1. ed. Amsterdam u.a. Elsevier Butterworth-Heinemann 2007 IX, 212 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier ISO 9000: 2000 (DE-588)4609512-3 gnd rswk-swf ISO 9000 Series Standards Quality control Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 s DE-604 ISO 9000: 2000 (DE-588)4609512-3 u HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015431585&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hoyle, David Quality management essentials ISO 9000: 2000 (DE-588)4609512-3 gnd ISO 9000 Series Standards Quality control Qualitätskontrolle (DE-588)4047968-7 gnd |
| subject_GND | (DE-588)4609512-3 (DE-588)4047968-7 |
| title | Quality management essentials |
| title_auth | Quality management essentials |
| title_exact_search | Quality management essentials |
| title_exact_search_txtP | Quality management essentials |
| title_full | Quality management essentials David Hoyle |
| title_fullStr | Quality management essentials David Hoyle |
| title_full_unstemmed | Quality management essentials David Hoyle |
| title_short | Quality management essentials |
| title_sort | quality management essentials |
| topic | ISO 9000: 2000 (DE-588)4609512-3 gnd ISO 9000 Series Standards Quality control Qualitätskontrolle (DE-588)4047968-7 gnd |
| topic_facet | ISO 9000: 2000 ISO 9000 Series Standards Quality control Qualitätskontrolle |
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