Key issues in the new knowledge management:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
KMCI Press [u.a.]
2003
|
| Schriftenreihe: | Business, knowledge management
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XXVII, 350 S. Ill., graph. Darst. |
| ISBN: | 0750676558 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface, xiii
Acknowledgments, xvii
Introduction: What Is the New Knowledge
Management (TNKM), and What Are Its Key
Issues?, xix
What Is the New Knowledge Management? xix
What Are Its Issues? xxi
Who this Book Is For, xxvi
How to Use This Book, xxvi
References, xxvi
Chapter 1
The Knowledge Conundrum 1
Introduction, 1
On Definition, 2
Definitions of Knowledge, 3
World 2 Definitions, 11
World 3 Definitions, 13
Data, Information, Knowledge, and Wisdom, 17
World 3 Data, Information, Knowledge, and
Wisdom, 17
World 2 Data, Information, and Knowledge, 19
Tacit Knowledge and Explicit Knowledge, 20
Polanyi, Implicit Knowledge, and Popper, 21
Individual Level World 2 Knowledge and Motivational
Hierarchies, 23
Different Types of Knowledge, 26
v
VI Contents
Conclusion, 26
References, 29
Chapter 2
Origin of the Knowledge Life Cycle 32
Introduction, 32
The Organizational Learning Cycle (OLC)/Decision
Execution Cycle (DEC), 33
New Problems, Double Loop Learning, and Popper s
Tetradic Schema, 37
Learning and Knowledge Production: Combining
Argyris/Schön and Popper, 39
A Transactional Systems Model of Agent Interaction, 41
The Motivational Hierarchy, 41
Aspects of Motivational Behavior in the Transactional
System, 43
Sense Making in the Transactional System, 47
The Knowledge Life Cycle (KLC): The Expression of a
Change in Instrumental Motivation, 48
Conclusion, 57
References, 58
Chapter 3
Information Management and
Knowledge Management 60
Introduction: Approach to KM, 60
Complex Adaptive Systems, 61
The Natural Knowledge Processing System (NKPS), 61
Hierarchical versus Organic KM, 62
Some Definitions of Knowledge Management, 63
Information Management and Knowledge Management, 69
Knowledge Processes and Information Processes, 70
Definition and Specification of Knowledge Management, 70
Contents Vll
Levels of Knowledge Management, 71
Breadth of KM Processes, 76
Targets of Knowledge Management, 80
Social and Technological, Policy and Program
Interventions, 81
The Classification of KM Activities, 83
More on How Information Management Differs from
Knowledge Management, 84
Conclusion, 85
References, 86
Chapter 4
Generations of Knowledge Management 88
Three Views of Change in Knowledge Management, 88
The Three Stages of Knowledge Management, 90
Difficulties with the Three Stages View, 91
The Two Ages of Knowledge Management (with a Third
Yet to Come), 94
Difficulties with the Two Ages View, 95
The Two Generations of Knowledge Management, 97
Snowden s Forecast? A Third Age of KM, 104
KM and Scientific Management, 105
KM, Content Management, and Context, 105
Knowledge: Process or Outcome? 110
Sense Making, Complex Adaptive Systems, and the Third
Age, 113
The Cynefin Model and Its Problems, 115
Cynefin Conclusions, 132
Conclusion: The Three Stages, the Three Ages, the Two
Generations, and Comparative Frameworks, 134
References, 136
Vlll Contents
Chapter 5
Knowledge Claim Evaluation:
The Forgotten Factor in
Knowledge Production 142
Introduction, 142
Where Knowledge Claim Evaluation Fits into Knowledge
Production, 143
The Kind of Knowledge Produced by Knowledge Claim
Evaluation, 144
A Framework for Describing Knowledge Claim
Evaluation, 146
Knowledge Claim Evaluation: Specific, 147
An Approach to Evaluating Knowledge Claim Evaluation and
Knowledge Claims, 156
Success Criteria for Knowledge Claim Evaluation, 157
Realizing Knowledge Claim Evaluation Effectiveness:
The Theory of Fair Comparison, 158
Knowledge Claim Evaluation Software, 167
Key Use Cases in KCE Software, 168
Structural Features of KCE Software, 169
Conclusion: Significance and Questions, 171
References, 173
Appendix to Chapter 5
Two Formal Approaches to
Measuring Truthlikeness 177
Introduction, 177
An AHP Based Ratio Scaling Approach, 178
A Fuzzy Measurement Approach to Truthlikeness, 187
Other Approaches to Combining Criterion Attributes of
Truthlikeness and KM Knowledge Production, 191
References, 191
Contents IX
Chapter 6
Applications of The Knowledge Life
Cycle (KLC) Framework 193
Introduction, 193
The Knowledge Life Cycle (KLC), 196
Knowledge Management Strategy Formulation, 200
Knowledge Management and Knowledge Audits, 204
Modeling, Predicting, Forecasting, Simulating, Impact Analysis,
and Evaluation, 206
Metrics Segmentation, 210
Sustainable Innovation, 213
Methodology, 218
Information Technology Requirements, 220
Intellectual Capital, 222
Education and Training, 225
The Open Enterprise, 227
New Value Propositions for Knowledge Management, 230
Conclusion, 234
References, 235
Chapter 7
Knowledge Management as Best Practices
Systems—Where s the Context? 238
Best Practice: The Lack of Context Problem, 238
Knowledge Claims, 239
Metaclaims as Context, 241
A Better Way, 242
Metaclaims in Action, 245
Conclusion, 247
References, 248
X Contents
Chapter 8
What Comes First: Knowledge Management
or Strategy? 249
Introduction, 249
Biased Methodologies, 250
The Strategy Exception Error, 251
Strategy and the New Knowledge Management, 254
Where Knowledge Management Belongs, 256
Conclusion, 257
References, 259
Chapter 9
Knowledge Management and Culture 261
Introduction, 261
Alternative Definitions of Culture, 261
Culture or Something Else?, 264
What Is Culture, and How Does It Fit with Other Factors
Influencing Behavior?, 264
Do Global Properties Exist?, 270
Culture and Knowledge, 271
Conclusion: Culture and Knowledge Management, 272
References, 273
Chapter 10
A Note on Intellectual Capital 275
Introduction, 275
Social Innovation Capital, 278
False Linearity, 279
A False Orientation, 283
Two Systems, Not One, 284
Conclusion, 287
References, 289
Contents XI
Chapter 11
Conclusion 290
Vision of the New Knowledge Management, 290
The New Knowledge Management Landscape, 294
More on Defining Knowledge, 296
The Origin of the KLC, 298
Knowledge Process Management and Information
Management, 299
Supply and Demand Side Knowledge Processing, 302
Meta Claims and Best Practices, 304
Knowledge Claim Evaluation, 305
The Centrality of the Knowledge Life Cycle, 309
KM and Strategy, 312
KM and Culture, 315
The Open Enterprise, 317
Intellectual Capital, 319
Information Technology and the New KM, 321
The Future of the New KM, 323
SECI Model, 323
The EKP, 325
Framework for Analysis of KM Software, 325
Role of Credit Assignment Systems in KM Software, 326
TNKM Metrics, 326
TNKM and Terrorism, 326
The Open Enterprise, Again, 328
Communities of Inquiry (Col), 329
Knowledge Management Methodology, 329
Value Theory in Knowledge Management, 330
The New Knowledge Management and Knowledge
Management Standards, 332
References, 335
Glossary of Acronyms, 337
Index, 339
About the Authors, 351
|
| adam_txt |
Contents
Preface, xiii
Acknowledgments, xvii
Introduction: What Is the New Knowledge
Management (TNKM), and What Are Its Key
Issues?, xix
What Is the New Knowledge Management? xix
What Are Its Issues? xxi
Who this Book Is For, xxvi
How to Use This Book, xxvi
References, xxvi
Chapter 1
The Knowledge Conundrum 1
Introduction, 1
On Definition, 2
Definitions of Knowledge, 3
World 2 Definitions, 11
World 3 Definitions, 13
Data, Information, Knowledge, and Wisdom, 17
World 3 Data, Information, Knowledge, and
Wisdom, 17
World 2 Data, Information, and Knowledge, 19
Tacit Knowledge and Explicit Knowledge, 20
Polanyi, Implicit Knowledge, and Popper, 21
Individual Level World 2 Knowledge and Motivational
Hierarchies, 23
Different Types of Knowledge, 26
v
VI Contents
Conclusion, 26
References, 29
Chapter 2
Origin of the Knowledge Life Cycle 32
Introduction, 32
The Organizational Learning Cycle (OLC)/Decision
Execution Cycle (DEC), 33
New Problems, Double Loop Learning, and Popper's
Tetradic Schema, 37
Learning and Knowledge Production: Combining
Argyris/Schön and Popper, 39
A Transactional Systems Model of Agent Interaction, 41
The Motivational Hierarchy, 41
Aspects of Motivational Behavior in the Transactional
System, 43
Sense Making in the Transactional System, 47
The Knowledge Life Cycle (KLC): The Expression of a
Change in Instrumental Motivation, 48
Conclusion, 57
References, 58
Chapter 3
Information Management and
Knowledge Management 60
Introduction: Approach to KM, 60
Complex Adaptive Systems, 61
The Natural Knowledge Processing System (NKPS), 61
Hierarchical versus Organic KM, 62
Some Definitions of Knowledge Management, 63
Information Management and Knowledge Management, 69
Knowledge Processes and Information Processes, 70
Definition and Specification of Knowledge Management, 70
Contents Vll
Levels of Knowledge Management, 71
Breadth of KM Processes, 76
Targets of Knowledge Management, 80
Social and Technological, Policy and Program
Interventions, 81
The Classification of KM Activities, 83
More on How Information Management Differs from
Knowledge Management, 84
Conclusion, 85
References, 86
Chapter 4
Generations of Knowledge Management 88
Three Views of Change in Knowledge Management, 88
The Three Stages of Knowledge Management, 90
Difficulties with the Three Stages View, 91
The Two Ages of Knowledge Management (with a Third
Yet to Come), 94
Difficulties with the Two Ages View, 95
The Two Generations of Knowledge Management, 97
Snowden's Forecast? A Third Age of KM, 104
KM and Scientific Management, 105
KM, Content Management, and Context, 105
Knowledge: Process or Outcome? 110
Sense Making, Complex Adaptive Systems, and the Third
Age, 113
The Cynefin Model and Its Problems, 115
Cynefin Conclusions, 132
Conclusion: The Three Stages, the Three Ages, the Two
Generations, and Comparative Frameworks, 134
References, 136
Vlll Contents
Chapter 5
Knowledge Claim Evaluation:
The Forgotten Factor in
Knowledge Production 142
Introduction, 142
Where Knowledge Claim Evaluation Fits into Knowledge
Production, 143
The Kind of Knowledge Produced by Knowledge Claim
Evaluation, 144
A Framework for Describing Knowledge Claim
Evaluation, 146
Knowledge Claim Evaluation: Specific, 147
An Approach to Evaluating Knowledge Claim Evaluation and
Knowledge Claims, 156
Success Criteria for Knowledge Claim Evaluation, 157
Realizing Knowledge Claim Evaluation Effectiveness:
The Theory of Fair Comparison, 158
Knowledge Claim Evaluation Software, 167
Key Use Cases in KCE Software, 168
Structural Features of KCE Software, 169
Conclusion: Significance and Questions, 171
References, 173
Appendix to Chapter 5
Two Formal Approaches to
Measuring "Truthlikeness" 177
Introduction, 177
An AHP Based Ratio Scaling Approach, 178
A Fuzzy Measurement Approach to "Truthlikeness," 187
Other Approaches to Combining Criterion Attributes of
"Truthlikeness" and KM Knowledge Production, 191
References, 191
Contents IX
Chapter 6
Applications of The Knowledge Life
Cycle (KLC) Framework 193
Introduction, 193
The Knowledge Life Cycle (KLC), 196
Knowledge Management Strategy Formulation, 200
Knowledge Management and Knowledge Audits, 204
Modeling, Predicting, Forecasting, Simulating, Impact Analysis,
and Evaluation, 206
Metrics Segmentation, 210
Sustainable Innovation, 213
Methodology, 218
Information Technology Requirements, 220
Intellectual Capital, 222
Education and Training, 225
The Open Enterprise, 227
New Value Propositions for Knowledge Management, 230
Conclusion, 234
References, 235
Chapter 7
Knowledge Management as Best Practices
Systems—Where's the Context? 238
Best Practice: The Lack of Context Problem, 238
Knowledge Claims, 239
Metaclaims as Context, 241
A Better Way, 242
Metaclaims in Action, 245
Conclusion, 247
References, 248
X Contents
Chapter 8
What Comes First: Knowledge Management
or Strategy? 249
Introduction, 249
Biased Methodologies, 250
The Strategy Exception Error, 251
Strategy and the New Knowledge Management, 254
Where Knowledge Management Belongs, 256
Conclusion, 257
References, 259
Chapter 9
Knowledge Management and Culture 261
Introduction, 261
Alternative Definitions of Culture, 261
Culture or Something Else?, 264
What Is Culture, and How Does It Fit with Other Factors
Influencing Behavior?, 264
Do Global Properties Exist?, 270
Culture and Knowledge, 271
Conclusion: Culture and Knowledge Management, 272
References, 273
Chapter 10
A Note on Intellectual Capital 275
Introduction, 275
Social Innovation Capital, 278
False Linearity, 279
A False Orientation, 283
Two Systems, Not One, 284
Conclusion, 287
References, 289
Contents XI
Chapter 11
Conclusion 290
Vision of the New Knowledge Management, 290
The New Knowledge Management Landscape, 294
More on Defining Knowledge, 296
The Origin of the KLC, 298
Knowledge Process Management and Information
Management, 299
Supply and Demand Side Knowledge Processing, 302
Meta Claims and Best Practices, 304
Knowledge Claim Evaluation, 305
The Centrality of the Knowledge Life Cycle, 309
KM and Strategy, 312
KM and Culture, 315
The Open Enterprise, 317
Intellectual Capital, 319
Information Technology and the New KM, 321
The Future of the New KM, 323
SECI Model, 323
The EKP, 325
Framework for Analysis of KM Software, 325
Role of Credit Assignment Systems in KM Software, 326
TNKM Metrics, 326
TNKM and Terrorism, 326
The Open Enterprise, Again, 328
Communities of Inquiry (Col), 329
Knowledge Management Methodology, 329
Value Theory in Knowledge Management, 330
The New Knowledge Management and Knowledge
Management Standards, 332
References, 335
Glossary of Acronyms, 337
Index, 339
About the Authors, 351 |
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| index_date | 2024-07-02T16:09:30Z |
| indexdate | 2024-07-09T20:48:33Z |
| institution | BVB |
| isbn | 0750676558 |
| language | English |
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| spelling | Firestone, Joseph M. Verfasser aut Key issues in the new knowledge management Joseph M. Firestone ; Mark W. McElroy Amsterdam [u.a.] KMCI Press [u.a.] 2003 XXVII, 350 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Business, knowledge management Literaturangaben Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 s DE-604 Unternehmen (DE-588)4061963-1 s Organisatorisches Lernen (DE-588)4198012-8 s DE-188 MacElroy, Mark W. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015188415&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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