World class supply management: the key to supply chain manangement
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston [u.a.]
McGraw-Hill
2003
|
| Ausgabe: | 7. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Systemvoraussetzungen: Pentium 90 MHz based processor; 16 MB of RAM; 4x CD-ROM; Microsoft Windows 98/2000; Microsoft Internet Explorer 5.5 as default browser; MAC users PowerPC processor; MAC OS 9; Microsoft Internet Explorer 5.1; Microsoft Office or equivalent for both platforms. -Literaturverz. S. XLI - XLIII. - Früher u.d.T.: Lee, Lamar: Purchasing and materials management |
| Beschreibung: | XLVI, 689 S. Ill., graph. Darst. CD-ROM (12 cm) |
| ISBN: | 0072831561 0071123105 0072290706 0072830832 |
Internformat
MARC
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| 100 | 1 | |a Burt, David N. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a World class supply management |b the key to supply chain manangement |
| 250 | |a 7. ed. | ||
| 264 | 1 | |a Boston [u.a.] |b McGraw-Hill |c 2003 | |
| 300 | |a XLVI, 689 S. |b Ill., graph. Darst. |e CD-ROM (12 cm) | ||
| 336 | |b txt |2 rdacontent | ||
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| 650 | 7 | |a Ketenbeheer |2 gtt | |
| 650 | 4 | |a Industrial procurement | |
| 650 | 4 | |a Materials management | |
| 650 | 4 | |a Purchasing | |
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| 700 | 1 | |a Dobler, Donald W. |e Verfasser |4 aut | |
| 700 | 1 | |a Starling, Stephen L. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804135936090439680 |
|---|---|
| adam_text | BRIEF CONTENTS Preface xliv
Introduction to Sections 00
PART 1
The Foundation 1 1. World Class Supply ManagementSM 5
2. Purchasing Becomes Supply Management 22
3. Supply Management: An Organization Spanning Activity 35
4. Supply Management: Implementor of Three of the Firm s Social
Responsibilities 52
PART Z
Enabling Concepts Z5 5. Buyer Supplier Relationships 78
6. Cross Functional Teams 103
7. Quality Management 119
8. Total Cost of Ownership 159
9. e Commerce II 178
PART D
The Requirements Process 207 10. New Product Development 209
11. Specifications and Standardization 235
12. The Procurement of Equipment 260
13. Purchasing Services 278
viii
Brief Contents ix
PART 4
Strategic Sourping pqq 14. Outsourcing: To Make or To Buy 301
15. Sourcing 327
16. Global Supply Management 361
PART J
Strategic Co $t Management 393 17. Pricing 395
18. Cost Analysis 412
19. Types of Compensation 431
20. Negotiation 451
PART O
Relationship Management 483 21. Relationship and Contract Management 485
22. Supplier Development 511
23. Ethical and Professional Standards 536
24. Legal Considerations 555
PART /
Institutional and Government Procurement 575 25. Institutional Supply Management 576
26. Government Procurement 593
PART O
World Class Supply Chain Management 617 27. Toward World Class Supply Chain Management™ 619
28. Epilogue: Implementing World Class Supply Chain ManagementSM 637
Name Index 672
Subject Index 676
CONTENTS About the Authors vi
Preface xliv
PART L
The Foundation 1 Chapter 1
World Class Supply ManagementSM 5
World Class Supply ManagementSM 6
Implementing World Class Supply Management 7
Supply Chains and Networks 7
The Extended Enterprise 10
Supply Management and the Bottom Line 10
Increased Sales 00
Lower Total Cost of Ownership 14
Supply Management and Return on Investment (ROI) 15
The Four Phases of Supply Management 16
Generation of Requirements 16
Sourcing 16
Pricing 16
Post Award Activities 16
Supply Management Systems 16
Business to Business (B2B) E Commerce and Supply
Management 17
Strategic Supply Management Activities 18
Chapter 2
Purchasing Becomes Supply Management 22
Purchasing: A Dynamic Profession 23
Origins of Purchasing and Supply Management 25
Transition to Supply Management 26
Value Adding Benefits 27
Strategic Focus 28
x
; Contents xi
Five Major Developments 29
; Cross Functional Teams 29
Supply Chains and Supply Networks 30
Supply Alliances 31
Strategic Sourcing 32
E procurement 33
The Future of Supply Management 33
Chapter 3
Supply Management: An Organization Spanning
Activity 35
Supply Management s Role in Business 37
Six Key Business Functions 37
Increasing Importance of Purchased Materials 38
Supply Management and Outside Manufacturing 40
Supply Management s Relations with Other Departments 41
Supply Management and Engineering 41
Supply Management and Manufacturing 43
Supply Management and Quality 45
Supply Management and Marketing 45
Supply Management and Finance 46
Supply Management and Information Technology (IT) 48
Supply Management and Logistics 48
Supply Management and Accounts Payable 48
Supply Management and Lawyers 49
Supply Management in Nonmanufacturing Organizations 49
Supply Management in Government 50
Supply Management and the External Environment 50
Business Relationships 50
Monitoring the Supply Environment 50
Chapter 4
Supply Management: Implementor of Three of the Firm s
Social Responsibilities 52
Diversity Suppliers 53
The Internet: Friend or Foe to Diversity Suppliers? 55
Three Benchmark Programs 55
Protecting Our Physical Environment 56
Reduce, Reuse, Reallocate, Recycle (the 4 Rs) 59
Supply Chain Pollution Avoidance (SCPA) 62
xii Contents
Implementation of a Supply Chain Pollution Avoidance (SCPA) Program 63
Economics of Environmental Responsibility 65
Values in the Workplace 70
Principle Based Approach 71
Supply Management Practices 72
PART Ai
Enabling Concepts 75 Chapter 5
Buyer Supplier Relationships 78
A Transformation in Relationships 79
Three Types of Buyer Supplier Relationships 80
Transactional Relationships 81
Collaborative and Alliance Relationships 82
Collaborative Relationships 83
Supply Alliances 84
Which Relationship Is Appropriate ? 86
The Supplier s Perspective 87
Questions to Be Addressed before Proceeding 88
Developing and Managing Collaborative and Alliance Relationships 89
Situations wherein Alliances May Not Be Appropriate 89
The Role of Power 91
A Portfolio Approach 92
New Skills and Attitudes Required 92
E Commerce and the Right Type of Relationship 93
Relationships of the Future 94
Appendix: Institutional Trust 96
A Supply Management in Action 99
Qhapter6
Cross Functional Teams 103
Cross Functional Teams and Supply Management Activities 106
Benefits Resulting from Cross Functional Teams 106
Synergy 106
Input from All Affected Functions 107
Time Compression 107
1
Contents xiii
Overcoming Organizational Resistance 109
Enhanced Problem Resolution 110
Negotiations 110
Improved Communication and Cooperation 110
Challenges and Problems with the Cross Functional Approach 110
Additional Investment in Scarce Resources 110
Role Conflict 111
Overload for Key Team Members 111
Continuity 111
Rewards 111
Prerequisites to Successful Cross Functional Teams 112
Executive Sponsorship 112
Effective Team Leaders 112
Qualified Team Members 114
Team Development and Training 115
Adequate Time 116
Interfirm Teams 116
Supply Management s Roles on Cross Functional Teams 116
Chapter 7
Quality Management 119
Evolution of Quality Management 122
Philosophies of the Gurus 123
W. Edwards Deming 123
Philip Crosby 124
Masaaki Imai 124
Genechi Taguchi 125
Joseph Juran 125
Management Approaches 126
Total Quality Management 127
Continuous Improvement 128
Six Sigma 130
Quality Management System 132
Tools and Methodologies 133
Common Tools 134
Costs of Quality 135
Loss to Society 136
Process Capability Analysis 137
Statistical Process Control 140
xiv Contents
Quality Movement Support 143
Organizations 144
Standards 144
Awards 146
Supply Management Issues 147
Requirements Development 148
Supplier Quality Analysis 149
Inspection Dependence 151
Supplier Development 156
Supplier Certification 156
Chapter 8
Total Cost of Ownership (TCO) 159
The Importance of Total Cost of Ownership (TCO) in Supply Management 160
Service Providers 161
Retail 162
Manufacturing 162
Supply Chains/Supply Networks 163
The Three Components of Total Cost 164
Acquisition Costs 164
Ownership Costs 166
Post Ownership Costs 169
TCO, Net Present Value Analysis (NPV), and Estimated Costs 170
Supply Management in Action 174
Chapter 9
e Commerce II 178
e Commerce and Supply Management 180
Evolution to e Commerce II 181
Advantages for Supply Management 181
Disadvantages for Supply Management 182
e Commerce as an Enabler 183
Evolution to World Class Supply Management 183
Electronic Data Interchange 185
Traditional EDI 186
Open EDI 187
Exchanges, Hubs, and Marketplaces 188
Exchange Variations 188
Success with Exchanges 190
Future of Exchanges 191
Contents xv
Enterprise Resource Planning Systems 192
Benefits ofERP 192
Criticisms ofERP 193
An ERP Success Story 194
Negotiation and Bidding 195
Online Negotiation 195
Reverse Auctions 197
Forward Auctions 198
Information Sharing 198
Extensible Markup Language 199
Intranets and Extranets 199
Data Warehousing 200
Electronic Supplier Catalogs 201
Project Management 201
Intelligent Agents 202
Software Solutions 202
Supply Chain Solutions 202
Maintenance, Repair, and Operating Suppliers 203
Expert Systems 204
e Commerce II 204
Collaboration Built on Trust 205
e Commerce II at Dell 205
PART Jj
The Requirements Process 2O7 Chapter 1Q
New Product Development 209
Overview 211
The Design Process 213
The Investigation or Concept Formation Phase 215
The Development Phase 222
Value Engineering vis a vis Value Analysis 224
The Production Phase 228
Engineering Change Management 230
How to Expand Supply Management s Contributions 231
Design or Project Teams 232
Materials Engineers 232
Co Location 232
xvi Contents
Supply Management Professionals Who Interface Successfully with
Engineers 232
Chapter 11
Specifications and Standardization 235
Specifications and Standardization 236
Purposes of Specifications 237
Collaborative Development 237
Categories of Specifications 238
Simple Specifications 239
Complex Specifications 244
Combination of Methods 246
Development of Specifications 247
Organizational Approaches 247
Supply Management Research 249
Writing Specifications 249
Common Specifications Problems 250
Standardization 252
History of Standardization 252
Types and Sources of Standards 253
Benefits of Standardization 254
Simplification 256
Developing a Standardization Program 256
Standards Team 257
Importance of Supply Management 257
Materials Catalog 257
Electronic Materials Catalog 258
Chapter 12
The Procurement of Equipment 260
The Nuances of Capital Equipment Procurement 261
Nonrecurring Purchases 261
Nature and Size of Expenditure 262
Building the Foundation 263
Identify the Need for a Procurement 263
Project Management 264
Selection of an Equipment Sourcing Team 264
Build and Train the Team 265
Contents xwii
Identify Objectives and Estimate Cost 265
I Identifying Objectives 265
Used Equipment 265
Spares 268
Estimating Acquisition Costs and the Total Cost of Ownership (TCO) 268
Develop Specifications and Initiate Sourcing, Pricing, and
TCO Analysis 269
Develop Specifications 269
Sourcing 269
Develop Updated Acquisition Cost and TCO Estimates 271
Meet Budget and TCO Objectives? 272
Top Management Approval 272
Negotiation 272
Leased Equipment 272
Types of Leases 272
Factors Favoring Leasing 273
Factors Weighing against Leasing 275
To Lease or to Buy? 275
Initiate Lease or Contract 276
Post Award Activities 276
Chapter 13
Purchasing Services 278
Hidden Opportunities 280
The Statement of Work 281
Four Formats for Statements of Work 282
Planning the Statement of Work 282
Writing the Statement of Work 284
Artificial Intelligence 285
Tips on Writing an Effective S. O.W. 285
Selecting Service Contractors 286
Tips from a Professional 288
The Ideal Services Supplier 289
Pricing Service Contracts 289
Professional Services 290
Technical Services 291
Operating Services 291
Third Party Contracts 292
So, Your Services Contract Is about to Expire 292
Contract Administration 292
xviii Contents
Services Purchases and the Internet 293
Construction Services 293
Conventional Method 293
Design and Build, Firm Agreed Price Method 295
Design and Build, Cost Reimbursable Method 295
Building Team 295
The Owner as a Contractor 295
Construction Purchasing Entails Unique Problems 296
Performance Contracting 297
PART T
Strategic Sourcing 299 Chapter 14
Outsourcing: To Make or to Buy 301
Outsourcing: A Growth Industry 304
Strategic Issues 304
Core Competencies 304
Supplier Dominance 305
The Creation of Strategic Vulnerabilities 305
The Dangers of Vertical Integration 306
Horizontal Integration 306
New Product Development and Outsourcing 306
Lean Manufacturing 307
Tactical Decisions 308
Factors Influencing Make or Buy Decisions 308
Cost Considerations 309
Control of Production or Quality 313
Business Process Outsourcing 315
Technology Risk and Maturity 316
Unreliable Suppliers 316
Suppliers Specialized Knowledge and Research 317
Small Volume Requirements 317
Limited Facilities 318
Workforce Stability 318
Multiple Source Policy 319
Managerial Control Considerations 319
Procurement and Inventory Considerations 319
Netsourcing 320
j Contents xix
j The Volatile Nature of the Make or Buy Decision 320
! Insourcing 321
I Dangers of Outsourcing 321
; Administration of Make or Buy Activities 323
Chief Resource Officer 323
Framework for Outsourcing 324
Executive Level Involvement 325
Chapter 15
Sourcing 327
Supply Management and Strategy 328
The Strategic Sourcing Plan 328
Discovering Potential Suppliers 329
Evaluating Potential Suppliers 332
Selecting Suppliers 336
Bidding versus Negotiation 336
Two Step Bidding/Negotiation 338
The Solicitation 339
Responsibility for Source Selection 339
Developing Suppliers 339
Managing Suppliers 340
Additional Strategic Issues 340
Early Supplier Involvement 341
Supply Base Reduction 341
Single versus Multiple Sourcing 342
Share of Supplier s Capacity 343
Local, National, and International Sourcing 344
Manufacturer or Distributor 345
Green Supply Management 346
Minority and Women Owned Business Enterprises 347
Ethical Considerations 347
Reciprocity 348
Appendix A: Illustrative Plant Survey 349
Appendix B: Financial Statement Analysis 355
Appendix C: Planning a Facility Visit 358
Chaptfir 16
Global Supply Management 361
Global Management Perspective 363
Future of Global Supply Management 364
Stages to Global Supply Management 365
xx Contents
Reasons for Global Sourcing 366
Potential Problems 368
Questions before Going Global 369
Supply Channels 370
Global Trade Intermediaries 370
International Procurement Offices 371
Direct Suppliers 372
Eliminating Intermediaries 373
Identifying Direct Suppliers 374
Qualifying Direct Suppliers 374
Preparing for Direct Relations 375
The Initial Meeting 378
Currency and Payment Issues 378
Exchange Rates 378
Payments 379
Letters of Credit 379
Countertrade 380
Supply Management s Role 382
Creative Countertrade 382
Political and Economic Alliances 383
European Union 383
North American Free Trade Agreement 386
Mercosur 387
Association of Southeast Asian Nations 387
Asia Pacific Economic Cooperation 387
Appendix: Currency Risk 389
PART D
Strategic Cost Management 393 Chapter 17
Pricing 395
General Economic Considerations 397
Conditions of Competition 397
Variable Margin Pricing 399
Product Differentiation 400
Six Categories of Cost 401
Regulation by Competition 403
Price Analysis 405
Competitive Price Proposals 405
Regulated, Catalog, and Market Prices 406
Contents xxi
i Internet/e Commerce II 406
i Historical Prices 407
| Independent Cost Estimates 407
Purchasing Design Work 407
Documenting a Price Analysis 408
Discounts 409
Trade Discounts 409
Quantity Discounts 410
Seasonal Discounts 410
Cash Discounts 410
Chapter 18
Cost Analysis 412
Cost Analysis 413
Cost Analysis Defined 413
Capabilities of Management 414
Efficiency of Labor 414
Amount and Quality of Subcontracting 414
Plant Capacity 415
Sources of Cost Data 415
Potential Suppliers 416
Supply Partners 416
Cost Models 416
Direct Costs 416
Direct Labor 418
Direct Materials 419
Learning Curves 419
Cumulative Curve and the Unit Curve 419
Target Cost Estimation 420
Application of Learning Curves 423
Tooling Costs 425
Indirect Costs 426
Engineering Overhead 426
Materials Overhead 426
Manufacturing Overhead 426
General and Administrative 426
Selling 426
Recovering Indirect Costs 426
Activity Based Costing 427
Target Costing 428
Profit 428
xxii Contents
Chapter 19
Types of Compensation 431
Introduction to Compensation Arrangements 434
Contract Cost Risk Appraisal 436
Technical Risk 437
Contract Schedule Risk 437
General Types of Contract Compensation Arrangements 437
Fixed Price Contracts 437
Incentive Contracts 437
Cost Type Contracts 438
Specific Types of Compensation Arrangements 438
Firm Fixed Price Contracts 439
Fixed Price with Economic Price Adjustment Contracts 440
Fixed Price Redetermination Contracts 442
Incentive Arrangements 442
Fixed Price Incentive Fee 443
Cost Plus Incentive Fee Arrangements 444
Cost Plus Fixed Fee Arrangements 446
Cost Plus Award Fee (CPAF) 447
Cost without Fee 447
Cost Sharing 448
Time and Materials 448
Letter Contracts and Letters of Intent 449
Considerations When Selecting Contract Types 449
Chapter 20
Negotiation 451
Objectives of Negotiation 453
Quality 454
Fair and Reasonable Price 454
On Time Performance 454
Control 454
Cooperation 454
Supplier Relationship Management 455
When to Negotiate 455
Supply Management s Role in Negotiation 456
The Supply Management Professional Acting Alone 456
The Supply Management Professional as the Negotiating Team Leader 457
The Negotiation Process 458
Preparation 458
Establishing Objectives 461
Identify the Desired Type of Relationship 463
Contents xxiii
: Five Powerful Preparation Activities 463
¦ Face to Face Discussions 464
J Fact Finding 464
Recess 466
Narrowing the Differences 466
Hard Bargaining 467
Techniques 468
Universally Applicable Techniques 468
Transactional Techniques 470
Collaborative and Alliance Negotiating Techniques 473
Lawyers 474
The Debriefing: An Incredible Learning Opportunity 475
Documentation 475
Online Negotiation 476
Negotiating for Price 478
Price Analysis Negotiation 479
Cost Analysis Negotiation 480
Characteristics of a Successful Negotiator 481
PART O
Relationship Management 483 Chapter 21
Relationship and Contract Management 485
Need for Better Contract Management 486
Pre Award Conference: The Stage Has Been Set 487
Monitoring and Controlling Project Progress 488
Operations Progress Reports 488
Gantt Charts 489
CPM and PERT 490 ,
Closed Loop MRP Systems 491
Monitoring and Controlling Total Supplier Performance 492
Supplier Performance Evaluation 492
Motivation 496
Punishment 496
Rewards 496
Assistance 497
Transformational Training 497
Quality Audits and Supply System Reviews 497
Problem Solving 498
xxiv Contents
Value Analysis 498
Supplier Surveys 498
Additional Approaches to Improving Supplier Relations 499
Annual Supplier Meetings 499
Supplier Roundtables 500
Supplier Workshops 500
Collaboration 500
Managing the Relationship 501
Appendix A: Supplier Reporting Requirements for Unique Major Projects 502
Appendix B: How Critical Path Scheduling Works 503
Appendix C: Supplier Questionnaire 507
Appendix D: Internal Evaluation 508
Chaptf r 22
Supplier Development 511
Strategic Importance of Supplier Development 513
The Development Decision 513
Supplier Development Defined 514
The Supplier Performance Gap 515
Results of Supplier Development 515
World Class Supplier Development 516
Best Practices in Supplier Development 516
Developing the Supplier s Supply Management System 517
Collaboration Is the Key 517
12 Generic Steps 518
Supplier Development at Deere Company 519
Supplier Development Process 521
Initiating the Project 522
Mapping and Measuring 523
Developing the Process 523
Achieving Results 524
Controlling the Process 524
Recognizing the Team 524
Supplier Development Enablers 525
Supplier Development Project Charter 525
PDCA Cycle 526
Elimination of Waste 529
Value Engineering/Value Analysis 530
Barriers to Supplier Development 534
3 Contents xxw
I Chapter 23
j Ethical and Professional Standards 536
Ethics in the Supply Management Context 538
¦ Professional Supply Management Ethics 540
Principles and Standards of Supply Management Practice 540
1. Ethical Perceptions 540
2. Responsibilities to the Employer 541
3. Conflict of Interest 541
4. Gratuities 541
5. Confidential Information 542
6. Treatment of Suppliers 543
7. Reciprocity 543
8. Governing Laws 544
9. Small, Disadvantaged, and Minority Owned Businesses 544
10. Personal Purchases for Employees 545
11. Responsibilities to the Profession 545
12. Global Supply Management 545
Important Areas Requiring Amplification 546
Avoid Sharp Practices 546
Competitive Bidding 547
Negotiation 548
Samples 548
Treating Salespeople with Respect 548
Substandard Materials and Services 548
Gifts and Gratuities 549
Management Responsibilities 551
Written Standards 551
Ethics Training and Education 552
Departmental Environment 552
Miscellaneous Factors 553
Dealing with Gray Areas 553
The Four Way Test 554
Chapter 24
Legal Considerations 555
Litigation Prevention 556
Dispute Resolution 557
Negotiation 557
Mediation 557
xxvi Contents
Arbitration 558
Litigation 558
Development of Commercial Law 558
Basic Legal Considerations 560
Status of an Agent 560
The Purchase Contract 561
Special Legal Considerations 564
Inspection Rights 564
Rights of Rejection 564
Title 564
Warranties 565
Order Cancellation and Breach of Contract 566
JIT Contracts 567
Honest Mistakes 568
Patent Infringement 569
Restraint of Trade Laws 569
Product Liability 570
International Considerations 571
Contracts for the International Sale of Goods 572
Foreign Corrupt Practices Act 572
PART /
Institutional and Government Procurement 575
Chapter 25
Institutional Supply Management 576
Differences between Institutional and Industrial Supply Management 579
Control of Budgets 579
Early Supply Management Involvement 579
Conflicts of Interest 581
Inspection of Materials and Services 582
Backdoor Selling 582
Reciprocity 583
Teachers and Scientists 584
Differences between Public and Private Institutions 584
Contents xxvii
I
I Application of Basic Principles in Institutional Supply Management 585
1 Centralization 585
j Cooperative Purchasing 586
Price 586
Personnel 587
Organization 587
Government Research Contracts 588
Special Considerations 588
; Insurance 588
¦ Construction and Furnishings 589
Stores 590
Auxiliary Functions 591
Chapter 26
Government Procurement 593
Similarities and Differences 595
Size 595
Lead Time 596
Regulations 596
Sources of Funds 596
Public Review 597
Socioeconomic Programs 597
Conservatism 597
Web Based Government Procurement 597
Different e Procurement Options 598
State and Local Government 599
Federal Government 600
Key Legislative Actions 600
Some Specific Federal Governmental Procurement Practices 604
Risk and the Type of Contract 605
Government Specifications and Quality 606
Mechanics 609
Contract Administration 609
Disputes 611
Remedies 611
The Packard Commission 613
Code of Ethics for Government Service 614
xxviii Contents
PART O
World Class Supply Chain Management 617 Chapter 27
Toward World Class Supply Chain Management 619
The Key to Supply Chain Management 621
World Class Supply Chain Management (WCSCM) 621
The WCSCM Triangle 622
Evolution to WCSCM 622
Supply Networks 624
World Class Demand Management (WCDM) 624
Demand Management Described 625
WCDM and WCSCM 627
The Bullwhip Effect 627
Evolution to WCDM 629
Forecasting Demand 630
Planning with Time Fences 631
Implications for Supply Management 632
World Class Logistics Management (WCLM) 633
Logistics Defined 634
Integration of Logistics Planning 634
Evolution to WCLM 635
Implications for Supply Management 636
HhaptRr 28
Epilogue: Implementing World Class Supply Chain
ManagementSM 637
Background 638
Leadership 639
Transformational Training 647
Strategic Planning 648
Cost 652
Quality 654
Technology 655
The New Product Development Cycle 655
Supplier Feedback 658
Social Responsibilities 658
Standardization 659
Contents xxix
| Value Engineering and Value Analysis (VE/VA) 659
Organization and Staffing 659
Bringing the Troops Onside 662
| More Initiatives 666
January 2006 670
Name Index 672
Subject Index 676
|
| adam_txt |
BRIEF CONTENTS Preface xliv
Introduction to Sections 00
PART 1
The Foundation 1 1. World Class Supply ManagementSM 5
2. Purchasing Becomes Supply Management 22
3. Supply Management: An Organization Spanning Activity 35
4. Supply Management: Implementor of Three of the Firm's Social
Responsibilities 52
PART Z
Enabling Concepts Z5 5. Buyer Supplier Relationships 78
6. Cross Functional Teams 103
7. Quality Management 119
8. Total Cost of Ownership 159
9. e Commerce II 178
PART D
The Requirements Process 207 10. New Product Development 209
11. Specifications and Standardization 235
12. The Procurement of Equipment 260
13. Purchasing Services 278
viii
Brief Contents ix
PART 4
Strategic Sourping pqq 14. Outsourcing: To Make or To Buy 301
15. Sourcing 327
16. Global Supply Management 361
PART J
Strategic Co\$t Management 393 17. Pricing 395
18. Cost Analysis 412
19. Types of Compensation 431
20. Negotiation 451
PART O
Relationship Management 483 21. Relationship and Contract Management 485
22. Supplier Development 511
23. Ethical and Professional Standards 536
24. Legal Considerations 555
PART /
Institutional and Government Procurement 575 25. Institutional Supply Management 576
26. Government Procurement 593
PART O
World Class Supply Chain Management 617 27. Toward World Class Supply Chain Management™ 619
28. Epilogue: Implementing World Class Supply Chain ManagementSM 637
Name Index 672
Subject Index 676
CONTENTS About the Authors vi
Preface xliv
PART L
The Foundation 1 Chapter 1
World Class Supply ManagementSM 5
World Class Supply ManagementSM 6
Implementing World Class Supply Management 7
Supply Chains and Networks 7
The Extended Enterprise 10
Supply Management and the Bottom Line 10
Increased Sales 00
Lower Total Cost of Ownership 14
Supply Management and Return on Investment (ROI) 15
The Four Phases of Supply Management 16
Generation of Requirements 16
Sourcing 16
Pricing 16
Post Award Activities 16
Supply Management Systems 16
Business to Business (B2B) E Commerce and Supply
Management 17
Strategic Supply Management Activities 18
Chapter 2
Purchasing Becomes Supply Management 22
Purchasing: A Dynamic Profession 23
Origins of Purchasing and Supply Management 25
Transition to Supply Management 26
Value Adding Benefits 27
Strategic Focus 28
x
; Contents xi
Five Major Developments 29
; Cross Functional Teams 29
Supply Chains and Supply Networks 30
Supply Alliances 31
Strategic Sourcing 32
E procurement 33
The Future of Supply Management 33
Chapter 3
Supply Management: An Organization Spanning
Activity 35
Supply Management's Role in Business 37
Six Key Business Functions 37
Increasing Importance of Purchased Materials 38
Supply Management and Outside Manufacturing 40
Supply Management's Relations with Other Departments 41
Supply Management and Engineering 41
Supply Management and Manufacturing 43
Supply Management and Quality 45
Supply Management and Marketing 45
Supply Management and Finance 46
Supply Management and Information Technology (IT) 48
Supply Management and Logistics 48
Supply Management and Accounts Payable 48
Supply Management and Lawyers 49
Supply Management in Nonmanufacturing Organizations 49
Supply Management in Government 50
Supply Management and the External Environment 50
Business Relationships 50
Monitoring the Supply Environment 50
Chapter 4
Supply Management: Implementor of Three of the Firm's
Social Responsibilities 52
Diversity Suppliers 53
The Internet: Friend or Foe to Diversity Suppliers? 55
Three Benchmark Programs 55
Protecting Our Physical Environment 56
Reduce, Reuse, Reallocate, Recycle (the 4 Rs) 59
Supply Chain Pollution Avoidance (SCPA) 62
xii Contents
Implementation of a Supply Chain Pollution Avoidance (SCPA) Program 63
Economics of Environmental Responsibility 65
Values in the Workplace 70
Principle Based Approach 71
Supply Management Practices 72
PART Ai
Enabling Concepts 75 Chapter 5
Buyer Supplier Relationships 78
A Transformation in Relationships 79
Three Types of Buyer Supplier Relationships 80
Transactional Relationships 81
Collaborative and Alliance Relationships 82
Collaborative Relationships 83
Supply Alliances 84
Which Relationship Is Appropriate ? 86
The Supplier's Perspective 87
Questions to Be Addressed before Proceeding 88
Developing and Managing Collaborative and Alliance Relationships 89
Situations wherein Alliances May Not Be Appropriate 89
The Role of Power 91
A Portfolio Approach 92
New Skills and Attitudes Required 92
E Commerce and the "Right" Type of Relationship 93
Relationships of the Future 94
Appendix: Institutional Trust 96
A Supply Management in Action 99
Qhapter6
Cross Functional Teams 103
Cross Functional Teams and Supply Management Activities 106
Benefits Resulting from Cross Functional Teams 106
Synergy 106
Input from All Affected Functions 107
Time Compression 107
1
\ Contents xiii
Overcoming Organizational Resistance 109
Enhanced Problem Resolution 110
Negotiations 110
Improved Communication and Cooperation 110
Challenges and Problems with the Cross Functional Approach 110
Additional Investment in Scarce Resources 110
Role Conflict 111
Overload for Key Team Members 111
Continuity 111
Rewards 111
Prerequisites to Successful Cross Functional Teams 112
Executive Sponsorship 112
Effective Team Leaders 112
Qualified Team Members 114
Team Development and Training 115
Adequate Time 116
Interfirm Teams 116
Supply Management's Roles on Cross Functional Teams 116
Chapter 7
Quality Management 119
Evolution of Quality Management 122
Philosophies of the Gurus 123
W. Edwards Deming 123
Philip Crosby 124
Masaaki Imai 124
Genechi Taguchi 125
Joseph Juran 125
Management Approaches 126
Total Quality Management 127
Continuous Improvement 128
Six Sigma 130
Quality Management System 132
Tools and Methodologies 133
Common Tools 134
Costs of Quality 135
Loss to Society 136
Process Capability Analysis 137
Statistical Process Control 140
xiv Contents
Quality Movement Support 143
Organizations 144
Standards 144
Awards 146
Supply Management Issues 147
Requirements Development 148
Supplier Quality Analysis 149
Inspection Dependence 151
Supplier Development 156
Supplier Certification 156
Chapter 8
Total Cost of Ownership (TCO) 159
The Importance of Total Cost of Ownership (TCO) in Supply Management 160
Service Providers 161
Retail 162
Manufacturing 162
Supply Chains/Supply Networks 163
The Three Components of Total Cost 164
Acquisition Costs 164
Ownership Costs 166
Post Ownership Costs 169
TCO, Net Present Value Analysis (NPV), and Estimated Costs 170
Supply Management in Action 174
Chapter 9
e Commerce II 178
e Commerce and Supply Management 180
Evolution to e Commerce II 181
Advantages for Supply Management 181
Disadvantages for Supply Management 182
e Commerce as an Enabler 183
Evolution to World Class Supply Management 183
Electronic Data Interchange 185
Traditional EDI 186
Open EDI 187
Exchanges, Hubs, and Marketplaces 188
Exchange Variations 188
Success with Exchanges 190
Future of Exchanges 191
Contents xv
Enterprise Resource Planning Systems 192
Benefits ofERP 192
Criticisms ofERP 193
An ERP Success Story 194
Negotiation and Bidding 195
Online Negotiation 195
Reverse Auctions 197
Forward Auctions 198
Information Sharing 198
Extensible Markup Language 199
Intranets and Extranets 199
Data Warehousing 200
Electronic Supplier Catalogs 201
Project Management 201
Intelligent Agents 202
Software Solutions 202
Supply Chain Solutions 202
Maintenance, Repair, and Operating Suppliers 203
Expert Systems 204
e Commerce II 204
Collaboration Built on Trust 205
e Commerce II at Dell 205
PART Jj
The Requirements Process 2O7 Chapter 1Q
New Product Development 209
Overview 211
The Design Process 213
The Investigation or Concept Formation Phase 215
The Development Phase 222
Value Engineering vis a vis Value Analysis 224
The Production Phase 228
Engineering Change Management 230
How to Expand Supply Management's Contributions 231
Design or Project Teams 232
Materials Engineers 232
Co Location 232
xvi Contents
Supply Management Professionals Who Interface Successfully with
Engineers 232
Chapter 11
Specifications and Standardization 235
Specifications and Standardization 236
Purposes of Specifications 237
Collaborative Development 237
Categories of Specifications 238
Simple Specifications 239
Complex Specifications 244
Combination of Methods 246
Development of Specifications 247
Organizational Approaches 247
Supply Management Research 249
Writing Specifications 249
Common Specifications Problems 250
Standardization 252
History of Standardization 252
Types and Sources of Standards 253
Benefits of Standardization 254
Simplification 256
Developing a Standardization Program 256
Standards Team 257
Importance of Supply Management 257
Materials Catalog 257
Electronic Materials Catalog 258
Chapter 12
The Procurement of Equipment 260
The Nuances of Capital Equipment Procurement 261
Nonrecurring Purchases 261
Nature and Size of Expenditure 262
Building the Foundation 263
Identify the Need for a Procurement 263
Project Management 264
Selection of an Equipment Sourcing Team 264
Build and Train the Team 265
\ Contents xwii
Identify Objectives and Estimate Cost 265
I Identifying Objectives 265
Used Equipment 265
Spares 268
Estimating Acquisition Costs and the Total Cost of Ownership (TCO) 268
Develop Specifications and Initiate Sourcing, Pricing, and
TCO Analysis 269
Develop Specifications 269
Sourcing 269
Develop Updated Acquisition Cost and TCO Estimates 271
Meet Budget and TCO Objectives? 272
Top Management Approval 272
Negotiation 272
Leased Equipment 272
Types of Leases 272
Factors Favoring Leasing 273
Factors Weighing against Leasing 275
To Lease or to Buy? 275
Initiate Lease or Contract 276
Post Award Activities 276
Chapter 13
Purchasing Services 278
Hidden Opportunities 280
The Statement of Work 281
Four Formats for Statements of Work 282
Planning the Statement of Work 282
Writing the Statement of Work 284
Artificial Intelligence 285
Tips on Writing an Effective S. O.W. 285
Selecting Service Contractors 286
Tips from a Professional 288
The Ideal Services Supplier 289
Pricing Service Contracts 289
Professional Services 290
Technical Services 291
Operating Services 291
Third Party Contracts 292
So, Your Services Contract Is about to Expire 292
Contract Administration 292
xviii Contents
Services Purchases and the Internet 293
Construction Services 293
Conventional Method 293
Design and Build, Firm Agreed Price Method 295
Design and Build, Cost Reimbursable Method 295
Building Team 295
The Owner as a Contractor 295
Construction Purchasing Entails Unique Problems 296
Performance Contracting 297
PART T"
Strategic Sourcing 299 Chapter 14
Outsourcing: To Make or to Buy 301
Outsourcing: A Growth Industry 304
Strategic Issues 304
Core Competencies 304
Supplier Dominance 305
The Creation of Strategic Vulnerabilities 305
The Dangers of Vertical Integration 306
Horizontal Integration 306
New Product Development and Outsourcing 306
Lean Manufacturing 307
Tactical Decisions 308
Factors Influencing Make or Buy Decisions 308
Cost Considerations 309
Control of Production or Quality 313
Business Process Outsourcing 315
Technology Risk and Maturity 316
Unreliable Suppliers 316
Suppliers' Specialized Knowledge and Research 317
Small Volume Requirements 317
Limited Facilities 318
Workforce Stability 318
Multiple Source Policy 319
Managerial Control Considerations 319
Procurement and Inventory Considerations 319
Netsourcing 320
j Contents xix
j The Volatile Nature of the Make or Buy Decision 320
! Insourcing 321
I Dangers of Outsourcing 321
; Administration of Make or Buy Activities 323
Chief Resource Officer 323
Framework for Outsourcing 324
Executive Level Involvement 325
Chapter 15
Sourcing 327
Supply Management and Strategy 328
The Strategic Sourcing Plan 328
Discovering Potential Suppliers 329
Evaluating Potential Suppliers 332
Selecting Suppliers 336
Bidding versus Negotiation 336
Two Step Bidding/Negotiation 338
The Solicitation 339
Responsibility for Source Selection 339
Developing Suppliers 339
Managing Suppliers 340
Additional Strategic Issues 340
Early Supplier Involvement 341
Supply Base Reduction 341
Single versus Multiple Sourcing 342
Share of Supplier's Capacity 343
Local, National, and International Sourcing 344
Manufacturer or Distributor 345
"Green " Supply Management 346
Minority and Women Owned Business Enterprises 347
Ethical Considerations 347
Reciprocity 348
Appendix A: Illustrative Plant Survey 349
Appendix B: Financial Statement Analysis 355
Appendix C: Planning a Facility Visit 358
Chaptfir 16
Global Supply Management 361
Global Management Perspective 363
Future of Global Supply Management 364
Stages to Global Supply Management 365
xx Contents
Reasons for Global Sourcing 366
Potential Problems 368
Questions before Going Global 369
Supply Channels 370
Global Trade Intermediaries 370
International Procurement Offices 371
Direct Suppliers 372
Eliminating Intermediaries 373
Identifying Direct Suppliers 374
Qualifying Direct Suppliers 374
Preparing for Direct Relations 375
The Initial Meeting 378
Currency and Payment Issues 378
Exchange Rates 378
Payments 379
Letters of Credit 379
Countertrade 380
Supply Management's Role 382
Creative Countertrade 382
Political and Economic Alliances 383
European Union 383
North American Free Trade Agreement 386
Mercosur 387
Association of Southeast Asian Nations 387
Asia Pacific Economic Cooperation 387
Appendix: Currency Risk 389
PART D
Strategic Cost Management 393 Chapter 17
Pricing 395
General Economic Considerations 397
Conditions of Competition 397
Variable Margin Pricing 399
Product Differentiation 400
Six Categories of Cost 401
Regulation by Competition 403
Price Analysis 405
Competitive Price Proposals 405
Regulated, Catalog, and Market Prices 406
Contents xxi
i Internet/e Commerce II 406
i Historical Prices 407
| Independent Cost Estimates 407
Purchasing Design Work 407
Documenting a Price Analysis 408
Discounts 409
Trade Discounts 409
Quantity Discounts 410
Seasonal Discounts 410
Cash Discounts 410
Chapter 18
Cost Analysis 412
Cost Analysis 413
Cost Analysis Defined 413
Capabilities of Management 414
Efficiency of Labor 414
Amount and Quality of Subcontracting 414
Plant Capacity 415
Sources of Cost Data 415
Potential Suppliers 416
Supply Partners 416
Cost Models 416
Direct Costs 416
Direct Labor 418
Direct Materials 419
Learning Curves 419
Cumulative Curve and the Unit Curve 419
Target Cost Estimation 420
Application of Learning Curves 423
Tooling Costs 425
Indirect Costs 426
Engineering Overhead 426
Materials Overhead 426
Manufacturing Overhead 426
General and Administrative 426
Selling 426
Recovering Indirect Costs 426
Activity Based Costing 427
Target Costing 428
Profit 428
xxii Contents
Chapter 19
Types of Compensation 431
Introduction to Compensation Arrangements 434
Contract Cost Risk Appraisal 436
Technical Risk 437
Contract Schedule Risk 437
General Types of Contract Compensation Arrangements 437
Fixed Price Contracts 437
Incentive Contracts 437
Cost Type Contracts 438
Specific Types of Compensation Arrangements 438
Firm Fixed Price Contracts 439
Fixed Price with Economic Price Adjustment Contracts 440
Fixed Price Redetermination Contracts 442
Incentive Arrangements 442
Fixed Price Incentive Fee 443
Cost Plus Incentive Fee Arrangements 444
Cost Plus Fixed Fee Arrangements 446
Cost Plus Award Fee (CPAF) 447
Cost without Fee 447
Cost Sharing 448
Time and Materials 448
Letter Contracts and Letters of Intent 449
Considerations When Selecting Contract Types 449
Chapter 20
Negotiation 451
Objectives of Negotiation 453
Quality 454
Fair and Reasonable Price 454
On Time Performance 454
Control 454
Cooperation 454
Supplier Relationship Management 455
When to Negotiate 455
Supply Management's Role in Negotiation 456
The Supply Management Professional Acting Alone 456
The Supply Management Professional as the Negotiating Team Leader 457
The Negotiation Process 458
Preparation 458
Establishing Objectives 461
Identify the Desired Type of Relationship 463
Contents xxiii
: Five Powerful Preparation Activities 463
¦ Face to Face Discussions 464
J Fact Finding 464
Recess 466
Narrowing the Differences 466
Hard Bargaining 467
Techniques 468
Universally Applicable Techniques 468
Transactional Techniques 470
Collaborative and Alliance Negotiating Techniques 473
Lawyers 474
The Debriefing: An Incredible Learning Opportunity 475
Documentation 475
Online Negotiation 476
Negotiating for Price 478
Price Analysis Negotiation 479
Cost Analysis Negotiation 480
Characteristics of a Successful Negotiator 481
PART O
Relationship Management 483 Chapter 21
Relationship and Contract Management 485
Need for Better Contract Management 486
Pre Award Conference: The Stage Has Been Set 487
Monitoring and Controlling Project Progress 488
Operations Progress Reports 488
Gantt Charts 489
CPM and PERT 490 ,
Closed Loop MRP Systems 491 \
Monitoring and Controlling Total Supplier Performance 492
Supplier Performance Evaluation 492
Motivation 496
Punishment 496
Rewards 496
Assistance 497
Transformational Training 497
Quality Audits and Supply System Reviews 497
Problem Solving 498
xxiv Contents
Value Analysis 498
Supplier Surveys 498
Additional Approaches to Improving Supplier Relations 499
Annual Supplier Meetings 499
Supplier Roundtables 500
Supplier Workshops 500
Collaboration 500
Managing the Relationship 501
Appendix A: Supplier Reporting Requirements for Unique Major Projects 502
Appendix B: How Critical Path Scheduling Works 503
Appendix C: Supplier Questionnaire 507
Appendix D: Internal Evaluation 508
Chaptf r 22
Supplier Development 511
Strategic Importance of Supplier Development 513
The Development Decision 513
Supplier Development Defined 514
The Supplier Performance Gap 515
Results of Supplier Development 515
World Class Supplier Development 516
Best Practices in Supplier Development 516
Developing the Supplier's Supply Management System 517
Collaboration Is the Key 517
12 Generic Steps 518
Supplier Development at Deere Company 519
Supplier Development Process 521
Initiating the Project 522
Mapping and Measuring 523
Developing the Process 523
Achieving Results 524
Controlling the Process 524
Recognizing the Team 524
Supplier Development Enablers 525
Supplier Development Project Charter 525
PDCA Cycle 526
Elimination of Waste 529
Value Engineering/Value Analysis 530
Barriers to Supplier Development 534
3 Contents xxw
I Chapter 23
j Ethical and Professional Standards 536
\ Ethics in the Supply Management Context 538
¦ Professional Supply Management Ethics 540
Principles and Standards of Supply Management Practice 540
1. Ethical Perceptions 540
2. Responsibilities to the Employer 541
3. Conflict of Interest 541
4. Gratuities 541
5. Confidential Information 542
6. Treatment of Suppliers 543
7. Reciprocity 543
8. Governing Laws 544
9. Small, Disadvantaged, and Minority Owned Businesses 544
10. Personal Purchases for Employees 545
11. Responsibilities to the Profession 545
12. Global Supply Management 545
Important Areas Requiring Amplification 546
Avoid Sharp Practices 546
Competitive Bidding 547
Negotiation 548
Samples 548
Treating Salespeople with Respect 548
Substandard Materials and Services 548
Gifts and Gratuities 549
Management Responsibilities 551
Written Standards 551
Ethics Training and Education 552
Departmental Environment 552
Miscellaneous Factors 553
Dealing with Gray Areas 553
The Four Way Test 554
Chapter 24
Legal Considerations 555
Litigation Prevention 556
Dispute Resolution 557
Negotiation 557
Mediation 557
xxvi Contents
Arbitration 558
Litigation 558
Development of Commercial Law 558
Basic Legal Considerations 560
Status of an Agent 560
The Purchase Contract 561
Special Legal Considerations 564
Inspection Rights 564
Rights of Rejection 564
Title 564
Warranties 565
Order Cancellation and Breach of Contract 566
JIT Contracts 567
Honest Mistakes 568
Patent Infringement 569
Restraint of Trade Laws 569
Product Liability 570
International Considerations 571
Contracts for the International Sale of Goods 572
Foreign Corrupt Practices Act 572
PART /
Institutional and Government Procurement 575
Chapter 25
Institutional Supply Management 576
Differences between Institutional and Industrial Supply Management 579
Control of Budgets 579
Early Supply Management Involvement 579
Conflicts of Interest 581
Inspection of Materials and Services 582
Backdoor Selling 582
Reciprocity 583
Teachers and Scientists 584
Differences between Public and Private Institutions 584
Contents xxvii
I
I Application of Basic Principles in Institutional Supply Management 585
1 Centralization 585
j Cooperative Purchasing 586
Price 586
Personnel 587
Organization 587
Government Research Contracts 588
Special Considerations 588
; Insurance 588
¦ Construction and Furnishings 589
Stores 590
Auxiliary Functions 591
Chapter 26
Government Procurement 593
Similarities and Differences 595
Size 595
Lead Time 596
Regulations 596
Sources of Funds 596
Public Review 597
Socioeconomic Programs 597
Conservatism 597
Web Based Government Procurement 597
Different e Procurement Options 598
State and Local Government 599
Federal Government 600
Key Legislative Actions 600
Some Specific Federal Governmental Procurement Practices 604
Risk and the Type of Contract 605
Government Specifications and Quality 606
Mechanics 609
Contract Administration 609
Disputes 611
Remedies 611
The Packard Commission 613
Code of Ethics for Government Service 614
xxviii Contents
PART O
World Class Supply Chain Management 617 Chapter 27
Toward World Class Supply Chain Management 619
The Key to Supply Chain Management 621
World Class Supply Chain Management (WCSCM) 621
The WCSCM Triangle 622
Evolution to WCSCM 622
Supply Networks 624
World Class Demand Management (WCDM) 624
Demand Management Described 625
WCDM and WCSCM 627
The Bullwhip Effect 627
Evolution to WCDM 629
Forecasting Demand 630
Planning with Time Fences 631
Implications for Supply Management 632
World Class Logistics Management (WCLM) 633
Logistics Defined 634
Integration of Logistics Planning 634
Evolution to WCLM 635
Implications for Supply Management 636
HhaptRr 28
Epilogue: Implementing World Class Supply Chain
ManagementSM 637
Background 638
Leadership 639
Transformational Training 647
Strategic Planning 648
Cost 652
Quality 654
Technology 655
The New Product Development Cycle 655
Supplier Feedback 658
Social Responsibilities 658
Standardization 659
Contents xxix
| Value Engineering and Value Analysis (VE/VA) 659
Organization and Staffing 659
Bringing the Troops Onside 662
| More Initiatives 666
January 2006 670
Name Index 672
Subject Index 676 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Burt, David N. Dobler, Donald W. Starling, Stephen L. |
| author_facet | Burt, David N. Dobler, Donald W. Starling, Stephen L. |
| author_role | aut aut aut |
| author_sort | Burt, David N. |
| author_variant | d n b dn dnb d w d dw dwd s l s sl sls |
| building | Verbundindex |
| bvnumber | BV021966595 |
| callnumber-first | H - Social Science |
| callnumber-label | HD39 |
| callnumber-raw | HD39.5 |
| callnumber-search | HD39.5 |
| callnumber-sort | HD 239.5 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 530 |
| ctrlnum | (OCoLC)49519126 (DE-599)BVBBV021966595 |
| dewey-full | 658.7 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.7 |
| dewey-search | 658.7 |
| dewey-sort | 3658.7 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 7. ed. |
| format | Book |
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| id | DE-604.BV021966595 |
| illustrated | Illustrated |
| index_date | 2024-07-02T16:08:58Z |
| indexdate | 2024-07-09T20:48:25Z |
| institution | BVB |
| isbn | 0072831561 0071123105 0072290706 0072830832 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015181745 |
| oclc_num | 49519126 |
| open_access_boolean | |
| owner | DE-706 |
| owner_facet | DE-706 |
| physical | XLVI, 689 S. Ill., graph. Darst. CD-ROM (12 cm) |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Burt, David N. Verfasser aut World class supply management the key to supply chain manangement 7. ed. Boston [u.a.] McGraw-Hill 2003 XLVI, 689 S. Ill., graph. Darst. CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier Systemvoraussetzungen: Pentium 90 MHz based processor; 16 MB of RAM; 4x CD-ROM; Microsoft Windows 98/2000; Microsoft Internet Explorer 5.5 as default browser; MAC users PowerPC processor; MAC OS 9; Microsoft Internet Explorer 5.1; Microsoft Office or equivalent for both platforms. -Literaturverz. S. XLI - XLIII. - Früher u.d.T.: Lee, Lamar: Purchasing and materials management Ketenbeheer gtt Industrial procurement Materials management Purchasing Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Materialwirtschaft (DE-588)4037937-1 gnd rswk-swf Einkauf (DE-588)4013874-4 gnd rswk-swf Einkauf (DE-588)4013874-4 s DE-604 Materialwirtschaft (DE-588)4037937-1 s Supply Chain Management (DE-588)4684051-5 s Dobler, Donald W. Verfasser aut Starling, Stephen L. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015181745&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Burt, David N. Dobler, Donald W. Starling, Stephen L. World class supply management the key to supply chain manangement Ketenbeheer gtt Industrial procurement Materials management Purchasing Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd Einkauf (DE-588)4013874-4 gnd |
| subject_GND | (DE-588)4684051-5 (DE-588)4037937-1 (DE-588)4013874-4 |
| title | World class supply management the key to supply chain manangement |
| title_auth | World class supply management the key to supply chain manangement |
| title_exact_search | World class supply management the key to supply chain manangement |
| title_exact_search_txtP | World class supply management the key to supply chain manangement |
| title_full | World class supply management the key to supply chain manangement |
| title_fullStr | World class supply management the key to supply chain manangement |
| title_full_unstemmed | World class supply management the key to supply chain manangement |
| title_short | World class supply management |
| title_sort | world class supply management the key to supply chain manangement |
| title_sub | the key to supply chain manangement |
| topic | Ketenbeheer gtt Industrial procurement Materials management Purchasing Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd Einkauf (DE-588)4013874-4 gnd |
| topic_facet | Ketenbeheer Industrial procurement Materials management Purchasing Supply Chain Management Materialwirtschaft Einkauf |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015181745&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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