Systems modeling for business process improvement:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Boston [u.a.]
Artech House
2000
|
| Schriftenreihe: | Artech House computing library
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XVIII, 367 S. Ill., graph. Darst. |
| ISBN: | 1580530508 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804135918331756544 |
|---|---|
| adam_text | CONTENTS
Foreword ix
Preface xi
Chapter 1 Overview 1
1.1 Introduction 1
1.2 Abstracts 4
Chapter 2 Simulation Modeling and Change Management Panaceas: The 13
Missing Link
2.1 Introduction 13
2.2 Four Management Innovation and Change Programs 14
2.2.1 Total Quality Management 15
2.2.2 Just in Time 16
2.2.3 Business Process Reengineering 17
2.2.4 Process Innovation 19
2.3 Simulation Modeling 21
2.4 Simulation Modeling and Change Panaceas 23
2.4.1 Simulation Modeling and TQM 23
2.4.2 Simulation Modeling and JIT 24
2.4.3 Simulation Modeling and BPR 24
2.4.4 Simulation Modeling and Process Innovation 24
2.4.5 An Example of a Business Simulator 25
2.5 A Comparison of Change Management Programs 26
2.6 Conclusions 28
Chapter 3 System Dynamics in Information Systems Analysis: An 33
Evaluation Case Study
3.1 Overview of Gigante 33
3.2 The Problem 34
V
vi Systems Modeling for Business Process Improvement 3.3 Initial Investigation 35
3.4 Problems With Traditional IS Modeling Techniques 36
3.5 A Systems View 36
3.6 Some Findings From the Systems Dynamics Model 39
3.7 Comments on Use of System Dynamics for Business 40
Process Modeling
3.8 Toward Integrating the Views 42
Chapter 4 Business Process Modeling With Objects, Costs, , 47
and Human Resources
4.1 Business Process Modeling 47
4.2 Types of Modeling and Object Orientation 50
4.3 Model and Metamodel 51
4.4 Activities and Their Costs 55
4.5 Human Resource Management and Skills 57
4.6 Conclusions 59
Chapter 5 The Organization, the Process, and the Model 61
5.1 Introduction 61
5.1.1 The Problem 62
5.2 Organizational Process Modeling 63
5.3 A Case Study 63
5.3.1 The What, the Why, and the How 64
5.3.2 Designing the Process 70
5.3.3 Software Support for the Process 73
5.4 Discussion and Conclusions 75
5.4.1 The Value and Basis of OPM 75
5.4.2 The Task of Designing Software Support 76
5.4.3 The Task of Designing Processes 78
Chapter 6 Exploiting Organizational Knowledge in Adaptive 81
Workflow Systems
6.1 Introduction 81
6.2 Knowledge Based Capability Matching 83
6.3 Motivation for Adding Knowledge About Organization 84
and Authority
6.4 Organizational Structure Modeling Language 85
6.5 Authority Modeling Language Proposal 87
6.5.1 The Culture Perspective 88
6.5.2 Using Organizational Structure and Authority 89
6.5.3 Further Authority Modeling Issues 90
6.6 Conclusions 90
Contents vii
Chapter 7 A Common Process Methodology for Engineering 95
Process Domains
7.1 Introduction 95
7.2 Building on Past Research 97
7.2.1 Controlled Requirements Expression 97
7.2.2 Task Formalism Method 98
7.3 Fitting Into a Framework 100
7.4 Common Process Methodology 100
7.5 AimofCPM 102
7.6 Main CPM Activities 102
7.6.1 Viewpoint Generation 102
7.6.2 Functional Viewpoint Structuring 106
7.6.3 Information Gathering 107
7.6.4 Viewpoint Analysis 109
7.6.5 Systems Analysis 110
7.6.6 Operational Analysis 111
7.6.7 Constraints Analysis 111
7.7 Tool Support 112
7.8 Conclusions 113
Chapter 8 Business Modeling Interprocess Relationships 117
8.1 Introduction 117
8.2 A Framework for Business Process Modeling 118
8.2.1 Process Models 119
8.2.2 Structural Models of Organizations 119
8.2.3 Domain and Environmental Context 121
8.3 Designing Interorganizational Relationships 122
8.3.1 Applying Transaction Cost Theory to 123
Process Reengineering
8.3.2 Defining Business Process Relationships 123
8.3.3 Stages in Process Engineering 124
8.4 A Case Study of Process Reengineering 127
8.4.1 Preparatory Phase 127
8.4.2 Transaction Analysis 128
8.4.3 Implications for Organizational Change 130
8.5 Discussion 131
Chapter 9 Process Improvement Using ISO 15504 *35
9.1 Introduction 135
9.2 Process Assessment 136
9.3 The ISO 15504 Standard 137
9.3.1 The Process Categories 138
viii Systems Modeling for Business Process Improvement 9.3.2 The Capability Levels 139
9.3.3 The Two Dimensional Model 140
9.4 A Case Study 140
9.5 Conclusions 144
Chapter 10 Metrics Based Process Modeling With Illustrations From the 147
FEAST/1 Project
10.1 Introduction 147
10.2 Antecedents 148
10.3 Feedback in the Global Software Process 150
10.4 Feedback and the Laws of Software Evolution 154
10.5 FEAST/1 155
10.6 Some FEAST/1 Results 156
10.6.1 Black Box Studies 156
10.6.2 The Models as Predictors 160
10.6.3 White Box Studies 162
10.7 Further Work—FEAST/2 164
10.8 Conclusions 166
Chapter 11 Modeling Information System Requirements for 171
Complex Systems
11.1 Introduction 171
11.2 UMISD 172
11.3 Interpretivist Modeling 172
11.4 A First Step—Using Client Led Design 173
11.5 Bridging the Gap 178
11.6 Representing the Client s IS Requirements 179
11.7 The Object Oriented Approach 180
11.8 Organizational Analysis, Information, 181
and Natural Language
11.9 Conclusions 182
Chapter 12 An Interpretivist Approach to Modeling Client Requirements 187
for Information Systems
12.1 Introduction 187
12.2 Traditional Methods of Design: The Problems 188
12.3 Interpretivism: A Different Approach 188
12.4 Action Research 189
12.5 Appreciating the Situation 190
12.6 Linking a Rich Analysis to Object Oriented Design 191
12.7 Conversation Modeling 191
12.8 Coordination Maps 193
12.9 Present Research 193
Contents ix
Chapter 13 Information Systems Specifications Within the Framework of 199
Client Led Design
13.1 Introduction 199
13.2 Feasibility of a Link Between Soft and Hard Methods 200
13.3 Strategies to Cross the Gap 200
13.4 CLD: A Possible Framework for Integrating SSM With 201
Hard Systems Development Techniques
13.5 Integration of DFD Into CLD 202
13.6 Integration of OO Into CLD 203
13.7 Integration of Situation Theory Into CLD 206
13.8 Conclusions 209
Chapter 14 Developing a Business IT Coevolutionary Change Plan 213
14.1 Introduction 213
14.1.1 Basic Change Model 214
14.2 The Coevolutionary Change Process 215
14.3 Stage 1: Understanding the Situation of Concern 218
14.4 Stage 2: Defining the Target System 221
14.4.1 Root Definitions 221
14.4.2 Conceptual Models 222
14.4.3 IT Support 223
14.5 Stage 3: Defining the Initial System 225
14.5.1 Activity Mapping 226
14.5.2 Organizational Mapping 227
14.5.3 Surplus Activity Identification 227
14.5.4 IT Mapping 227
14.5.5 Surplus IT Identification 228
14.6 Stage 4: Developing Recommendations for Change 228
14.6.1 Recommendation Summary 228
14.6.2 Change Increments 229
14.7 Conclusions 230
Chapter 15 Relating Organizational Semiotics, Process Modeling, and 233
Stakeholder Viewpoints to Elucidate and Record Requirements
15.1 Introduction 233
15.2 Semantic Analysis and Ontology Charts 234
15.3 Features of Ontology Charts 236
15.3.1 Insurance Claim Example 236
15.3.2 Affordances and Processes 237
15.3.3 Roles and Legitimate Concerns 238
15.3.4 Limitations of Ontology Charts 239
15.4 The Elicitation Process 239
x Systems Modeling for Business Process Improvement 15.5 A Case Study 240
15.5.1 Problem Definition 240
15.5.2 Candidate Term Generation 241
15.5.3 Candidate Grouping 241
15.5.4 Ontology Charting 241
15.5.5 Gathering User Viewpoints 242
15.5.6 Modeling Processes 243
15.6 Conclusions 245
Chapter 16 Modeling Organizational Communication: Top Down 249
Analysis and Bottom Up Diagnosis
16.1 Introduction 249
16.2 A Framework for Modeling Organizations 250
16.2.1 A Model of a Learning Organization 250
16.2.2 Measures of Performance—Communication 251
Effectiveness
16.3 Top Down Analysis 252
16.3.1 Extended Structure Analysis 252
16.3.2 Tools for Top Down Analysis 254
16.4 Bottom Up Diagnosis 257
16.4.1 Message Coding 257
16.4.2 Mapping Communication 258
16.5 Top Down and Bottom Up 259
16.6 Conclusions 260
Chapter 17 Social Analysis in the Requirements Engineering Process: 263
From Ethnography to Method
17.1 Introduction 263
17.2 Ethnographers Working With Designers 264
17.2.1 Strengths 266
17.2.2 Weaknesses 267
17.2.3 Outcomes 267
17.3 Modifying Ethnography 267
17.3.1 Moving out From the Control Room 267
17.3.2 Presenting Ethnography in RE 268
17.3.3 Strengths 270
17.3.4 Weaknesses 270
17.3.5 Outcomes 271
17.4 Ethnographically Informed Method 271
17.4.1 Viewpoint Oriented Requirements 272
17.4.2 Social Viewpoints and Concerns 272
17.4.3 Linking With System Models 276
17.4.4 Strengths 278
Contents xi
17.4.5 Weaknesses 278
17.4.6 Outcomes 279
17.5 Conclusions 279
Chapter 18 Overcoming the Legacy Dilemma: Modeling Sociotechnical 283
Change Options
18.1 Problems of Legacy Systems and Some Solutions 283
18.2 The SABA Model 285
18.3 The Organizational Scenarios Tool 286
18.4 The Technology Scenarios Tool 288
18.5 An Example 291
18.6 Conclusions 293
Chapter 19 Models, Diagrams, and Their Importance to Information 295
Systems Analysis and Design
19.1 Introduction 295
19.2 Information Systems Analysis 296
19.3 An Historical Context for Models and Modeling 297
19.4 Categorizations of Models 298
19.4.1 Infological Versus Datalogical 299
19.4.2 Interpretivist Versus Functionalist 300
19.5 Information Systems Analysis and Modeling 301
19.6 Diagrams and Diagramming 304
19.6.1 Diagrams and ISA 306
19.7 Conclusions—The Need for and Nature of Awareness 307
Chapter 20 Onto logical Support for Business Process Improvement 313
20.1 Introduction 313
20.2 Models, Goals, and Meaning 315
20.2.1 Inherited Models From 315
Mechanistic Organization
20.2.2 The Demise of the Mechanistic Concept 316
and the Consequences on Models
20.2.3 The ABC/ABM Approach 318
20.3 Evolution and Similarities 319
20.3.1 Improvement in Procedures 320
20.3.2 System Redesign 320
20.3.3 The Coevolution of Information and 321
Management Systems
20.4 Similarities 322
20.5 Integration Through Metamodeling 323
20.5.1 UML: A Modeling Notation 323
20.5.2 Ontologies 325
xii Systems Modeling for Business Process Improvement 20.5.3 From Object Oriented Programming to 328
Ontology Driven Modeling
20.6 Conclusions 329
Chapter 21 Compositional Modeling: The Formal Perspective 333
21.1 Introduction 333
21.2 Interval Temporal Logic 335
21.2.1 ITL: Syntax and Semantics 335
21.2.2 Data Representation in ITL 336
21.3 Public Service Systems: A Case Study 336
21.3.1 System Description 337
21.4 Compositional Modeling 338
21.5 Animations and Execution 340
21.6 Discussion 341
Appendix 21A 347
21 A.I Frequently Used ITL Constructs 347
21A.2 ITL Specification of Client and Cash Point 348
21A.2.1 Cash Point Component 348
21A.2.2 Client Component 349
21A.2.3 Specification of Auxiliary Functions 352
Index 355
|
| adam_txt |
CONTENTS
Foreword ix
Preface xi
Chapter 1 Overview 1
1.1 Introduction 1
1.2 Abstracts 4
Chapter 2 Simulation Modeling and Change Management Panaceas: The 13
Missing Link
2.1 Introduction 13
2.2 Four Management Innovation and Change Programs 14
2.2.1 Total Quality Management 15
2.2.2 Just in Time 16
2.2.3 Business Process Reengineering 17
2.2.4 Process Innovation 19
2.3 Simulation Modeling 21
2.4 Simulation Modeling and Change Panaceas 23
2.4.1 Simulation Modeling and TQM 23
2.4.2 Simulation Modeling and JIT 24
2.4.3 Simulation Modeling and BPR 24
2.4.4 Simulation Modeling and Process Innovation 24
2.4.5 An Example of a Business Simulator 25
2.5 A Comparison of Change Management Programs 26
2.6 Conclusions 28
Chapter 3 System Dynamics in Information Systems Analysis: An 33
Evaluation Case Study
3.1 Overview of Gigante 33
3.2 The Problem 34
V
vi Systems Modeling for Business Process Improvement 3.3 Initial Investigation 35
3.4 Problems With Traditional IS Modeling Techniques 36
3.5 A Systems View 36
3.6 Some Findings From the Systems Dynamics Model 39
3.7 Comments on Use of System Dynamics for Business 40
Process Modeling
3.8 Toward Integrating the Views 42
Chapter 4 Business Process Modeling With Objects, Costs, , 47
and Human Resources
4.1 Business Process Modeling 47
4.2 Types of Modeling and Object Orientation 50
4.3 Model and Metamodel 51
4.4 Activities and Their Costs 55
4.5 Human Resource Management and Skills 57
4.6 Conclusions 59
Chapter 5 The Organization, the Process, and the Model 61
5.1 Introduction 61
5.1.1 The Problem 62
5.2 Organizational Process Modeling 63
5.3 A Case Study 63
5.3.1 The What, the Why, and the How 64
5.3.2 Designing the Process 70
5.3.3 Software Support for the Process 73
5.4 Discussion and Conclusions 75
5.4.1 The Value and Basis of OPM 75
5.4.2 The Task of Designing Software Support 76
5.4.3 The Task of Designing Processes 78
Chapter 6 Exploiting Organizational Knowledge in Adaptive 81
Workflow Systems
6.1 Introduction 81
6.2 Knowledge Based Capability Matching 83
6.3 Motivation for Adding Knowledge About Organization 84
and Authority
6.4 Organizational Structure Modeling Language 85
6.5 Authority Modeling Language Proposal 87
6.5.1 The Culture Perspective 88
6.5.2 Using Organizational Structure and Authority 89
6.5.3 Further Authority Modeling Issues 90
6.6 Conclusions 90
Contents vii
Chapter 7 A Common Process Methodology for Engineering 95
Process Domains
7.1 Introduction 95
7.2 Building on Past Research 97
7.2.1 Controlled Requirements Expression 97
7.2.2 Task Formalism Method 98
7.3 Fitting Into a Framework 100
7.4 Common Process Methodology 100
7.5 AimofCPM 102
7.6 Main CPM Activities 102
7.6.1 Viewpoint Generation 102
7.6.2 Functional Viewpoint Structuring 106
7.6.3 Information Gathering 107
7.6.4 Viewpoint Analysis 109
7.6.5 Systems Analysis 110
7.6.6 Operational Analysis 111
7.6.7 Constraints Analysis 111
7.7 Tool Support 112
7.8 Conclusions 113
Chapter 8 Business Modeling Interprocess Relationships 117
8.1 Introduction 117
8.2 A Framework for Business Process Modeling 118
8.2.1 Process Models 119
8.2.2 Structural Models of Organizations 119
8.2.3 Domain and Environmental Context 121
8.3 Designing Interorganizational Relationships 122
8.3.1 Applying Transaction Cost Theory to 123
Process Reengineering
8.3.2 Defining Business Process Relationships 123
8.3.3 Stages in Process Engineering 124
8.4 A Case Study of Process Reengineering 127
8.4.1 Preparatory Phase 127
8.4.2 Transaction Analysis 128
8.4.3 Implications for Organizational Change 130
8.5 Discussion 131
Chapter 9 Process Improvement Using ISO 15504 *35
9.1 Introduction 135
9.2 Process Assessment 136
9.3 The ISO 15504 Standard 137
9.3.1 The Process Categories 138
viii Systems Modeling for Business Process Improvement 9.3.2 The Capability Levels 139
9.3.3 The Two Dimensional Model 140
9.4 A Case Study 140
9.5 Conclusions 144
Chapter 10 Metrics Based Process Modeling With Illustrations From the 147
FEAST/1 Project
10.1 Introduction 147
10.2 Antecedents 148
10.3 Feedback in the Global Software Process 150
10.4 Feedback and the Laws of Software Evolution 154
10.5 FEAST/1 155
10.6 Some FEAST/1 Results 156
10.6.1 Black Box Studies 156
10.6.2 The Models as Predictors 160
10.6.3 White Box Studies 162
10.7 Further Work—FEAST/2 164
10.8 Conclusions 166
Chapter 11 Modeling Information System Requirements for 171
Complex Systems
11.1 Introduction 171
11.2 UMISD 172
11.3 Interpretivist Modeling 172
11.4 A First Step—Using Client Led Design 173
11.5 Bridging the Gap 178
11.6 Representing the Client's IS Requirements 179
11.7 The Object Oriented Approach 180
11.8 Organizational Analysis, Information, 181
and Natural Language
11.9 Conclusions 182
Chapter 12 An Interpretivist Approach to Modeling Client Requirements 187
for Information Systems
12.1 Introduction 187
12.2 Traditional Methods of Design: The Problems 188
12.3 Interpretivism: A Different Approach 188
12.4 Action Research 189
12.5 Appreciating the Situation 190
12.6 Linking a Rich Analysis to Object Oriented Design 191
12.7 Conversation Modeling 191
12.8 Coordination Maps 193
12.9 Present Research 193
Contents ix
Chapter 13 Information Systems Specifications Within the Framework of 199
Client Led Design
13.1 Introduction 199
13.2 Feasibility of a Link Between Soft and Hard Methods 200
13.3 Strategies to Cross the Gap 200
13.4 CLD: A Possible Framework for Integrating SSM With 201
Hard Systems Development Techniques
13.5 Integration of DFD Into CLD 202
13.6 Integration of OO Into CLD 203
13.7 Integration of Situation Theory Into CLD 206
13.8 Conclusions 209
Chapter 14 Developing a Business IT Coevolutionary Change Plan 213
14.1 Introduction 213
14.1.1 Basic Change Model 214
14.2 The Coevolutionary Change Process 215
14.3 Stage 1: Understanding the Situation of Concern 218
14.4 Stage 2: Defining the Target System 221
14.4.1 Root Definitions 221
14.4.2 Conceptual Models 222
14.4.3 IT Support 223
14.5 Stage 3: Defining the Initial System 225
14.5.1 Activity Mapping 226
14.5.2 Organizational Mapping 227
14.5.3 Surplus Activity Identification 227
14.5.4 IT Mapping 227
14.5.5 Surplus IT Identification 228
14.6 Stage 4: Developing Recommendations for Change 228
14.6.1 Recommendation Summary 228
14.6.2 Change Increments 229
14.7 Conclusions 230
Chapter 15 Relating Organizational Semiotics, Process Modeling, and 233
Stakeholder Viewpoints to Elucidate and Record Requirements
15.1 Introduction 233
15.2 Semantic Analysis and Ontology Charts 234
15.3 Features of Ontology Charts 236
15.3.1 Insurance Claim Example 236
15.3.2 Affordances and Processes 237
15.3.3 Roles and Legitimate Concerns 238
15.3.4 Limitations of Ontology Charts 239
15.4 The Elicitation Process 239
x Systems Modeling for Business Process Improvement 15.5 A Case Study 240
15.5.1 Problem Definition 240
15.5.2 Candidate Term Generation 241
15.5.3 Candidate Grouping 241
15.5.4 Ontology Charting 241
15.5.5 Gathering User Viewpoints 242
15.5.6 Modeling Processes 243
15.6 Conclusions 245
Chapter 16 Modeling Organizational Communication: Top Down 249
Analysis and Bottom Up Diagnosis
16.1 Introduction 249
16.2 A Framework for Modeling Organizations 250
16.2.1 A Model of a Learning Organization 250
16.2.2 Measures of Performance—Communication 251
Effectiveness
16.3 Top Down Analysis 252
16.3.1 Extended Structure Analysis 252
16.3.2 Tools for Top Down Analysis 254
16.4 Bottom Up Diagnosis 257
16.4.1 Message Coding 257
16.4.2 Mapping Communication 258
16.5 Top Down and Bottom Up 259
16.6 Conclusions 260
Chapter 17 Social Analysis in the Requirements Engineering Process: 263
From Ethnography to Method
17.1 Introduction 263
17.2 Ethnographers Working With Designers 264
17.2.1 Strengths 266
17.2.2 Weaknesses 267
17.2.3 Outcomes 267
17.3 Modifying Ethnography 267
17.3.1 Moving out From the Control Room 267
17.3.2 Presenting Ethnography in RE 268
17.3.3 Strengths 270
17.3.4 Weaknesses 270
17.3.5 Outcomes 271
17.4 Ethnographically Informed Method 271
17.4.1 Viewpoint Oriented Requirements 272
17.4.2 Social Viewpoints and Concerns 272
17.4.3 Linking With System Models 276
17.4.4 Strengths 278
Contents xi
17.4.5 Weaknesses 278
17.4.6 Outcomes 279
17.5 Conclusions 279
Chapter 18 Overcoming the Legacy Dilemma: Modeling Sociotechnical 283
Change Options
18.1 Problems of Legacy Systems and Some Solutions 283
18.2 The SABA Model 285
18.3 The Organizational Scenarios Tool 286
18.4 The Technology Scenarios Tool 288
18.5 An Example 291
18.6 Conclusions 293
Chapter 19 Models, Diagrams, and Their Importance to Information 295
Systems Analysis and Design
19.1 Introduction 295
19.2 Information Systems Analysis 296
19.3 An Historical Context for Models and Modeling 297
19.4 Categorizations of Models 298
19.4.1 Infological Versus Datalogical 299
19.4.2 Interpretivist Versus Functionalist 300
19.5 Information Systems Analysis and Modeling 301
19.6 Diagrams and Diagramming 304
19.6.1 Diagrams and ISA 306
19.7 Conclusions—The Need for and Nature of Awareness 307
Chapter 20 Onto logical Support for Business Process Improvement 313
20.1 Introduction 313
20.2 Models, Goals, and Meaning 315
20.2.1 Inherited Models From 315
Mechanistic Organization
20.2.2 The Demise of the Mechanistic Concept 316
and the Consequences on Models
20.2.3 The ABC/ABM Approach 318
20.3 Evolution and Similarities 319
20.3.1 Improvement in Procedures 320
20.3.2 System Redesign 320
20.3.3 The Coevolution of Information and 321
Management Systems
20.4 Similarities 322
20.5 Integration Through Metamodeling 323
20.5.1 UML: A Modeling Notation 323
20.5.2 Ontologies 325
xii Systems Modeling for Business Process Improvement 20.5.3 From Object Oriented Programming to 328
Ontology Driven Modeling
20.6 Conclusions 329
Chapter 21 Compositional Modeling: The Formal Perspective 333
21.1 Introduction 333
21.2 Interval Temporal Logic 335
21.2.1 ITL: Syntax and Semantics 335
21.2.2 Data Representation in ITL 336
21.3 Public Service Systems: A Case Study 336
21.3.1 System Description 337
21.4 Compositional Modeling 338
21.5 Animations and Execution 340
21.6 Discussion 341
Appendix 21A 347
21 A.I Frequently Used ITL Constructs 347
21A.2 ITL Specification of Client and Cash Point 348
21A.2.1 Cash Point Component 348
21A.2.2 Client Component 349
21A.2.3 Specification of Auxiliary Functions 352
Index 355 |
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| id | DE-604.BV021952967 |
| illustrated | Illustrated |
| index_date | 2024-07-02T16:07:52Z |
| indexdate | 2024-07-09T20:48:08Z |
| institution | BVB |
| isbn | 1580530508 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015168117 |
| oclc_num | 43607408 |
| open_access_boolean | |
| owner | DE-706 |
| owner_facet | DE-706 |
| physical | XVIII, 367 S. Ill., graph. Darst. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Artech House |
| record_format | marc |
| series2 | Artech House computing library |
| spelling | Systems modeling for business process improvement David Bustard ... (eds.) Boston [u.a.] Artech House 2000 XVIII, 367 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Artech House computing library Literaturangaben Gestion de l'information rasuqam Système d'information de gestion rasuqam Technologies de l'information rasuqam Information resources management Information technology Management information systems Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Systemplanung (DE-588)4058811-7 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Systemplanung (DE-588)4058811-7 s DE-604 Managementinformationssystem (DE-588)4074518-1 s Informationsmanagement (DE-588)4114012-6 s Bustard, David 1949- Sonstige (DE-588)123627389 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015168117&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Systems modeling for business process improvement Gestion de l'information rasuqam Système d'information de gestion rasuqam Technologies de l'information rasuqam Information resources management Information technology Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Systemplanung (DE-588)4058811-7 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4058811-7 (DE-588)4114012-6 |
| title | Systems modeling for business process improvement |
| title_auth | Systems modeling for business process improvement |
| title_exact_search | Systems modeling for business process improvement |
| title_exact_search_txtP | Systems modeling for business process improvement |
| title_full | Systems modeling for business process improvement David Bustard ... (eds.) |
| title_fullStr | Systems modeling for business process improvement David Bustard ... (eds.) |
| title_full_unstemmed | Systems modeling for business process improvement David Bustard ... (eds.) |
| title_short | Systems modeling for business process improvement |
| title_sort | systems modeling for business process improvement |
| topic | Gestion de l'information rasuqam Système d'information de gestion rasuqam Technologies de l'information rasuqam Information resources management Information technology Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Systemplanung (DE-588)4058811-7 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| topic_facet | Gestion de l'information Système d'information de gestion Technologies de l'information Information resources management Information technology Management information systems Managementinformationssystem Systemplanung Informationsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015168117&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT bustarddavid systemsmodelingforbusinessprocessimprovement |