The facilitator excellence handbook: helping people work creatively and productively together
"This Handbook details key facilitation methods, offers you step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. And you don't have to read the Handbook cover to cover: the modular design helps you to consult the cha...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, Calif.
Jossey-Bass Pfeiffer
c 1998
|
| Ausgabe: | 1. ed., [Nachdr.] |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "This Handbook details key facilitation methods, offers you step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. And you don't have to read the Handbook cover to cover: the modular design helps you to consult the chapters you need - when you need them!" "Group and team members, meeting participants, and organizational change leaders need facilitation skills. Chief executives, managers, and supervisors need facilitation skills. So get your teams organized and energized. Get your meetings back on track."--BOOK JACKET. |
| Beschreibung: | X, 338 S. Ill. |
| ISBN: | 0787938882 |
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| 520 | 1 | |a "This Handbook details key facilitation methods, offers you step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. And you don't have to read the Handbook cover to cover: the modular design helps you to consult the chapters you need - when you need them!" "Group and team members, meeting participants, and organizational change leaders need facilitation skills. Chief executives, managers, and supervisors need facilitation skills. So get your teams organized and energized. Get your meetings back on track."--BOOK JACKET. | |
| 650 | 4 | |a Consensus (Sciences sociales) | |
| 650 | 4 | |a Facilitation sociale | |
| 650 | 4 | |a Relations humaines - Formation | |
| 650 | 4 | |a Résolution de problème en groupe | |
| 650 | 4 | |a Équipes de travail | |
| 650 | 4 | |a Consensus (Social sciences) | |
| 650 | 4 | |a Group facilitation | |
| 650 | 4 | |a Group problem solving | |
| 650 | 4 | |a Group relations training | |
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTFNTS
Introduction 1
PART!
OVERVIEW OF FACILITATION 7
Chapter 1
Fadlitation in Organizations Today 9
Definitions 11
Benefits of Fadlitation 12
Goals of an Effective Fadlitation 14
Fadlitation Applied 15
Fadlitation and Leadership 17
A Vision for the Future 18
Chapter 2
RoleoftheFadlitator 21
Manager of Group Process 21
Responsibilities of a Facilitator 22
PART 2
BASjC^FACILITATION SKILLS ^5
Chapter 3
Verbal Techniques: What to Say 27
Asking Questions 28
Probing 33
Paraphrasing 34
THE FACILITATOR EXCELLENCE HANDBOOK
Redirecting Questions and Comments 36
Referencing Back 37
Giving Positive Reinforcement 38
Including Quieter Members 39
Encouraging Divergent Views 41
Shifting Perspective 42
Summarizing 42
Bridging 44
Chapter 4
Nonverbal Techniques: What to Do 45
Active Listening 47
Voice 57
Eye Contact 58
Attentiveness 60
Facial Expressions 61
Silence 61
Body Language 63
Position and Movement in the Room 63
Distracting Habits 65
Enthusiasm 65
Dress 66
Chapter 5
Recording Techniques 69
Why Record? 69
What To Record 71
Using Flip Charts 74
Using Someone Else To Record 75
Role of the Recorder 77
Ownership of the Flip Charts 77
Other Uses for Flip Charts 79
Organizing and Handling Flip Charts 81
The Art of Charting 84
Flip Chart Equipment and Supplies 85
CONTENTS vii
Chapter 6
Reading the Group 91
How To Read the Group 91
Group Dynamics 94
Chapter 7
Facilitating Consensus 105
Understanding Consensus 105
Problems with Consensus 106
The Flow of Consensus 106
PART 3
FACILITATOR METHODS AND TOOLS ]U_
Chapter 8
Generating and Organizing Material 115
Brainstorming 116
Structured Round 119
j T Chart 121
! Affinity Diagram 124
i Fishbone Diagram 127
I Timeline 131
i Flowchart I33
! Matrix Diagram 141
Chapter 9
Ranking and Evaluating Material 145
! Multi Voting I46
Ranking and Prioritizing 148
! Nominal Group Technique 151
Force Field Analysis 157
Quadrant Diagram 163
Decision Matrix 166
I
i
viii THE FACILITATOR EXCELLENCE HANDBOOK
PART 4
DESIGNING EFFECTIVE FACILITATIONS 173
Chapter 10
How To Design a Facilitation 175
Ten Steps for Designing a Facilitation 175
Collaborating with the Client 182
Completing the Design 187
Designing On the Spot 193
Designing As a Creative Process 195
Chapter 1 1
Organizing and Enhancing Group Work 197
Optimum Group Size 198
Working with Large Groups 198
Round Robin Technique 199
Dividing the Group 200
Individual Work 205
Adding Variety to Group Work 206
Icebreakers 206
Chapter 12
Opening and Closing Activities 211
General Guidelines 211
Opening a Group s First Meeting 213
Opening a Group s Subsequent Meetings 217
Closing a Group s Ongoing Meetings 218
Closing a Group s Last Meeting 218
PART 5
THE FACILITATOR IN ACTION 221^
Chapter 1 3
Levels of Facilitator Competency 223
Facilitator Competency Matrix 225
CONTENTS
Chapter 14
Facilitating Meetings 247
Facilitator s Role During the Meeting 249
Electronic Meetings 274
Chapter 15
Facilitating Teams 277
Role Clarification 277
Team Boundaries 278
Developing Facilitation Skills in Teams 278
Internal Versus External Team Facilitator 279
Providing a Team Road Map 280
Celebrating Team Milestones 281
Diversity and the Team Facilitator 282
Resolving Team Conflict 283
Evaluating Team Performance 290
Chapter 16
Facilitating Organization Wide Projects 299
The Consulting Role 299
Skills Required 300
Intervention Defined 302
Types of Clients 303
Steps in Working with Clients 304
PART 6
FACILITATOR EXCELLENCE 309
Chapter 17
Managing Yourself 311
Ego, Power, and the Facilitator 312
Being Centered and Authentic 314
Improving Performance As a Facilitator 316
Avoiding Burnout 316
X THE FACILITATOR EXCELLENCE HANDBOOK
Chapter 18
The Art of Facilitating 325
Excellence Versus Perfection 326
The Natural Flow 327
Love the Questions 328
Summary 329
Resources for Facilitators 331
Index 335
|
| adam_txt |
CONTFNTS
Introduction 1
PART!
OVERVIEW OF FACILITATION 7
Chapter 1
Fadlitation in Organizations Today 9
Definitions 11
Benefits of Fadlitation 12
Goals of an Effective Fadlitation 14
Fadlitation Applied 15
Fadlitation and Leadership 17
A Vision for the Future 18
Chapter 2
RoleoftheFadlitator 21
Manager of Group Process 21
Responsibilities of a Facilitator 22
PART 2
BASjC^FACILITATION SKILLS ^5
Chapter 3
Verbal Techniques: What to Say 27
Asking Questions 28
Probing 33
Paraphrasing 34
THE FACILITATOR EXCELLENCE HANDBOOK
Redirecting Questions and Comments 36
Referencing Back 37
Giving Positive Reinforcement 38
Including Quieter Members 39
Encouraging Divergent Views 41
Shifting Perspective 42
Summarizing 42
Bridging 44
Chapter 4
Nonverbal Techniques: What to Do 45
Active Listening 47
Voice 57
Eye Contact 58
Attentiveness 60
Facial Expressions 61
Silence 61
Body Language 63
Position and Movement in the Room 63
Distracting Habits 65
Enthusiasm 65
Dress 66
Chapter 5
Recording Techniques 69
Why Record? 69
What To Record 71
Using Flip Charts 74
Using Someone Else To Record 75
Role of the Recorder 77
Ownership of the Flip Charts 77
Other Uses for Flip Charts 79
Organizing and Handling Flip Charts 81
The Art of Charting 84
Flip Chart Equipment and Supplies 85
CONTENTS vii
Chapter 6
Reading the Group 91
How To Read the Group 91
Group Dynamics 94
Chapter 7
Facilitating Consensus 105
Understanding Consensus 105
Problems with Consensus 106
The Flow of Consensus 106
PART 3
FACILITATOR METHODS AND TOOLS ]U_
Chapter 8
Generating and Organizing Material 115
Brainstorming 116
Structured Round 119
j T Chart 121
! Affinity Diagram 124
i Fishbone Diagram 127
I Timeline 131
i Flowchart I33
! Matrix Diagram 141
Chapter 9
Ranking and Evaluating Material 145
! Multi Voting I46
Ranking and Prioritizing 148
! Nominal Group Technique 151
Force Field Analysis 157
Quadrant Diagram 163
Decision Matrix 166
I
i
viii THE FACILITATOR EXCELLENCE HANDBOOK
PART 4
DESIGNING EFFECTIVE FACILITATIONS 173
Chapter 10
How To Design a Facilitation 175
Ten Steps for Designing a Facilitation 175
Collaborating with the Client 182
Completing the Design 187
Designing On the Spot 193
Designing As a Creative Process 195
Chapter 1 1
Organizing and Enhancing Group Work 197
Optimum Group Size 198
Working with Large Groups 198
Round Robin Technique 199
Dividing the Group 200
Individual Work 205
Adding Variety to Group Work 206
Icebreakers 206
Chapter 12
Opening and Closing Activities 211
General Guidelines 211
Opening a Group's First Meeting 213
Opening a Group's Subsequent Meetings 217
Closing a Group's Ongoing Meetings 218
Closing a Group's Last Meeting 218
PART 5
THE FACILITATOR IN ACTION 221^
Chapter 1 3
Levels of Facilitator Competency 223
Facilitator Competency Matrix 225
CONTENTS
Chapter 14
Facilitating Meetings 247
Facilitator's Role During the Meeting 249
Electronic Meetings 274
Chapter 15
Facilitating Teams 277
Role Clarification 277
Team Boundaries 278
Developing Facilitation Skills in Teams 278
Internal Versus External Team Facilitator 279
Providing a Team Road Map 280
Celebrating Team Milestones 281
Diversity and the Team Facilitator 282
Resolving Team Conflict 283
Evaluating Team Performance 290
Chapter 16
Facilitating Organization Wide Projects 299
The Consulting Role 299
Skills Required 300
Intervention Defined 302
Types of Clients 303
Steps in Working with Clients 304
PART 6
FACILITATOR EXCELLENCE 309
Chapter 17
Managing Yourself 311
Ego, Power, and the Facilitator 312
Being Centered and Authentic 314
Improving Performance As a Facilitator 316
Avoiding Burnout 316
X THE FACILITATOR EXCELLENCE HANDBOOK
Chapter 18
The Art of Facilitating 325
Excellence Versus Perfection 326
The Natural Flow 327
Love the Questions 328
Summary 329
Resources for Facilitators 331
Index 335 |
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| spelling | Rees, Fran Verfasser aut The facilitator excellence handbook helping people work creatively and productively together 1. ed., [Nachdr.] San Francisco, Calif. Jossey-Bass Pfeiffer c 1998 X, 338 S. Ill. txt rdacontent n rdamedia nc rdacarrier "This Handbook details key facilitation methods, offers you step-by-step instructions for facilitating meetings, and much more. Numerous checklists and forms enable quick implementation. And you don't have to read the Handbook cover to cover: the modular design helps you to consult the chapters you need - when you need them!" "Group and team members, meeting participants, and organizational change leaders need facilitation skills. Chief executives, managers, and supervisors need facilitation skills. So get your teams organized and energized. Get your meetings back on track."--BOOK JACKET. Consensus (Sciences sociales) Facilitation sociale Relations humaines - Formation Résolution de problème en groupe Équipes de travail Consensus (Social sciences) Group facilitation Group problem solving Group relations training Teams in the workplace Teamwork (DE-588)4126974-3 gnd rswk-swf Teamwork (DE-588)4126974-3 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015165400&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rees, Fran The facilitator excellence handbook helping people work creatively and productively together Consensus (Sciences sociales) Facilitation sociale Relations humaines - Formation Résolution de problème en groupe Équipes de travail Consensus (Social sciences) Group facilitation Group problem solving Group relations training Teams in the workplace Teamwork (DE-588)4126974-3 gnd |
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| title | The facilitator excellence handbook helping people work creatively and productively together |
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| title_short | The facilitator excellence handbook |
| title_sort | the facilitator excellence handbook helping people work creatively and productively together |
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| topic | Consensus (Sciences sociales) Facilitation sociale Relations humaines - Formation Résolution de problème en groupe Équipes de travail Consensus (Social sciences) Group facilitation Group problem solving Group relations training Teams in the workplace Teamwork (DE-588)4126974-3 gnd |
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