Process reengineering, organizational change and performance improvement:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
McGraw-Hill
1999
|
| Schriftenreihe: | The INSEAD global management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 523 S. graph. Darst. |
| ISBN: | 0077094360 |
Internformat
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| 264 | 1 | |a London [u.a.] |b McGraw-Hill |c 1999 | |
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| 650 | 4 | |a Prenova procesov - Orientacija - Ocenjevanje - Študije primerov | |
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| 650 | 4 | |a Vodstvo - Vodstveni kadri - Vodstveni stili - Študije primerov | |
| 650 | 4 | |a Zaposleni - Predstavitve - Merjenje učinkovitosti - Študije primerov | |
| 650 | 4 | |a Organizational change |x Re-engineering | |
| 650 | 4 | |a Performance |x Improvement | |
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Datensatz im Suchindex
| _version_ | 1804135911332511744 |
|---|---|
| adam_text | Préface vii
Acknowledgements ix
Chapter 1 Process Reengineering, Organizational Change
and Performance Improvement 1
Cases
1.1 Taco Bell: Reengineering the Business (A) ( 1983 95) 17
1.2 Transf orming TSB Group (A): Industry and Company
Background 31
1.3 Transf orming TSB Group (B): The First Wave (1989 91 ) ¦h
Chapter 2 Core Processes and Performance Improvement 61
Cases
2.1 Rank Xerox France (A): The Logistic Process 79
2.2 Rank Xerox France (B): Designing the Integrated Supply Chain 92
2.3 Transforming TSB Group (D): The Second Wave ( 1992 95)—
Focusing on Quality and Processes 105
Chapter 3 Information Technology and Performance
Innovation 127
Cases
31 Knowledge Management at Arthur Andersen (Denmark):
Building Assets in Real Time and in Virtual Space 146
3.2 Aligning IT with the Business: Banco Comercial Português
and Continental Bank I64
3.3 Vandelay Industries, Inc. 181
Chapter 4 Measuring, Evaluating and Rewarding Employée
Performance 197
Cases
4.1 Friends Provident: Reengineering Customer Services
(condensed) 222
4.2 A Measure of Delight: The Pursuit of Quality at AT T
Universal Card Services 2^2
CONTENTS
4.3 Mobil USM R (A): Linking the Balancée Scorecard 267
4.4 Mobil USM R (B): New England Sales and Distribution 290
Chapter 5 Managing People, Managing Change 297
Cases
5.1 Transforming TSB Group (C): Managing Change Teams 317
5.2 Résistance to Change at Air France: Bernard Attali s Expérience 332
5.3 Pulling Out of Its Dive: Air France under Christian Blanc 359
5.4 The Making of the World s Favourite Airline: British Airways
(1980 93) 372
Chapter 6 Organizational Structure and Process Orientation 393
Cases
6.1 Rank Xerox (France) 2000: A Race Without a Finish Line 408
6.2 Quantum Corporation: Business and Product Teams 435
6.3 Révolution at Oticon A/S: The Spaghetti Organization
(condensed) 455
Chapter 7 A Race Without a Finish Line 485
Cases
7.1 Taco Bell: Reengineering the Business (B) (1995 97) 494
7.2 Remaining the World s Favourite Airline: British Airways
(1993 97) 500
Index 525
|
| adam_txt |
Préface vii
Acknowledgements ix
Chapter 1 Process Reengineering, Organizational Change
and Performance Improvement 1
Cases
1.1 Taco Bell: Reengineering the Business (A) ( 1983 95) 17
1.2 Transf'orming TSB Group (A): Industry and Company
Background 31
1.3 Transf'orming TSB Group (B): The First Wave (1989 91 ) ¦h
Chapter 2 Core Processes and Performance Improvement 61
Cases
2.1 Rank Xerox France (A): The Logistic Process 79
2.2 Rank Xerox France (B): Designing the Integrated Supply Chain 92
2.3 Transforming TSB Group (D): The Second Wave ( 1992 95)—
Focusing on Quality and Processes 105
Chapter 3 Information Technology and Performance
Innovation 127
Cases
31 Knowledge Management at Arthur Andersen (Denmark):
Building Assets in Real Time and in Virtual Space 146
3.2 Aligning IT with the Business: Banco Comercial Português
and Continental Bank I64
3.3 Vandelay Industries, Inc. 181
Chapter 4 Measuring, Evaluating and Rewarding Employée
Performance 197
Cases
4.1 Friends Provident: Reengineering Customer Services
(condensed) 222
4.2 A Measure of Delight: The Pursuit of Quality at AT T
Universal Card Services 2^2
CONTENTS
4.3 Mobil USM R (A): Linking the Balancée Scorecard 267
4.4 Mobil USM R (B): New England Sales and Distribution 290
Chapter 5 Managing People, Managing Change 297
Cases
5.1 Transforming TSB Group (C): Managing Change Teams 317
5.2 Résistance to Change at Air France: Bernard Attali's Expérience 332
5.3 Pulling Out of Its Dive: Air France under Christian Blanc 359
5.4 The Making of the World's Favourite Airline: British Airways
(1980 93) 372
Chapter 6 Organizational Structure and Process Orientation 393
Cases
6.1 Rank Xerox (France) 2000: A Race Without a Finish Line 408
6.2 Quantum Corporation: Business and Product Teams 435
6.3 Révolution at Oticon A/S: The Spaghetti Organization
(condensed) 455
Chapter 7 A Race Without a Finish Line 485
Cases
7.1 Taco Bell: Reengineering the Business (B) (1995 97) 494
7.2 Remaining the World's Favourite Airline: British Airways
(1993 97) 500
Index 525 |
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| spelling | Dutta, Soumitra Verfasser aut Process reengineering, organizational change and performance improvement Soumitra Dutta and Jean-Francois Manzoni London [u.a.] McGraw-Hill 1999 X, 523 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The INSEAD global management series Prenova procesov - Orientacija - Ocenjevanje - Študije primerov Prenova procesov - Vodenje procesov - Organizacijske oblike - Študije primerov Vodstvo - Vodstveni kadri - Vodstveni stili - Študije primerov Zaposleni - Predstavitve - Merjenje učinkovitosti - Študije primerov Organizational change Re-engineering Performance Improvement Reengineering (Management) Reengineering (Management) Case studies Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Prozessorganisation (DE-588)4405219-4 gnd rswk-swf Leistungssteigerung (DE-588)4167306-2 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Organisationsentwicklung (DE-588)4126887-8 s DE-604 Leistungssteigerung (DE-588)4167306-2 s Prozessorganisation (DE-588)4405219-4 s Manzoni, Jean-François Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015163193&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dutta, Soumitra Manzoni, Jean-François Process reengineering, organizational change and performance improvement Prenova procesov - Orientacija - Ocenjevanje - Študije primerov Prenova procesov - Vodenje procesov - Organizacijske oblike - Študije primerov Vodstvo - Vodstveni kadri - Vodstveni stili - Študije primerov Zaposleni - Predstavitve - Merjenje učinkovitosti - Študije primerov Organizational change Re-engineering Performance Improvement Reengineering (Management) Reengineering (Management) Case studies Organisationsentwicklung (DE-588)4126887-8 gnd Prozessorganisation (DE-588)4405219-4 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| subject_GND | (DE-588)4126887-8 (DE-588)4405219-4 (DE-588)4167306-2 (DE-588)4522595-3 |
| title | Process reengineering, organizational change and performance improvement |
| title_auth | Process reengineering, organizational change and performance improvement |
| title_exact_search | Process reengineering, organizational change and performance improvement |
| title_exact_search_txtP | Process reengineering, organizational change and performance improvement |
| title_full | Process reengineering, organizational change and performance improvement Soumitra Dutta and Jean-Francois Manzoni |
| title_fullStr | Process reengineering, organizational change and performance improvement Soumitra Dutta and Jean-Francois Manzoni |
| title_full_unstemmed | Process reengineering, organizational change and performance improvement Soumitra Dutta and Jean-Francois Manzoni |
| title_short | Process reengineering, organizational change and performance improvement |
| title_sort | process reengineering organizational change and performance improvement |
| topic | Prenova procesov - Orientacija - Ocenjevanje - Študije primerov Prenova procesov - Vodenje procesov - Organizacijske oblike - Študije primerov Vodstvo - Vodstveni kadri - Vodstveni stili - Študije primerov Zaposleni - Predstavitve - Merjenje učinkovitosti - Študije primerov Organizational change Re-engineering Performance Improvement Reengineering (Management) Reengineering (Management) Case studies Organisationsentwicklung (DE-588)4126887-8 gnd Prozessorganisation (DE-588)4405219-4 gnd Leistungssteigerung (DE-588)4167306-2 gnd |
| topic_facet | Prenova procesov - Orientacija - Ocenjevanje - Študije primerov Prenova procesov - Vodenje procesov - Organizacijske oblike - Študije primerov Vodstvo - Vodstveni kadri - Vodstveni stili - Študije primerov Zaposleni - Predstavitve - Merjenje učinkovitosti - Študije primerov Organizational change Re-engineering Performance Improvement Reengineering (Management) Reengineering (Management) Case studies Organisationsentwicklung Prozessorganisation Leistungssteigerung Fallstudiensammlung |
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