Municipal benchmarks: assessing local performance and establishing community standards
Author David N. Ammons steps beyond the current literature on local government performance measurement by offering benchmarks against which an individual municipality's performance may be assessed. This important volume guides municipal executives, department heads, management analysts, mayors...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks [u.a.]
Sage Publ.
1996
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | Author David N. Ammons steps beyond the current literature on local government performance measurement by offering benchmarks against which an individual municipality's performance may be assessed. This important volume guides municipal executives, department heads, management analysts, mayors and city council members, citizen groups, and interested individuals beyond the development of performance measures for city government operations. It prepares them for the initial stages of actual performance assessment by presenting relevant national standards developed by professional associations and actual performance targets and results from a sample of respected city governments. |
| Beschreibung: | Literaturverz. S. 291 - 301 |
| Beschreibung: | XII, 323 S. Ill., graph. Darst. |
| ISBN: | 0803972539 |
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| 500 | |a Literaturverz. S. 291 - 301 | ||
| 520 | 3 | |a Author David N. Ammons steps beyond the current literature on local government performance measurement by offering benchmarks against which an individual municipality's performance may be assessed. This important volume guides municipal executives, department heads, management analysts, mayors and city council members, citizen groups, and interested individuals beyond the development of performance measures for city government operations. It prepares them for the initial stages of actual performance assessment by presenting relevant national standards developed by professional associations and actual performance targets and results from a sample of respected city governments. | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface ix
Acknowledgments xi
1. Introduction 1
Gauging Municipal Performance 2
Advanced Performance Measures 2
Performance Compared With What? 2
Why So Few External Comparisons? 3
Meeting the Information Needs of Local Government
Officials and Citizens 4
Contents, Format, and Uses 5
A Few Comments Before Proceeding 6
Audiences for This Book 7
2. Performance Measurement and Benchmarking 9
Why Measure Performance? 10
Types of Performance Measures 11
Criteria for a Good Set of Performance Measures 13
Sources of Performance Data 14
Status of Performance Measurement in
City Government 16
Overcoming Resistance to Performance
Measurement 17
Developing a Performance Measurement
and Monitoring System 19
Benchmarking 22
3. Animal Control 24
Evaluating Animal Control Operations 24
Standards of Proper Operation and
Humane Treatment 25
Operational Efficiency and Effectiveness 26
4. City Attorney 31
Benchmark Possibilities 31
5. City Clerk 35
Performance Benchmarks From Other Cities 35
6. Courts 41
Possible Benchmarks 41
7. Data Processing 45
Benchmarks 45
8. Development Administration 49
Development Climate 49
Benchmarks 50
9. Emergency Communications 65
Standards 65
Dispatcher Workload 66
Benchmarks 66
10. Emergency Medical Services 70
The Need for Speed 70
Benchmarks 71
11. Finance and Budgeting 76
Assessing the Financial Health of a Municipality 76
Accuracy in Revenue Forecasting 87
Financial Management 87
Budgeting 94
12. Fire Service 96
Overview 97
Typical Topics of Budgetary Debate 97
Fire Service Performance Measures 106
Intercity Comparison 106
Fire Insurance Ratings 109
Fire Incidence Rate 111
False Alarms 112
Response Time 113
Controlling the Fire 115
Other Duties 118
Odds and Ends 120
13. Library 123
History of Library Standards 123
Performance Measures 127
Benchmarks 130
Staffing Norms and Other Input Standards :
Handle With Care 132
Adequacy of Collection 135
Effectiveness in Reaching Service Population 138
Adequacy of Services 138
Process Targets and Miscellaneous Benchmarks 145
14. Parks and Recreation 146
History of Parks and Recreation Standards 146
Performance Measures 147
Benchmarks 149
15. Personnel Administration 176
Objective Indicators of Employee Morale 177
Hiring New Employees 179
Classification and Compensation Analysis 181
Employee Grievances 181
Employee Training 182
16. Police 184
FBI Crime Statistics 185
Recommended Performance Measures
and Standards 185
Staffing Norms—If You Insist! 187
Crime Rates 191
Response Time 197
Clearance Rates 199
Potential Benchmarks for Selected
Police Activities 202
17. Property Appraisal 205
Property Appraisal and Tax
Administration Benchmarks 205
Office Space Standards 208
18. Public Health 209
Recommended Performance Measures 209
19. Public Transit 212
Performance Measures and Standards 212
National Norms and Benchmarks 214
20. Public Utilities 219
Electricity and Natural Gas 219
Water Treatment and Distribution 222
Sewage Collection and Treatment 230
Utilities Business Office 233
21. Public Works and Engineering 239
Public Works Administration 240
Engineering 240
Streets 241
Storm Drainage 249
Street Cleaning 249
Street Lighting 251
Custodial Services 252
Building Maintenance 253
Radio Maintenance 256
Vehicle and Equipment Maintenance 259
22. Purchasing and Warehousing 264
Rules of Thumb for Purchasing 265
Benchmarks 267
23. Solid Waste Collection 271
Performance Measures 271
Refuse Collection Benchmarks 272
24. Traffic Engineering and Control 275
Standards 276
Other Possible Benchmarks 277
25. Performance Milestones 283
Popular Ratings 284
Standards for Various Services 285
Multiservice Performance Guidelines 285
Benchmarking 286
Performance Milestones 286
References 291
Index of Municipalities 303
Subject and Author Index 313
About the Author 323
|
| adam_txt |
Contents
Preface ix
Acknowledgments xi
1. Introduction 1
Gauging Municipal Performance 2
Advanced Performance Measures 2
Performance Compared With What? 2
Why So Few External Comparisons? 3
Meeting the Information Needs of Local Government
Officials and Citizens 4
Contents, Format, and Uses 5
A Few Comments Before Proceeding 6
Audiences for This Book 7
2. Performance Measurement and Benchmarking 9
Why Measure Performance? 10
Types of Performance Measures 11
Criteria for a Good Set of Performance Measures 13
Sources of Performance Data 14
Status of Performance Measurement in
City Government 16
Overcoming Resistance to Performance
Measurement 17
Developing a Performance Measurement
and Monitoring System 19
Benchmarking 22
3. Animal Control 24
Evaluating Animal Control Operations 24
Standards of Proper Operation and
Humane Treatment 25
Operational Efficiency and Effectiveness 26
4. City Attorney 31
Benchmark Possibilities 31
5. City Clerk 35
Performance Benchmarks From Other Cities 35
6. Courts 41
Possible Benchmarks 41
7. Data Processing 45
Benchmarks 45
8. Development Administration 49
Development Climate 49
Benchmarks 50
9. Emergency Communications 65
Standards 65
Dispatcher Workload 66
Benchmarks 66
10. Emergency Medical Services 70
The Need for Speed 70
Benchmarks 71
11. Finance and Budgeting 76
Assessing the Financial Health of a Municipality 76
Accuracy in Revenue Forecasting 87
Financial Management 87
Budgeting 94
12. Fire Service 96
Overview 97
Typical Topics of Budgetary Debate 97
Fire Service Performance Measures 106
Intercity Comparison 106
Fire Insurance Ratings 109
Fire Incidence Rate 111
False Alarms 112
Response Time 113
Controlling the Fire 115
Other Duties 118
Odds and Ends 120
13. Library 123
History of Library Standards 123
Performance Measures 127
Benchmarks 130
Staffing Norms and Other Input "Standards":
Handle With Care 132
Adequacy of Collection 135
Effectiveness in Reaching Service Population 138
Adequacy of Services 138
Process Targets and Miscellaneous Benchmarks 145
14. Parks and Recreation 146
History of Parks and Recreation Standards 146
Performance Measures 147
Benchmarks 149
15. Personnel Administration 176
Objective Indicators of Employee Morale 177
Hiring New Employees 179
Classification and Compensation Analysis 181
Employee Grievances 181
Employee Training 182
16. Police 184
FBI Crime Statistics 185
Recommended Performance Measures
and Standards 185
Staffing Norms—If You Insist! 187
Crime Rates 191
Response Time 197
Clearance Rates 199
Potential Benchmarks for Selected
Police Activities 202
17. Property Appraisal 205
Property Appraisal and Tax
Administration Benchmarks 205
Office Space Standards 208
18. Public Health 209
Recommended Performance Measures 209
19. Public Transit 212
Performance Measures and Standards 212
National Norms and Benchmarks 214
20. Public Utilities 219
Electricity and Natural Gas 219
Water Treatment and Distribution 222
Sewage Collection and Treatment 230
Utilities Business Office 233
21. Public Works and Engineering 239
Public Works Administration 240
Engineering 240
Streets 241
Storm Drainage 249
Street Cleaning 249
Street Lighting 251
Custodial Services 252
Building Maintenance 253
Radio Maintenance 256
Vehicle and Equipment Maintenance 259
22. Purchasing and Warehousing 264
Rules of Thumb for Purchasing 265
Benchmarks 267
23. Solid Waste Collection 271
Performance Measures 271
Refuse Collection Benchmarks 272
24. Traffic Engineering and Control 275
Standards 276
Other Possible Benchmarks 277
25. Performance Milestones 283
Popular Ratings 284
Standards for Various Services 285
Multiservice Performance Guidelines 285
Benchmarking 286
Performance Milestones 286
References 291
Index of Municipalities 303
Subject and Author Index 313
About the Author 323 |
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| index_date | 2024-07-02T16:06:50Z |
| indexdate | 2024-07-09T20:47:50Z |
| institution | BVB |
| isbn | 0803972539 |
| language | English |
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| spelling | Ammons, David N. Verfasser aut Municipal benchmarks assessing local performance and establishing community standards Thousand Oaks [u.a.] Sage Publ. 1996 XII, 323 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 291 - 301 Author David N. Ammons steps beyond the current literature on local government performance measurement by offering benchmarks against which an individual municipality's performance may be assessed. This important volume guides municipal executives, department heads, management analysts, mayors and city council members, citizen groups, and interested individuals beyond the development of performance measures for city government operations. It prepares them for the initial stages of actual performance assessment by presenting relevant national standards developed by professional associations and actual performance targets and results from a sample of respected city governments. Gobierno municipal - EE.UU - Evaluación Normalización (Administración) - EE.UU Benchmarking (Management) United States Municipal government United States Evaluation Municipal services United States Evaluation Benchmarking (DE-588)4329573-3 gnd rswk-swf Öffentliche Einrichtung (DE-588)4043143-5 gnd rswk-swf USA Öffentliche Einrichtung (DE-588)4043143-5 s DE-604 Benchmarking (DE-588)4329573-3 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015154687&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ammons, David N. Municipal benchmarks assessing local performance and establishing community standards Gobierno municipal - EE.UU - Evaluación Normalización (Administración) - EE.UU Benchmarking (Management) United States Municipal government United States Evaluation Municipal services United States Evaluation Benchmarking (DE-588)4329573-3 gnd Öffentliche Einrichtung (DE-588)4043143-5 gnd |
| subject_GND | (DE-588)4329573-3 (DE-588)4043143-5 |
| title | Municipal benchmarks assessing local performance and establishing community standards |
| title_auth | Municipal benchmarks assessing local performance and establishing community standards |
| title_exact_search | Municipal benchmarks assessing local performance and establishing community standards |
| title_exact_search_txtP | Municipal benchmarks assessing local performance and establishing community standards |
| title_full | Municipal benchmarks assessing local performance and establishing community standards |
| title_fullStr | Municipal benchmarks assessing local performance and establishing community standards |
| title_full_unstemmed | Municipal benchmarks assessing local performance and establishing community standards |
| title_short | Municipal benchmarks |
| title_sort | municipal benchmarks assessing local performance and establishing community standards |
| title_sub | assessing local performance and establishing community standards |
| topic | Gobierno municipal - EE.UU - Evaluación Normalización (Administración) - EE.UU Benchmarking (Management) United States Municipal government United States Evaluation Municipal services United States Evaluation Benchmarking (DE-588)4329573-3 gnd Öffentliche Einrichtung (DE-588)4043143-5 gnd |
| topic_facet | Gobierno municipal - EE.UU - Evaluación Normalización (Administración) - EE.UU Benchmarking (Management) United States Municipal government United States Evaluation Municipal services United States Evaluation Benchmarking Öffentliche Einrichtung USA |
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