Interactive behaviour at work:
Gespeichert in:
| Vorheriger Titel: | Guirdham, Maureen Interpersonal skills at work |
|---|---|
| 1. Verfasser: | |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Harlow [u.a.]
Prentice Hall
2002
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Interactive behaviour at work Inhaltsverzeichnis |
| Beschreibung: | XIV, 593 S. graph. Darst. |
| ISBN: | 0273655906 |
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Datensatz im Suchindex
| _version_ | 1804135765250146304 |
|---|---|
| adam_text | Contents
Preface xii
Acknowledgements xiii
Part 1 Core concepts
Chapter 1 Work and interactive behaviour 3
Chapter introduction 3
The significance of interactive behaviour at work 3
Sources of complexity in work interactions 7
Interpersonal skills at work 11
About this book 17
Using this book 22
Chapter overview 23
Exercises 23
Further reading 27
References 27
Chapter 2 Work environments and interactions 29
Chapter introduction 29
Economic, cultural, ethical and other environments 30
The structure of work relationships and the fact of organisation 42
Organisational forms and cultures 46
Organisational, professional and mediated communication 54
Prejudice, discrimination and harassment in organisations and
societies 61
Organisations diversity policies and practices 66
Chapter overview 67
Exercises 68
Further reading 71
References 72
1
Contents 77
Chapter 3 People at work __
Chapter introduction 77
Theories of why and how people interact
Psychological constructs 106
Effects of differences of background 1 ] Q
Chapter overview 1 | 1
Exercises ^2
Further reading 112
References
117
Chapter 4 The self at work 117
Chapter introduction 117
Understanding the self 122
Self esteem, perceived control and self delusion 125
Coping and efficacy 132
Personal development 142
Interaction planning 149
Chapter overview 150
Exercises 154
Further reading 154
References
Part 2 Core processes
159
Chapters Understanding others +c $
Chapter introduction ,gO
The significance of social perception , ^
How we perceive ,4
How we perceive people 73
Perceptual errors g1
Interpreting messages and non verbal cues
Cultural, ethnic and gender influences on ways of ,
communicating
Cultural and gender differences in how we perceive
Perceiving groups and members of social categories
Work applications for understanding others
Interviewing
Contents
Selection interviewing 195
Chapter overview 204
Exercises 205
Further reading 212
References 212
Chapter 6 Self presentation at work 217
Chapter introduction 217
Ethical issues 218
Impression management models 219
Impression management goals and strategies 230
Impression management techniques 231
Cultural and gender differences in impression management 244
Work applications for self presentation 246
Self introduction 246
Team presentations 247
Expressing opinions 250
Making and handling complaints 250
Chapter overview 255
Exercises 256
Further reading 263
References 264
Chapter 7 Communicating at work 267
Chapter introduction 267
Functions of communication 268
Communication processes 270
Communication practices of different social categories and
groups 273
Barriers to communication 278
Making communication work 285
Work applications for communication 296
Coaching 296
Mentoring 299
Consultancy 302
Employee communications 305
Service encounters 306
I
Contents
Chapter overview 308
Exercises 309
Further reading 315
References 315
Chapter 8 Persuading 319
Chapter introduction 319
General points about influencing 320
Compliance gaining 322
Attitude change and influence theories 324
Factors affecting attitude change 333
Persuasive messages and styles 335
Gaining commitment 341
Work applications for persuading 342
Personal selling 342
Networking 344
Making presentations 346
Introducing changes 354
Subordinate manager influence 358
Chapter overview 360
Exercises 360
Further reading 367
References 367
Chapter 9 Using power 373
Chapter introduction 374
Understanding the nature of power 374
Exercising power 382
Resisting other people s power 391
Gaining and retaining power 394
Work applications for using power 396
Business meetings 397
Negotiating 400
Chapter overview 405
Exercises 406
Further reading 409
References 410
Contents
Part 3 Process extensions
Chapter 10 Work relationships 415
Chapter introduction 415
The nature of work relationships 415
Co operation, competition, conflict and conflict resolution 426
Dealing with prejudice, discrimination and harassment 439
Work applications for relationship skills 443
Giving performance feedback 443
Customer relations 446
Mediating 448
Chapter overview 452
Exercises 453
Further reading 458
References 458
Chapter 11 Working in groups and teams 463
Chapter introduction 463
How groups develop 464
Group structure and members interactive behaviour 468
Cohesiveness and conformity pressures 473
Inter group conflict 479
Work applications for group skills 483
Decision making groups 483
Teamwork 492
Chapter overview 498
Exercises 498
Further reading 502
References 502
Chapter 12 Working across cultures 505
Chapter introduction 505
Impediments to working well across cultures 506
Processes of intercultural work 509
Behaviours and traits for intercultural work 511
Interpersonal skills for intercultural work 514
Sojourning 518
Work applications for intercultural skills 521
xi
Contents
Intercultural group work 522
International negotiations 522
Chapter overview 526
Exercises 526
Further reading 535
References 535
Chapter 13 Leadership 539
Chapter introduction 539
The nature of leadership 539
Gaining acceptance as a leader 545
Communicating leadership 548
Influencing subordinates 550
Cultural and gender differences in leadership styles 556
Face to face leadership in diverse and international organisations 561
Work applications for face to face leadership 564
Chairing meetings 564
Delegation interviewing 569
Chapter overview 572
Exercises 573
Further reading 575
References 576
Appendix 581
Index 585
|
| adam_txt |
Contents
Preface xii
Acknowledgements xiii
Part 1 Core concepts
Chapter 1 Work and interactive behaviour 3
Chapter introduction 3
The significance of interactive behaviour at work 3
Sources of complexity in work interactions 7
Interpersonal skills at work 11
About this book 17
Using this book 22
Chapter overview 23
Exercises 23
Further reading 27
References 27
Chapter 2 Work environments and interactions 29
Chapter introduction 29
Economic, cultural, ethical and other environments 30
The structure of work relationships and the fact of organisation 42
Organisational forms and cultures 46
Organisational, professional and mediated communication 54
Prejudice, discrimination and harassment in organisations and
societies 61
Organisations' diversity policies and practices 66
Chapter overview 67
Exercises 68
Further reading 71
References 72
1
Contents 77
Chapter 3 People at work _
Chapter introduction 77
Theories of why and how people interact
Psychological constructs 106
Effects of differences of background 1 ] Q
Chapter overview 1 | 1
Exercises ^2
Further reading 112
References
117
Chapter 4 The self at work 117
Chapter introduction 117
Understanding the self 122
Self esteem, perceived control and self delusion 125
Coping and efficacy 132
Personal development 142
Interaction planning 149
Chapter overview 150
Exercises 154
Further reading 154
References
Part 2 Core processes
159
Chapters Understanding others +c\$
Chapter introduction ,gO
The significance of social perception , ^
How we perceive ,4
How we perceive people 73
Perceptual errors g1
Interpreting messages and non verbal cues
Cultural, ethnic and gender influences on ways of ,
communicating
Cultural and gender differences in how we perceive
Perceiving groups and members of social categories
Work applications for understanding others
Interviewing '
Contents
Selection interviewing 195
Chapter overview 204
Exercises 205
Further reading 212
References 212
Chapter 6 Self presentation at work 217
Chapter introduction 217
Ethical issues 218
Impression management models 219
Impression management goals and strategies 230
Impression management techniques 231
Cultural and gender differences in impression management 244
Work applications for self presentation 246
Self introduction 246
Team presentations 247
Expressing opinions 250
Making and handling complaints 250
Chapter overview 255
Exercises 256
Further reading 263
References 264
Chapter 7 Communicating at work 267
Chapter introduction 267
Functions of communication 268
Communication processes 270
Communication practices of different social categories and
groups 273
Barriers to communication 278
Making communication work 285
Work applications for communication 296
Coaching 296
Mentoring 299
Consultancy 302
Employee communications 305
Service encounters 306
I
Contents
Chapter overview 308
Exercises 309
Further reading 315
References 315
Chapter 8 Persuading 319
Chapter introduction 319
General points about influencing 320
Compliance gaining 322
Attitude change and influence theories 324
Factors affecting attitude change 333
Persuasive messages and styles 335
Gaining commitment 341
Work applications for persuading 342
Personal selling 342
Networking 344
Making presentations 346
Introducing changes 354
Subordinate manager influence 358
Chapter overview 360
Exercises 360
Further reading 367
References 367
Chapter 9 Using power 373
Chapter introduction 374
Understanding the nature of power 374
Exercising power 382
Resisting other people's power 391
Gaining and retaining power 394
Work applications for using power 396
Business meetings 397
Negotiating 400
Chapter overview 405
Exercises 406
Further reading 409
References 410
Contents
Part 3 Process extensions
Chapter 10 Work relationships 415
Chapter introduction 415
The nature of work relationships 415
Co operation, competition, conflict and conflict resolution 426
Dealing with prejudice, discrimination and harassment 439
Work applications for relationship skills 443
Giving performance feedback 443
Customer relations 446
Mediating 448
Chapter overview 452
Exercises 453
Further reading 458
References 458
Chapter 11 Working in groups and teams 463
Chapter introduction 463
How groups develop 464
Group structure and members' interactive behaviour 468
Cohesiveness and conformity pressures 473
Inter group conflict 479
Work applications for group skills 483
Decision making groups 483
Teamwork 492
Chapter overview 498
Exercises 498
Further reading 502
References 502
Chapter 12 Working across cultures 505
Chapter introduction 505
Impediments to working well across cultures 506
Processes of intercultural work 509
Behaviours and traits for intercultural work 511
Interpersonal skills for intercultural work 514
Sojourning 518
Work applications for intercultural skills 521
xi
Contents
Intercultural group work 522
International negotiations 522
Chapter overview 526
Exercises 526
Further reading 535
References 535
Chapter 13 Leadership 539
Chapter introduction 539
The nature of leadership 539
Gaining acceptance as a leader 545
Communicating leadership 548
Influencing subordinates 550
Cultural and gender differences in leadership styles 556
Face to face leadership in diverse and international organisations 561
Work applications for face to face leadership 564
Chairing meetings 564
Delegation interviewing 569
Chapter overview 572
Exercises 573
Further reading 575
References 576
Appendix 581
Index 585 |
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| index_date | 2024-07-02T15:58:08Z |
| indexdate | 2024-07-09T20:45:42Z |
| institution | BVB |
| isbn | 0273655906 |
| language | English |
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| publisher | Prentice Hall |
| record_format | marc |
| spelling | Guirdham, Maureen Verfasser aut Interactive behaviour at work Maureen Guirdham 3. ed. Harlow [u.a.] Prentice Hall 2002 XIV, 593 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Communicatie gtt Organisatiegedrag gtt Kommunikation Organizational behavior Psychology, Industrial Interpersonal relations Arbeitswelt (DE-588)4002805-7 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 gnd rswk-swf Organisationssoziologie (DE-588)4043788-7 gnd rswk-swf Organisationspsychologie (DE-588)4043786-3 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Interaktion (DE-588)4027266-7 gnd rswk-swf Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd rswk-swf Organisationsverhalten (DE-588)4285859-8 s Zwischenmenschliche Beziehung (DE-588)4079583-4 s Unternehmen (DE-588)4061963-1 s DE-604 Arbeitswelt (DE-588)4002805-7 s Interaktion (DE-588)4027266-7 s Organisationssoziologie (DE-588)4043788-7 s Organisationspsychologie (DE-588)4043786-3 s DE-188 Bis 2. Auflage Guirdham, Maureen Interpersonal skills at work http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=721740 Interactive behaviour at work Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015045820&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Guirdham, Maureen Interactive behaviour at work Communicatie gtt Organisatiegedrag gtt Kommunikation Organizational behavior Psychology, Industrial Interpersonal relations Arbeitswelt (DE-588)4002805-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationspsychologie (DE-588)4043786-3 gnd Unternehmen (DE-588)4061963-1 gnd Interaktion (DE-588)4027266-7 gnd Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd |
| subject_GND | (DE-588)4002805-7 (DE-588)4285859-8 (DE-588)4043788-7 (DE-588)4043786-3 (DE-588)4061963-1 (DE-588)4027266-7 (DE-588)4079583-4 |
| title | Interactive behaviour at work |
| title_auth | Interactive behaviour at work |
| title_exact_search | Interactive behaviour at work |
| title_exact_search_txtP | Interactive behaviour at work |
| title_full | Interactive behaviour at work Maureen Guirdham |
| title_fullStr | Interactive behaviour at work Maureen Guirdham |
| title_full_unstemmed | Interactive behaviour at work Maureen Guirdham |
| title_old | Guirdham, Maureen Interpersonal skills at work |
| title_short | Interactive behaviour at work |
| title_sort | interactive behaviour at work |
| topic | Communicatie gtt Organisatiegedrag gtt Kommunikation Organizational behavior Psychology, Industrial Interpersonal relations Arbeitswelt (DE-588)4002805-7 gnd Organisationsverhalten (DE-588)4285859-8 gnd Organisationssoziologie (DE-588)4043788-7 gnd Organisationspsychologie (DE-588)4043786-3 gnd Unternehmen (DE-588)4061963-1 gnd Interaktion (DE-588)4027266-7 gnd Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd |
| topic_facet | Communicatie Organisatiegedrag Kommunikation Organizational behavior Psychology, Industrial Interpersonal relations Arbeitswelt Organisationsverhalten Organisationssoziologie Organisationspsychologie Unternehmen Interaktion Zwischenmenschliche Beziehung |
| url | http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=721740 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015045820&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT guirdhammaureen interactivebehaviouratwork |