Achieving ISO/IEC 20000: making metrics work
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
BSI
2006
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Beschreibung: | VI, 99 S. graph. Darst. |
| ISBN: | 0580474607 |
Internformat
MARC
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| 100 | 1 | |a Dugmore, Jenny |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Achieving ISO/IEC 20000 |b making metrics work |c Jenny Dugmore and Shirley Lacy |
| 250 | |a 2. ed. | ||
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| 650 | 4 | |a Customer services |x Quality control |x Management | |
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Datensatz im Suchindex
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| author | Dugmore, Jenny Lacy, Shirley |
| author_facet | Dugmore, Jenny Lacy, Shirley |
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| discipline | Informatik |
| discipline_str_mv | Informatik |
| edition | 2. ed. |
| format | Book |
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| id | DE-604.BV021810526 |
| illustrated | Illustrated |
| index_date | 2024-07-02T15:50:49Z |
| indexdate | 2024-07-09T20:45:09Z |
| institution | BVB |
| isbn | 0580474607 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015022828 |
| oclc_num | 76610822 |
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| physical | VI, 99 S. graph. Darst. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
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| publisher | BSI |
| record_format | marc |
| spelling | Dugmore, Jenny Verfasser aut Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy 2. ed. London BSI 2006 VI, 99 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie (DE-588)4528977-3 gnd rswk-swf Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Informationstechnische Industrie (DE-588)4528977-3 s Qualitätskontrolle (DE-588)4047968-7 s DE-604 Lacy, Shirley Verfasser aut |
| spellingShingle | Dugmore, Jenny Lacy, Shirley Achieving ISO/IEC 20000 making metrics work Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie (DE-588)4528977-3 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| subject_GND | (DE-588)4528977-3 (DE-588)4047968-7 |
| title | Achieving ISO/IEC 20000 making metrics work |
| title_auth | Achieving ISO/IEC 20000 making metrics work |
| title_exact_search | Achieving ISO/IEC 20000 making metrics work |
| title_exact_search_txtP | Achieving ISO/IEC 20000 making metrics work |
| title_full | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_fullStr | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_full_unstemmed | Achieving ISO/IEC 20000 making metrics work Jenny Dugmore and Shirley Lacy |
| title_short | Achieving ISO/IEC 20000 |
| title_sort | achieving iso iec 20000 making metrics work |
| title_sub | making metrics work |
| topic | Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie (DE-588)4528977-3 gnd Qualitätskontrolle (DE-588)4047968-7 gnd |
| topic_facet | Computer service industry Management Customer services Quality control Management Information technology Management Total quality management Informationstechnische Industrie Qualitätskontrolle |
| work_keys_str_mv | AT dugmorejenny achievingisoiec20000makingmetricswork AT lacyshirley achievingisoiec20000makingmetricswork |