Handbook of training evaluation and measurement methods:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Woburn, MA
Butterworth-Heinemann
1997
|
| Ausgabe: | 3. ed. |
| Schriftenreihe: | Improving human performance series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVII, 420 S. Ill., graph. Darst. |
| ISBN: | 0884153878 |
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Datensatz im Suchindex
| _version_ | 1804135492946493440 |
|---|---|
| adam_text | Contents
About the Author, x
Preface, xi
Acknowledgments, xvii
Part I: The Measurement Imperative
Chapterl: The Need for Results Based HRD 1
Evaluation Myths 2, Needed: A Change in Approach 5, How
Results Based Are Your HRD Programs? A Quick Check for the
HRD Manager 13, Discussion Questions 17, References 17
Chapter 2: The Trend Toward Measurement 19
Top Management Interest 19, The HRM Perspective 21, Growth
and Status of the HRD Function 23, HRD Structure and Practice
Within the Organization 27, More Evidence of Progress 30,
Summary 32, Discussion Questions 33, References 33
Chapter 3: Developing a Results Based Approach 35
What Is Results Based HRD? 35, Purposes and Uses of Evaluation
36, Levels of Evaluation 38, Developing a Results Based Focus
44, Summary 49, Discussion Questions 49, References 50
Part II: Evaluation Models and Design Issues
Chapter 4: A Results Based HRD Model 51
A Complete Results Based HRD Model 52, Summary 63,
Discussion Questions 63, References 64
v
Chapter 5: The ROI Process Model 66
Preliminary Evaluation Information 66, Collecting Post Program
Data 68, Isolating the Effects of the Program 69, Converting
Data to Monetary Values 71, Tabulating Program Costs 72,
Calculating the Return On Investment 73, Identifying Intangible
Benefits 73, Implementation Issues 74, Planning for the ROI 74,
Summary 78, Discussion Questions 78, References 78
Chapter 6: Evaluation Instrument Design 79
Types of Data 79, Sources of Data 86, Data Collection Instrument
Design 87, Characteristics of Effective Evaluation Instruments 89,
Summary 94, Discussion Questions 94, References 95
Chapter 7: Evaluation Design 96
Elements of Design 96, Selecting the Appropriate Design 101,
Summary 107, Discussion Questions 108, References 108
Part III: Data Collection and Analysis
Chapter 8: Collecting Data: Reaction and Learning Evaluation 109
Importance of Reaction and Learning Evaluation 109,
Questionnaires 110, Attitude Surveys 112, Participant Feedback
115, Measuring Learning with Tests 121, Measuring Learning
with Simulation 126, Measuring Learning with Less Structured
Activities 130, Administrative Issues 132, Using Level 2 Data
133, Summary 134, Discussion Questions 134, References 134
Chapter 9: Collecting Data: Application and Business Impact
Evaluation 136
Using Follow Up Questionnaires and Surveys 136, Follow Up
Interviews 145, Follow Up Focus Groups 146, Observing
Participants On the Job 148, Monitoring Performance Data 151,
Action Planning and Follow Up Assignments 153, Performance
Contracts 158, Program Follow Up Session 160, Selecting the
Appropriate Method 160, Summary 162, Discussion Questions
163, References 163
vi
Chapter 10: Isolating the Effects of Training 165
Identifying Other Factors: A First Step 165, Use of Control
Groups 166, Trend Line Analysis 169, Forecasting Methods 170,
Participant s Estimate of Training s Impact 172, Supervisor s
Estimate of Training s Impact 176, Management s Estimate of
Training s Impact 179, Customer Input 181, Expert Estimate of
Training s Impact 181, Subordinate Input on Training s Impact
182, Calculating the Impact of Other Factors 183, Using the
Strategies 184, Summary 184, Discussion Questions 185,
References 185
Chapter 11: Converting Data to Monetary Benefits 187
Preliminary Issues 187, Converting Output Data to Contribution
189, Calculating the Cost of Quality 191, Converting Employee
Time 192, Using Historical Costs 193, Using Internal and
External Experts 193, Using Values from External Databases
194, Using Estimates from Participants 195, Using Estimates
from Supervisors 196, Using Estimates from Senior Managers
196, Using HRD Staff Estimates 197, Accuracy and Credibility
of Data 198, Summary 201, Discussion Questions 201,
References 202
Chapter 12: Identifying Intangible Measures 204
Key Issues, 204, Employee Satisfaction 207, Employee
Withdrawal 209, Customer Service 210, Team Effectiveness
Measures 212, Summary 213, Discussion Questions 214,
References 214
Chapter 13: Determining Program Costs 216
Importance of Costs 216, Cost Classification Systems 220, Cost
Accumulation and Estimation 224, Cost Strategies 229, Cost
Monitoring and Reporting Issues 231, Summary 235, Discussion
Questions 235, References 235
Chapter 14: Data Analysis 237
Guidelines for Analyzing Data 237, Use of Statistics 238,
Frequency Distributions 239, Statistical Measures 240, Statistical
vii
Inference 248, Statistical Deception 249, Summary 252
Discussion Questions 253, References 253
Chapter 15: Calculating the Return on Investment 255
Key ROI Issues 255, Cost/Benefit Ratio 256, ROI Formula 257,
Case Application for CBR and ROI 258, Other ROI Measures
261, Consequences of Not Training 264, ROI Issues 264,
Converting to a Profit Center 267, Summary 273, Discussion
Questions 274, References 274
Chapter 16: ROI at Multiple Levels 276
ROI at Level 1: Reaction 276, ROI at Level 2: Testing 280, ROI
At Level 3: Skills and Competencies 282, ROI At Level 4:
Business Results 284, Summary 285, Discussion Questions 286,
References 287
Chapter 17: Evaluating Outside Resources 288
Evaluating Outside Seminars 289, Evaluating Packaged
Programs 299, Evaluating External Consultants 303, Summary
311, Discussion Questions 311, References 312
Part IV: Implementation Issues
Chapter 18: Management Influence on HRD Program Results 313
Top Management Commitment 314, Management Support 318,
Reinforcement 322, Improving Supportive Relationships with
Managers 324, Management Involvement 327, Summary 334,
Discussion Questions 334, References 335
Chapter 19: Communicating Program Results 337
Communicating Results 337, Target Audiences 340, Developing
an Evaluation Report 346, Monitoring Progress 347,
Communication Media 349, Analyzing the Reaction to
Communication 356, Summary 357, Discussion Questions 358,
References 359
viii
Chapter 20: Implementation Issues 360
Planning the Implementation 360, Preparing the HRD Staff 368,
Initiating ROI Projects 370, Training the Management Team 372,
Summary 376, Discussion Questions 376, References 377
Appendices
Appendix 1: Fear and Loathing on the Evaluation Trail, 378
Appendix 2: Evaluation Guidelines for a Multinational
Company, 380
Appendix 3: Sample Selection, 382
Appendix 4: New Supervisors Development Program
Evaluation Questionnaire, 388
Appendix 5: Effective Meetings: Follow Up Impact
Questionnaire, 395
Appendix 6: Action Plan, 400
Appendix 7: Statistical Inference, 402
Appendix 8: How Results Based Are Your Training and
Development Programs? 408
Index 415
ix
|
| adam_txt |
Contents
About the Author, x
Preface, xi
Acknowledgments, xvii
Part I: The Measurement Imperative
Chapterl: The Need for Results Based HRD 1
Evaluation Myths 2, Needed: A Change in Approach 5, How
Results Based Are Your HRD Programs? A Quick Check for the
HRD Manager 13, Discussion Questions 17, References 17
Chapter 2: The Trend Toward Measurement 19
Top Management Interest 19, The HRM Perspective 21, Growth
and Status of the HRD Function 23, HRD Structure and Practice
Within the Organization 27, More Evidence of Progress 30,
Summary 32, Discussion Questions 33, References 33
Chapter 3: Developing a Results Based Approach 35
What Is Results Based HRD? 35, Purposes and Uses of Evaluation
36, Levels of Evaluation 38, Developing a Results Based Focus
44, Summary 49, Discussion Questions 49, References 50
Part II: Evaluation Models and Design Issues
Chapter 4: A Results Based HRD Model 51
A Complete Results Based HRD Model 52, Summary 63,
Discussion Questions 63, References 64
v
Chapter 5: The ROI Process Model 66
Preliminary Evaluation Information 66, Collecting Post Program
Data 68, Isolating the Effects of the Program 69, Converting
Data to Monetary Values 71, Tabulating Program Costs 72, \
Calculating the Return On Investment 73, Identifying Intangible
Benefits 73, Implementation Issues 74, Planning for the ROI 74,
Summary 78, Discussion Questions 78, References 78
Chapter 6: Evaluation Instrument Design 79
Types of Data 79, Sources of Data 86, Data Collection Instrument
Design 87, Characteristics of Effective Evaluation Instruments 89,
Summary 94, Discussion Questions 94, References 95
Chapter 7: Evaluation Design 96
Elements of Design 96, Selecting the Appropriate Design 101,
Summary 107, Discussion Questions 108, References 108
Part III: Data Collection and Analysis
Chapter 8: Collecting Data: Reaction and Learning Evaluation 109
Importance of Reaction and Learning Evaluation 109,
Questionnaires 110, Attitude Surveys 112, Participant Feedback
115, Measuring Learning with Tests 121, Measuring Learning
with Simulation 126, Measuring Learning with Less Structured
Activities 130, Administrative Issues 132, Using Level 2 Data
133, Summary 134, Discussion Questions 134, References 134
Chapter 9: Collecting Data: Application and Business Impact
Evaluation 136
Using Follow Up Questionnaires and Surveys 136, Follow Up
Interviews 145, Follow Up Focus Groups 146, Observing
Participants On the Job 148, Monitoring Performance Data 151,
Action Planning and Follow Up Assignments 153, Performance
Contracts 158, Program Follow Up Session 160, Selecting the
Appropriate Method 160, Summary 162, Discussion Questions
163, References 163
vi
Chapter 10: Isolating the Effects of Training 165
Identifying Other Factors: A First Step 165, Use of Control
Groups 166, Trend Line Analysis 169, Forecasting Methods 170,
Participant's Estimate of Training's Impact 172, Supervisor's
Estimate of Training's Impact 176, Management's Estimate of
Training's Impact 179, Customer Input 181, Expert Estimate of
Training's Impact 181, Subordinate Input on Training's Impact
182, Calculating the Impact of Other Factors 183, Using the
Strategies 184, Summary 184, Discussion Questions 185,
References 185
Chapter 11: Converting Data to Monetary Benefits 187
Preliminary Issues 187, Converting Output Data to Contribution
189, Calculating the Cost of Quality 191, Converting Employee
Time 192, Using Historical Costs 193, Using Internal and
External Experts 193, Using Values from External Databases
194, Using Estimates from Participants 195, Using Estimates
from Supervisors 196, Using Estimates from Senior Managers
196, Using HRD Staff Estimates 197, Accuracy and Credibility
of Data 198, Summary 201, Discussion Questions 201,
References 202
Chapter 12: Identifying Intangible Measures 204
Key Issues, 204, Employee Satisfaction 207, Employee
Withdrawal 209, Customer Service 210, Team Effectiveness
Measures 212, Summary 213, Discussion Questions 214,
References 214
Chapter 13: Determining Program Costs 216
Importance of Costs 216, Cost Classification Systems 220, Cost
Accumulation and Estimation 224, Cost Strategies 229, Cost
Monitoring and Reporting Issues 231, Summary 235, Discussion
Questions 235, References 235
Chapter 14: Data Analysis 237
Guidelines for Analyzing Data 237, Use of Statistics 238,
Frequency Distributions 239, Statistical Measures 240, Statistical
vii
Inference 248, Statistical Deception 249, Summary 252
Discussion Questions 253, References 253
Chapter 15: Calculating the Return on Investment 255
Key ROI Issues 255, Cost/Benefit Ratio 256, ROI Formula 257,
Case Application for CBR and ROI 258, Other ROI Measures
261, Consequences of Not Training 264, ROI Issues 264, '
Converting to a Profit Center 267, Summary 273, Discussion
Questions 274, References 274
Chapter 16: ROI at Multiple Levels 276
ROI at Level 1: Reaction 276, ROI at Level 2: Testing 280, ROI
At Level 3: Skills and Competencies 282, ROI At Level 4:
Business Results 284, Summary 285, Discussion Questions 286,
References 287
Chapter 17: Evaluating Outside Resources 288
Evaluating Outside Seminars 289, Evaluating Packaged
Programs 299, Evaluating External Consultants 303, Summary
311, Discussion Questions 311, References 312
Part IV: Implementation Issues
Chapter 18: Management Influence on HRD Program Results 313
Top Management Commitment 314, Management Support 318,
Reinforcement 322, Improving Supportive Relationships with
Managers 324, Management Involvement 327, Summary 334,
Discussion Questions 334, References 335
Chapter 19: Communicating Program Results 337
Communicating Results 337, Target Audiences 340, Developing
an Evaluation Report 346, Monitoring Progress 347,
Communication Media 349, Analyzing the Reaction to
Communication 356, Summary 357, Discussion Questions 358,
References 359
viii
Chapter 20: Implementation Issues 360
Planning the Implementation 360, Preparing the HRD Staff 368,
Initiating ROI Projects 370, Training the Management Team 372,
Summary 376, Discussion Questions 376, References 377
Appendices
Appendix 1: Fear and Loathing on the Evaluation Trail, 378
Appendix 2: Evaluation Guidelines for a Multinational
Company, 380
Appendix 3: Sample Selection, 382
Appendix 4: New Supervisors' Development Program
Evaluation Questionnaire, 388
Appendix 5: Effective Meetings: Follow Up Impact
Questionnaire, 395
Appendix 6: Action Plan, 400
Appendix 7: Statistical Inference, 402
Appendix 8: How Results Based Are Your Training and
Development Programs? 408
Index 415
ix |
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| record_format | marc |
| series2 | Improving human performance series |
| spelling | Phillips, Jack J. 1945- Verfasser (DE-588)136127509 aut Handbook of training evaluation and measurement methods Jack J. Phillips Training evaluation 3. ed. Woburn, MA Butterworth-Heinemann 1997 XVII, 420 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Improving human performance series Employees Training of Evaluation Evaluation (DE-588)4071034-8 gnd rswk-swf Quantitative Methode (DE-588)4232139-6 gnd rswk-swf Betriebliche Bildungsarbeit (DE-588)4069376-4 gnd rswk-swf Trainingsprogramm (DE-588)4348331-8 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Berufsbildung (DE-588)4069342-9 gnd rswk-swf Berufsbildung (DE-588)4069342-9 s Quantitative Methode (DE-588)4232139-6 s DE-604 Evaluation (DE-588)4071034-8 s Personalentwicklung (DE-588)4121465-1 s 1\p DE-604 Betriebliche Bildungsarbeit (DE-588)4069376-4 s 2\p DE-604 Trainingsprogramm (DE-588)4348331-8 s 3\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014889269&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Phillips, Jack J. 1945- Handbook of training evaluation and measurement methods Employees Training of Evaluation Evaluation (DE-588)4071034-8 gnd Quantitative Methode (DE-588)4232139-6 gnd Betriebliche Bildungsarbeit (DE-588)4069376-4 gnd Trainingsprogramm (DE-588)4348331-8 gnd Personalentwicklung (DE-588)4121465-1 gnd Berufsbildung (DE-588)4069342-9 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4232139-6 (DE-588)4069376-4 (DE-588)4348331-8 (DE-588)4121465-1 (DE-588)4069342-9 |
| title | Handbook of training evaluation and measurement methods |
| title_alt | Training evaluation |
| title_auth | Handbook of training evaluation and measurement methods |
| title_exact_search | Handbook of training evaluation and measurement methods |
| title_exact_search_txtP | Handbook of training evaluation and measurement methods |
| title_full | Handbook of training evaluation and measurement methods Jack J. Phillips |
| title_fullStr | Handbook of training evaluation and measurement methods Jack J. Phillips |
| title_full_unstemmed | Handbook of training evaluation and measurement methods Jack J. Phillips |
| title_short | Handbook of training evaluation and measurement methods |
| title_sort | handbook of training evaluation and measurement methods |
| topic | Employees Training of Evaluation Evaluation (DE-588)4071034-8 gnd Quantitative Methode (DE-588)4232139-6 gnd Betriebliche Bildungsarbeit (DE-588)4069376-4 gnd Trainingsprogramm (DE-588)4348331-8 gnd Personalentwicklung (DE-588)4121465-1 gnd Berufsbildung (DE-588)4069342-9 gnd |
| topic_facet | Employees Training of Evaluation Evaluation Quantitative Methode Betriebliche Bildungsarbeit Trainingsprogramm Personalentwicklung Berufsbildung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014889269&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT phillipsjackj handbookoftrainingevaluationandmeasurementmethods AT phillipsjackj trainingevaluation |