Employee research: how to increase employee involvement through consultation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Kogan Page
2006
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VIII, 209 S. |
| ISBN: | 0749445408 |
Internformat
MARC
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| 245 | 1 | 0 | |a Employee research |b how to increase employee involvement through consultation |c Peter Goudge |
| 264 | 1 | |a London [u.a.] |b Kogan Page |c 2006 | |
| 300 | |a VIII, 209 S. | ||
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| 650 | 7 | |a Personeelsbehoefte |2 gtt | |
| 650 | 7 | |a Personeelsbeoordeling |2 gtt | |
| 650 | 4 | |a Employee attitude surveys | |
| 650 | 4 | |a Employees |x Attitudes |x Research | |
| 650 | 4 | |a Job satisfaction |x Research | |
| 650 | 4 | |a Organizational commitment |x Research | |
| 650 | 4 | |a Personnel management |x Research | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
The editorial board vii
Foreword ix
Acknowledgements xi
Introduction 1
1. Conducting employee research: reasons and benefits 5
Introduction 5; State of the nation 6; Prioritizing management
action 7; Managing response to change 8; Culture mapping 10;
Work/life balance, harassment and stress 11;
Benchmarking 13; Key performance indicators 14; Balancing
top down communications 15; Widening the ideas pool 16;
Internal communications audits 17; External
communications 17; Successful recruitment and retention 18;
Customer and business alignment 18; Business models and
quality systems 19; Conclusions 23
2. Employees and customer satisfaction 25
Introduction 25; Unhappy employees and unhappy
customers 26; Unhappy employees and happy customers 28;
Happy employees and unhappy customers 31; Happy
employees and happy customers 31; Loyalty and
commitment 33; Employee engagement 34; Employee
customer profit chain 36; Customer relationships 39;
Employees as real customers 40; Internal quasi
customers 41; Organizational citizenship behaviour 42;
Employees in the wider world 43; Conclusions 44
V
Contents
3. Employees, shareholders and capital 45
Introduction 45; Happy employees and happy
shareholders 46; Complete convergence 47; Works councils 50;
Encouraging employees to become shareholders 51; Other
stakeholders 54; Intellectual capital 57; Human capital 59;
Conclusions 62
4. Employee research and the communications context 63
Introduction 63; Representatives 64; Direct
communications 67; Knowledge management 74; The
communications mix 75; Indirect communications 77;
Employee research 80; Conclusions 80
5. Good practice in setting up a survey 81
Introduction 81; Prerequisites 81; Writing a research brief 82;
Research objectives 83; The advantages of using an external •
supplier 84; Next steps in conducting a quantitative study 86;
Quantitative studies generally 101; Conclusions 102
6. Internet and e mail surveys 103
Introduction 103; What constitutes internet research 104;
E mail, an intranet or the internet? 105; Advantages of web
based surveys 107; Issues for consideration 112; MRS internet
research guidelines 115; Conclusions 117
7. Qualitative research 119
Introduction 119; Specific features of qualitative research 119;
The skills required of a qualitative researcher 122; Issues
specific to qualitative research amongst employees 124;
Applications of qualitative research 128; Qualitative research
online 136; Conclusions 136
8. The advent of employee insight 139
Introduction 139; The evolution of a discipline MR 140;
Customer insight 140; The evolution of a discipline HR 141;
Business goals 142; The psychological contract 143; The
employer brand 144; Employee insight 144; How this insight
happens 145; Conclusions 152
Appendix 1: Information and Consultation Regulations 155
Appendix 2: The Market Research Society Code of Conduct 169
Appendix 3: Conducting research with employees 191
References 199
Index 205
|
| adam_txt |
Contents
The editorial board vii
Foreword ix
Acknowledgements xi
Introduction 1
1. Conducting employee research: reasons and benefits 5
Introduction 5; State of the nation 6; Prioritizing management
action 7; Managing response to change 8; Culture mapping 10;
Work/life balance, harassment and stress 11;
Benchmarking 13; Key performance indicators 14; Balancing
top down communications 15; Widening the ideas pool 16;
Internal communications audits 17; External
communications 17; Successful recruitment and retention 18;
Customer and business alignment 18; Business models and
quality systems 19; Conclusions 23
2. Employees and customer satisfaction 25
Introduction 25; Unhappy employees and unhappy
customers 26; Unhappy employees and happy customers 28;
Happy employees and unhappy customers 31; Happy
employees and happy customers 31; Loyalty and
commitment 33; Employee engagement 34; Employee
customer profit chain 36; Customer relationships 39;
Employees as 'real' customers 40; Internal 'quasi'
customers 41; Organizational citizenship behaviour 42;
Employees in the wider world 43; Conclusions 44
V
Contents
3. Employees, shareholders and capital 45
Introduction 45; Happy employees and happy
shareholders 46; Complete convergence 47; Works councils 50;
Encouraging employees to become shareholders 51; Other
stakeholders 54; Intellectual capital 57; Human capital 59;
Conclusions 62
4. Employee research and the communications context 63
Introduction 63; Representatives 64; Direct
communications 67; Knowledge management 74; The
communications mix 75; Indirect communications 77;
Employee research 80; Conclusions 80
5. Good practice in setting up a survey 81
Introduction 81; Prerequisites 81; Writing a research brief 82;
Research objectives 83; The advantages of using an external •
supplier 84; Next steps in conducting a quantitative study 86;
Quantitative studies generally 101; Conclusions 102
6. Internet and e mail surveys 103
Introduction 103; What constitutes internet research 104;
E mail, an intranet or the internet? 105; Advantages of web
based surveys 107; Issues for consideration 112; MRS internet
research guidelines 115; Conclusions 117
7. Qualitative research 119
Introduction 119; Specific features of qualitative research 119;
The skills required of a qualitative researcher 122; Issues
specific to qualitative research amongst employees 124;
Applications of qualitative research 128; Qualitative research
online 136; Conclusions 136
8. The advent of employee insight 139
Introduction 139; The evolution of a discipline MR 140;
Customer insight 140; The evolution of a discipline HR 141;
Business goals 142; The psychological contract 143; The
employer brand 144; Employee insight 144; How this insight
happens 145; Conclusions 152
Appendix 1: Information and Consultation Regulations 155
Appendix 2: The Market Research Society Code of Conduct 169
Appendix 3: Conducting research with employees 191
References 199
Index 205 |
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| index_date | 2024-07-02T15:09:21Z |
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| isbn | 0749445408 |
| language | English |
| lccn | 2006001654 |
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| physical | VIII, 209 S. |
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| publisher | Kogan Page |
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| spelling | Goudge, Peter Verfasser aut Employee research how to increase employee involvement through consultation Peter Goudge London [u.a.] Kogan Page 2006 VIII, 209 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Enquêtes gtt Personeelsbehoefte gtt Personeelsbeoordeling gtt Employee attitude surveys Employees Attitudes Research Job satisfaction Research Organizational commitment Research Personnel management Research HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014887484&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Goudge, Peter Employee research how to increase employee involvement through consultation Enquêtes gtt Personeelsbehoefte gtt Personeelsbeoordeling gtt Employee attitude surveys Employees Attitudes Research Job satisfaction Research Organizational commitment Research Personnel management Research |
| title | Employee research how to increase employee involvement through consultation |
| title_auth | Employee research how to increase employee involvement through consultation |
| title_exact_search | Employee research how to increase employee involvement through consultation |
| title_exact_search_txtP | Employee research how to increase employee involvement through consultation |
| title_full | Employee research how to increase employee involvement through consultation Peter Goudge |
| title_fullStr | Employee research how to increase employee involvement through consultation Peter Goudge |
| title_full_unstemmed | Employee research how to increase employee involvement through consultation Peter Goudge |
| title_short | Employee research |
| title_sort | employee research how to increase employee involvement through consultation |
| title_sub | how to increase employee involvement through consultation |
| topic | Enquêtes gtt Personeelsbehoefte gtt Personeelsbeoordeling gtt Employee attitude surveys Employees Attitudes Research Job satisfaction Research Organizational commitment Research Personnel management Research |
| topic_facet | Enquêtes Personeelsbehoefte Personeelsbeoordeling Employee attitude surveys Employees Attitudes Research Job satisfaction Research Organizational commitment Research Personnel management Research |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014887484&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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