Cohen, M. (2006). Why customers do what they do: Who they are, why they buy, and how you can anticipate their every move. McGraw-Hill.
Chicago-Zitierstil (17. Ausg.)Cohen, Marshal. Why Customers Do What They Do: Who They Are, Why They Buy, and How You Can Anticipate Their Every Move. New York [u.a.]: McGraw-Hill, 2006.
MLA-Zitierstil (9. Ausg.)Cohen, Marshal. Why Customers Do What They Do: Who They Are, Why They Buy, and How You Can Anticipate Their Every Move. McGraw-Hill, 2006.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.