Change absorption measurement: a case study of a global business transformation
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
2006
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | V, 249 S. graph. Darst. |
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Datensatz im Suchindex
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| adam_text | Contents
Contents
List of Figures IV
List of Tables V
Summary 1
Chapter One: Introduction 3
1 Research Background 3
2 Research Relevance 4
2.1 Practical Relevance 6
2.2 Theoretical Relevance 12
3 Research Objective 14
3.1 Research Focus 15
3.2 Research Question 16
4 Dissertation Outline 17
4.1 Scientific Outline 17
4.2 Structural Outline 21
Chapter Two: Theoretical Framework 22^
1 Change Concepts and Perspectives 22
1.1 Change Dimensions 23
1.1.1 Strategic Change 25
1.1.2 Organizational Change 26
1.2 Change Perspectives 30
1.2.1 Rational Perspective 31
1.2.2 Learning Perspective 32
1.2.3 Cognitive Perspective 33
1.3 Change Absorption 35
1.3.1 Change Capacity 36
1.3.2 Change Timing 40
1.4 Conclusions for Research Scope 41
I
Contents _ 2 Change Realization Process 42
2.1 Change Process Models 43
2.1.1 Power Redistribution Model 43
2.1.2 Four Phase Model 46
2.1.3 Eight Phase Model 48
2.1.4 Seven Step Model 52
2.1.5 Consulting Model 55
2.2 Validation of Change Process Models 58
3 Performance Measurement 65
3.1 Measurement Fundamentals 65
3.1.1 Measurement vs. Evaluation 66
3.1.2 Evolution of Performance Measurement 67
3.2 Measurement System Design 71
3.2.1 Types of Performance Measures 71
3.2.2 Performance Measure Requirements 74
3.2.3 Performance Measurement Ownership 78
3.2.4 Performance Measurement Infrastructure 82
3.3 Performance Measurement Models 84
3.3.1 Balanced Scorecard 86
3.3.2 Three Activity Design Model 88
3.3.3 Process Based Model 90
3.3.4 System Evolution Model 93
3.4 Validation of Performance Measurement Models 95
4 Conclusions and Implications for the Empirical Study 99
Chapter Three: Empirical Study 106
1 Research Objective 106
2 Research Methodology 107
2.1 Research Method 107
2.2 Research Design 110
2.3 Case Selection 111
2.4 Boundaries and Limitations 115
2.5 Research Quality Attributes 120
3 Research Procedure 123
3.1 Data Collection 125
3.1.1 Documents and Archival Records 126
3.1.2 Personal Interviews 126
3.1.3 Direct Observations 128
3.2 Data Analysis 129
II
Contents
4 Research Context 132
4.1 Company Facts 132
4.2 Transformation Scope 136
4.3 Performance Improvement Initiatives 140
5 Research Findings 144
5.1 Transformation Process 145
5.1.1 Pressure, Awareness and Initiation 145
5.1.2 Diagnosis, Recognition and Solution 152
5.1.3 Implementation, Measurement and Change Performance
Evaluation 160
5.1.4 Consolidation and Reinforcement 179
5.2 Change Absorption Measurement 183
5.2.1 Change Absorption Measures 184
5.2.2 Absorption Measurement Ownership 192
5.2.3 Absorption Measurement Infrastructure 196
5.3 Overall Findings Related to Change Absorption Measurement 200
5.3.1 Role of Communication 200
5.3.2 Role of Consultants 205
5.3.3 Role of Direct Involvement 209
Chapter Four: Conclusions and Implications 211
1 Conclusions 211
2 Theoretical Implications 213
2.1 Implications for Change Process Management 213
2.2 Implications for Performance Measurement 215
3 Practical Implications 218
4 Research Recommendations 222
References and Appendices 225
1 References 225
1.1 Literature Sources 225
1.2 Clariant Sources 241
2 Appendices 245
2.1 Abbreviations 245
2.2 Curriculum Vitae 249
ill
List of Figures , List of Figures
Figure 1: Research objective 15
Figure 2: Four paradigm model of social theory 18
Figure 3: Dissertation outline 21
Figure 4: Rational based change concept 31
Figure 5: Learning based change concept 33
Figure 6: Cognitive based change concept 34
Figure 7: Beckhard s change formula 38
Figure 8: Definition of organizational change capacity 39
Figure 9: Greiner s power redistribution based change model 44
Figure 10: Bullock Batten s four phase change model 47
Figure 11: Kotter s eight phase change process model 49
Figure 12: Luecke s seven step change process model 53
Figure 13: Three phase change model by Mercer Delta 56
Figure 14: Transformation process concept 63
Figure 15: Evolution of performance measurement 70
Figure 16: Three organizational task process measures 72
Figure 17: Kaplan Norton s performance measurement system design 86
Figure 18: Three activity performance measurement process model 89
Figure 19: Process based performance measurement model 91
Figure 20: Evolution framework for performance measurement system 94
Figure 21: Performance measurement system concept 99
Figure 22: Theoretical framework: change absorption measurement tool
within a transformation process 103
Figure 23: Clariant s organization 136
Figure 24: Elements of Clariant s corporate transformation program 140
Figure 25: Clariant s transformation process initiation phase 150
Figure 26: Clariant s transformation process timeline 162
Figure 27: CPIP organization 164
Figure 28: CPIP s impact on EBIT 166
Figure 29: CPIP schedule 167
IV
List of Tables
List of Tables
Table 1: Shifting organizational and management principles 5
Table 2: Change domains an overview 23
Table 3: Change process model comparison 58
Table 4: Change absorption measure requirements 75
Table 5: Relevance test of individual performance measures 77
Table 6: Assessment of measurement ownership options 80
Table 7: Assessment of performance measurement models 97
Table 8: Clariant s organizational business structure 133
Table 9: Underlying change objectives of Clariant s
corporate transformation program 137
v
|
| adam_txt |
Contents
Contents
List of Figures IV
List of Tables V
Summary 1
Chapter One: Introduction 3
1 Research Background 3
2 Research Relevance 4
2.1 Practical Relevance 6
2.2 Theoretical Relevance 12
3 Research Objective 14
3.1 Research Focus 15
3.2 Research Question 16
4 Dissertation Outline 17
4.1 Scientific Outline 17
4.2 Structural Outline 21
Chapter Two: Theoretical Framework 22^
1 Change Concepts and Perspectives 22
1.1 Change Dimensions 23
1.1.1 Strategic Change 25
1.1.2 Organizational Change 26
1.2 Change Perspectives 30
1.2.1 Rational Perspective 31
1.2.2 Learning Perspective 32
1.2.3 Cognitive Perspective 33
1.3 Change Absorption 35
1.3.1 Change Capacity 36
1.3.2 Change Timing 40
1.4 Conclusions for Research Scope 41
I
Contents _ 2 Change Realization Process 42
2.1 Change Process Models 43
2.1.1 Power Redistribution Model 43
2.1.2 Four Phase Model 46
2.1.3 Eight Phase Model 48
2.1.4 Seven Step Model 52
2.1.5 Consulting Model 55
2.2 Validation of Change Process Models 58
3 Performance Measurement 65
3.1 Measurement Fundamentals 65
3.1.1 Measurement vs. Evaluation 66
3.1.2 Evolution of Performance Measurement 67
3.2 Measurement System Design 71
3.2.1 Types of Performance Measures 71
3.2.2 Performance Measure Requirements 74
3.2.3 Performance Measurement Ownership 78
3.2.4 Performance Measurement Infrastructure 82
3.3 Performance Measurement Models 84
3.3.1 Balanced Scorecard 86
3.3.2 Three Activity Design Model 88
3.3.3 Process Based Model 90
3.3.4 System Evolution Model 93
3.4 Validation of Performance Measurement Models 95
4 Conclusions and Implications for the Empirical Study 99
Chapter Three: Empirical Study 106
1 Research Objective 106
2 Research Methodology 107
2.1 Research Method 107
2.2 Research Design 110
2.3 Case Selection 111
2.4 Boundaries and Limitations 115
2.5 Research Quality Attributes 120
3 Research Procedure 123
3.1 Data Collection 125
3.1.1 Documents and Archival Records 126
3.1.2 Personal Interviews 126
3.1.3 Direct Observations 128
3.2 Data Analysis 129
II
Contents
4 Research Context 132
4.1 Company Facts 132
4.2 Transformation Scope 136
4.3 Performance Improvement Initiatives 140
5 Research Findings 144
5.1 Transformation Process 145
5.1.1 Pressure, Awareness and Initiation 145
5.1.2 Diagnosis, Recognition and Solution 152
5.1.3 Implementation, Measurement and Change Performance
Evaluation 160
5.1.4 Consolidation and Reinforcement 179
5.2 Change Absorption Measurement 183
5.2.1 Change Absorption Measures 184
5.2.2 Absorption Measurement Ownership 192
5.2.3 Absorption Measurement Infrastructure 196
5.3 Overall Findings Related to Change Absorption Measurement 200
5.3.1 Role of Communication 200
5.3.2 Role of Consultants 205
5.3.3 Role of Direct Involvement 209
Chapter Four: Conclusions and Implications 211
1 Conclusions 211
2 Theoretical Implications 213
2.1 Implications for Change Process Management 213
2.2 Implications for Performance Measurement 215
3 Practical Implications 218
4 Research Recommendations 222
References and Appendices 225
1 References 225
1.1 Literature Sources 225
1.2 Clariant Sources 241
2 Appendices 245
2.1 Abbreviations 245
2.2 Curriculum Vitae 249
ill
List of Figures , List of Figures
Figure 1: Research objective 15
Figure 2: Four paradigm model of social theory 18
Figure 3: Dissertation outline 21
Figure 4: Rational based change concept 31
Figure 5: Learning based change concept 33
Figure 6: Cognitive based change concept 34
Figure 7: Beckhard's change formula 38
Figure 8: Definition of organizational change capacity 39
Figure 9: Greiner's power redistribution based change model 44
Figure 10: Bullock Batten's four phase change model 47
Figure 11: Kotter's eight phase change process model 49
Figure 12: Luecke's seven step change process model 53
Figure 13: Three phase change model by Mercer Delta 56
Figure 14: Transformation process concept 63
Figure 15: Evolution of performance measurement 70
Figure 16: Three organizational task process measures 72
Figure 17: Kaplan Norton's performance measurement system design 86
Figure 18: Three activity performance measurement process model 89
Figure 19: Process based performance measurement model 91
Figure 20: Evolution framework for performance measurement system 94
Figure 21: Performance measurement system concept 99
Figure 22: Theoretical framework: change absorption measurement tool
within a transformation process 103
Figure 23: Clariant's organization 136
Figure 24: Elements of Clariant's corporate transformation program 140
Figure 25: Clariant's transformation process initiation phase 150
Figure 26: Clariant's transformation process timeline 162
Figure 27: CPIP organization 164
Figure 28: CPIP's impact on EBIT 166
Figure 29: CPIP schedule 167
IV
List of Tables
List of Tables
Table 1: Shifting organizational and management principles 5
Table 2: Change domains an overview 23
Table 3: Change process model comparison 58
Table 4: Change absorption measure requirements 75
Table 5: Relevance test of individual performance measures 77
Table 6: Assessment of measurement ownership options 80
Table 7: Assessment of performance measurement models 97
Table 8: Clariant's organizational business structure 133
Table 9: Underlying change objectives of Clariant's
corporate transformation program 137
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| index_date | 2024-07-02T14:39:38Z |
| indexdate | 2024-07-09T20:38:59Z |
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| spelling | Wyder, Andreas M. 1970- Verfasser (DE-588)131673637 aut Change absorption measurement a case study of a global business transformation Andreas M. Wyder 2006 V, 249 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier St. Gallen, Univ., Diss., 2005 Evaluation (DE-588)4071034-8 gnd rswk-swf Multinationales Unternehmen (DE-588)4075092-9 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Unternehmensentwicklung (DE-588)4125011-4 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Multinationales Unternehmen (DE-588)4075092-9 s Organisationswandel (DE-588)4075693-2 s Evaluation (DE-588)4071034-8 s DE-604 Unternehmensentwicklung (DE-588)4125011-4 s Management (DE-588)4037278-9 s Leistungsmessung (DE-588)4167290-2 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014790515&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wyder, Andreas M. 1970- Change absorption measurement a case study of a global business transformation Evaluation (DE-588)4071034-8 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Organisationswandel (DE-588)4075693-2 gnd Leistungsmessung (DE-588)4167290-2 gnd Unternehmensentwicklung (DE-588)4125011-4 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4075092-9 (DE-588)4075693-2 (DE-588)4167290-2 (DE-588)4125011-4 (DE-588)4037278-9 (DE-588)4113937-9 |
| title | Change absorption measurement a case study of a global business transformation |
| title_auth | Change absorption measurement a case study of a global business transformation |
| title_exact_search | Change absorption measurement a case study of a global business transformation |
| title_exact_search_txtP | Change absorption measurement a case study of a global business transformation |
| title_full | Change absorption measurement a case study of a global business transformation Andreas M. Wyder |
| title_fullStr | Change absorption measurement a case study of a global business transformation Andreas M. Wyder |
| title_full_unstemmed | Change absorption measurement a case study of a global business transformation Andreas M. Wyder |
| title_short | Change absorption measurement |
| title_sort | change absorption measurement a case study of a global business transformation |
| title_sub | a case study of a global business transformation |
| topic | Evaluation (DE-588)4071034-8 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd Organisationswandel (DE-588)4075693-2 gnd Leistungsmessung (DE-588)4167290-2 gnd Unternehmensentwicklung (DE-588)4125011-4 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Evaluation Multinationales Unternehmen Organisationswandel Leistungsmessung Unternehmensentwicklung Management Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014790515&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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