Pharmacy business management:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Pharmaceutical Press
2005
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 382 S. graph. Darst. |
| ISBN: | 0853695636 |
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Datensatz im Suchindex
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| adam_text | -3252, PHARMACY BUSINESS MANAGEMENT EDITED BY STEVEN B KAYNE PHD, MBA,
LLM, MSC (SP MED), DAGVETPHARM, FRPHARMS, FCPP, FIPHARMM, MPS (NZ),
FNZCP INDEPENDENT CONSULTANT PHARMACIST VISITING LECTURER, SCHOOL OF
PHARMACY UNIVERSITY OF STRATHCLYDE, GLASGOW (PP) LONDON. CHICAGO
PHARMACEUTICAL PRESS CONTENTS FOREWORD XI PREFACE XIII ABOUT THE EDITOR
XV CONTRIBUTORS XVII PART ONE - THE FOUNDATION OF PHARMACY MANAGEMENT 1
PROFESSIONALISM AND BUSINESS PRACTICE 3 INTRODUCTION 3 THE DEVELOPMENT
OF THE PHARMACY PROFESSION 3 THE NATURE OF A PROFESSION 4 PROFESSIONS
AND BUSINESS 7 CLIENT VIEWS 8 CONSUMER-LED EXPECTATIONS 9 PROFESSIONAL
DILEMMAS 1 8 CONCLUDING REMARKS 19 REFERENCES 20 FURTHER READING 20 THE
ECONOMICS OF BUSINESS 21 INTRODUCTION 21 MICROECONOMICS 23
MACROECONOMICS 40 REFERENCES 53 FURTHER READING 54 OVERVIEW OF THE
PHARMACY SECTOR 55 INTRODUCTION 55 STRUCTURAL CHANGE 55 DISTRIBUTION 56
PRICING OF PHARMACEUTICAL 59 REFERENCES 63 FURTHER READING 64 VI
CONTENTS THE ESSENTIALS OF PHARMACY BUSINESS 65 INTRODUCTION 65 PHARMACY
PREMISES 65 WHAT DOES A RETAIL PHARMACY SELL? 66 MARGINS AND PRODUCT MIX
68 PRODUCT MIX 70 NHS REMUNERATION 71 BUYING FROM WHOLESALERS 74 HOW
SHOULD THE BUSINESS BE STRUCTURED? 76 VALUE ADDED TAX 79 PAY AS YOU EARN
TAXATION 81 INCOME TAX AND CORPORATION TAX 83 ACCOUNTANTS 83 OBTAINING
TAX RELIEF 84 FURTHER READING 84 ACQUIRING AND FINANCING A PHARMACY 85
INTRODUCTION 85 COMPETITIVE RISKS IN THE WHOLE (MACRO) MARKET
ENVIRONMENT 85 ASSESSING THE MICRO-ENVIRONMENTAL RISKS ASSOCIATED WITH
ACQUIRING A PHARMACY 87 FACTORS RELATING TO THE ACQUISITION 88
TRANSFERRING THE NHS CONTRACT 96 PURCHASE OF A LIMITED COMPANY 96
CALCULATING THE COST OF A BUSINESS 98 SOURCES OF FINANCE 101 COST OF
FINANCING 103 STRUCTURAL ALTERATIONS 104 FURTHER READING 104 LEGAL
ASPECTS OF PHARMACY BUSINESS 105 INTRODUCTION 105 INDIVIDUAL OWNERSHIP
105 PARTNERSHIPS 105 COMPANIES 106 REGISTRATION OF PHARMACY PREMISES 109
EMPLOYMENT LEGISLATION 110 WORKING CONDITIONS 111 NATIONAL HEALTH
SERVICE CONTRACTS 112 SALE OR SUPPLY OF MEDICINES 1 12 POISONS 113 CODE
OF CONDUCT 114 SUMMARY 114 FURTHER READING 1 14 CONTENTS VII 7 CONSUMER
LAW 115 INTRODUCTION 115 CONSUMERS AND CONTRACTS GENERALLY 1 16 CONTRACT
TERMS 1 16 TERMS IMPLIED IN CONSUMER TRANSACTIONS 117 FURTHER READING
122 WEBSITES 122 USEFUL ADDRESSES 1 22 8 PRACTICAL RISK MANAGEMENT 123
INTRODUCTION 123 WHAT WENT WRONG? 123 DOING IT RIGHT FIRST TIME 1 25
RISK MANAGEMENT - MAKING A DIFFERENCE 128 HEALTH AND SAFETY - RISK AND
BENEFIT 131 INSURANCE - A TOOL OF FINANCIAL RISK MANAGEMENT 141 CLINICAL
RISK MANAGEMENT 142 DISPENSING WITH RISK 147 CONCLUDING REMARKS - RISK
MANAGEMENT AND QUALITY 151 REFERENCES 152 FURTHER READING 153 9
INSURANCE 1 55 INTRODUCTION 1 55 THE INSURANCE PROCESS 158 THE STRUCTURE
OF THE POLICY 160 TYPES OF POLICIES 163 RISK MANAGEMENT 169 HOW TO MAKE
A CLAIM 171 COMPLAINTS - CONCERNS AND PROCEDURES 173 OTHER POLICIES 174
FURTHER INFORMATION 1 75 FURTHER READING 175 PART TWO - PUTTING
MANAGEMENT INTO PRACTICE 1 77 10 FINANCIAL MANAGEMENT 179 INTRODUCTION
179 ACCOUNTING - AN INTRODUCTION 1 80 RECORDING AND REPORTING FINANCIAL
DATA 1 83 ANALYSIS OF ACCOUNTS 190 PLANNING AND CONTROL 193 FURTHER
READING 196 VIII CONTENTS 11 MANAGING SERVICE DELIVERY 197 INTRODUCTION
197 THE SERVICE ORGANISATION 197 CUSTOMER EXPECTATIONS 198 STAFF ROLES
IN SERVICE DELIVERY 200 ANALYSING SERVICES 203 CAPACITY CONSIDERATIONS
209 CONVERTING DEMAND TO OUTPUT 214 QUALITY COUNTS 216 WASTE 219
CONTROLLING PERFORMANCE 220 POINTS TO REMEMBER 221 REFERENCES 222
FURTHER READING 222 12 MANAGING PROFIT 225 INTRODUCTION 225 THE
ANALYTICAL STAGE - ANSWERING THE QUESTION WHERE ARE WE NOW? 225 SWOT
ANALYSIS 226 PEST ANALYSIS 231 THE PLANNING STAGE - ANSWERING THE
QUESTION WHAT ARE WE GOING TO DO? 232 THE MANAGING STAGE - ANSWERING
THE QUESTION HOW DO WE DO IT? 233 IMPROVING PROFIT MARGINS 236
ENHANCING COUNTER SALES 237 REDUCING EXPENSES 238 FURTHER READING 240 13
MARKETING WITHIN THE PHARMACY ENVIRONMENT 243 INTRODUCTION 243 WHAT
EXACTLY IS MARKETING? 244 MARKETING STRATEGY AS PART OF A BUSINESS PLAN
247 UNDERSTANDING YOUR CUSTOMER 247 FACTORS AFFECTING CUSTOMER
PURCHASING DECISIONS 253 REFERENCES 266 FURTHER READING 266 14 PHARMACY
DESIGN, MERCHANDISING AND STOCK CONTROL 269 INTRODUCTION 269 DESIGN
PROBLEMS 269 REFITTING A PHARMACY 271 SUGGESTED PHARMACY DESIGN 272
STOCK MANAGEMENT 276 MERCHANDISING 281 FURTHER READING 283 CONTENTS IX
15 EPHARMACY - INFORMATION TECHNOLOGY AND THE INTERNET AS A BUSINESS
RESOURCE 285 INTRODUCTION 285 HEALTHCARE AND THE INTERNET 285
ESTABLISHING A WEB PRESENCE 292 ONLINE PHARMACIES 294 LEGAL AND ETHICAL
ISSUES 296 REFERENCES 307 WEBSITES FOR FURTHER INFORMATION 308 16 HUMAN
RESOURCE MANAGEMENT IN COMMUNITY PHARMACY 311 INTRODUCTION 311 MANAGING
HUMAN RESOURCES 311 TRAINING AND DEVELOPMENT 318 PERFORMANCE MANAGEMENT
322 FURTHER READING 325 17 PHARMACY MANAGEMENT IN SECONDARY CARE 327
INTRODUCTION 327 THE HOSPITAL ENVIRONMENT 327 DEMAND MANAGEMENT 330
MARKETING MANAGEMENT 331 RESOURCE MANAGEMENT 336 REFERENCES 347 FURTHER
READING 348 18 MEDICINES MANAGEMENT 349 INTRODUCTION 349 WHAT IS
MEDICINES MANAGEMENT? 349 THE NEED FOR MEDICINES MANAGEMENT 350
MEDICINES MANAGEMENT AND THE PHARMACIST 351 GETTING STARTED IN MEDICINES
MANAGEMENT 352 MEDICINES MANAGEMENT IN PRACTICE 354 MEDICINES MANAGEMENT
INVOLVING OTHER PROFESSIONALS 356 SUMMARY 356 REFERENCES 357 FURTHER
READING 358 APPENDIX 1 PHARMACEUTICAL ORGANISATIONS INVOLVED IN BUSINESS
PRACTICE 359 THE ROYAL PHARMACEUTICAL SOCIETY OF GREAT BRITAIN 359 THE
ROYAL PHARMACEUTICAL SOCIETY SCOTTISH DEPARTMENT 360 THE PHARMACEUTICAL
SOCIETY OF NORTHERN IRELAND 360 THE PHARMACEUTICAL SERVICES NEGOTIATING
COMMITTEE 360 X CONTENTS THE SCOTTISH PHARMACEUTICAL GENERAL COUNCIL 361
COMMUNITY PHARMACY WALES 361 THE NATIONAL PHARMACEUTICAL ASSOCIATION 362
THE SCOTTISH PHARMACEUTICAL FEDERATION 363 COMPANY CHEMIST ASSOCIATION
LTD 363 THE ASSOCIATION OF INDEPENDENT MULTIPLE PHARMACIES 363 THE NHS
CONFEDERATION 364 BODIES PROVIDING CPE AND CPD 364 INDEX 367
|
| adam_txt |
-3252, PHARMACY BUSINESS MANAGEMENT EDITED BY STEVEN B KAYNE PHD, MBA,
LLM, MSC (SP MED), DAGVETPHARM, FRPHARMS, FCPP, FIPHARMM, MPS (NZ),
FNZCP INDEPENDENT CONSULTANT PHARMACIST VISITING LECTURER, SCHOOL OF
PHARMACY UNIVERSITY OF STRATHCLYDE, GLASGOW (PP) LONDON. CHICAGO
PHARMACEUTICAL PRESS CONTENTS FOREWORD XI PREFACE XIII ABOUT THE EDITOR
XV CONTRIBUTORS XVII PART ONE - THE FOUNDATION OF PHARMACY MANAGEMENT 1
PROFESSIONALISM AND BUSINESS PRACTICE 3 INTRODUCTION 3 THE DEVELOPMENT
OF THE PHARMACY PROFESSION 3 THE NATURE OF A PROFESSION 4 PROFESSIONS
AND BUSINESS 7 CLIENT VIEWS 8 CONSUMER-LED EXPECTATIONS 9 PROFESSIONAL
DILEMMAS 1 8 CONCLUDING REMARKS 19 REFERENCES 20 FURTHER READING 20 THE
ECONOMICS OF BUSINESS 21 INTRODUCTION 21 MICROECONOMICS 23
MACROECONOMICS 40 REFERENCES 53 FURTHER READING 54 OVERVIEW OF THE
PHARMACY SECTOR 55 INTRODUCTION 55 STRUCTURAL CHANGE 55 DISTRIBUTION 56
PRICING OF PHARMACEUTICAL 59 REFERENCES 63 FURTHER READING 64 VI
CONTENTS THE ESSENTIALS OF PHARMACY BUSINESS 65 INTRODUCTION 65 PHARMACY
PREMISES 65 WHAT DOES A RETAIL PHARMACY SELL? 66 MARGINS AND PRODUCT MIX
68 PRODUCT MIX 70 NHS REMUNERATION 71 BUYING FROM WHOLESALERS 74 HOW
SHOULD THE BUSINESS BE STRUCTURED? 76 VALUE ADDED TAX 79 PAY AS YOU EARN
TAXATION 81 INCOME TAX AND CORPORATION TAX 83 ACCOUNTANTS 83 OBTAINING
TAX RELIEF 84 FURTHER READING 84 ACQUIRING AND FINANCING A PHARMACY 85
INTRODUCTION 85 COMPETITIVE RISKS IN THE WHOLE (MACRO) MARKET
ENVIRONMENT 85 ASSESSING THE MICRO-ENVIRONMENTAL RISKS ASSOCIATED WITH
ACQUIRING A PHARMACY 87 FACTORS RELATING TO THE ACQUISITION 88
TRANSFERRING THE NHS CONTRACT 96 PURCHASE OF A LIMITED COMPANY 96
CALCULATING THE COST OF A BUSINESS 98 SOURCES OF FINANCE 101 COST OF
FINANCING 103 STRUCTURAL ALTERATIONS 104 FURTHER READING 104 LEGAL
ASPECTS OF PHARMACY BUSINESS 105 INTRODUCTION 105 INDIVIDUAL OWNERSHIP
105 PARTNERSHIPS 105 COMPANIES 106 REGISTRATION OF PHARMACY PREMISES 109
EMPLOYMENT LEGISLATION 110 WORKING CONDITIONS 111 NATIONAL HEALTH
SERVICE CONTRACTS 112 SALE OR SUPPLY OF MEDICINES 1 12 POISONS 113 CODE
OF CONDUCT 114 SUMMARY 114 FURTHER READING 1 14 CONTENTS VII 7 CONSUMER
LAW 115 INTRODUCTION 115 CONSUMERS AND CONTRACTS GENERALLY 1 16 CONTRACT
TERMS 1 16 TERMS IMPLIED IN CONSUMER TRANSACTIONS 117 FURTHER READING
122 WEBSITES 122 USEFUL ADDRESSES 1 22 8 PRACTICAL RISK MANAGEMENT 123
INTRODUCTION 123 WHAT WENT WRONG? 123 DOING IT RIGHT FIRST TIME 1 25
RISK MANAGEMENT - MAKING A DIFFERENCE 128 HEALTH AND SAFETY - RISK AND
BENEFIT 131 INSURANCE - A TOOL OF FINANCIAL RISK MANAGEMENT 141 CLINICAL
RISK MANAGEMENT 142 DISPENSING WITH RISK 147 CONCLUDING REMARKS - RISK
MANAGEMENT AND QUALITY 151 REFERENCES 152 FURTHER READING 153 9
INSURANCE 1 55 INTRODUCTION 1 55 THE INSURANCE PROCESS 158 THE STRUCTURE
OF THE POLICY 160 TYPES OF POLICIES 163 RISK MANAGEMENT 169 HOW TO MAKE
A CLAIM 171 COMPLAINTS - CONCERNS AND PROCEDURES 173 OTHER POLICIES 174
FURTHER INFORMATION 1 75 FURTHER READING 175 PART TWO - PUTTING
MANAGEMENT INTO PRACTICE 1 77 10 FINANCIAL MANAGEMENT 179 INTRODUCTION
179 ACCOUNTING - AN INTRODUCTION 1 80 RECORDING AND REPORTING FINANCIAL
DATA 1 83 ANALYSIS OF ACCOUNTS 190 PLANNING AND CONTROL 193 FURTHER
READING 196 VIII CONTENTS 11 MANAGING SERVICE DELIVERY 197 INTRODUCTION
197 THE SERVICE ORGANISATION 197 CUSTOMER EXPECTATIONS 198 STAFF ROLES
IN SERVICE DELIVERY 200 ANALYSING SERVICES 203 CAPACITY CONSIDERATIONS
209 CONVERTING DEMAND TO OUTPUT 214 QUALITY COUNTS 216 WASTE 219
CONTROLLING PERFORMANCE 220 POINTS TO REMEMBER 221 REFERENCES 222
FURTHER READING 222 12 MANAGING PROFIT 225 INTRODUCTION 225 THE
ANALYTICAL STAGE - ANSWERING THE QUESTION 'WHERE ARE WE NOW?' 225 SWOT
ANALYSIS 226 PEST ANALYSIS 231 THE PLANNING STAGE - ANSWERING THE
QUESTION 'WHAT ARE WE GOING TO DO?' 232 THE MANAGING STAGE - ANSWERING
THE QUESTION 'HOW DO WE DO IT?' 233 IMPROVING PROFIT MARGINS 236
ENHANCING COUNTER SALES 237 REDUCING EXPENSES 238 FURTHER READING 240 13
MARKETING WITHIN THE PHARMACY ENVIRONMENT 243 INTRODUCTION 243 WHAT
EXACTLY IS MARKETING? 244 MARKETING STRATEGY AS PART OF A BUSINESS PLAN
247 UNDERSTANDING YOUR CUSTOMER 247 FACTORS AFFECTING CUSTOMER
PURCHASING DECISIONS 253 REFERENCES 266 FURTHER READING 266 14 PHARMACY
DESIGN, MERCHANDISING AND STOCK CONTROL 269 INTRODUCTION 269 DESIGN
PROBLEMS 269 REFITTING A PHARMACY 271 SUGGESTED PHARMACY DESIGN 272
STOCK MANAGEMENT 276 MERCHANDISING 281 FURTHER READING 283 CONTENTS IX
15 EPHARMACY - INFORMATION TECHNOLOGY AND THE INTERNET AS A BUSINESS
RESOURCE 285 INTRODUCTION 285 HEALTHCARE AND THE INTERNET 285
ESTABLISHING A WEB PRESENCE 292 ONLINE PHARMACIES 294 LEGAL AND ETHICAL
ISSUES 296 REFERENCES 307 WEBSITES FOR FURTHER INFORMATION 308 16 HUMAN
RESOURCE MANAGEMENT IN COMMUNITY PHARMACY 311 INTRODUCTION 311 MANAGING
HUMAN RESOURCES 311 TRAINING AND DEVELOPMENT 318 PERFORMANCE MANAGEMENT
322 FURTHER READING 325 17 PHARMACY MANAGEMENT IN SECONDARY CARE 327
INTRODUCTION 327 THE HOSPITAL ENVIRONMENT 327 DEMAND MANAGEMENT 330
MARKETING MANAGEMENT 331 RESOURCE MANAGEMENT 336 REFERENCES 347 FURTHER
READING 348 18 MEDICINES MANAGEMENT 349 INTRODUCTION 349 WHAT IS
MEDICINES MANAGEMENT? 349 THE NEED FOR MEDICINES MANAGEMENT 350
MEDICINES MANAGEMENT AND THE PHARMACIST 351 GETTING STARTED IN MEDICINES
MANAGEMENT 352 MEDICINES MANAGEMENT IN PRACTICE 354 MEDICINES MANAGEMENT
INVOLVING OTHER PROFESSIONALS 356 SUMMARY 356 REFERENCES 357 FURTHER
READING 358 APPENDIX 1 PHARMACEUTICAL ORGANISATIONS INVOLVED IN BUSINESS
PRACTICE 359 THE ROYAL PHARMACEUTICAL SOCIETY OF GREAT BRITAIN 359 THE
ROYAL PHARMACEUTICAL SOCIETY SCOTTISH DEPARTMENT 360 THE PHARMACEUTICAL
SOCIETY OF NORTHERN IRELAND 360 THE PHARMACEUTICAL SERVICES NEGOTIATING
COMMITTEE 360 X CONTENTS THE SCOTTISH PHARMACEUTICAL GENERAL COUNCIL 361
COMMUNITY PHARMACY WALES 361 THE NATIONAL PHARMACEUTICAL ASSOCIATION 362
THE SCOTTISH PHARMACEUTICAL FEDERATION 363 COMPANY CHEMIST ASSOCIATION
LTD 363 THE ASSOCIATION OF INDEPENDENT MULTIPLE PHARMACIES 363 THE NHS
CONFEDERATION 364 BODIES PROVIDING CPE AND CPD 364 INDEX 367 |
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| indexdate | 2024-07-09T20:35:52Z |
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| spelling | Pharmacy business management ed. by Steven B. Kayne London [u.a.] Pharmaceutical Press 2005 XVIII, 382 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Pharmacies - Gestion Pharmacy management Pharmacy organization & administration Practice Management Management (DE-588)4037278-9 gnd rswk-swf Apotheke (DE-588)4002466-0 gnd rswk-swf Großbritannien (DE-588)4022153-2 gnd rswk-swf Großbritannien (DE-588)4022153-2 g Apotheke (DE-588)4002466-0 s Management (DE-588)4037278-9 s DE-604 Kayne, Steven B. Sonstige oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014652747&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| subject_GND | (DE-588)4037278-9 (DE-588)4002466-0 (DE-588)4022153-2 |
| title | Pharmacy business management |
| title_auth | Pharmacy business management |
| title_exact_search | Pharmacy business management |
| title_exact_search_txtP | Pharmacy business management |
| title_full | Pharmacy business management ed. by Steven B. Kayne |
| title_fullStr | Pharmacy business management ed. by Steven B. Kayne |
| title_full_unstemmed | Pharmacy business management ed. by Steven B. Kayne |
| title_short | Pharmacy business management |
| title_sort | pharmacy business management |
| topic | Pharmacies - Gestion Pharmacy management Pharmacy organization & administration Practice Management Management (DE-588)4037278-9 gnd Apotheke (DE-588)4002466-0 gnd |
| topic_facet | Pharmacies - Gestion Pharmacy management Pharmacy organization & administration Practice Management Management Apotheke Großbritannien |
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