Implementing the IT balanced scorecard: aligning IT with corporate strategy
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton [u.a.]
Auerbach Publications
2005
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXII, 500 S. graph. Darst. |
| ISBN: | 0849326214 |
Internformat
MARC
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| 264 | 1 | |a Boca Raton [u.a.] |b Auerbach Publications |c 2005 | |
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| 650 | 4 | |a Administración de sistemas de información | |
| 650 | 7 | |a Balanced scorecard |2 gtt | |
| 650 | 7 | |a Informatietechnologie |2 gtt | |
| 650 | 7 | |a Management informatiesystemen |2 gtt | |
| 650 | 4 | |a Negocios - Procesamiento de datos - Administración | |
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| 650 | 4 | |a Planification stratégique | |
| 650 | 7 | |a Prestatiebeoordeling |2 gtt | |
| 650 | 7 | |a Sistemas de informação gerencial |2 larpcal | |
| 650 | 7 | |a Strategische planning |2 gtt | |
| 650 | 4 | |a Systèmes d'information de gestion | |
| 650 | 4 | |a Technologie de l'information - Gestion | |
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| 650 | 4 | |a Tecnología de la información - Administración | |
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Management information systems | |
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Datensatz im Suchindex
| _version_ | 1804135136737886208 |
|---|---|
| adam_text | Table of Contents
About the Author xv
Preface xvii
1 Why Balanced Scorecard? 1
What Is Balanced Scorecard? 2
Attributes of Successful Performance Measurement Systems 5
Case Studies 6
Federal Express 6
FedEx and the Balanced Scorecard 8
Federal Acquisition System 9
Customer Perspective 11
Finance Perspective 13
Internal Business Processes Perspective 14
Learning and Growth Perspective 14
Contractor Purchasing System 15
On to Chapter 2 17
References 24
2 Understanding Performance Management: Balanced
Scorecard at the Corporate Level 27
Understanding Performance Management 29
Step 1: Define Organizational Vision, Mission, and Strategy 29
Step 2: Develop Performance Objectives, Measures, and Goals 29
Step 3: Adjustments May Be Necessary 30
Mission, Vision, and Strategy 30
Techniques for Performance Assessment, Management, and
Improvement 31
Awareness of Strategic Challenge 31
Vision for the Future 32
Innovation 32
Quality Philosophy 33
Value Systems 33
vii
viii ¦ Implementing the IT Balanced Scorecard
Ethics 33
Senior Executive Involvement 34 f
Visible Senior Executive Commitment 34 i
Supervisor Role in Quality Improvement 34
Supervisor Concern for Improvement 35
System or Structure for Quality Improvement 35
Awareness of Quality Issues 35
Attitudes and Morale 36
Cooperation 36
Workforce Involvement 36
Perceptions of Work Environment 37
Social Interactions 37
Tasks and Characteristics 37
Rewards and Recognition 38
Customer Orientation 38
Communications 39
Work Unit Input Measures 39
Work Unit Output Measures 40
Work Unit Efficiency Measures 40
Work Unit Effectiveness Measures 41
Work Unit Direct Outcomes 41
Work Unit Impact Measures 41
Diagnosis 42
Warranties and Guarantees 42
Supplier Activities 42
Definition (Senior Executives) 43
Performance Measurement 43
Factor of Production Measures 44
Input Measures 44
Output Measures 45
Efficiency Measures 45
Effectiveness Measures 46
Outcome Measures 46
Direct Outcome Measures 46
Impact Measures 47
Work Process Measures 47
Cost Effectiveness 47
Efficiency Reviews or Management Analysis 47
Flowcharting 48
Cost Based Activity Modeling System (IDEF Modeling) 48
Theory of Constraints 48
Macro Management Analysis Reviews 48
Benchmarking 48
Statistical Process Control 48
Status of Conditions Indicators 49
Organizational Assessment Tools 49
Table of Contents ¦ ix
Innovation 49
Quality 49
Definition (work units) 49
Definition (workforce) 49
Internal Customer Activities 50
External Customer Activities 50
Strategic Quality Planning 51
Organizational Streamlining 51
Investment and Technology 52
Methods and Process Improvement 52
Good Ideas 52
Creativity 53
Quality Training 53
Feedback 54
Reward Systems 54
Assessments 55
Definition (Teams) 55
Measurement 56
Measurement and Process Analysis 57
Root Cause Analysis 57
Organizational Development 60
Awareness and Communication 60
Work Flow and Work Delays 61
Staffing 61
Work Priorities 62
Quality 62
Timeliness 62
Balanced Scorecard at the Corporate Level 63
On to Chapter 3 63
References 63
3 Key Elements of a Balanced Scorecard Project 65
1. Whom Do We Want to Be? 65
2. How Will We Get There, and What Goals Do We Have
to Achieve? 66
3. What Do We Have to Measure? 66
Getting Ready 66
Step 1: Make a Commitment at All Levels — Especially at the
Top Level 66
Step 2: Develop Organizational Goals 67
Step 3: Offer Training in Improvement Techniques 67
Step 4: Establish a Reward and Recognition System to Foster
Performance Improvements 67
Step 5: Break Down Organizational Barriers 67
Step 6: Coordinate Corporate and Departmental Responsibilities 68
Developing Benchmarks 68
x ¦ Implementing the IT Balanced Scorecard
Phase 1: Plan 69
Phase 2: Collect 70
Phase 3: Analyze 70
Phase 4: Adapt 71 ;
Choosing Metrics 74
Looking Outside the Organization for Key Indicators 78
Step 1: Preliminary Meeting 79
Step 2: Information Meeting 79
Step 3: Cost Analysis 80
Step 4: Competitor Motivation 80
Step 5: Total Picture 80
Process Mapping 83
The How and Why of Process Mapping 84
Step 1: Understand the Basic Process Mapping Tool 84
Step 2: Create a Process Map of the Product s Life Cycle 85
Step 3: Use the Flowchart to Define the Boundaries 85
Step 4: Identify the Processes within the Boundaries that Have
Been Set 85
Step 5: Apply the Basic Process Mapping Tool to Each Process 85
Step 6: Compile the Results 88
The Balanced Scorecard Plan 89
On to Chapter 4 90
References 90
4 Aligning IT to Organizational Strategy 91
The IT Balanced Scorecard 92
Altering the Balanced Scorecard for IT 94
Great West Life Case Study 98
Representative IT Balanced Scorecard Value Metrics 103
Drilling Down to the Specific System 103
Keeping Track of What Is Going On 109
Surveillance Ill
Validation and Verification 112
On to Chapter 5 112
References 113
5 Aligning IT to Meet Financial Objectives 115
Cost Benefit Analysis 115
Break Even Analysis 118
Estimating ROI for an IT Project 118
Initial Benefits Worksheet 122
Continuing Benefits Worksheet 122
Quality Benefits Worksheet 123
Other Benefits Worksheet 123
ROI Spreadsheet Calculation 123
Earned Value Management 124
Rapid Economic Justification 125
Portfolio Management 127
Table of Contents ¦ xi
Calculating the Net Worth of Organizational Information 128
Preparing the Field 128
A Monetary Value of Information 129
IAM: Intangible Assets Monitor 130
The Prediction Market 130
On to Chapter 6 132
References 132
6 Aligning IT to Meet Customer Objectives 135
Customer Intimacy and Operational Excellence 135
The Customer Satisfaction Survey 138
Using Force Field Analysis to Listen to Customers 140
The Customer Economy 142
Innovation 144
Managing for Innovation 147
1. Is the innovation real? 149
2. Can the innovation actually be done? Does the organization
have the resources? 149
3. Is the innovation worth it? Does the innovation fit into the
organization s mission and strategic plan? 150
4. The second phase, design, is something examined in greater
detail later 150
Additional Metrics 151
On to Chapter 7 151
References 152
7 Aligning IT to Meet Business Process Objectives 153
The IT Utility 154
Integrating CMM into Business Process Objectives 157
CMM Explained 157
Level 1: Initial 158
Level 2: Repeatable 159
Level 3: Denned 159
Level 4: Managed 160
Level 5: Optimizing 161
Getting from CMM to Process Improvements 161
Quality and the Balanced Scorecard 164
Process Performance Metrics 169
Selected Performance Metrics 172
On to Chapter 8 172
References 173
Additional Reading 173
8 Aligning IT to Promote Learning and Growth 175
Liberate Rather than Empower 176
The Monster in the Corner Office 177
Liberating Your Staff 178
xii ¦ Implementing the IT Balanced Scorecard
The Challenge of Peopleware 179
Attributes of the Good Tech Manager 180 j
Manage Expectations 180 }
Resolve Conflict 181 I
Overcome Fears 181 i
Facilitate Meetings 182
Motivate Team Members 182
Hiring the Best People 183
A Better Workforce 185
Techniques for Motivating Employees 187
Nontechnological Issues in Software Engineering 189
Creativity Improvement 191
Communications and Group Productivity 193
Management Quality Considerations 195
Training 197
Upside Down Training 198
On to Chapter 9 199
References 199
9 Compliance, Awareness, and Assurance 201
The Proactive Risk Strategy 202
Sample Risk Plan 204
RMMM Strategy 204
Risk Assessment 210
Just What Is Critical to Project Success? 212
Effective Communications 213
The Proper Utilization of Standards 214
Ethics 214
Being Political 215
Technical 215
Legal 215
Organizational 216
On to Chapter 10 216
References 217
10 Scorecard and Other Performance Measurement Tools 219
Department of Defense Performance Assessment Guide 219
Aha! Executive Decision Support System (Balanced Scorecard
Application) 222
The Performance Organiser 225
Microsoft Balanced Scorecard Framework 228
CorVu 5 231
SAS Strategic Performance Management 233
ActiveStrategy Enterprise 234
QPR 7 Collaborative Management Software Suite, Including QPR
ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal 238
QPR Collaborative Management Software Suite 239
Table of Contents ¦ xiii
QPR ScoreCard Software, QPR ProcessGuide Software, QPR
CostControl Software, and Strategy Map Software 242
Healthwise Balanced Scorecard™ 244
Reference 247
Appendix A: IT Staff Competency Survey 249
Appendix B: U.S. Air Force Software Metrics Capability
Evaluation Guide 253
Appendix C: Traditional IT Metrics Reference 291
Appendix D: eBay Balanced Scorecard Analysis 311
Appendix E: Benchmarking Data Collection from a Software
Engineering Requirements Elicitation Perspective 333
Appendix F: Behavioral Competencies 343
Appendix G: The Malcolm Baldrige National Quality Award
Program 351
Appendix H: Value Measuring Methodology 381
Appendix I: Balanced Scorecard Samples 407
Appendix J: Resources 419
Appendix K: The E Business Audit 421
Appendix L: Establishing a Software Measurement Program 433
Appendix M: Process Assets by CMM Level: Focus on Process
Improvement 455
Appendix N: Selected Performance Metrics 471
Index 481
|
| adam_txt |
Table of Contents
About the Author xv
Preface xvii
1 Why Balanced Scorecard? 1
What Is Balanced Scorecard? 2
Attributes of Successful Performance Measurement Systems 5
Case Studies 6
Federal Express 6
FedEx and the Balanced Scorecard 8
Federal Acquisition System 9
Customer Perspective 11
Finance Perspective 13
Internal Business Processes Perspective 14
Learning and Growth Perspective 14
Contractor Purchasing System 15
On to Chapter 2 17
References 24
2 Understanding Performance Management: Balanced
Scorecard at the Corporate Level 27
Understanding Performance Management 29
Step 1: Define Organizational Vision, Mission, and Strategy 29
Step 2: Develop Performance Objectives, Measures, and Goals 29
Step 3: Adjustments May Be Necessary 30
Mission, Vision, and Strategy 30
Techniques for Performance Assessment, Management, and
Improvement 31
Awareness of Strategic Challenge 31
Vision for the Future 32
Innovation 32
Quality Philosophy 33
Value Systems 33
vii
viii ¦ Implementing the IT Balanced Scorecard
Ethics 33
Senior Executive Involvement 34 f
Visible Senior Executive Commitment 34 i
Supervisor Role in Quality Improvement 34
Supervisor Concern for Improvement 35
System or Structure for Quality Improvement 35
Awareness of Quality Issues 35
Attitudes and Morale 36
Cooperation 36
Workforce Involvement 36
Perceptions of Work Environment 37
Social Interactions 37
Tasks and Characteristics 37
Rewards and Recognition 38
Customer Orientation 38
Communications 39
Work Unit Input Measures 39
Work Unit Output Measures 40
Work Unit Efficiency Measures 40
Work Unit Effectiveness Measures 41
Work Unit Direct Outcomes 41
Work Unit Impact Measures 41
Diagnosis 42
Warranties and Guarantees 42
Supplier Activities 42
Definition (Senior Executives) 43
Performance Measurement 43
Factor of Production Measures 44
Input Measures 44
Output Measures 45
Efficiency Measures 45
Effectiveness Measures 46
Outcome Measures 46
Direct Outcome Measures 46
Impact Measures 47
Work Process Measures 47
Cost Effectiveness 47
Efficiency Reviews or Management Analysis 47
Flowcharting 48
Cost Based Activity Modeling System (IDEF Modeling) 48
Theory of Constraints 48
Macro Management Analysis Reviews 48
Benchmarking 48
Statistical Process Control 48
Status of Conditions Indicators 49
Organizational Assessment Tools 49
Table of Contents ¦ ix
Innovation 49
Quality 49
Definition (work units) 49
Definition (workforce) 49
Internal Customer Activities 50
External Customer Activities 50
Strategic Quality Planning 51
Organizational Streamlining 51
Investment and Technology 52
Methods and Process Improvement 52
Good Ideas 52
Creativity 53
Quality Training 53
Feedback 54
Reward Systems 54
Assessments 55
Definition (Teams) 55
Measurement 56
Measurement and Process Analysis 57
Root Cause Analysis 57
Organizational Development 60
Awareness and Communication 60
Work Flow and Work Delays 61
Staffing 61
Work Priorities 62
Quality 62
Timeliness 62
Balanced Scorecard at the Corporate Level 63
On to Chapter 3 63
References 63
3 Key Elements of a Balanced Scorecard Project 65
1. Whom Do We Want to Be? 65
2. How Will We Get There, and What Goals Do We Have
to Achieve? 66
3. What Do We Have to Measure? 66
Getting Ready 66
Step 1: Make a Commitment at All Levels — Especially at the
Top Level 66
Step 2: Develop Organizational Goals 67
Step 3: Offer Training in Improvement Techniques 67
Step 4: Establish a Reward and Recognition System to Foster
Performance Improvements 67
Step 5: Break Down Organizational Barriers 67
Step 6: Coordinate Corporate and Departmental Responsibilities 68
Developing Benchmarks 68
x ¦ Implementing the IT Balanced Scorecard
Phase 1: Plan 69
Phase 2: Collect 70
Phase 3: Analyze 70
Phase 4: Adapt 71 ;
Choosing Metrics 74
Looking Outside the Organization for Key Indicators 78
Step 1: Preliminary Meeting 79
Step 2: Information Meeting 79
Step 3: Cost Analysis 80
Step 4: Competitor Motivation 80
Step 5: Total Picture 80
Process Mapping 83
The How and Why of Process Mapping 84
Step 1: Understand the Basic Process Mapping Tool 84
Step 2: Create a Process Map of the Product's Life Cycle 85
Step 3: Use the Flowchart to Define the Boundaries 85
Step 4: Identify the Processes within the Boundaries that Have
Been Set 85
Step 5: Apply the Basic Process Mapping Tool to Each Process 85
Step 6: Compile the Results 88
The Balanced Scorecard Plan 89
On to Chapter 4 90
References 90
4 Aligning IT to Organizational Strategy 91
The IT Balanced Scorecard 92
Altering the Balanced Scorecard for IT 94
Great West Life Case Study 98
Representative IT Balanced Scorecard Value Metrics 103
Drilling Down to the Specific System 103
Keeping Track of What Is Going On 109
Surveillance Ill
Validation and Verification 112
On to Chapter 5 112
References 113
5 Aligning IT to Meet Financial Objectives 115
Cost Benefit Analysis 115
Break Even Analysis 118
Estimating ROI for an IT Project 118
Initial Benefits Worksheet 122
Continuing Benefits Worksheet 122
Quality Benefits Worksheet 123
Other Benefits Worksheet 123
ROI Spreadsheet Calculation 123
Earned Value Management 124
Rapid Economic Justification 125
Portfolio Management 127
Table of Contents ¦ xi
Calculating the Net Worth of Organizational Information 128
Preparing the Field 128
A Monetary Value of Information 129
IAM: Intangible Assets Monitor 130
The Prediction Market 130
On to Chapter 6 132
References 132
6 Aligning IT to Meet Customer Objectives 135
Customer Intimacy and Operational Excellence 135
The Customer Satisfaction Survey 138
Using Force Field Analysis to Listen to Customers 140
The Customer Economy 142
Innovation 144
Managing for Innovation 147
1. Is the innovation "real?" 149
2. Can the innovation actually be done? Does the organization
have the resources? 149
3. Is the innovation worth it? Does the innovation fit into the
organization's mission and strategic plan? 150
4. The second phase, design, is something examined in greater
detail later 150
Additional Metrics 151
On to Chapter 7 151
References 152
7 Aligning IT to Meet Business Process Objectives 153
The IT Utility 154
Integrating CMM into Business Process Objectives 157
CMM Explained 157
Level 1: Initial 158
Level 2: Repeatable 159
Level 3: Denned 159
Level 4: Managed 160
Level 5: Optimizing 161
Getting from CMM to Process Improvements 161
Quality and the Balanced Scorecard 164
Process Performance Metrics 169
Selected Performance Metrics 172
On to Chapter 8 172
References 173
Additional Reading 173
8 Aligning IT to Promote Learning and Growth 175
Liberate Rather than Empower 176
The Monster in the Corner Office 177
Liberating Your Staff 178
xii ¦ Implementing the IT Balanced Scorecard
The Challenge of Peopleware 179
Attributes of the Good Tech Manager 180 j
Manage Expectations 180 }
Resolve Conflict 181 I
Overcome Fears 181 i
Facilitate Meetings 182
Motivate Team Members 182
Hiring the Best People 183
A Better Workforce 185 '
Techniques for Motivating Employees 187
Nontechnological Issues in Software Engineering 189
Creativity Improvement 191
Communications and Group Productivity 193
Management Quality Considerations 195
Training 197
Upside Down Training 198
On to Chapter 9 199
References 199
9 Compliance, Awareness, and Assurance 201
The Proactive Risk Strategy 202
Sample Risk Plan 204
RMMM Strategy 204
Risk Assessment 210
Just What Is Critical to Project Success? 212
Effective Communications 213
The Proper Utilization of Standards 214
Ethics 214
Being Political 215
Technical 215
Legal 215
Organizational 216
On to Chapter 10 216
References 217
10 Scorecard and Other Performance Measurement Tools 219
Department of Defense Performance Assessment Guide 219
Aha! Executive Decision Support System (Balanced Scorecard
Application) 222
The Performance Organiser 225
Microsoft Balanced Scorecard Framework 228
CorVu 5 231
SAS Strategic Performance Management 233
ActiveStrategy Enterprise 234
QPR 7 Collaborative Management Software Suite, Including QPR
ScoreCard, QPR ProcessGuide, and QPR Collaboration Portal 238
QPR Collaborative Management Software Suite 239
Table of Contents ¦ xiii
QPR ScoreCard Software, QPR ProcessGuide Software, QPR
CostControl Software, and Strategy Map Software 242
Healthwise Balanced Scorecard™ 244
Reference 247
Appendix A: IT Staff Competency Survey 249
Appendix B: U.S. Air Force Software Metrics Capability
Evaluation Guide 253
Appendix C: Traditional IT Metrics Reference 291
Appendix D: eBay Balanced Scorecard Analysis 311
Appendix E: Benchmarking Data Collection from a Software
Engineering Requirements Elicitation Perspective 333
Appendix F: Behavioral Competencies 343
Appendix G: The Malcolm Baldrige National Quality Award
Program 351
Appendix H: Value Measuring Methodology 381
Appendix I: Balanced Scorecard Samples 407
Appendix J: Resources 419
Appendix K: The E Business Audit 421
Appendix L: Establishing a Software Measurement Program 433
Appendix M: Process Assets by CMM Level: Focus on Process
Improvement 455
Appendix N: Selected Performance Metrics 471
Index 481 |
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| id | DE-604.BV021325774 |
| illustrated | Illustrated |
| index_date | 2024-07-02T14:00:17Z |
| indexdate | 2024-07-09T20:35:43Z |
| institution | BVB |
| isbn | 0849326214 |
| language | English |
| lccn | 2004059480 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-014646118 |
| oclc_num | 56559516 |
| open_access_boolean | |
| owner | DE-91G DE-BY-TUM DE-526 |
| owner_facet | DE-91G DE-BY-TUM DE-526 |
| physical | XXII, 500 S. graph. Darst. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | Auerbach Publications |
| record_format | marc |
| spelling | Keyes, Jessica 1950- Verfasser (DE-588)128714824 aut Implementing the IT balanced scorecard aligning IT with corporate strategy Jessica Keyes Boca Raton [u.a.] Auerbach Publications 2005 XXII, 500 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Administración de sistemas de información Balanced scorecard gtt Informatietechnologie gtt Management informatiesystemen gtt Negocios - Procesamiento de datos - Administración Negócio (processamento de dados;administração) larpcal Planejamento estratégico larpcal Planificación estratégica Planification stratégique Prestatiebeoordeling gtt Sistemas de informação gerencial larpcal Strategische planning gtt Systèmes d'information de gestion Technologie de l'information - Gestion Tecnologia da informação (administração) larpcal Tecnología de la información - Administración Datenverarbeitung Wirtschaft Information technology Management Management information systems Business Data processing Management Strategic planning Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014646118&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Keyes, Jessica 1950- Implementing the IT balanced scorecard aligning IT with corporate strategy Administración de sistemas de información Balanced scorecard gtt Informatietechnologie gtt Management informatiesystemen gtt Negocios - Procesamiento de datos - Administración Negócio (processamento de dados;administração) larpcal Planejamento estratégico larpcal Planificación estratégica Planification stratégique Prestatiebeoordeling gtt Sistemas de informação gerencial larpcal Strategische planning gtt Systèmes d'information de gestion Technologie de l'information - Gestion Tecnologia da informação (administração) larpcal Tecnología de la información - Administración Datenverarbeitung Wirtschaft Information technology Management Management information systems Business Data processing Management Strategic planning Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4074518-1 |
| title | Implementing the IT balanced scorecard aligning IT with corporate strategy |
| title_auth | Implementing the IT balanced scorecard aligning IT with corporate strategy |
| title_exact_search | Implementing the IT balanced scorecard aligning IT with corporate strategy |
| title_exact_search_txtP | Implementing the IT balanced scorecard aligning IT with corporate strategy |
| title_full | Implementing the IT balanced scorecard aligning IT with corporate strategy Jessica Keyes |
| title_fullStr | Implementing the IT balanced scorecard aligning IT with corporate strategy Jessica Keyes |
| title_full_unstemmed | Implementing the IT balanced scorecard aligning IT with corporate strategy Jessica Keyes |
| title_short | Implementing the IT balanced scorecard |
| title_sort | implementing the it balanced scorecard aligning it with corporate strategy |
| title_sub | aligning IT with corporate strategy |
| topic | Administración de sistemas de información Balanced scorecard gtt Informatietechnologie gtt Management informatiesystemen gtt Negocios - Procesamiento de datos - Administración Negócio (processamento de dados;administração) larpcal Planejamento estratégico larpcal Planificación estratégica Planification stratégique Prestatiebeoordeling gtt Sistemas de informação gerencial larpcal Strategische planning gtt Systèmes d'information de gestion Technologie de l'information - Gestion Tecnologia da informação (administração) larpcal Tecnología de la información - Administración Datenverarbeitung Wirtschaft Information technology Management Management information systems Business Data processing Management Strategic planning Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Administración de sistemas de información Balanced scorecard Informatietechnologie Management informatiesystemen Negocios - Procesamiento de datos - Administración Negócio (processamento de dados;administração) Planejamento estratégico Planificación estratégica Planification stratégique Prestatiebeoordeling Sistemas de informação gerencial Strategische planning Systèmes d'information de gestion Technologie de l'information - Gestion Tecnologia da informação (administração) Tecnología de la información - Administración Datenverarbeitung Wirtschaft Information technology Management Management information systems Business Data processing Management Strategic planning Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014646118&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT keyesjessica implementingtheitbalancedscorecardaligningitwithcorporatestrategy |