Flying high in a competitive industry: cost-effective service excellence at Singapore Airlines
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Singapore [u.a.]
McGraw-Hill
2006
|
| Schriftenreihe: | McGraw-Hill education
|
| Schlagworte: | |
| Beschreibung: | XXIII, 217 S. Ill., graph. Darst. |
| ISBN: | 0071249648 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV021314324 | ||
| 003 | DE-604 | ||
| 005 | 20171214 | ||
| 007 | t | ||
| 008 | 060131s2006 ad|| |||| 00||| eng d | ||
| 020 | |a 0071249648 |9 0-07-124964-8 | ||
| 035 | |a (OCoLC)62759037 | ||
| 035 | |a (DE-599)BVBBV021314324 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 |a DE-M347 | ||
| 050 | 0 | |a HE9874.S56 | |
| 082 | 0 | |a 387.70655957 |2 22 | |
| 084 | |a QR 840 |0 (DE-625)142091: |2 rvk | ||
| 100 | 1 | |a Heracleous, Loizos |e Verfasser |0 (DE-588)1023528312 |4 aut | |
| 245 | 1 | 0 | |a Flying high in a competitive industry |b cost-effective service excellence at Singapore Airlines |c Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar |
| 264 | 1 | |a Singapore [u.a.] |b McGraw-Hill |c 2006 | |
| 300 | |a XXIII, 217 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a McGraw-Hill education | |
| 610 | 2 | 4 | |a Singapore Airlines |x History |
| 650 | 4 | |a Geschichte | |
| 650 | 4 | |a Aeronautics, Commercial |z Singapore |x History | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Luftverkehrsgesellschaft |0 (DE-588)4036559-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Effizienz |0 (DE-588)4013585-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Luftverkehrsgesellschaft |0 (DE-588)4036559-1 |D s |
| 689 | 0 | 1 | |a Dienstleistungsangebot |0 (DE-588)4224244-7 |D s |
| 689 | 0 | 2 | |a Effizienz |0 (DE-588)4013585-8 |D s |
| 689 | 0 | 3 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |C b |5 DE-604 | |
| 700 | 1 | |a Wirtz, Jochen |e Verfasser |0 (DE-588)14257144X |4 aut | |
| 700 | 1 | |a Pangarkar, Nitin |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-014634828 | ||
Datensatz im Suchindex
| _version_ | 1804135119611494400 |
|---|---|
| adam_txt | |
| any_adam_object | |
| any_adam_object_boolean | |
| author | Heracleous, Loizos Wirtz, Jochen Pangarkar, Nitin |
| author_GND | (DE-588)1023528312 (DE-588)14257144X |
| author_facet | Heracleous, Loizos Wirtz, Jochen Pangarkar, Nitin |
| author_role | aut aut aut |
| author_sort | Heracleous, Loizos |
| author_variant | l h lh j w jw n p np |
| building | Verbundindex |
| bvnumber | BV021314324 |
| callnumber-first | H - Social Science |
| callnumber-label | HE9874 |
| callnumber-raw | HE9874.S56 |
| callnumber-search | HE9874.S56 |
| callnumber-sort | HE 49874 S56 |
| callnumber-subject | HE - Transportation and Communications |
| classification_rvk | QR 840 |
| ctrlnum | (OCoLC)62759037 (DE-599)BVBBV021314324 |
| dewey-full | 387.70655957 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.70655957 |
| dewey-search | 387.70655957 |
| dewey-sort | 3387.70655957 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01770nam a2200469 c 4500</leader><controlfield tag="001">BV021314324</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20171214 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">060131s2006 ad|| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0071249648</subfield><subfield code="9">0-07-124964-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)62759037</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV021314324</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield><subfield code="a">DE-M347</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HE9874.S56</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">387.70655957</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QR 840</subfield><subfield code="0">(DE-625)142091:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Heracleous, Loizos</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1023528312</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Flying high in a competitive industry</subfield><subfield code="b">cost-effective service excellence at Singapore Airlines</subfield><subfield code="c">Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Singapore [u.a.]</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">2006</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIII, 217 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">McGraw-Hill education</subfield></datafield><datafield tag="610" ind1="2" ind2="4"><subfield code="a">Singapore Airlines</subfield><subfield code="x">History</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Geschichte</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Aeronautics, Commercial</subfield><subfield code="z">Singapore</subfield><subfield code="x">History</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Luftverkehrsgesellschaft</subfield><subfield code="0">(DE-588)4036559-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Effizienz</subfield><subfield code="0">(DE-588)4013585-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Luftverkehrsgesellschaft</subfield><subfield code="0">(DE-588)4036559-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Dienstleistungsangebot</subfield><subfield code="0">(DE-588)4224244-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Effizienz</subfield><subfield code="0">(DE-588)4013585-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="C">b</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Wirtz, Jochen</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)14257144X</subfield><subfield code="4">aut</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Pangarkar, Nitin</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-014634828</subfield></datafield></record></collection> |
| id | DE-604.BV021314324 |
| illustrated | Illustrated |
| index_date | 2024-07-02T13:56:58Z |
| indexdate | 2024-07-09T20:35:26Z |
| institution | BVB |
| isbn | 0071249648 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-014634828 |
| oclc_num | 62759037 |
| open_access_boolean | |
| owner | DE-945 DE-M347 |
| owner_facet | DE-945 DE-M347 |
| physical | XXIII, 217 S. Ill., graph. Darst. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | McGraw-Hill education |
| spelling | Heracleous, Loizos Verfasser (DE-588)1023528312 aut Flying high in a competitive industry cost-effective service excellence at Singapore Airlines Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar Singapore [u.a.] McGraw-Hill 2006 XXIII, 217 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier McGraw-Hill education Singapore Airlines History Geschichte Aeronautics, Commercial Singapore History Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Dienstleistungsangebot (DE-588)4224244-7 gnd rswk-swf Luftverkehrsgesellschaft (DE-588)4036559-1 gnd rswk-swf Effizienz (DE-588)4013585-8 gnd rswk-swf Luftverkehrsgesellschaft (DE-588)4036559-1 s Dienstleistungsangebot (DE-588)4224244-7 s Effizienz (DE-588)4013585-8 s Qualitätsmanagement (DE-588)4219057-5 s b DE-604 Wirtz, Jochen Verfasser (DE-588)14257144X aut Pangarkar, Nitin Verfasser aut |
| spellingShingle | Heracleous, Loizos Wirtz, Jochen Pangarkar, Nitin Flying high in a competitive industry cost-effective service excellence at Singapore Airlines Singapore Airlines History Geschichte Aeronautics, Commercial Singapore History Qualitätsmanagement (DE-588)4219057-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Luftverkehrsgesellschaft (DE-588)4036559-1 gnd Effizienz (DE-588)4013585-8 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4224244-7 (DE-588)4036559-1 (DE-588)4013585-8 |
| title | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines |
| title_auth | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines |
| title_exact_search | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines |
| title_exact_search_txtP | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines |
| title_full | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar |
| title_fullStr | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar |
| title_full_unstemmed | Flying high in a competitive industry cost-effective service excellence at Singapore Airlines Loizos Heracleous ; Jochen Wirtz ; Nitin Pangarkar |
| title_short | Flying high in a competitive industry |
| title_sort | flying high in a competitive industry cost effective service excellence at singapore airlines |
| title_sub | cost-effective service excellence at Singapore Airlines |
| topic | Singapore Airlines History Geschichte Aeronautics, Commercial Singapore History Qualitätsmanagement (DE-588)4219057-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Luftverkehrsgesellschaft (DE-588)4036559-1 gnd Effizienz (DE-588)4013585-8 gnd |
| topic_facet | Singapore Airlines History Geschichte Aeronautics, Commercial Singapore History Qualitätsmanagement Dienstleistungsangebot Luftverkehrsgesellschaft Effizienz |
| work_keys_str_mv | AT heracleousloizos flyinghighinacompetitiveindustrycosteffectiveserviceexcellenceatsingaporeairlines AT wirtzjochen flyinghighinacompetitiveindustrycosteffectiveserviceexcellenceatsingaporeairlines AT pangarkarnitin flyinghighinacompetitiveindustrycosteffectiveserviceexcellenceatsingaporeairlines |