Diversity management for business success:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Pretoria
Van Schaik
2005
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XI, 144 S. graph. Darst. |
| ISBN: | 0627026427 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Chapter 1 Introduction l
Chapter 2 The business case for diversity 5
Introduction 5
The external business case 5
The internal business case 8
Chapter 3 Diversity: Two approaches 12
Introduction 12
Diversity: The two camps 14
The concept of race 15
The concept of nation 16
The concept of ethnicity 16
The concepts of tribe and cultural group 17
Towards a different approach to diversity 17
Chapter 4 Towards a better understanding of diversity 22
Introduction 22
Kaleidoscopes 23
Cognitive complexity 25
From the individual to the organisation 28
Chapter 5 Practical diversity skills 29
Introduction 29
Generalised position 29
Detailed position 30
Situationally adaptable approach 31
Communication and the words we use 32
Diversity skills workshops 35
Preparation 36
Talk it through 38
Look for results 39
Diversity skills versus people skills 41
Chapter 6 Putting together a diversity strategy 46
Introduction 46
Best practice and process 46
Target setting or affirmative action 48
Towards the critical components of an effective diversity strategy 52
The HR/diversity model 56
Strategic alignment 56
Staffing and people management 57
Managing diversity 58
External aspects of diversity 58
The role of the HR and diversity departments 59
Chapter 7 Roles, responsibilities, competencies, outputs and
performance management 60
Introduction 60
Roles and responsibilities 60
CEO 60
Functional heads 61
Line managers 62
Non managerial staff 63
HR: roles and responsibilities 64
Diversity manager: roles and responsibilities 65
Consultative fora: roles and responsibilities 66
Communicating roles and responsibilities 69
Diversity competence and competence assessment 69
Non managerial staff 69
Supervisory and lower level managerial staff 70
Middle and senior level managerial staff 71
The Board 73
Chapter 8 Organisational diversity strategy, and functional
or departmental action plans 76
Introduction 76
Diversity policy statement 77
Diversity audits 77
Investigation into workforce composition 78
Audit of HR policies and procedures 78
Audit of attitudes and perceptions 78
Functional or departmental action plan 79
Diversity plan guidelines 79
Strategic alignment 79
Staffing and people management 80
Managing diversity 83
Consultation and communication 85
External aspects of diversity 85
Comments on the example of a functional or departmental diversity
action plan 86
Strategic alignment 86
Staffing and people management 88
Managing diversity 91
Consultation and communication 92
External aspects of diversity management 92
Individual diversity action plans 92
Monitoring and evaluation 92
Chapter 9 Case study 1: South African Breweries Limited 94
Introduction 94
Background to SAB s diversity (EE) strategy 94
The Equity III strategy 96
Equity linkages: Vision, mission and business positioning statement 96
Productivity 96
Staff turnover 96
Trade and consumer relationships 97
Stakeholder relationships and corporate image 97
Aspects of Equity III 98
Headcount targets 98
People management 99
Recruitment, selection and promotion 99
Development 100
Human dignity 100
Commercial equity 101
Implementation, monitoring and evaluation of Equity III 102
The updating of the Equity III strategy 102
Employment Equity 103
Conclusion 104
Chapter 10 Case study 2: Caltex South Africa 107
Introduction 107
Diversity: The business case 107
Background involvement 108
Activities and key interventions since 2001 110
Internal aspects of diversity management 110
Employment Equity Ill
Affirmative recruitment Ill
Co operative education Ill
Accelerated development programme Ill
Training and development Ill
External aspects of diversity management 112
Retail 112
Partnering: Wholesale 113
Procurement 114
Corporate social investment 116
Ownership/Equity 116
Progress review: 2003 117
Internal aspects of diversity management 117
Employment Equity 117
Affirmative recruitment 118
Learning and development 118
Co operative education 118
Extra mural study assistance programme 118
Accelerated development programme 119
Performance management process 119
External aspects of diversity management 121
Conclusion 121
Chapter 11 Conclusion: Some personal reflections 122
Introduction 122
Do things change over two decades? 122
Where to now? 130
Cognitive complexity 131
Expectancy communication control 131
Authenticity 132
Empathy 132
Active listening 132
Self esteem 133
Risk taking 133
Emotional resilience 133
Compassion 133
Communication proficiency 133
Tolerance of ambiguity and contradiction 134
Conclusion 134
Bibliography 136
Index 140
|
| adam_txt |
Contents
Chapter 1 Introduction l
Chapter 2 The business case for diversity 5
Introduction 5
The external business case 5
The internal business case 8
Chapter 3 Diversity: Two approaches 12
Introduction 12
Diversity: The two camps 14
The concept of race 15
The concept of nation 16
The concept of ethnicity 16
The concepts of tribe and cultural group 17
Towards a different approach to diversity 17
Chapter 4 Towards a better understanding of diversity 22
Introduction 22
Kaleidoscopes 23
Cognitive complexity 25
From the individual to the organisation 28
Chapter 5 Practical diversity skills 29
Introduction 29
Generalised position 29
Detailed position 30
Situationally adaptable approach 31
Communication and the words we use 32
Diversity skills workshops 35
Preparation 36
Talk it through 38
Look for results 39
Diversity skills versus people skills 41
Chapter 6 Putting together a diversity strategy 46
Introduction 46
Best practice and process 46
Target setting or affirmative action 48
Towards the critical components of an effective diversity strategy 52
The HR/diversity model 56
Strategic alignment 56
Staffing and people management 57
Managing diversity 58
External aspects of diversity 58
The role of the HR and diversity departments 59
Chapter 7 Roles, responsibilities, competencies, outputs and
performance management 60
Introduction 60
Roles and responsibilities 60
CEO 60
Functional heads 61
Line managers 62
Non managerial staff 63
HR: roles and responsibilities 64
Diversity manager: roles and responsibilities 65
Consultative fora: roles and responsibilities 66
Communicating roles and responsibilities 69
Diversity competence and competence assessment 69
Non managerial staff 69
Supervisory and lower level managerial staff 70
Middle and senior level managerial staff 71
The Board 73
Chapter 8 Organisational diversity strategy, and functional
or departmental action plans 76
Introduction 76
Diversity policy statement 77
Diversity audits 77
Investigation into workforce composition 78
Audit of HR policies and procedures 78
Audit of attitudes and perceptions 78
Functional or departmental action plan 79
Diversity plan guidelines 79
Strategic alignment 79
Staffing and people management 80
Managing diversity 83
Consultation and communication 85
External aspects of diversity 85
Comments on the example of a functional or departmental diversity
action plan 86
Strategic alignment 86
Staffing and people management 88
Managing diversity 91
Consultation and communication 92
External aspects of diversity management 92
Individual diversity action plans 92
Monitoring and evaluation 92
Chapter 9 Case study 1: South African Breweries Limited 94
Introduction 94
Background to SAB's diversity (EE) strategy 94
The Equity III strategy 96
Equity linkages: Vision, mission and business positioning statement 96
Productivity 96
Staff turnover 96
Trade and consumer relationships 97
Stakeholder relationships and corporate image 97
Aspects of Equity III 98
Headcount targets 98
People management 99
Recruitment, selection and promotion 99
Development 100
Human dignity 100
Commercial equity 101
Implementation, monitoring and evaluation of Equity III 102
The updating of the Equity III strategy 102
Employment Equity 103
Conclusion 104
Chapter 10 Case study 2: Caltex South Africa 107
Introduction 107
Diversity: The business case 107
Background involvement 108
Activities and key interventions since 2001 110
Internal aspects of diversity management 110
Employment Equity Ill
Affirmative recruitment Ill
Co operative education Ill
Accelerated development programme Ill
Training and development Ill
External aspects of diversity management 112
Retail 112
Partnering: Wholesale 113
Procurement 114
Corporate social investment 116
Ownership/Equity 116
Progress review: 2003 117
Internal aspects of diversity management 117
Employment Equity 117
Affirmative recruitment 118
Learning and development 118
Co operative education 118
Extra mural study assistance programme 118
Accelerated development programme 119
Performance management process 119
External aspects of diversity management 121
Conclusion 121
Chapter 11 Conclusion: Some personal reflections 122
Introduction 122
Do things change over two decades? 122
Where to now? 130
Cognitive complexity 131
Expectancy communication control 131
Authenticity 132
Empathy 132
Active listening 132
Self esteem 133
Risk taking 133
Emotional resilience 133
Compassion 133
Communication proficiency 133
Tolerance of ambiguity and contradiction 134
Conclusion 134
Bibliography 136
Index 140 |
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| spellingShingle | Human, Linda Diversity management for business success Diversity in the workplace Personnel management Heterogenität (DE-588)4201275-2 gnd Führung (DE-588)4018776-7 gnd Personalpolitik (DE-588)4045269-4 gnd Belegschaft (DE-588)4239371-1 gnd |
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| title | Diversity management for business success |
| title_auth | Diversity management for business success |
| title_exact_search | Diversity management for business success |
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| title_full | Diversity management for business success Linda Human |
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| title_short | Diversity management for business success |
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| topic | Diversity in the workplace Personnel management Heterogenität (DE-588)4201275-2 gnd Führung (DE-588)4018776-7 gnd Personalpolitik (DE-588)4045269-4 gnd Belegschaft (DE-588)4239371-1 gnd |
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