Business process offshoring in the Indo-German context:
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Abschlussarbeit Buch |
| Sprache: | German |
| Veröffentlicht: |
2005
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VIII, 184 S. Ill., graph. Darst., Kt. |
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Datensatz im Suchindex
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| adam_text | Business Process Offshoring in the Indo German Context Overview of Contents
1 INTRODUCTION 1
2 KEY CONCEPTS AND THEORETICAL FOUNDATIONS 7
3 LITERATURE REVIEW 29
4 RESEARCH QUESTIONS, METHODOLOGY, AND DESIGN 59
5 BUSINESS PROCESS OFFSHORING IN THE
INDO GERMAN CONTEXT 71
6 SUMMARY, DISCUSSION OF FINDINGS,
AND CONCLUSIONS 144
7 BIBLIOGRAPHY 158
APPENDICES 175
i
Business Process Offshoring in the Indo German Context Table of Contents
1 INTRODUCTION 1
1.1 The Research Field 1
1.2 Relevance of Research and Intended Contributions 2
1.3 Structure of the Dissertation 3
2 KEY CONCEPTS AND THEORETICAL FOUNDATIONS 7
2.1 An Introduction to Business Process Offshoring 7
2.1.1 Defining Business Process Offshoring 7
2.1.2 The New Offshoring Phenomenon 9
2.1.3 Importance of Business Process Offshoring 11
2.1.4 The Indian Context 15
2.1.5 The German Context 20
2.2 An Introduction to Firm Internationalization 22
2.2.1 Defining Firm Internationalization 22
2.2.2 Offshoring as a New Mode of Firm Internationalization 23
2.2.3 Importance of Firm Internationalization 25
3 LITERATURE REVIEW 29
3.1 Theories of Firm Internationalization: Overview 29
3.1.1 Theoretical Pillars of Internationalization 29
3.1.2 Globalization and the New Competitive Landscape 30
3.2 An Economic Perspective of Internationalization 32
3.2.1 Industrial Organization and Location Theory 32
3.2.2 Transaction Cost Economics and Internationalization 33
3.2.3 Eclectic Paradigm of International Production 34
3.2.4 Summary 36
3.3 A Behavioral Perspective of Internationalization 38
3.3.1 I Models 38
3.3.2 U Models 39
3.3.3 Experience and Organizational Learning 40
3.3.4 Summary 41
ii
Business Process Offshoring in the Irtdo German Context 3.4 A Management and Strategy Perspective of
Internationalization 42
3.4.1 Foundations of a Management and Strategy Perspective 42
3.4.2 Captive Offshoring and the
MNC HQ Subsidiary Relationship Literature 45
3.4.3 A Typology of Centers 47
3.4.4 Summary 50
3.5 Costs and Benefits of Internationalization 50
3.5.1 Motivations and Benefits of Internationalization 51
3.5.2 Risks and Costs of Internationalization 52
3.5.3 Costs and Benefits of Internationalization of Business Services .... 53
3.6 Summary of Research Gaps 56
4 RESEARCH QUESTIONS, METHODOLOGY, AND DESIGN 59
4.1 Research Questions 59
4.2 Research Methodology 61
4.2.1 Building Theory from Case Study Research 61
4.2.2 Reliability and Internal, External, and
Construct Validity in Case Studies 64
4.2.3 Data Sources and Interviews 65
4.3 Research Process 67
4.3.1 Pilot Phase 67
4.3.2 Field Study in Germany 68
4.3.3 Field Study in India 68
4.4 Research Population and Sampling 69
5 BUSINESS PROCESS OFFSHORING IN THE INDO GERMAN
CONTEXT 71
5.1 Brief Overview of Case Studies 71
5.1.1 MNC #1 73
5.1.2 MNC #2 75
5.1.3 MNC #3 77
5.1.4 MNC #4 78
5.1.5 MNC #5 80
iii
Business Process Offshoring in the Indo German Context 5.2 Factors Influencing the Location Choice 83
5.2.1 Emerging Variables 83
5.2.2 Direct Exit Costs for Resources 86
5.2.3 Indirect Exit Costs for Resources 87
5.2.4 Top down Executive Commitment 89
5.2.5 Legal and Regulatory Constraints 93
5.2.6 Labor Cost Arbitrage 96
5.2.7 Language Fit 100
5.2.8 Cultural Distance 107
5.2.9 Local Management Know How 110
5.3 Factors Influencing the Governance Choice 112
5.3.1 Emerging Variables 112
5.3.2 Value of Firm Specific Know How 114
5.3.3 Level of Internal Interaction 116
5.3.4 Risk of Losing Strategic Information 117
5.3.5 Legal and Regulatory Constraints 119
5.3.6 Maturity of the Service Provider Landscape 119
5.3.7 Internationalization Experience 121
5.3.8 Ability to Achieve Scale Economies 124
5.4 The Governance Location Model 126
5.4.1 Context specific Relocation Barriers 126
5.4.2 Nearshore vs. Farshore Location Choice 128
5.4.3 Governance Choice 131
5.5 Summary: Business Process Offshoring in the
Indo German Context 137
5.6 Validity of Findings 140
6 SUMMARY, DISCUSSION OF FINDINGS, AND CONCLUSIONS.. 144
6.1 Implications for Theory 144
6.1.1 The Governance Location Model as an OLI Configuration 144
6.1.2 Implications for the Behavioral Research Pillar 148
6.1.3 Implications for the HQ Subsidiary Research Pillar 149
6.2 Implications for Management Practice 151
iv
Business Process Offshoring in the Indo German Context 6.3 Limitations and Suggestions for Future Research 153
6.3.1 Extension of the Research Focus 153
6.3.2 Methodological Extensions 154
6.4 Summary and Final Conclusions 156
7 BIBLIOGRAPHY 158
APPENDICES 175
A.I INITIAL INTERVIEW GUIDELINE 175
A.2 LIST OF EXPERT INTERVIEWS 179
A.3 List of Case Study Interviews 181
v
Business Process Offshoring in the Indo German Context List of Figures
Figure 1.1 Structure and layout of the thesis 4
Figure 1.2 Logical framework for the literature review 5
Figure 2.1 Types of Business Process Offshoring 8
Figure 2.2 Offshoring Governance Spectrum 9
Figure 2.3 Examples of offshoring services
across the organization 10
Figure 2.4 Service lines in the ITES segment in India, 2001 2004 16
Figure 2.5 Top 15 IT software service exporters from India,
2002 2003 17
Figure 2.6 Offshoring Example: GE s expansion in India 19
Figure 2.7 World total trade and percentage of services
OF TOTAL TRADE, 1980 2003 26
Figure 2.8 Foreign trade development of India and Germany,
1990 2003 28
Figure 3.1 Theoretical pillars of the internationalization
literature 30
Figure 3.2 Winners and losers from the globalization of capitalism. 31
Figure 3.3 Characteristics of conceptual internationalization
frameworks 45
Figure 3.4 Typology of centers within the MNC 49
Figure 3.5 Applicability of internationalization frameworks
to bp offshoring 55
Figure 4.1 Building theory from case study research:
Theoretical foundations 62
Figure 4.2 Building theory from case study research: Process 64
Figure 4.3 Overview of the research process 69
Figure 5.1 Overview of case studies and offshoring areas 72
figure 5.2 r d and administrative offshore centers of mnc #1 73
Figure 5.3 Evolution of an offshore delivery unit at MNC #1 74
Figure 5.4 Offshore shared service centers at MNC #2 75
Figure 5.5 Strategic vs. supportive corporate HR processes 76
Figure 5.6 Potential offshore BPs according to labor cost
arbitrage and degree of standardization 77
vi
Business Process Offshoring in the Indo German Context Figure 5.7 Offshore centers of MNC #4 78
Figure 5.8 Examples of offshore services of MNC #4 79
Figure 5.9 Offshore shared service centers at MNC #5 80
Figure 5.10 Headcount development of the
Indian offshore center at MNC #5 81
Figure 5.11 Examples of F A and HR back office processes 82
Figure 5.12 Variables influencing the location choice 84
Figure 5.13 Classification of variables for the location choice 85
Figure 5.14 Case study example: Share of employees located
in an offshore location to total ssc employees 99
Figure 5.15 Location choice: Tradeoff between labor cost savings
and implementation barriers 100
Figure 5.16 Example of language capabilities of a
nearshore shared service center 102
Figure 5.17 German language skills in Eastern Europe 104
Figure 5.18 Example of nearshore and farshore location mix 106
Figure 5.19 Cultural Dimensions of Germany,
the Czech Republic, and India 110
Figure 5.20 Variables influencing the governance choice 113
Figure 5.21 Classification of variables for the governance choice ..114
Figure 5.22 Management processes to manage on/offshore
collaboration 123
Figure 5.23 Economies of scale and scope through offshoring 125
Figure 5.24 Locational determinants 127
Figure 5.25 Context dependence of locational variables 130
Figure 5.26 The offshore governance choice 132
Figure 5.27 Variables determining the ownership and
internalization advantage 133
Figure 5.28 Variables determining offshore delivery capabilities .... 135
Figure 6.1 The Governance Location model as an
oli configuration 144
Figure 6.2 Characteristics of BP Offshoring Entry Mode Choice
and Implications 147
vii
|
| adam_txt |
Business Process Offshoring in the Indo German Context Overview of Contents
1 INTRODUCTION 1
2 KEY CONCEPTS AND THEORETICAL FOUNDATIONS 7
3 LITERATURE REVIEW 29
4 RESEARCH QUESTIONS, METHODOLOGY, AND DESIGN 59
5 BUSINESS PROCESS OFFSHORING IN THE
INDO GERMAN CONTEXT 71
6 SUMMARY, DISCUSSION OF FINDINGS,
AND CONCLUSIONS 144
7 BIBLIOGRAPHY 158
APPENDICES 175
i
Business Process Offshoring in the Indo German Context Table of Contents
1 INTRODUCTION 1
1.1 The Research Field 1
1.2 Relevance of Research and Intended Contributions 2
1.3 Structure of the Dissertation 3
2 KEY CONCEPTS AND THEORETICAL FOUNDATIONS 7
2.1 An Introduction to Business Process Offshoring 7
2.1.1 Defining Business Process Offshoring 7
2.1.2 The New Offshoring Phenomenon 9
2.1.3 Importance of Business Process Offshoring 11
2.1.4 The Indian Context 15
2.1.5 The German Context 20
2.2 An Introduction to Firm Internationalization 22
2.2.1 Defining Firm Internationalization 22
2.2.2 Offshoring as a New Mode of Firm Internationalization 23
2.2.3 Importance of Firm Internationalization 25
3 LITERATURE REVIEW 29
3.1 Theories of Firm Internationalization: Overview 29
3.1.1 Theoretical Pillars of Internationalization 29
3.1.2 Globalization and the New Competitive Landscape 30
3.2 An Economic Perspective of Internationalization 32
3.2.1 Industrial Organization and Location Theory 32
3.2.2 Transaction Cost Economics and Internationalization 33
3.2.3 Eclectic Paradigm of International Production 34
3.2.4 Summary 36
3.3 A Behavioral Perspective of Internationalization 38
3.3.1 I Models 38
3.3.2 U Models 39
3.3.3 Experience and Organizational Learning 40
3.3.4 Summary 41
ii
Business Process Offshoring in the Irtdo German Context 3.4 A Management and Strategy Perspective of
Internationalization 42
3.4.1 Foundations of a Management and Strategy Perspective 42
3.4.2 Captive Offshoring and the
MNC HQ Subsidiary Relationship Literature 45
3.4.3 A Typology of Centers 47
3.4.4 Summary 50
3.5 Costs and Benefits of Internationalization 50
3.5.1 Motivations and Benefits of Internationalization 51
3.5.2 Risks and Costs of Internationalization 52
3.5.3 Costs and Benefits of Internationalization of Business Services . 53
3.6 Summary of Research Gaps 56
4 RESEARCH QUESTIONS, METHODOLOGY, AND DESIGN 59
4.1 Research Questions 59
4.2 Research Methodology 61
4.2.1 Building Theory from Case Study Research 61
4.2.2 Reliability and Internal, External, and
Construct Validity in Case Studies 64
4.2.3 Data Sources and Interviews 65
4.3 Research Process 67
4.3.1 Pilot Phase 67
4.3.2 Field Study in Germany 68
4.3.3 Field Study in India 68
4.4 Research Population and Sampling 69
5 BUSINESS PROCESS OFFSHORING IN THE INDO GERMAN
CONTEXT 71
5.1 Brief Overview of Case Studies 71
5.1.1 MNC #1 73
5.1.2 MNC #2 75
5.1.3 MNC #3 77
5.1.4 MNC #4 78
5.1.5 MNC #5 80
iii
Business Process Offshoring in the Indo German Context 5.2 Factors Influencing the Location Choice 83
5.2.1 Emerging Variables 83
5.2.2 Direct Exit Costs for Resources 86
5.2.3 Indirect Exit Costs for Resources 87
5.2.4 Top down Executive Commitment 89
5.2.5 Legal and Regulatory Constraints 93
5.2.6 Labor Cost Arbitrage 96
5.2.7 Language Fit 100
5.2.8 Cultural Distance 107
5.2.9 Local Management Know How 110
5.3 Factors Influencing the Governance Choice 112
5.3.1 Emerging Variables 112
5.3.2 Value of Firm Specific Know How 114
5.3.3 Level of Internal Interaction 116
5.3.4 Risk of Losing Strategic Information 117
5.3.5 Legal and Regulatory Constraints 119
5.3.6 Maturity of the Service Provider Landscape 119
5.3.7 Internationalization Experience 121
5.3.8 Ability to Achieve Scale Economies 124
5.4 The Governance Location Model 126
5.4.1 Context specific Relocation Barriers 126
5.4.2 Nearshore vs. Farshore Location Choice 128
5.4.3 Governance Choice 131
5.5 Summary: Business Process Offshoring in the
Indo German Context 137
5.6 Validity of Findings 140
6 SUMMARY, DISCUSSION OF FINDINGS, AND CONCLUSIONS. 144
6.1 Implications for Theory 144
6.1.1 The Governance Location Model as an OLI Configuration 144
6.1.2 Implications for the Behavioral Research Pillar 148
6.1.3 Implications for the HQ Subsidiary Research Pillar 149
6.2 Implications for Management Practice 151
iv
Business Process Offshoring in the Indo German Context 6.3 Limitations and Suggestions for Future Research 153
6.3.1 Extension of the Research Focus 153
6.3.2 Methodological Extensions 154
6.4 Summary and Final Conclusions 156
7 BIBLIOGRAPHY 158
APPENDICES 175
A.I INITIAL INTERVIEW GUIDELINE 175
A.2 LIST OF EXPERT INTERVIEWS 179
A.3 List of Case Study Interviews 181
v
Business Process Offshoring in the Indo German Context List of Figures
Figure 1.1 Structure and layout of the thesis 4
Figure 1.2 Logical framework for the literature review 5
Figure 2.1 Types of Business Process Offshoring 8
Figure 2.2 Offshoring Governance Spectrum 9
Figure 2.3 Examples of offshoring services
across the organization 10
Figure 2.4 Service lines in the ITES segment in India, 2001 2004 16
Figure 2.5 Top 15 IT software service exporters from India,
2002 2003 17
Figure 2.6 Offshoring Example: GE's expansion in India 19
Figure 2.7 World total trade and percentage of services
OF TOTAL TRADE, 1980 2003 26
Figure 2.8 Foreign trade development of India and Germany,
1990 2003 28
Figure 3.1 Theoretical pillars of the internationalization
literature 30
Figure 3.2 Winners and losers from the globalization of capitalism. 31
Figure 3.3 Characteristics of conceptual internationalization
frameworks 45
Figure 3.4 Typology of centers within the MNC 49
Figure 3.5 Applicability of internationalization frameworks
to bp offshoring 55
Figure 4.1 Building theory from case study research:
Theoretical foundations 62
Figure 4.2 Building theory from case study research: Process 64
Figure 4.3 Overview of the research process 69
Figure 5.1 Overview of case studies and offshoring areas 72
figure 5.2 r d and administrative offshore centers of mnc #1 73
Figure 5.3 Evolution of an offshore delivery unit at MNC #1 74
Figure 5.4 Offshore shared service centers at MNC #2 75
Figure 5.5 Strategic vs. supportive corporate HR processes 76
Figure 5.6 Potential offshore BPs according to labor cost
arbitrage and degree of standardization 77
vi
Business Process Offshoring in the Indo German Context Figure 5.7 Offshore centers of MNC #4 78
Figure 5.8 Examples of offshore services of MNC #4 79
Figure 5.9 Offshore shared service centers at MNC #5 80
Figure 5.10 Headcount development of the
Indian offshore center at MNC #5 81
Figure 5.11 Examples of F A and HR back office processes 82
Figure 5.12 Variables influencing the location choice 84
Figure 5.13 Classification of variables for the location choice 85
Figure 5.14 Case study example: Share of employees located
in an offshore location to total ssc employees 99
Figure 5.15 Location choice: Tradeoff between labor cost savings
and implementation barriers 100
Figure 5.16 Example of language capabilities of a
nearshore shared service center 102
Figure 5.17 German language skills in Eastern Europe 104
Figure 5.18 Example of nearshore and farshore location mix 106
Figure 5.19 Cultural Dimensions of Germany,
the Czech Republic, and India 110
Figure 5.20 Variables influencing the governance choice 113
Figure 5.21 Classification of variables for the governance choice .114
Figure 5.22 Management processes to manage on/offshore
collaboration 123
Figure 5.23 Economies of scale and scope through offshoring 125
Figure 5.24 Locational determinants 127
Figure 5.25 Context dependence of locational variables 130
Figure 5.26 The offshore governance choice 132
Figure 5.27 Variables determining the ownership and
internalization advantage 133
Figure 5.28 Variables determining offshore delivery capabilities . 135
Figure 6.1 The Governance Location model as an
oli configuration 144
Figure 6.2 Characteristics of BP Offshoring Entry Mode Choice
and Implications 147
vii |
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| any_adam_object_boolean | 1 |
| author | Reichert, Christian |
| author_facet | Reichert, Christian |
| author_role | aut |
| author_sort | Reichert, Christian |
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| building | Verbundindex |
| bvnumber | BV021238339 |
| classification_rvk | QM 355 |
| ctrlnum | (OCoLC)63516829 (DE-599)BVBBV021238339 |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| format | Thesis Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| geographic | Deutschland (DE-588)4011882-4 gnd Indien (DE-588)4026722-2 gnd |
| geographic_facet | Deutschland Indien |
| id | DE-604.BV021238339 |
| illustrated | Illustrated |
| index_date | 2024-07-02T13:30:27Z |
| indexdate | 2024-07-09T20:28:31Z |
| institution | BVB |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-014281064 |
| oclc_num | 63516829 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-384 DE-188 |
| owner_facet | DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-384 DE-188 |
| physical | VIII, 184 S. Ill., graph. Darst., Kt. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| record_format | marc |
| spelling | Reichert, Christian Verfasser aut Business process offshoring in the Indo-German context by Christian Reichert 2005 VIII, 184 S. Ill., graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier St. Gallen, Univ., Diss., 2005 Internationalisierung (DE-588)4162106-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Produktionsverlagerung (DE-588)4047362-4 gnd rswk-swf Prozesskette (DE-588)4325683-1 gnd rswk-swf Ausland (DE-588)4068999-2 gnd rswk-swf Auslagerung (DE-588)4131890-0 gnd rswk-swf Multinationales Unternehmen (DE-588)4075092-9 gnd rswk-swf Deutschland (DE-588)4011882-4 gnd rswk-swf Indien (DE-588)4026722-2 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Deutschland (DE-588)4011882-4 g Produktionsverlagerung (DE-588)4047362-4 s Multinationales Unternehmen (DE-588)4075092-9 s Indien (DE-588)4026722-2 g DE-604 Unternehmen (DE-588)4061963-1 s Prozesskette (DE-588)4325683-1 s Auslagerung (DE-588)4131890-0 s DE-188 Internationalisierung (DE-588)4162106-2 s Ausland (DE-588)4068999-2 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014281064&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Reichert, Christian Business process offshoring in the Indo-German context Internationalisierung (DE-588)4162106-2 gnd Unternehmen (DE-588)4061963-1 gnd Produktionsverlagerung (DE-588)4047362-4 gnd Prozesskette (DE-588)4325683-1 gnd Ausland (DE-588)4068999-2 gnd Auslagerung (DE-588)4131890-0 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd |
| subject_GND | (DE-588)4162106-2 (DE-588)4061963-1 (DE-588)4047362-4 (DE-588)4325683-1 (DE-588)4068999-2 (DE-588)4131890-0 (DE-588)4075092-9 (DE-588)4011882-4 (DE-588)4026722-2 (DE-588)4113937-9 |
| title | Business process offshoring in the Indo-German context |
| title_auth | Business process offshoring in the Indo-German context |
| title_exact_search | Business process offshoring in the Indo-German context |
| title_exact_search_txtP | Business process offshoring in the Indo-German context |
| title_full | Business process offshoring in the Indo-German context by Christian Reichert |
| title_fullStr | Business process offshoring in the Indo-German context by Christian Reichert |
| title_full_unstemmed | Business process offshoring in the Indo-German context by Christian Reichert |
| title_short | Business process offshoring in the Indo-German context |
| title_sort | business process offshoring in the indo german context |
| topic | Internationalisierung (DE-588)4162106-2 gnd Unternehmen (DE-588)4061963-1 gnd Produktionsverlagerung (DE-588)4047362-4 gnd Prozesskette (DE-588)4325683-1 gnd Ausland (DE-588)4068999-2 gnd Auslagerung (DE-588)4131890-0 gnd Multinationales Unternehmen (DE-588)4075092-9 gnd |
| topic_facet | Internationalisierung Unternehmen Produktionsverlagerung Prozesskette Ausland Auslagerung Multinationales Unternehmen Deutschland Indien Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014281064&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT reichertchristian businessprocessoffshoringintheindogermancontext |