Hospitality, tourism, and lifestyle concepts: implications for quality management and customer satisfaction
"Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range...
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Binghamton, NY
Haworth Hospitality Press
2004
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET. |
| Beschreibung: | Auch als: Journal of quality assurance in hospitality & tourism ; 5,2/3/4. 2004. - Literaturangaben |
| Beschreibung: | 244 S. graph. Darst., Kt. |
| ISBN: | 0789027542 0789027550 |
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Datensatz im Suchindex
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| adam_text | Hospitality, Tourism,
and Lifestyle Concepts:
Implications
for Quality Management
and Customer Satisfaction
CONTENTS
Hospitality, Tourism, and Lifestyle Concepts:
Implications for Quality Management
and Customer Satisfaction 1
Eric Laws
Maree Thyme
Host Guest Dating: The Potential of Improving the Customer
Experience Through Host Guest Psychographic Matching 11
Hazel Tucker
Paul Lynch
Segmentation of Special Event Attendees Using Personal Values:
Relationships with Satisfaction and Behavioural Intentions 33
Anne Marie Hecle
Leo Jago
Margaret Deery
A Gay Tourism Market: Reality or Illusion, Benefit or Burden? 57
Howard L. Hughes
Escaping the Jungle: An Exploration of the Relationships
Between Lifestyle Market Segments and Satisfaction
with a Nature Based Tourism Experience 75
Gianna Moscardo
A Lifestyle Segmentation Analysis of the Backpacker Market
in Scotland: A Case Study of the Scottish Youth Hostel
Association 95
Maree Thyne
Sylvie Davies
Rob Nash
Lifestyle Segmentation in Tourism and Leisure: Imposing Order
or Finding It? 121
Noel Scott
Nick Parfitt
Improved Understanding of Tourists Needs:
Cross Classification for Validation
of Data Driven Segments 141
Sara Dolnicar
Lifestyle Market Segmentation, Small Business Entrepreneurs,
and the New Zealand Wine Tourism Industry 157
Ken Simpson
Phil Bretherton
Gina de Vere
Delivering the Right Tourist Service to the Right People
A Comparison of Segmentation Approaches 189
Sara Dolnicar
Friedrich Leisch
Seasonal Trading and Lifestyle Motivation: Experiences
of Small Tourism Businesses in Scotland 209
Philip J. Goulding
Tom G. Bawn
Alison J. Morrison
Index 239
|
| adam_txt |
Hospitality, Tourism,
and Lifestyle Concepts:
Implications
for Quality Management
and Customer Satisfaction
CONTENTS
Hospitality, Tourism, and Lifestyle Concepts:
Implications for Quality Management
and Customer Satisfaction 1
Eric Laws
Maree Thyme
Host Guest Dating: The Potential of Improving the Customer
Experience Through Host Guest Psychographic Matching 11
Hazel Tucker
Paul Lynch
Segmentation of Special Event Attendees Using Personal Values:
Relationships with Satisfaction and Behavioural Intentions 33
Anne Marie Hecle
Leo Jago
Margaret Deery
A Gay Tourism Market: Reality or Illusion, Benefit or Burden? 57
Howard L. Hughes
Escaping the Jungle: An Exploration of the Relationships
Between Lifestyle Market Segments and Satisfaction
with a Nature Based Tourism Experience 75
Gianna Moscardo
A Lifestyle Segmentation Analysis of the Backpacker Market
in Scotland: A Case Study of the Scottish Youth Hostel
Association 95
Maree Thyne
Sylvie Davies
Rob Nash
Lifestyle Segmentation in Tourism and Leisure: Imposing Order
or Finding It? 121
Noel Scott
Nick Parfitt
Improved Understanding of Tourists' Needs:
Cross Classification for Validation
of Data Driven Segments 141
Sara Dolnicar
Lifestyle Market Segmentation, Small Business Entrepreneurs,
and the New Zealand Wine Tourism Industry 157
Ken Simpson
Phil Bretherton
Gina de Vere
Delivering the Right Tourist Service to the Right People
A Comparison of Segmentation Approaches 189
Sara Dolnicar
Friedrich Leisch
Seasonal Trading and Lifestyle Motivation: Experiences
of Small Tourism Businesses in Scotland 209
Philip J. Goulding
Tom G. Bawn
Alison J. Morrison
Index 239 |
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| spelling | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction Maree Thyne ... eds. Binghamton, NY Haworth Hospitality Press 2004 244 S. graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier Auch als: Journal of quality assurance in hospitality & tourism ; 5,2/3/4. 2004. - Literaturangaben "Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You'll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry."--BOOK JACKET. Accueil (Tourisme) - Gestion Tourisme - Gestion Hospitality industry Management Tourism Management Tourismus (DE-588)4018406-7 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Marktsegmentierung (DE-588)4037644-8 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Qualitätsmanagement (DE-588)4219057-5 s Kundenmanagement (DE-588)4236865-0 s Marktsegmentierung (DE-588)4037644-8 s DE-604 Thyne, Maree Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014191966&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction |
| title_auth | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction |
| title_exact_search | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction |
| title_exact_search_txtP | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction |
| title_full | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction Maree Thyne ... eds. |
| title_fullStr | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction Maree Thyne ... eds. |
| title_full_unstemmed | Hospitality, tourism, and lifestyle concepts implications for quality management and customer satisfaction Maree Thyne ... eds. |
| title_short | Hospitality, tourism, and lifestyle concepts |
| title_sort | hospitality tourism and lifestyle concepts implications for quality management and customer satisfaction |
| title_sub | implications for quality management and customer satisfaction |
| topic | Accueil (Tourisme) - Gestion Tourisme - Gestion Hospitality industry Management Tourism Management Tourismus (DE-588)4018406-7 gnd Kundenmanagement (DE-588)4236865-0 gnd Marktsegmentierung (DE-588)4037644-8 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Accueil (Tourisme) - Gestion Tourisme - Gestion Hospitality industry Management Tourism Management Tourismus Kundenmanagement Marktsegmentierung Qualitätsmanagement Aufsatzsammlung |
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