Fundamentals of information systems:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass.
Thomson
2006
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXVI, 414 S. zahlr. graph. Darst., Ill. 1 CD-ROM |
| ISBN: | 0619215607 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Preface xv
PART 1 Information Systems in Perspective 1
Chapter 1 An Introduction to Information Systems in Organizations 2
Boehringer Ingelheim, GMBH, Germany 3
Information Concepts 4
Data Versus Information A
The Characteristics of Valuable Information 6
The Value of Information 6
What Is an Information System? 6
Input, Processing, Output, Feedback 7
Manual and Computerized Information Systems 9
Computer Based Information Systems 9
Business Information Systems 12
Electronic and Mobile Commerce 12
Ethical and Societal Issues: Phishing for Visa Card Customers 14
Transaction Processing Systems and Enterprise Resource Planning 15
Information and Decision Support Systems 16
Specialized Business Information Systems: Artificial Intelligence, Expert
Systems, and Virtual Reality 18
Systems Development 20
Organizations and Information Systems 21
Organizational Culture and Change 22
Technology Diffusion, Infusion, and Acceptance 23
Organizations in a Global Society 23
Competitive Advantage 26
Factors That Lead Firms to Seek Competitive Advantage 2U
Strategic Planning for Competitive Advantage 25
Performance Based Information Systems 27
Productivity 27
Information Systems @ Work: OneBeacon Focuses on Information Systems 29
Return on Investment and the Value of Information Systems 30
Careers in Information Systems 31
Roles, Functions, and Careers in the IS Department 32
Typical IS Titles and Functions 34
Other IS Careers 36
Case One: The Queen Mary 2 and partner 41
Case Two: MyFamily Comforts Its Members 42
V
! Technology 45
Hardware and Software 46
Porsche AG, Germany 47
Hardware Components 49
Processing and Memory Devices: Power, Speed, and Capacity 49
Processing Characteristics and Functions 50
Memory Characteristics and Functions 50
Multiprocessing 51
Secondary Storage and Input and Output Devices 52
Secondary Storage Access Methods 52
Secondary Storage Devices 53
Input Devices 56
Output Devices 58
Information Systems @ Work: Banks Weigh Move to Improved Check Clearing
Process 59
Computer System Types 61
Handheld Computers 61
Portable Computers 62
Thin Client 62
Desktop Computers 63
Workstations 63
Servers 63
Mainframe Computers 63
Supercomputers 64
Overview of Software 65
Supporting Individual, Group, and Organizational Goals 65
Systems Software 66
Operating Systems 66
Current Operating Systems 69
Workgroup Operating Systems 71
Ethical and Societal Issues: Weighing the Benefits of Open Source 72
Enterprise Operating Systems 73
Operating Systems for Small Computers and Special Purpose Devices 1L
Application Software 75
Types and Functions of Application Software 75
Proprietary Application Software 75
Personal Application Software 76
Workgroup Application Software 82
Enterprise Application Software 82
Application Software for Information, Decision Support, and Specialized
Purposes 83
Programming Languages 84
Software Issues and Trends 85
Software Bugs 85
Copyrights and Licenses 85
Global Software Support 85
Case One: PACS at North Bronx Healthcare Network 91
Case Two: UPS Provides Shipping Management Software to Customers 92
Chapter 3 Organizing Data and Information 94
DDB Worldwide, United States 95
Data Management 97
The Hierarchy of Data 97
Data Entities, Attributes, and Keys 97
The Traditional Approach Versus the Database Approach 99
Data Modeling and the Relational Database Model 102
Data Modeling 102
The Relational Database Model 103
Database Management Systems (DBMS) 106
Overview of Database Types 106
Providing a User View 107
Creating and Modifying the Database 107
Storing and Retrieving Data 109
Manipulating Data and Generating Reports 110
Database Administration 112
Popular Database Management Systems 112
Special Purpose Database Systems 113
Selecting a Database Management System 113
Using Databases with Other Software 115
Database Applications 115
Linking the Company Database to the Internet 115
Information Systems @ Work: Web Based DBMS Empowers Cruise Line
Personnel 116
Data Warehouses, Data Marts, and Data Mining 117
Ethical and Societal Issues: The Growing Cost of Data Related Regulations 120
Business Intelligence 121
Distributed Databases 122
Online Analytical Processing (OLAP) 123
Object Oriented and Object Relational Database Management
Systems 124
Visual, Audio, and Other Database Systems 125
Case One: Brazilian Grocer Gets Personal with Customers 131
Case Two: DBMS Upgrade Faces Employee Opposition 132
Chapter 4 Telecommunications, the Internet, Intranets, and Extranets 134
The Barilla Group, Italy 135
An Overview of Telecommunications and Networks 137
Telecommunications 138
Networks U2
Use and Functioning of the Internet 148
How the Internet Works U9
Accessing the Internet 150
vii
Ethical and Societal Issues: Entrepreneurs Work to Lessen the Global Divide 151
Internet Service Providers 152
The World Wide Web 153
Web Browsers 155
Search Engines 155
Web Programming Languages 156
Developing Web Content 156
Web Services 156
Business Uses of the Web 157
Internet and Telecommunications Services 157
E Mail and Instant Messaging 157
Internet Cell Phones and Handheld Computers 159
Career Information and Job Searching 159
WebLog(Blog) 159
Information Systems @ Work: Inscene Embassy Changes Marketing Focus with
Blogs 160
Chat Rooms 161
Internet Phone and Videoconferencing Services 161
Content Streaming 162
Shopping on the Web 162
Web Auctions 163
Music, Radio, and Video on the Internet 163
Other Internet Services and Applications 163
Intranets and Extranets 164
Net Issues 166
Management Issues 166
Service and Speed Issues 166
Privacy, Fraud, Security 166
Case One. Eastman Chemical Revamps with Web Services 174
Case Two: Best Western: First to Provide Free Internet 175
Part 2 World Views Case: Australian Film Studio Benefits from Broadband
Networks—and Location 177
Part 2 World Views Case: Virtual Learning Environment Provides Instruction
Flexibility 179
Business Information Systems 183
Electronic Commerce and Transaction Processing Systems 184
Sprint, United States; And Sony, Japan 185
An Introduction to Electronic Commerce 186
The E Commerce Supply Chain 187
Business to Business (B2B) E Commerce 188
Business to Consumer (B2C) E Commerce 189
Consumer to Consumer (C2C) E Commerce 189
Mobile Commerce 190
Global E Commerce and M Commerce 191
E Commerce Applications 191
Ethical and Societal Issues: Canadian Prescription Drug Web Sites 192
Retail and Wholesale 193
Manufacturing 193
Marketing 195
Investment and Finance 196
Auctions 198
E Commerce, Technology, Infrastructure, and Development 199
Hardware 200
Software 200
Electronic Payment Systems 201
An Overview of Transaction Processing Systems 204
Traditional Transaction Processing Methods and Objectives 205
Transaction Processing Activities 206
Basic TPS Applications 208
TPS Control and Management Issues 209
Business Continuity Planning 209
Transaction Processing System Audit 211
International Issues 211
Enterprise Resource Planning 212
An Overview of Enterprise Resource Planning 212
Advantages and Disadvantages of ERP 214
Information Systems @ Work: ERP Consolidation Opens Doors for College
Lender 215
Case One: RealEstate.com: Buying and Selling Homes Online 222
Case Two: Point and Pay in Japan with KDDI 223
Chapter 6 Information and Decision Support Systems 226
Kiku Masamune Sake Brewing Co., Ltd, Japan 227
Decision Making and Problem Solving 229
Decision Making as a Component of Problem Solving 229
Programmed Versus Nonprogrammed Decisions 230
Optimization, Satisficing, and Heuristic Approaches 231
An Overview of Management Information Systems 232
Management Information Systems in Perspective 232
Inputs to a Management Information System 232
Outputs of a Management Information System 233
Functional Aspects of the MIS 236
Financial Management Information Systems 236
Manufacturing Management Information Systems 238
Marketing Management Information Systems 239
Information Systems @ Work: A TaylorMade Information and Decision Support
System 240
Human Resource Management Information Systems 241
Other Management Information Systems 242
An Overview of Decision Support Systems 243
Capabilities of a Decision Support System 243
LX
A Comparison of DSS and MIS 245
Components of a Decision Support System 265
The Database 2 45
The Model Base 246
The Dialogue Manager 247
Group Support Systems 247
Characteristics of a GSS That Enhance Decision Making 247
GSS Software 249
GSS Alternatives 250
Executive Support Systems 252
Executive Support Systems in Perspective 252
Ethical and Societal Issues: CEOs Called to Action Regarding Information
Security 253
Capabilities of Executive Support Systems 254
Case One: Sensory Systems Provide Better Tasting Products for Kraft 260
Case Two: Sanoma Magazines Follows Key Performance Indicators to Success 261
Specialized Information Systems: Artificial Intelligence, Expert
Systems, Virtual Reality, and Other Systems 264
Amazon.Com, United States 265
An Overview of Artificial Intelligence 266
Artificial Intelligence in Perspective 267
The Nature of Intelligence 267
The Difference Between Natural and Artificial Intelligence 269
The Major Branches of Artificial Intelligence 270
Ethical and Societal Issues: Biologically Inspired Algorithms Fight Terrorists and
Guide Businesses 273
An Overview of Expert Systems 275
Characteristics and Limitations of an Expert System 276
When to Use Expert Systems 277
Components of Expert Systems 277
Expert Systems Development 281
Applications of Expert Systems and Artificial Intelligence 285
Information Systems @ Work: Moving Data—and Freight—Efficiently 286
Virtual Reality 287
Interface Devices 287
Forms of Virtual Reality 289
Virtual Reality Applications 289
Other Specialized Systems 290
Case One: French Burgundy Wines: The Sweet Smell of Success 296
Case Two: Expert System Provides Safety in Nuclear Power Plants 297
Part 3 World Views Case: Kulula.com: The Trials and Tribulations of a South African
Online Airline 299
PART 4 Systems Development and Social Issues 303
Chapter 8 Systems Development 304
BMW, Germany 305
An Overview of Systems Development 307
Participants in Systems Development 307
Information Systems Planning and Aligning Corporate and IS Goals 308
Information Systems @ Work: Fakta Designs Financial Management System to
Support Corporate Goals 309
Importance of IS Planning 310
Systems Development Life Cycles 310
The Traditional Systems Development Life Cycle 310
Prototyping 311
Rapid Application Development, Agile Development, Joint Application
Development, and Other Systems Development Approaches 311
The End User Systems Development Life Cycle 313
Outsourcing and On Demand Computing 313
Use of Computer Aided Software Engineering (CASE) Tools 314.
Object Oriented Systems Development 314
Systems Investigation 316
Initiating Systems Investigation 316
Feasibility Analysis 316
Object Oriented Systems Investigation 317
The Systems Investigation Report 317
Systems Analysis 317
Data Collection 318
Data Analysis 319
Requirements Analysis 320
Object Oriented Systems Analysis 321
The Systems Analysis Report 322
Systems Design 323
Object Oriented Design 323
Generating Systems Design Alternatives 324
Evaluating and Selecting a System Design 325
The Design Report 326
Systems Implementation 326
Acquiring Hardware from an IS Vendor 327
Acquiring Software: Make or Buy? 328
Acquiring Database and Telecommunications Systems 328
User Preparation 329
IS Personnel: Hiring and Training 329
Site Preparation 329
Data Preparation 330
Installation 330
Testing 330
Start Up 330
User Acceptance 331
Systems Operation and Maintenance 332
Systems Review 332
Ethical and Societal Issues: Finding Trust in Computer Systems 334
Case One: PepsiCo Implements New Procurement System to Minimize Costs 340
Case Two: Segway Stays Light and Nimble with Outsourced Systems 341
Security, Privacy, and Ethical Issues in Information Sytems and the
Internet 344
Computer Assisted Passenger Presereening System, United
States 345
Computer Waste and Mistakes 347
Computer Waste 347
Computer Related Mistakes 347
Ethical and Societal Issues: CAN SPAM: Deterrent or Accelerant? 348
Preventing Computer Related Waste and Mistakes 349
Establishing Policies and Procedures 349
Implementing Policies and Procedures 350
Monitoring Policies and Procedures 351
Reviewing Policies and Procedures 351
Computer Crime 351
The Computer as a Tool to Commit Crime 353
Cyberterrorism 353
Identity Theft 353
The Computer as the Object of Crime 354
Illegal Access and Use 354
Data Alteration and Destruction 354
Using Antivirus Programs 357
Information and Equipment Theft 358
Software and Internet Software Piracy 359
Computer Related Scams 359
International Computer Crime 360
Preventing Computer Related Crime 361
Crime Prevention by State and Federal Agencies 361
Crime Prevention by Corporations 361
Using Intrusion Detection Software 364
Using Managed Security Service Providers (MSSPs) 364
Internet Laws for Libel and Protection of Decency 365
Preventing Crime on the Internet 366
Privacy Issues 367
Privacy and the Federal Government 367
Information Systems @ Work: UK BioBank Raises Privacy Issues 368
Privacy at Work 369
E Mail Privacy 370
Privacy and the Internet 370
Fairness in Information Use 371
Federal Privacy Laws and Regulations 371
State Privacy Laws and Regulations 371
Corporate Privacy Policies 372
Individual Efforts to Protect Privacy 373
Ethical Issues in Information Systems 373
The AITP Code of Ethics 374
The ACM Code of Professional Conduct 374
Case One: Working to Reduce the Number of Software Vulnerabilities 379
Case Two: Beware Spyware! 380
Part h World Views Case: Brandon Trust Develops MIS Capability for Improved
Operations and Services 383
Part 4 World Views Case: Strategic Enterprise Management at International
Manufacturing Corporation (IMC) 385
Part 4 World Views Case; Efforts to Build E Government and an Information Society
in Hungary 387
Glossary 389
Index 400
xiii
|
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| spelling | Stair, Ralph M. 1945- Verfasser (DE-588)136669581 aut Fundamentals of information systems Ralph M. Stair ; George W. Reynolds 3. ed. Boston, Mass. Thomson 2006 XXVI, 414 S. zahlr. graph. Darst., Ill. 1 CD-ROM txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Management information systems Betriebliches Informationssystem (DE-588)4069386-7 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s 1\p DE-604 Betriebliches Informationssystem (DE-588)4069386-7 s 2\p DE-604 Reynolds, George Walter 1944- Sonstige (DE-588)136286410 oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013526903&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
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| title | Fundamentals of information systems |
| title_auth | Fundamentals of information systems |
| title_exact_search | Fundamentals of information systems |
| title_full | Fundamentals of information systems Ralph M. Stair ; George W. Reynolds |
| title_fullStr | Fundamentals of information systems Ralph M. Stair ; George W. Reynolds |
| title_full_unstemmed | Fundamentals of information systems Ralph M. Stair ; George W. Reynolds |
| title_short | Fundamentals of information systems |
| title_sort | fundamentals of information systems |
| topic | Management information systems Betriebliches Informationssystem (DE-588)4069386-7 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Management information systems Betriebliches Informationssystem Managementinformationssystem |
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