The philosophy of public administration: a holistic approach ; an introduction for undergraduate students
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Stellenbosch
Sun Press
2004
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| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 423 S. |
| ISBN: | 1919980040 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804133575313850368 |
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| adam_text | THE PHILOSOPHY OF PUBLIC ADMINISTRATION A HOLISTIC APPROACH JSH
GILDENHUYS SUB HAMBURG A/530458 AN INTRODUCTION FOR UNDERGRADUATE
STUDENTS SUN PRESS CONTENTS PREFACE L PARTI INTRODUCTION 7 THE LOGIC OF
KNOWLEDGE PROGRESSION 10 THE HOLISTIC PRINCIPLE 10 THE NORMATIVE
PRINCIPLE 14 THE GENERIC PRINCIPLE 15 A MULTIDISCIPLINARY APPROACH 15
POSSIBLE EXAMINATION QUESTIONS 17 CHAPTER ONE: THE PUBLIC 19
INTRODUCTION 19 THE INDIVIDUAL 20 CITIZENSHIP 20 REFUGEES AND ASYLUM
SEEKERS 21 INDIVIDUALISM 21 COMMUNITIES 22 COMMUNALISM 25 AFRICAN
COMMUNALISM 28 INTEREST GROUPS 31 THE NATURE OF THE PUBLIC INTEREST 32
POLITICAL PARTIES 33 POLITICAL PARTIES IN DEMOCRACIES 34 TWO-PARTY
SYSTEMS 34 MULTIPARTY SYSTEMS 35 ONE-PARTY DICTATORSHIPS 35 OTHER
INTEREST GROUPS 37 ECONOMIC ORGANISATIONS 38 TRADE AND LABOUR UNIONS 39
PROFESSIONAL INSTITUTES 42 SOCIAL AND CULTURAL ORGANISATIONS 43
RELIGIOUS AND LANGUAGE ORGANISATIONS 44 PRIVATE SPORT ORGANISATIONS 45
PRIVATE WELFARE ORGANISATIONS 46 NON-GOVERNMENTAL ORGANISATIONS 46 THE
FOUR TYPES OF NGOS 47 THE OPERATIONAL STRATEGIES OF NGOS 48 SOME SERIOUS
QUESTIONS ABOUT NGOS 50 SUMMARY 51 POSSIBLE EXAMINATION QUESTIONS 55
CHAPTER TWO: PUBLIC NEEDS 57 INTRODUCTION 57 SOCIAL NEEDS 60 NEED FOR
EDUCATION AND TRAINING 60 NEED FOR HEALTH CARE 61 NEED FOR LEISURE,
RELAXATION AND SPORT 62 CULTURAL NEEDS 64 LANGUAGE NEEDS 65 RELIGIOUS
NEEDS 66 THE NEED FOR ART 68 POLITICAL NEEDS 69 ECONOMIC NEEDS 71
HOUSEHOLD NEEDS 71 NEEDS OF THE PRIMARY PRODUCTION INDUSTRY 72 NEEDS OF
THE MANUFACTURING INDUSTRY 72 NEEDS FOR THE CONSTRUCTION AND BUILDING
INDUSTRY 72 NEEDS OF THE WHOLESALE AND RETAIL BUSINESS 72 NEEDS OF THE
SERVICES INDUSTRY 73 THE GENERAL NEED FOR ECONOMIC INFRASTRUCTURE 73 THE
NEED FOR GOVERNMENT PROTECTION 74 SECURITY AND SAFETY NEEDS 74 SUMMARY
75 POSSIBLE EXAMINATION QUESTIONS 78 CHAPTER THREE: PUBLIC VALUE SYSTEMS
81. INTRODUCTION 81 CONSTITUTIONAL PRINCIPLES 83 THE RULE OF LAW 83
SEPARATION OF CONSTITUTIONAL POWERS 84 CONSTITUTIONAL CHECKS AND
BALANCES 85 CIVIL RIGHTS 86 CIVIL RIGHTS AS ENDS 86 CIVIL RIGHTS AS
MEANS 87 THE HUMAN SOURCE OF VALUES 87 THE PRIMACY OF THE INDIVIDUAL 87
THE BEST TEST OF TRUTH 88 INDIVIDUAL HUMAN RIGHTS 88 NATURAL AND
POSITIVE HUMAN RIGHTS 88 RIGHTS AND OBLIGATIONS 89 EQUITY AND JUSTICE 89
EQUALITY AND INEQUALITY 91 NATURAL INEQUALITY 91 MORAL OR POLITICAL
INEQUALITY 92 CIVIL LIBERTIES 93 CIVIL OBLIGATIONS AND CIVIL OBEDIENCE
93 PRINCIPLES OF ADMINISTRATIVE LAW 94 AUTHORITY AND POWER 94 DEVOLUTION
OF AUTHORITY AND AUTONOMY 95 DELEGATION OF FUNCTIONAL AND DECISION
MAKING AUTHORITY 96 THE PURPOSE OF DELEGATION 96 THE NEED FOR DELEGATION
96 THE MEANING OF DELEGATION 97 THE ALTER EGO RULE 99 THE RULE DELEGATUS
NON POTEST DELEGARE 99 TYPES OF DELEGATION 99 THE MANDATE OR COMMAND 100
THE MINISTERIUM 100 DECONCENTRATION 100 DECENTRALISATION 100 DISTINCTION
BETWEEN DECONCENTRATION AND DECENTRALISATION 102 ECONOMIC PRINCIPLES 102
ECONOMIC FREEDOM 103 PRIVATE OWNERSHIP OF PROPERTY 103 FREE PRODUCTION
PROCESS 104 PRIVATISATION, DEREGULATION AND SMALL BUSINESS 104 LESS
LICENSING 104 INTERNATIONAL ECONOMICS 105 POLITICAL PRINCIPLES 105
DIRECT PARTICIPATION AND THE WILL OF THE PEOPLE 105 PARTICIPATION
THROUGH REPRESENTATION 106 RESPONSIBILITY AND ACCOUNTABILITY OF
POLITICAL REPRESENTATIVES 106 GOVERNMENT CLOSE TO THE PEOPLE 106
OPEN-SYSTEM APPROACH 106 GLOBAL POLITICS 107 SOCIAL PRINCIPLES 107
NON-RACIALISM AND NON-SEXISM 107 NATIONALISM AND SOLIDARITY 108
INCLUSIVENESS 108 CIVIC PRIDE, CIVIC RESPONSIBILITY AND CIVIC OBEDIENCE
109 PUBLIC MANAGEMENT PRINCIPLES 109 ORGANISATIONAL DEVELOPMENT 109
OPEN-SYSTEMS APPROACH 110 VALUE-ORIENTED PUBLIC MANAGEMENT 110
RESPONSIVENESS 110 PUBLIC PARTICIPATION IN DECISION-MAKING 111 FREE
CHOICE OF PUBLIC SERVICES 111 RESPONSIBILITY FOR PROGRAMME EFFECTIVENESS
111 SOCIAL EQUITY 111 CORPORATE MANAGEMENT 112 ECONOMY, EFFICIENCY, AND
EFFECTIVENESS 112 FLEXIBILITY AND MANAGEMENT OF CHANGE 113
SUSTAINABILITY AND CONSISTENCY 113 ACCOUNTABILITY, RESPONSIBILITY, AND
TRANSPARENCY 113 SUMMARY 113 POSSIBLE EXAMINATION QUESTIONS 118 CHAPTER
FOUR: GOVERNMENT ORGANISATIONS 121 INTRODUCTION 121 THE JUDICIAL
AUTHORITY 122 ORIGIN AND NATURE OF JUSTICE 122 THE NATURALISTIC APPROACH
122 THE POSITIVISTIC APPROACH 123 THE LAW 123 SOURCES OF LAW 123
INFORMAL SOURCES OF LAW 123 FORMAL SOURCES OF LAW 124 CONSTITUTIONS 124
STATUTES 125 REGULATIONS AND PROCLAMATIONS 125 JUDICIAL PRECEDENTS 125
TREATIES AND ACCORDS 125 CODIFICATION 126 TYPES OF LAW 126 CIVIL AND
CRIMINAL LAW 126 DOMESTIC AND INTERNATIONAL LAW 126 APPROACHES TO THE
APPLICATION OF LAW 127 ROMAN-GERMANIC LEGAL CULTURE 127 COMMON LAW LEGAL
CULTURE 127 NATURAL LEGAL CULTURE 127 SOCIALIST LEGAL CULTURE 128 THE
JUDICIARY 128 APPOINTMENT AND DISMISSAL OF JUDGES 128 NOMINATION OF
JUDGES 128 ELECTION OF JUDGES 129 FUNCTIONS OF THE JUDICIARY 130
APPLYING THE LAW 130 REVISION OF LEGISLATION 130 COMMISSIONS OF INQUIRY
131 INDEPENDENCE OF THE JUDICIARY 131 THE LEGISLATURE 132 STRUCTURE OF
THE LEGISLATURE 133 THE BICAMERAL SYSTEM 133 THE UNICAMERAL SYSTEM 134
REPRESENTATION 135 GEOGRAPHICAL REPRESENTATION 135 PROPORTIONAL
REPRESENTATION 136 THE HARE SYSTEM 136 THE LIST SYSTEM 137 THE PARTY
LIST 137 CONTROVERSY OVER THE PROPORTIONAL SYSTEM 137 FUNCTIONAL
REPRESENTATION 139 REPRESENTATIVES 139 QUALIFICATIONS 140
DISQUALIFICATIONS 140 ROLE OF ELECTED REPRESENTATIVES 140
POWER-AUTHORITY RELATIONSHIP BETWEEN VOTERS AND THE LEGISLATURE 141
MEANING OF POWER 141 MEANING OF AUTHORITY 141 VOTERS AND THE LEGISLATURE
141 ORGANISED INTEREST GROUPS AND THE LEGISLATURE 142 ROLE OF THE
LEGISLATURE 143 THE EXECUTIVE AUTHORITY 145 NATURE AND FUNCTION OF THE
MODERN EXECUTIVE AUTHORITY 145 TYPES OF EXECUTIVE LEADERSHIP 146
INHERITANCE 146 ELECTED HEADS OF STATE 147 INDIRECT ELECTION 147
NOMINATED HEADS OF STATE 147 THE STRUCTURE AND ORGANISATION OF THE
EXECUTIVE AUTHORITY 148 PARLIAMENTARY OR CABINET SYSTEM OF EXECUTIVE
AUTHORITY 148 ADVANTAGES OF THE CABINET SYSTEM 150 DISADVANTAGES OF THE
CABINET SYSTEM 150 THE EXTRA-PARLIAMENTARY SYSTEM OF EXECUTIVE AUTHORITY
151 THE BASIC CHARACTERISTICS OF THE PRESIDENTIAL SYSTEM 151 ADVANTAGES
OF THE PRESIDENTIAL SYSTEM 152 DISADVANTAGES OF THE PRESIDENTIAL SYSTEM
152 THE PUBLIC ADMINISTRATION 153 PORTFOLIOS AND GOVERNMENT DEPARTMENTS
154 THE PUBLIC SERVICE 154 PUBLIC ADMINISTRATION IN CIVIC CULTURES 154
MERIT SYSTEM IN THE PUBLIC SERVICE 155 THE SPOILS SYSTEM IN THE PUBLIC
SERVICE 155 PUBLIC ADMINISTRATION IN CLASSIC CULTURES (BUREAUCRACY) 156
PARASTATALS 156 CREATION OF PARASTATALS 157 GOVERNMENT INVESTMENT IN THE
ECONOMY 157 GOVERNMENT AS A POLITICAL AGENT 158 GOVERNMENT AS A
POLITICAL-ECONOMIC AGENT 158 GOVERNMENT AS ECONOMIC ENTREPRENEUR 158
CLASSIFICATION OF PARASTATALS 159 PUBLIC BUSINESS AND INDUSTRIAL
ENTERPRISES 159 REGULATORY BODIES 161 BENEFACTOR AGENCIES 162 ADVISORY
AND INVESTIGATING ORGANISATIONS 162 JUDICIAL BODIES 163 LOCALISED AND
CO-ORDINATING GOVERNMENT BODIES 163 EDUCATIONAL AND RESEARCH BODIES 163
FOUNDING PARASTATALS 163 THE FOUNDING ACT 164 THE APPOINTMENT OF A
MANAGING BODY 164 PROVISION OF CAPITAL 164 CONTROL OF PARASTATALS 165
SUMMARY 166 POSSIBLE EXAMINATION QUESTIONS 169 CHAPTER FIVE: THE
MANAGEMENT FUNCTIONS 173 INTRODUCTION 173 DECISION MAKING 174 THE
DECISION MAKING PROCESS 174 PERSONAL QUALITIES FOR DECISION MAKING 176
DECISION MAKING POWER 177 PRECONDITIONS FOR SUCCESSFUL DELEGATION OF
DECISION MAKING POWER 177 PRINCIPLES FOR DELEGATION OF DECISION MAKING
POWER 179 WHAT SHOULD BE DELEGATED? 180 THE HIGH OR LEGISLATIVE LEVEL
181 THE MIDDLE OR EXECUTIVE LEVEL 181 THE LOWER OR ADMINISTRATIVE LEVEL
181 CONTROL OVER DELEGATED DECISION MAKING POWER 183 POLICY MAKING 186
POLICY ANALYSIS 187 POLICY LEVELS 188 POLITICAL PARTY LEVEL 188 THE
LEGISLATIVE LEVEL 188 THE EXECUTIVE LEVEL 189 THE ADMINISTRATIVE LEVEL
189 THE POLICY MAKING PROCESS 190 INITIATION PHASE 190 RESEARCH AND
ANALYSIS PHASE 191 THE POLICY FORMULATION PHASE 193 THE POLICY APPROVAL
PHASE 193 THE IMPLEMENTATION PHASE 194 PROGRAMMING 194 ORGANISING 197
ORGANISING PRINCIPLES 198 PROCESS OF STRUCTURING THE ORGANISATION 199
DELEGATION OF OPERATIONAL AUTHORITY 200 CO-ORDINATING 201 THE NEED FOR
CO-ORDINATION 202 HORIZONTAL CO-ORDINATION 202 THE MACRO-LEVEL 202 THE
MICRO-LEVEL 203 VERTICAL CO-ORDINATION 203 COMMUNICATION 204 FORMAL
CHANNELS OF COMMUNICATION 204 THE INTERNAL COMMUNICATION PROCESS 204
BARRIERS TO EFFECTIVE COMMUNICATION 205 IMPORTANCE OF FEEDBACK 206
INFORMAL COMMUNICATION - THE GRAPEVINE 207 POSITIVE INFORMAL
COMMUNICATION 208 COMMUNICATION METHODS 208 VERBAL COMMUNICATION 208
WRITTEN COMMUMCATION 208 AUDIO-VISUAL COMMUNICATION 209 PUBLIC
COMMUNICATION 209 FIRST LEVEL OF CONTACT 210 SECOND LEVEL OF CONTACT 210
CONTROL 210 THE PURPOSE OF CONTROL 211 THE FRAMEWORK FOR CONTROL 212 THE
CONTROL PROCESS 213 THE NEED FOR A COMPREHENSIVE CONTROL SYSTEM 216
INPUT CONTROL 216 OUTPUT CONTROL 216 PLANNING 217 APPROACHES TO PLANNING
219 STATIST APPROACH TO PLANNING 220 DEMOCRATIC APPROACH TO PLANNING 220
PLANNING STYLES 220 THE IMPERATIVE STYLE 220 THE INDICATIVE STYLE 221
THE PLANNING PROCESS 221 EXERTING LEADERSHIP 222 REQUIREMENTS FOR
CONSTRUCTIVE LEADERSHIP 223 THE LEADER 223 THE LEADERSHIP TEAM 228 THE
ORGANISATIONAL FACTORS AFFECTING LEADERSHIP 229 METHODOLOGY OF
LEADERSHIP 231 LEADERSHIP STYLES 231 SUMMARY 233 POSSIBLE EXAMINATION
QUESTIONS 238 PART II CHAPTER SIX: PUBLIC RESOURCES MANAGEMENT 243
INTRODUCTION 243 FINANCIAL MANAGEMENT 244 THE NEED FOR MONEY 244
AUTHORITY TO IMPOSE TAX AND ALLOCATE FUNDS 244 IMPOSITION OF TAX 245
GOVERNMENT REVENUE 246 TAX RATES 248 CHARACTERISTICS OF TAXATION 248
ETHICS AND TAXATION 249 HORIZONTAL EQUITY 250 VERTICAL EQUITY 250
ABILITY-TO-PAY PRINCIPLE 250 THE BENEFIT-RECEIVED PRINCIPLE 251 INCOME
TAXATION 251 DEFINING INCOME 252 THE HAIG-SIMONS DEFINITION 252 THE
PRODUCTION-FLOW CONCEPT 253 TAXABLE NET INCOME 253 DEDUCTIONS 253
EXEMPTIONS 254 GOALS OF INCOME TAXATION 255 PERSONAL INCOME TAX 256
CORPORATE INCOME TAX 256 TAX BASE OF CORPORATE TAXATION 257 CLASSICAL
SYSTEM 257 IMPUTATION SYSTEM 258 TWO-RATE SYSTEM 258 INTEGRATED SYSTEM
258 WEALTH TAXATION 258 GOALS OF WEALTH TAXATION 259 PROPERTY TAX 260
CONSUMPTION TAXATION 262 USER CHARGES AND CONSUMER TARIFFS 264
GOVERNMENT EXPENDITURE 264 GOVERNMENT BUDGETS 265 FEATURES OF A BUDGET
266 FUNCTIONS OF A PUBLIC BUDGET 268 THE BUDGET AS A POLICY STATEMENT
269 REDISTRIBUTION-OF-WEALTH FUNCTION 270 ECONOMIC REGULATION FUNCTION
273 THE BUDGET AS AN OPERATING PROGRAMME 276 THE BUDGET AS A SOURCE OF
INFORMATION 279 THE BUDGET AS AN INTEGRATING AND CO-ORDINATING
INSTRUMENT 280 THE BUDGET AS A CONTROL INSTRUMENT 281 PERSONNEL
MANAGEMENT 283 EQUAL EMPLOYMENT OPPORTUNITY AND AFFIRMATIVE ACTION 283
ETHICS AND PERSONNEL MANAGEMENT 286 THE MEANING OF ETHICS 286 METAETHICS
287 NORMATIVE ETHICS 287 RELIGIOUS ETHICS 287 SOCIAL ETHICS 287 PERSONAL
ETHICS 288 PROFESSIONAL ETHICS 288 WHAT ETHICS IS NOT ABOUT 288 THE
IMPORTANCE OF ETHICS TO PUBLIC ADMINISTRATORS 290 PROFESSIONALISM 292
REQUIREMENTS AND CHARACTERISTICS OF PROFESSIONALISM 293 REQUIREMENTS 293
CHARACTERISTICS 293 TENETS OF PROFESSIONALISM 294 ROLES OF PUBLIC
ADMINISTRATORS 295 ROLE OF POLITICS IN PUBLIC ADMINISTRATION 295
RESPONSIBILITY OF PUBLIC ADMINISTRATORS 295 THE VALUE BASE OF PUBLIC
ADMINISTRATION 296 PROFESSIONAL ADMINISTRATION AND EFFICIENCY 296
PROFESSIONAL ADMINISTRATION AND DEMOCRACY 297 PUBLIC SERVICE SYSTEMS AND
MODELS 297 CRITERIA FOR AN ACCEPTABLE PUBLIC SERVICE 297 ALTERNATIVE
SYSTEMS AND MODELS 298 THE AUTOCRATIC SYSTEM 299 THE DEMOCRATIC SYSTEM
299 THE SPOILS SYSTEM 299 BRITISH EXAMPLE 299 AMERICAN EXAMPLE 299
AMERICAN REFORMS 300 THE MERIT SYSTEM 301 THE CLOSED CAREER SYSTEM 301
THE OPEN COMPETITIVE SYSTEM 302 PUBLIC MANAGEMENT MODELS 301 POLITICAL
ACTIVIST MODEL 302 NON-MILITANT POLITICAL ACTIVISTS 303 MILITANT
POLITICAL ACTIVISTS 303 THE SCIENTIFIC BUREAUCRATIC MODEL 304
PROFESSIONAL PUBLIC MANAGER MODEL 305 LEADING AND MOTIVATING PERSONNEL
306 MOTIVATION 307 GOAL ACHIEVEMENT 307 SOME EARLY MOTIVATION THEORIES
308 MASLOW S NEEDS HIERARCHY THEORY 308 MCGREGOR S THEORY X AND THEORY Y
308 MCCLELLAND S ACHIEVEMENT, AFFILIATIONS AND POWER MOTIVES 309
HERZBERG S MOTIVATION HYGIENE THEORY 310 VROOM S EXPECTANCY THEORY 311
RATIONAL MOTIVATION 313 INFORMATION MANAGEMENT 314 THE NEED FOR
INFORMATION 314 SOCIAL INFORMATION 314 POLITICAL INFORMATION 315
ECONOMIC INFORMATION 316 SAFETY AND SECURITY INFORMATION 319 COLLECTING
INFORMATION 320 INFORMATION PROCESSING AND INTERPRETATION 321 INVENTORY
MANAGEMENT 322 PROCUREMENT OF STOCK 322 CENTRALISED PURCHASING 323 JOINT
PURCHASING 324 TENDERS AND TENDER PROCEDURES 325 CALLING FOR TENDERS AND
CONTRACTING 325 OPENING AND AWARDING OF TENDERS 326 ACQUISITION AND
STORAGE OF STOCK 327 ISSUING OF STOCK 327 RECORD KEEPING AND CONTROL 328
STOCKTAKING 328 MANAGEMENT OF ACCOMMODATION 329 POLICY CHOICE FOR
PROVIDING ACCOMMODATION 329 FINANCING 329 MAINTENANCE AND RISK
MANAGEMENT 330 RESPONSIBLE ORGANISATION 330 CONTROL OF GOVERNMENT
PROPERTY 330 SUMMARY 331 POSSIBLE EXAMINATION QUESTIONS 336 CHAPTER
SEVEN: GOVERNMENT FUNCTIONS 341 INTRODUCTION 341 THE NATURE OF
GOVERNMENT FUNCTIONS 342 TYPES OF GOVERNMENT FUNCTIONS 343 LINE
FUNCTIONS 343 ORDER AND PROTECTION FUNCTIONS 343 SOCIAL WELFARE
FUNCTIONS 344 ECONOMIC WELFARE FUNCTIONS 345 STAFF FUNCTIONS 346
FINANCIAL FUNCTION 346 PERSONNEL FUNCTION 347 OFFICE AND SECRETARIAL
FUNCTION 347 LEGAL ADVISORY FUNCTION 347 ORGANISATION AND WORK-STUDY
FUNCTION 347 PROCUREMENT FUNCTION 347 ACCOUNTING AND AUDITING FUNCTION
347 SUMMARY 348 POSSIBLE EXAMINATION QUESTIONS 349 CHAPTER EIGHT: PUBLIC
SERVICES 350 INTRODUCTION 350 NATURE OF PUBLIC SERVICES 350 COLLECTIVE
SERVICES 351 PARTICULAR SERVICES 352 QUASI-COLLECTIVE SERVICES 352
NATIONALISATION VERSUS PRIVATISATION 354 NATIONALISATION 354 ARGUMENTS
IN FAVOUR OF NATIONALISATION 355 MONOPOLY CONTROL 355 ECONOMIC PLANNING
AND DEVELOPMENT 355 POWER AND INFLUENCE 356 DEFENCE AND MILITARY
STRATEGY 356 EFFICIENCY AND EFFECTIVENESS 357 ARGUMENTS AGAINST
NATIONALISATION 357 ANTI-GOVERNMENT MONOPOLY 357 CENTRALISATION 357
INEFFICIENCY AND INEFFECTIVENESS 358 INTERFERING WITH PRIVATE RIGHTS 358
PRIVATISATION 359 STRATEGY FOR PRIVATISATION 359 ROLE OF GOVERNMENT IN A
FREE-MARKET SYSTEM 360 SERVICES SUITABLE FOR PRIVATISATION 360 WAYS AND
MEANS OF PRIVATISATION 361 DENATIONALISATION 361 DEPOLITICISING 362
WITHDRAWAL OR SUSPENSION 362 OUTSOURCING 362 DEREGULATION 362 OBSTACLES
IN THE WAY OF PRIVATISATION 363 SUMMARY 364 POSSIBLE EXAMINATION
QUESTIONS 367 CHAPTER NINE: GOVERNMENT GOALS AND OBJECTTVES 369
INTRODUCTION 369 ORIGINAL GOALS 370 THE ORIGIN AND MEANING OF
LAISSEZ-FAIRE 370 LAISSEZ-FAIRE AS AN IDEOLOGY 371 GOALS OF THE
LAISSEZ-FAIRE SYSTEM 371 SOCIAL WELFARE GOALS 372 MEANING OF SOCIALISM
372 SOCIALISM AS AN IDEOLOGY 372 SOCIAL WELFARE STATE 374 MEANING OF THE
SOCIAL WELFARE STATE 374 SOCIAL WELFARE STATE AS AN IDEOLOGY 375
OBJECTIVES OF THE SOCIAL WELFARE STATE 376 ECONOMIC WELFARE GOALS 377
ECONOMIC WELFARE STATE 378 MEANING OF THE ECONOMIC WELFARE STATE 379
ECONOMIC WELFARE STATE AS AN IDEOLOGY 379 OBJECTIVES OF THE ECONOMIC
WELFARE STATE 380 GOALS OF THE MODERN CIVILISED STATE 381 A GOOD QUALITY
OF LIFE FOR ALL 383 SUMMARY 383 POSSIBLE EXAMINATION QUESTIONS 385
CHAPTER TEN: INDIVIDUAL SATISFACTION AND FEEDBACK 387 INTRODUCTION 387
SATISFACTION OF INDIVIDUAL NEEDS 387 SERVING THE INDIVIDUAL 387
SERVICE-DELIVERY PRINCIPLES 389 CONSULTATION 389 SERVICE STANDARDS 390
ACCESS 390 COURTESY 390 INFORMATION 390 CORRECTING MISTAKES AND
REDRESSING FAILURES 391 THE FEEDBACK LOOP 391 WAYS AND PROBLEMS OF
COMMUNICATING DISSATISFACTION 391 ORAL COMPLAINTS 391 WRITTEN COMPLAINTS
392 LETTERS TO THE NEWS MEDIA 392 LODGING COMPLAINTS THROUGH POLITICAL
REPRESENTATIVES 392 LODGING COMPLAINTS THROUGH INTEREST GROUPS OR NGOS
393 COMPLAINTS TO AN OMBUDSMAN 393 APPROACHING THE COURTS 393 THE NEED
FOR PROACTIVE ADMINISTRATION 394 SUMMARY 394 POSSIBLE EXAMINATION
QUESTIONS 396 EPILOGUE 397 BIBLIOGRAPHY 399 INDEX 408 FIGURES FIGURE 1:
THE HOLISTIC APPROACH 12 FIGURE 2: THE HOLISTIC APPROACH 16 FIGURE 3:
NEEDS HIERARCHY FOR DEVELOPING SOCIETIES 58 FIGURE 4: NEEDS HIERARCHY
FOR AFFLUENT SOCIETIES 59 FIGURE 5: THE ADMINISTRATIVE OR LOWER LEVEL
183 FIGURE 6: THE POLITICAL-ECONOMIC SPECTRUM 219 FIGURE 7:
CLASSIFICATION OF PROPERTY 261 FIGURE 8: THE ELEMENTS OF JOB ANALYSIS
284
|
| any_adam_object | 1 |
| author | Gildenhuys, J. S. H. |
| author_facet | Gildenhuys, J. S. H. |
| author_role | aut |
| author_sort | Gildenhuys, J. S. H. |
| author_variant | j s h g jsh jshg |
| building | Verbundindex |
| bvnumber | BV020016063 |
| callnumber-first | J - Political Science |
| callnumber-label | JF1351 |
| callnumber-raw | JF1351 |
| callnumber-search | JF1351 |
| callnumber-sort | JF 41351 |
| callnumber-subject | JF - Public Administration |
| ctrlnum | (OCoLC)55876840 (DE-599)BVBBV020016063 |
| dewey-full | 351 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 351 - Public administration |
| dewey-raw | 351 |
| dewey-search | 351 |
| dewey-sort | 3351 |
| dewey-tens | 350 - Public administration and military science |
| edition | 1. ed. |
| format | Book |
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| genre | (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV020016063 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T20:10:54Z |
| institution | BVB |
| isbn | 1919980040 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013337528 |
| oclc_num | 55876840 |
| open_access_boolean | |
| owner | DE-703 |
| owner_facet | DE-703 |
| physical | 423 S. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Sun Press |
| record_format | marc |
| spelling | Gildenhuys, J. S. H. Verfasser aut The philosophy of public administration a holistic approach ; an introduction for undergraduate students J. S. H. Gildenhuys 1. ed. Stellenbosch Sun Press 2004 423 S. txt rdacontent n rdamedia nc rdacarrier Philosophie Basic needs Public administration Philosophy Social values Verwaltung (DE-588)4063317-2 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Verwaltung (DE-588)4063317-2 s DE-604 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013337528&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gildenhuys, J. S. H. The philosophy of public administration a holistic approach ; an introduction for undergraduate students Philosophie Basic needs Public administration Philosophy Social values Verwaltung (DE-588)4063317-2 gnd |
| subject_GND | (DE-588)4063317-2 (DE-588)4123623-3 |
| title | The philosophy of public administration a holistic approach ; an introduction for undergraduate students |
| title_auth | The philosophy of public administration a holistic approach ; an introduction for undergraduate students |
| title_exact_search | The philosophy of public administration a holistic approach ; an introduction for undergraduate students |
| title_full | The philosophy of public administration a holistic approach ; an introduction for undergraduate students J. S. H. Gildenhuys |
| title_fullStr | The philosophy of public administration a holistic approach ; an introduction for undergraduate students J. S. H. Gildenhuys |
| title_full_unstemmed | The philosophy of public administration a holistic approach ; an introduction for undergraduate students J. S. H. Gildenhuys |
| title_short | The philosophy of public administration |
| title_sort | the philosophy of public administration a holistic approach an introduction for undergraduate students |
| title_sub | a holistic approach ; an introduction for undergraduate students |
| topic | Philosophie Basic needs Public administration Philosophy Social values Verwaltung (DE-588)4063317-2 gnd |
| topic_facet | Philosophie Basic needs Public administration Philosophy Social values Verwaltung Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013337528&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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