Voice interaction design: crafting the new conversational speech systems
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier/Morgan Kaufmann
2005
|
| Schriftenreihe: | Morgan Kaufmann series in interactive technologies
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Beschreibung: | XX, 598 Seiten graph. Darst. |
| ISBN: | 1558607684 |
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Datensatz im Suchindex
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Table of Contents
Preface xv
CHAPTER
Introduction
Interfaces
Command-line Interfaces
Graphic Interfaces
Multimodal
Keypad Interfaces
Voice Interfaces
Why Speech?
Why Conversation?
Talking to Machines
What Isn't in This Book
My Approach
The Rest of This Book
Summary
GHAPTEB
Speech
CHAPTER
Sound and Meaning
A Note About 'Grammaticality'
Sound
víii
Words
Synonymy, Homonymy, and Ambiguity
Syntax
Semantics
Prosody
An Interlude on Speech Synthesis
Summary
CHftPTEH
Doing Things with Words
Pragmatics
Conversational Pragmatics
Quantity
Quality
Relevance
Manner
Given Information, New Information
Register
Register and Grice's maxims
Listening
Speech as Action
Assertions
Imperatives
Interrogatives 96
Dialogue Acts
Task Management
Constitutive Acts
Informative Acts 111
Obligative Acts
Summary
An example
CHAPTER
Conversation
Dialogue Management
Dialogic Pairs
Turns
Flow Regulating Dialogue Acts
Table of Contents ix
Groundskeeping
Feedback
Repair
Initiative
Summary
CHAPTER B
Glue
Topic Management: Coherence and Cohesion
Coherence
Cohesion
Summary
Appendix: Coherence Relations
CHAPTER
Diction
Usage
Lexical Friends and Relatives
Collocation
Colligation
Summary
CHAPTER
Crafting Voice Interfaces
To Voice or Not to Voice
Voicing the Web
Bad Habits
A Voice Interface is Not an Auditory GUI
Why Menus are Very, Very Bad for Voice-Interaction Design
Habitability
Summary
CHAPTER
The Team and the Process
The Team
Team Organization
Table of Contents
Interaction Architect
Credentials
Functions
Lexicographer
Credentials
Functions
Interactive-Dialogue Writers
Credentials
Functions
Soundscape Designer
Credentials
Functions
Quality Assurance Prime
Credentials
Functions
Usability Prime
Credentials
Functions
Research Prime
Technology Expert
Subject-matter Expert
The Process
Summary
CHAPTER
Users, Tasks
User Profiles
Task Analysis
Gathering the Data
Observation Phase
Interview Phase
Other Methods
Summary
Appendix: Sample Task Analysis
CHAPTER I!
Building the Discourse Model
Collecting Appropriate Vocabulary
Building the Corpus
Building the Lexicon
Table of Contents xi
Determining Commonly Used Grammatical Constructs
Discovering Effective Interaction Patterns
Summary
CHAPTER
Agents
Personification
The Case Against Interface Personification
Primary Considerations
Branding
Aesthetics
Productivity
Ergonomics
Role
Capabilities
Cast
Real or Synthetic
Gender
Dialect
Character
Personality
Emotion
Diction
Physical Characteristics
Number and Constituency
Casting
Constrained Variability
Summary
CHAPTER
Dialogue Matters
Errors and Slippages
Recognition Errors
Interaction Slippages
Tasi
Error Spirals
Prevention
Prompting
xii Table of Contents
Lexical Density
Stealth Training
Reserve Synonyms and Metonyms
The Suitcase Strategy
Repair
Repairing Nonrecognitions
Repairing Misrecognitions
Diagnosing Slippages
Managing Slippages
Managing Initiative
Expanding and Tapering
Last Resorts
OK, Users Can Be the Cause of Some Slippages
Pre-Existing Sources
Voicing Tabular Data
Voicing Links
Lexical Translations
Legacy
Summary
CHAPTER
Scripting
Developing the Dialogue
Elaborating the Script
Writing the Dialogue
Designing Turns
Shaping the Diction
Using Scenarios
Planning the Call Flow
Sequencing and Dependencies
Broadening the Interaction
Plotting the Call Flow
Specifying the Design
Summary
CHAPTER
Iterative Evaluation
Wizard of Oz
The Resources
Table of Contents xiii
The Timing
The Wizard
The Support Team
The Tools
The Process
The Test
The Analysis
Usability Testing
Other Usability Inspection Methods
Heuristic Evaluation
Pluralistic Talkthrough
Beta Tests, Field Studies
Local Field Studies
Remote Field Studies
Beta Tests
Summary
Appendix
Appendix
CHAPTER
Conclusion
Glossary
Bibliography
Index
I rom
to the voice from the toaster, speech user interfaces are
coming into the mainstream and are here to stay forever.
Soundly anchored in user centered design and natural lan¬
guage studies, this supremely practical book is loaded with
examples, how-to advice, and design templates. Drawing wide¬
ly on decades of research—in HCI, dialogue design, pragmat¬
ics, linguistics, lexicography, conversation analysis, computa¬
tional linguistics, and cognitive and social psychology—Randy
Allen Harris outlines the principles of how people use lan¬
guage interactively, and illustrates every aspect of design work.
In the first part of the book, Harris provides a thorough
conceptual basis of language in all its relevant aspects, from
speech sounds to conversational principles. The second part
takes you patiently through the entire process of designing
an interactive speech system: from team building to user
profiles, to agent design, scripting, and evaluation. This book
provides interaction designers with the knowledge and
strategies to craft language-based applications the way
users will expect them to behave.
■
best practice.
I An ¡deal combination of conceptual base, practical
illustrations, and "how-to" advice—for design and for
the entire development process.
I Will bring novice voice designers fully up to speed,
and give experienced designers a new understanding of
the principles underlying human speech interaction, to
improve voice interaction design. |
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| spelling | Harris, Randy Allen Verfasser (DE-588)1046232819 aut Voice interaction design crafting the new conversational speech systems Randy Allen Harris Amsterdam [u.a.] Elsevier/Morgan Kaufmann 2005 XX, 598 Seiten graph. Darst. txt rdacontent n rdamedia nc rdacarrier Morgan Kaufmann series in interactive technologies Interfaces gtt Spraakherkenning gtt Spraaksynthese gtt Taalwetenschap gtt Linguistik Speech processing systems Automatische Spracherkennung (DE-588)4003961-4 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Automatische Spracherkennung (DE-588)4003961-4 s DE-604 Digitalisierung UBRegensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013212210&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013212210&sequence=000002&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Harris, Randy Allen Voice interaction design crafting the new conversational speech systems Interfaces gtt Spraakherkenning gtt Spraaksynthese gtt Taalwetenschap gtt Linguistik Speech processing systems Automatische Spracherkennung (DE-588)4003961-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
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| title | Voice interaction design crafting the new conversational speech systems |
| title_auth | Voice interaction design crafting the new conversational speech systems |
| title_exact_search | Voice interaction design crafting the new conversational speech systems |
| title_full | Voice interaction design crafting the new conversational speech systems Randy Allen Harris |
| title_fullStr | Voice interaction design crafting the new conversational speech systems Randy Allen Harris |
| title_full_unstemmed | Voice interaction design crafting the new conversational speech systems Randy Allen Harris |
| title_short | Voice interaction design |
| title_sort | voice interaction design crafting the new conversational speech systems |
| title_sub | crafting the new conversational speech systems |
| topic | Interfaces gtt Spraakherkenning gtt Spraaksynthese gtt Taalwetenschap gtt Linguistik Speech processing systems Automatische Spracherkennung (DE-588)4003961-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Interfaces Spraakherkenning Spraaksynthese Taalwetenschap Linguistik Speech processing systems Automatische Spracherkennung Mensch-Maschine-Kommunikation |
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