The art and business of speech recognition: creating the noble voice
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston; Munich [u.a.]
Addison-Wesley
2003
|
| Ausgabe: | 1. print. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xvi, 184 S. |
| ISBN: | 0321154924 |
Internformat
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| 245 | 1 | 0 | |a The art and business of speech recognition |b creating the noble voice |c Blade Kotelly |
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| 650 | 4 | |a Automatic speech recognition | |
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Datensatz im Suchindex
| _version_ | 1804133421321027584 |
|---|---|
| adam_text | THE ART AND BUSINESS OF SPEECH RECDGNITIDN C R E A T I N G T H E N O B L
E V O I C E BLADE KDTELLY ^ADDISON-WESLEY TV BOSTON * SAN FRANCISCO *
NEW YORK * TORONTO * MONTREAL LONDON * MUNICH * PARIS * MADRID CAPETOWN
* SYDNEY * TOKYO * SINGAPORE * MEXICO CITY CDNTENTS PREFACE PART I THE
BACKGROUND ONE: ON TELEPHONES, TOUCHTONES, AND BUSINESS NEEDS 3 SPEECH
RECOGNITION VERSUS TOUCHTONE FUNCTIONALITY 5 PROBLEMS WITH TOUCHTONE,
AND A SPEECH RECOGNITION REMEDY 7 WHAT KINDS OF COMPANIES ARE USING
SPEECH RECOGNITION? 9 WHY ARE COMPANIES USING IT? 10 SPEECH-RECOGNITION
APPLICATIONS: A TYPICAL EXAMPLE 11 WHERE WE VE BEEN*WHERE WE RE GOING 12
TWO: TECHNOLOGY PRIMER: ABOUT SPEECH RECOGNIZERS 13 WHAT THE RECOGNIZER
HEARS (AND THE NEED FOR CONFIRMATION) 15 WHEN THE RECOGNIZER LISTENS 17
WHY DESIGNING A SPEECH-RECOGNITION APPLICATION IS CHALLENGING 1B WHERE
WE VE BEEN*WHERE WE RE GOING 19 THREE: THE PSYCHOLOGY OF HOW PEOPLE
INTERACT WITH SPEECH-RECOGNITION SYSTEMS 21 SOCIAL-PSYCHOLOGICAL
RESEARCH 22 ASK DR. BLADE 25 WHERE WE VE BEEN*WHERE WE RE GOING 29
CONTENTS PART II THE PROCESS OF DESIGNING SPEECH-RECOGNITION SYSTEMS 31
FOUR: RESEARCH 33 CLIENTS OBJECTIVES 34 CALLERS OBJECTIVES AND NEEDS
36 ASPECTS OF RESEARCH 38 ASSEMBLING A REQUIREMENTS SPECIFICATION 45
ANTICIPATING CHANGE 48 WHERE WE VE BEEN*WHERE WE RE GOING 49 FIVE:
DEVELOPING THE DESIGN 51 CONCEPTUALIZING AND BRAINSTORMING 52 CONGRUENCE
OF STYLE 55 DEFINING THE CALL FLOW 58 VISION CLIPS/SAMPLE CALLS 64 THE
DESIGN SPECIFICATION*CONVEYING THE DETAILS OF THE DESIGN 66 CONSTRUCTING
A DESIGN SPECIFICATION 68 FOLLOWING THROUGH ON THE INITIAL DESIGN PHASE
71 WHERE WE VE BEEN*WHERE WE RE GOING 71 SIX: WRITING EFFECTIVE PROMPTS
73 THE LANGUAGE OF ASKING QUESTIONS 74 THE ART OF WRITING PERFECT
PROMPTS 78 WRITING PROMPTS FOR ELEGANCE, SPEED, AND VALUE 83 GETTING
CALLERS TO FOCUS ON THE ESSENTIALS 86 SOME SUBTLETIES OF PROMPT WRITING
88 TOP FIVE GOOD TENETS FOR WRITING PROMPTS 94 TOP FIVE MISTAKES WHEN
WRITING PROMPTS 96 WHERE WE VE BEEN*WHERE WE RE GOING 96 SEVEN:
PRODUCTION AND BRANDING 97 NOTES ABOUT IMPLEMENTATION AND PROGRAMMING 98
PRODUCTION 99 CONTENTS PROMPT CREATION*TEXT-TO-SPEECH AND RECORDED
VOICES 99 CASTING 101 DIRECTING VOICE TALENTS 103 THE ART OF RECORDING
PROMPTS 105 OTHER THOUGHTS ON DIRECTING 107 CONCATENATIVE PROMPT
RECORDING 108 SOME METRICS AND TECHNICAL NOTES 111 AUDIO ICONS 112
BRANDING 114 WHERE WE VE BEEN*WHERE WE RE GOING 119 EIGHT: USABILITY
TESTING 121 THE VALUE OF USABILITY TESTING 122 HOW WE TEST AN
APPLICATION 123 OBJECTIVES OF USABILITY TESTING 124 PREPARING FOR THE
TEST 124 THE TEST SUBJECTS 127 HOW TO GET TEST SUBJECTS 128 THE TEST
ENVIRONMENT 129 TYPES OF TESTS 129 THE TEST IS OVER*NOW WHAT? 131
INTERPRETING TEST RESULTS 132 WHERE WE VE BEEN*WHERE WE RE GOING 133
NINE: DEPLOYMENT 135 THE IMPORTANCE OF MULTI-PHASE DEPLOYMENT 137 THE
THREE PHASES OF DEPLOYMENT 138 PILOT DEPLOYMENT 139 PARTIAL DEPLOYMENT
147 FULL DEPLOYMENT 149 WHERE WE VEBEEN*WHERE WE RE GOING 150 CONTENTS
PART III APPLIED KNOWLEDGE 151 TEN: CASE STUDIES 153 UNITED AIRLINES:
SHORTCUTS FOR FREQUENT FLIERS 153 UNITED AIRLINES: PROVIDING EXTRA HELP
FOR THOSE WHO NEED IT 156 CONTINENTAL AIRLINES: A DIFFERENT APPROACH TO
FLIGHT INFORMATION 158 A TOP-FIVE INVESTMENT MANAGEMENT COMPANY:
HANDLING COMPLEX TWO-CHOICE QUESTIONS 159 AN ONLINE BROKERAGE FIRM:
MANAGING MORE COMPLEX TASKS 160 AN ONLINE BROKERAGE FIRM: PREFERENCES
AND OTHER RARELY USED FUNCTIONS 161 A REGIONAL TELEPHONE COMPANY:
DEALING WITH LEGAL NOTICES AND DISCLAIMERS 162 WILDFIRE: LIST NAVIGATION
163 WILDFIRE: SMALL HEADER, LARGE BODY LISTS 164 A TOP-FIVE U.S. BANK:
LARGE HEADER, SMALL BODY LISTS 165 THE RACE CONDITION 165 FEDEX:
SCAFFOLDING PROMPTS 166 AMTRAK: IMPLICIT CONFIRMATION AND THE
ELLIPSES/AND QUESTION FORM 168 AIRTRAN: REDUCING THE INFORMATION
BURDEN 169 GUESSING RIGHT 170 SEMANTICS: WHEN PROBLEM WAS A PROBLEM
170 WHERE WE VE BEEN*WHERE WE MUST GO 172 POSTSCRIPT 173 SUGGESTED
READING LIST 175 GLOSSARY 177 INDEX 181
|
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| author_facet | Kotelly, Blade |
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| classification_rvk | ST 278 |
| ctrlnum | (OCoLC)50844378 (DE-599)BVBBV019887956 |
| dewey-full | 006.454 384.6/4 |
| dewey-hundreds | 000 - Computer science, information, general works 300 - Social sciences |
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| discipline | Informatik Wirtschaftswissenschaften |
| edition | 1. print. |
| format | Book |
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| id | DE-604.BV019887956 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T20:08:27Z |
| institution | BVB |
| isbn | 0321154924 |
| language | English |
| lccn | 2002028332 |
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| oclc_num | 50844378 |
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| owner | DE-355 DE-BY-UBR |
| owner_facet | DE-355 DE-BY-UBR |
| physical | xvi, 184 S. |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | Addison-Wesley |
| record_format | marc |
| spelling | Kotelly, Blade Verfasser aut The art and business of speech recognition creating the noble voice Blade Kotelly Speech recognition 1. print. Boston; Munich [u.a.] Addison-Wesley 2003 xvi, 184 S. txt rdacontent n rdamedia nc rdacarrier Reconnaissance automatique de la parole Automatic speech recognition Automatische Spracherkennung (DE-588)4003961-4 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Automatische Spracherkennung (DE-588)4003961-4 s Mensch-Maschine-Kommunikation (DE-588)4125909-9 s DE-604 HEBIS Datenaustausch Darmstadt application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013212006&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kotelly, Blade The art and business of speech recognition creating the noble voice Reconnaissance automatique de la parole Automatic speech recognition Automatische Spracherkennung (DE-588)4003961-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| subject_GND | (DE-588)4003961-4 (DE-588)4125909-9 |
| title | The art and business of speech recognition creating the noble voice |
| title_alt | Speech recognition |
| title_auth | The art and business of speech recognition creating the noble voice |
| title_exact_search | The art and business of speech recognition creating the noble voice |
| title_full | The art and business of speech recognition creating the noble voice Blade Kotelly |
| title_fullStr | The art and business of speech recognition creating the noble voice Blade Kotelly |
| title_full_unstemmed | The art and business of speech recognition creating the noble voice Blade Kotelly |
| title_short | The art and business of speech recognition |
| title_sort | the art and business of speech recognition creating the noble voice |
| title_sub | creating the noble voice |
| topic | Reconnaissance automatique de la parole Automatic speech recognition Automatische Spracherkennung (DE-588)4003961-4 gnd Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd |
| topic_facet | Reconnaissance automatique de la parole Automatic speech recognition Automatische Spracherkennung Mensch-Maschine-Kommunikation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013212006&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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