Service quality: research perspectives
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Thousand Oaks, Calif. [u.a.]
Sage
2004
|
| Schriftenreihe: | Foundations for organizational science
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Inhaltsverzeichnis |
| Beschreibung: | XIII, 185 S. |
| ISBN: | 076192146X 0761921478 |
Internformat
MARC
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| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Service à la clientèle - Gestion - Recherche | |
| 650 | 4 | |a Service à la clientèle - Qualité - Contrôle - Recherche | |
| 650 | 4 | |a Customer services |x Quality control |x Research | |
| 650 | 4 | |a Customer services |x Management |x Research | |
| 650 | 4 | |a Consumer satisfaction |x Research | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-013196820 | ||
Datensatz im Suchindex
| _version_ | 1804133398078291968 |
|---|---|
| adam_text | SERVICE QUALITY / SCHNEIDER, BENJAMIN : C2004
TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTING SERVICE QUALITY
APPROACH OF THE BOOK
WHAT ARE SERVICES?
WHAT IS QUALITY?
WHY IS THE STUDY OF SERVICE QUALITY IMPORTANT?
OVERVIEW OF THE REST OF THE BOOK
CONCEPTUALIZATION AND MEASUREMENT OF SERVICE QUALITY : MARKETING PERSPECTIVES
DIMENSIONS OF SERVICE QUALITY
GAP MODELS AND THE ROLE OF EXPECTATIONS IN SERVICE QUALITY
OVERALL SERVICE QUALITY
SERVICE QUALITY AND CUSTOMER SATISFACTION
SURVEY DEVELOPMENT : AN INTREGRATED PERSPECTIVE
SERVICE OPERATIONS AND THE PRESENCE OF THE CUSTOMER
THE CUSTOMER-CONTACT MODEL OF SERVICE DELIVERY
CLASSIFICATION OF SERVICES BY LOVELOCK
POTENTIAL BENEFITS OF CUSTOMER COPRODUCTION
MANAGING VARIABILITY THROUGH A FOCUS ON THE CUSTOMER
REDUCING VARIABILITY THROUGH A FOCUS ON THE FACILITY
LINKING OPERATIONAL PROCEDURES TO SERVICE QUALITY AND PROFITS, TOO
REVENUE MANAGEMENT
SERVICE CLIMATE
DEFINING CLIMATE
CLIMATE FOR SERVICE
LINKAGE RESEARCH
CREATING A SERVICE CLIMATE
WHERE ARE WE AND WHERE DO WE GO FROM HERE?
HOW CUSTOMERS AND SERVICE ARE VIEWED IN THE DIFFERENT FIELDS
INTEGRATED APPROACHES FROM SERVICE MANAGEMENT
INTRODUCING SERVICE QUALITY INTO HRM/OB.
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Schneider, Benjamin White, Susan S. |
| author_facet | Schneider, Benjamin White, Susan S. |
| author_role | aut aut |
| author_sort | Schneider, Benjamin |
| author_variant | b s bs s s w ss ssw |
| building | Verbundindex |
| bvnumber | BV019872549 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)52495539 (DE-599)BVBBV019872549 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV019872549 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T20:08:05Z |
| institution | BVB |
| isbn | 076192146X 0761921478 |
| language | English |
| lccn | 2003014201 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013196820 |
| oclc_num | 52495539 |
| open_access_boolean | |
| owner | DE-945 DE-19 DE-BY-UBM |
| owner_facet | DE-945 DE-19 DE-BY-UBM |
| physical | XIII, 185 S. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Sage |
| record_format | marc |
| series2 | Foundations for organizational science |
| spelling | Schneider, Benjamin Verfasser aut Service quality research perspectives Benjamin Schneider ; Susan S. White Thousand Oaks, Calif. [u.a.] Sage 2004 XIII, 185 S. txt rdacontent n rdamedia nc rdacarrier Foundations for organizational science Consommateurs - Satisfaction - Recherche Klantenservice gtt Klantgerichtheid gtt Kwaliteitszorg gtt Service à la clientèle - Gestion - Recherche Service à la clientèle - Qualité - Contrôle - Recherche Customer services Quality control Research Customer services Management Research Consumer satisfaction Research Organisationsklima (DE-588)4245171-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Servicepolitik (DE-588)4234502-9 s Organisationsklima (DE-588)4245171-1 s b DE-604 White, Susan S. Verfasser aut http://www.loc.gov/catdir/toc/ecip045/2003014201.html Table of contents LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013196820&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Schneider, Benjamin White, Susan S. Service quality research perspectives Consommateurs - Satisfaction - Recherche Klantenservice gtt Klantgerichtheid gtt Kwaliteitszorg gtt Service à la clientèle - Gestion - Recherche Service à la clientèle - Qualité - Contrôle - Recherche Customer services Quality control Research Customer services Management Research Consumer satisfaction Research Organisationsklima (DE-588)4245171-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd |
| subject_GND | (DE-588)4245171-1 (DE-588)4219057-5 (DE-588)4316837-1 (DE-588)4234502-9 |
| title | Service quality research perspectives |
| title_auth | Service quality research perspectives |
| title_exact_search | Service quality research perspectives |
| title_full | Service quality research perspectives Benjamin Schneider ; Susan S. White |
| title_fullStr | Service quality research perspectives Benjamin Schneider ; Susan S. White |
| title_full_unstemmed | Service quality research perspectives Benjamin Schneider ; Susan S. White |
| title_short | Service quality |
| title_sort | service quality research perspectives |
| title_sub | research perspectives |
| topic | Consommateurs - Satisfaction - Recherche Klantenservice gtt Klantgerichtheid gtt Kwaliteitszorg gtt Service à la clientèle - Gestion - Recherche Service à la clientèle - Qualité - Contrôle - Recherche Customer services Quality control Research Customer services Management Research Consumer satisfaction Research Organisationsklima (DE-588)4245171-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd |
| topic_facet | Consommateurs - Satisfaction - Recherche Klantenservice Klantgerichtheid Kwaliteitszorg Service à la clientèle - Gestion - Recherche Service à la clientèle - Qualité - Contrôle - Recherche Customer services Quality control Research Customer services Management Research Consumer satisfaction Research Organisationsklima Qualitätsmanagement Kundenorientierung Servicepolitik |
| url | http://www.loc.gov/catdir/toc/ecip045/2003014201.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013196820&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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