How organizational complaint handling drives customer loyalty: an analysis of the mechanistic and the organic approach
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mannheim
Univ. Mannheim Inst. f. Marktorientierte Unternehmensführung
2005
|
| Schriftenreihe: | Wissenschaftliche Arbeitspapiere
83 |
| Beschreibung: | 38 S. graph. Darst. |
Internformat
MARC
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| 245 | 1 | 0 | |a How organizational complaint handling drives customer loyalty |b an analysis of the mechanistic and the organic approach |c Homburg, Ch. / Fürst, A. |
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Datensatz im Suchindex
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| author | Homburg, Christian 1962- Fürst, Andreas |
| author_GND | (DE-588)118190008 |
| author_facet | Homburg, Christian 1962- Fürst, Andreas |
| author_role | aut aut |
| author_sort | Homburg, Christian 1962- |
| author_variant | c h ch a f af |
| building | Verbundindex |
| bvnumber | BV019861349 |
| ctrlnum | (OCoLC)163506601 (DE-599)BVBBV019861349 |
| format | Book |
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| id | DE-604.BV019861349 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:07:49Z |
| institution | BVB |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013185846 |
| oclc_num | 163506601 |
| open_access_boolean | |
| owner | DE-12 DE-1049 |
| owner_facet | DE-12 DE-1049 |
| physical | 38 S. graph. Darst. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | Univ. Mannheim Inst. f. Marktorientierte Unternehmensführung |
| record_format | marc |
| series | Wissenschaftliche Arbeitspapiere |
| series2 | Wissenschaftliche Arbeitspapiere |
| spelling | Homburg, Christian 1962- Verfasser (DE-588)118190008 aut How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach Homburg, Ch. / Fürst, A. Mannheim Univ. Mannheim Inst. f. Marktorientierte Unternehmensführung 2005 38 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Wissenschaftliche Arbeitspapiere 83 Fürst, Andreas Verfasser aut Wissenschaftliche Arbeitspapiere 83 (DE-604)BV013936955 83 |
| spellingShingle | Homburg, Christian 1962- Fürst, Andreas How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach Wissenschaftliche Arbeitspapiere |
| title | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach |
| title_auth | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach |
| title_exact_search | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach |
| title_full | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach Homburg, Ch. / Fürst, A. |
| title_fullStr | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach Homburg, Ch. / Fürst, A. |
| title_full_unstemmed | How organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach Homburg, Ch. / Fürst, A. |
| title_short | How organizational complaint handling drives customer loyalty |
| title_sort | how organizational complaint handling drives customer loyalty an analysis of the mechanistic and the organic approach |
| title_sub | an analysis of the mechanistic and the organic approach |
| volume_link | (DE-604)BV013936955 |
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