Nordman, C. (2004). Understanding customer loyalty and disloyalty: The effect of loyalty-supporting and -repressing factors. Hanken Svenska Handelshögskolan.
Chicago-Zitierstil (17. Ausg.)Nordman, Christina. Understanding Customer Loyalty and Disloyalty: The Effect of Loyalty-supporting and -repressing Factors. Helsingfors: Hanken Svenska Handelshögskolan, 2004.
MLA-Zitierstil (9. Ausg.)Nordman, Christina. Understanding Customer Loyalty and Disloyalty: The Effect of Loyalty-supporting and -repressing Factors. Hanken Svenska Handelshögskolan, 2004.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.