The role of internal competition in knowledge creation:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Bern [u.a.]
Lang
2005
|
| Schriftenreihe: | Kreatives Management
11 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 208 S. graph. Darst. |
| ISBN: | 0820470449 3039105957 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface ix
Chapter I
Introduction 1
1.1 Why is Internal Competition Important? 2
1.1.1 Internal competition as a basic process 2
1.1.2 Internal competition as a double edged sword 3
1.1.3 Limited research on constructive competition 3
1.2 Moderate Tension and Knowledge Creation 4
1.2.1 Optimum stress 4
1.2.2 Fluctuation and creative chaos 5
1.2.3 Creative abrasion 5
1.2.4 Challenging pressure 6
1.2.5 Problems of research 6
1.2.6 Internal competition and conflict 8
1.3 Research Domains of the Thesis 9
1.3.1 The position in innovation research 9
1.3.2 The position in organizational learning research 10
1.4 Definition of Key Concepts 12
1.4.1 Knowledge 12
1.4.2 Innovation 13
1.4.3 Organizational learning 14
1.4.4 Knowledge creation 15
1.4.5 Innovativeness and cooperation as behavioral patterns 16
1.5 Why is the Sales Department Important? 19
1.5.1 Innovation process in a service department 19
1.5.2 Awareness of competition 20
1.5.3 Competition as a key for organizational reform 21
1.5.4 Difference between departments 22
1.6 Research Question and Outline of the Thesis 24
i
Chapter 2
Literature Review (1): Organizational Learning Process 27
2.1 Divergencies in Learning Research 27
2.2 Definition of Organizational Learning 28
2.3 Process of Organizational Learning 29
2.3.1 Levels and stages of organizational learning 30
2.3.2 Exploitation and exploration 37
2.3.3 Community of practice and knowing 38
2.3.4 Dysfunctional learning cycle 39
2.4 Problems and Research Topics 40
2.5 Summary 42
Chapter 3
Literature Review (2): Internal Competition and Conflict 43
3.1 Internal Competition 43
3.1.1 Definition of internal competition 44
3.1.2 Internal competition as a double edged sword 44
3.1.3 Classification of internal competition 47
3.1.4 Competition studies in a management context 49
3.1.5 Information generation and competition 51
3.1.6 Functions of internal competition 52
3.2 Intra group Conflict 53
3.2.1 Empirical studies on intra group conflict 53
3.2.2 The types and functions of intra group conflict 55
3.3 Summary 57
Chapter 4
L iterature Review (3): Sales Force Management in Japan 60
4.1 Sales Force as a Core Capability 60
4.2 Transformation to a New Paradigm 61
4.2.1 Environmental changes 61
4.2.2 The importance of complex services 62
4.2.3 Transformation towards mobile selling 62
4.2.4 Importance of knowledge sharing 64
4.3 Resistance to Sales Reform 68
ii
4.4 Internal Competition as a Key for Transformation 69
4.5 Summary 70
Chapter 5
Research Design and Methodology 73
5.1 The Philosophy of Research Design 73
5.1.1 Qualitative and quantitative paradigm 73
5.1.2 Strengths and weaknesses of each paradigm 74
5.1.3 Combined design 76
5.2 Methods Associated with Paradigms 77
5.3 Research Design and Model 80
5.3.1 Research design 80
5.3.2 Research model 82
5.4 Description of Methods 83
5.4.1 Case study research 83
5.4.2 Survey research 87
5.5 Summary 90
Chapter 6
Types of Internal Competition and Knowledge Creation:
The Case of ORIX Corporation: 91
6.1 Research Question 91
6.2 Research Findings 93
6.2.1 Overview of the ORIX Corporation 93
6.2.2 Knowledge acquisition and sharing in ORIX 94
6.2.3 The structure of competition in ORIX 96
6.2.4 Organizational routines and knowledge based
competition 99
6.3 Discussion 102
6.4 Summary 105
iii
Chapter 7
Customer Oriented Internal Competition:
The Case of Japan Computer: 107
7.1 Research Question 107
7.2 Findings 109
7.2.1 Selling Activities of JC 109
7.2.2 Coexistence of Internal Competition and Cooperation 110
7.2.3 Functions of customer orientation 113
7.2.4 Structure of internal competition in JC 116
7.2.5 Linking customer orientation and internal competition 118
7.3 Discussion 119
7.3.1 Sales management in JC 119
7.3.2 Conditions for creative competition 120
7.3.3 The role of customer orientation 122
7.4 Summary 124
7.5 Comparison between ORIX and JC 125
Chapter 8
Internal Competition and Knowledge Creation:
Quantitative Analysis 127
8.1 Analysis 1: Conflict, Knowledge Creation, and Performance 129
8.1.1 Hypotheses 129
8.1.2 Measures 131
8.1.3 Results 136
8.1.4 Discussion 139
8.2 Analysis 2: Elements of Internal Competition and Knowledge
Creation 141
8.2.1 Research question 141
8.2.2 Measures 142
8.2.3 Results: Multiple Regression Analysis 144
8.2.4 Discussion 151
8.3 Analysis 3: Typology of Internal Competition 156
8.3.1 Research question 156
8.3.2 Measures 157
8.3.3 Results 157
8.3.4 Discussion 162
iv
8.4 Summary 164
Chapter 9
Conclusion 167
9.1 Main Findings of This Thesis 167
9.1.1 Findings of chapter 6 and 7 168
9.1.2 Findings of chapter 8 169
9.2 Design of Internal Competition 170
9.2.1 Conflict and pressure as mediators 170
9.2.2 Customer orientation 171
9.2.3 Behavior based evaluation 172
9.2.4 Knowledge based evaluation 173
9.2.5 Financial performance based evaluation 173
9.2.6 The characteristics of rewards 173
9.2.7 The unit of evaluation 174
9.2.8 Other organizational systems 174
9.3 The Features of Customer Oriented Process Competition 175
9.3.1 Enhancing intrinsic motivation 175
9.3.2 Benefit structure based on altruistic egoism 176
9.3.3 Common standards of decision making 177
9.4 Theoretical Implications 178
9.4.1 Contribution to organizational learning theory 178
9.4.2 Contribution to sales force management study 181
9.5 Generalization to Other Departments 182
9.5.1 Additive task or disjunctive task 182
9.5.2 Service or product 183
9.5.3 Direct or indirect supervision 183
9.6 Practical Implications 184
9.6.1 Designing the internal competition 184
9.6.2 Check the type of conflict 185
9.6.3 Develop strong customer orientation 186
9.6.4 New model of Japanese management 186
9.7 Limitations and Future Research 188
Appendix
Survey Questionnaire 190
v
References 195
vi
List of Tables
Table 2 1 Models of Organizational Learning 31
Table 2 2 Knowledge Acquisition Process 33
Table 3 1 Past Studies on Internal Competition in Social
Psychology 45
Table 3 2 Types of Intra group Conflict 55
Table 4 1 Determinants of Competitive Advantage for the Firm 61
Table 4 2 The Moderating Effect of the Relationship between
Knowledge and Performance 66
Table 4 3 Correlation between Knowledge and Performance 67
Table 5 1 Quantitative and Qualitative Paradigm Assumptions 74
Table 5 2 Strengths and Weaknesses of Quantitative and
Qualitative Research Methods 75
Table 5 3 The Focus of Qualitative Research Methods 78
Table 5 4 Interviewees of the Case Studies 87
Table 5 5 Measures of Variables Used in Survey Research 89
Table 6 1 Type of Competition and Knowledge Creation in
ORIX Corporation 98
Table 8 1 Factor Loadings of Conflict Items 132
Table 8 2 Factor Loadings of Innovativeness 133
Table 8 3 Factor Loadings of Cooperation 135
Table 8 4 Results of Multiple Regression Analysis 139
Table 8 5 Factor Loadings of Performance Evaluation Criteria
Items 144
Table 8 6 Results of Regression Analyses 146
Table 8 7 Results of Regression Analyses 148
Table 8 8 A Summary of Regression Analyses 150
Table 8 9 Results of Cluster Analysis 159
Table 8 10 Features of Internal Competition Types 160
Table 8 11 The Relationship between Competition Type and
Knowledge Creation 161
Table 8 12 Features of Internal Competition Types 163
vii
List of Figures
Figure 1 1 Tension and Performance 7
Figure 1 2 Research Domains of This Thesis 12
Figure 1 3 The Process of Organizational Learning 15
Figure 1 4 Relationship between Innovativeness, Cooperation,
Knowledge Acquisition, and Knowledge Sharing 18
Figure 1 5 Layers Model of Organizational Culture 19
Figure 1 6 Research Question 25
Figure 1 7 An Outline of This Thesis 26
Figure 2 1 Overview of the Organizational Learning Process 30
Figure 2 2 Framework of Knowledge Creation 35
Figure 2 3 Organizational Memory 37
Figure 2 4 Learning Stages and Dysfunctional Learning Cycles 39
Figure 3 1 Functions of Internal Competition 52
Figure 3 2 The Relationship between Intra group Conflict and
Performance 56
Figure 3 3 The Relationship between Internal Competition,
Conflict, and Performance 59
Figure 4 1 The Concept of the Marketing Pack 63
Figure 5 1 Inductive Reasoning and Deductive Reasoning in
Science 76
Figure 5 2 Matrix of Research Designs 80
Figure 5 3 Research Design of This Thesis 81
Figure 5 4 Research Model 82
Figure 6 1 Knowledge Acquisition and Sharing in ORIX 96
Figure 6 2 Internal Competition and Knowledge Creation in ORIX . 106
Figure 7 1 Internal competition and knowledge creation in JC 124
Figure 8 1 Research Model for Quantitative Analysis 128
Figure 8 2 Research Model of Analysis 1 131
Figure 8 3 Results of Covariance Structure Analysis 137
Figure 8 4 Research Model of Analysis 2 142
Figure 8 5 Conditions for Creative Internal Competition 152
Figure 8 6 Typology of Internal Competition 160
Figure 9 1 Main Findings of This Thesis 168
Figure 9 2 Design of Internal Competition and Knowledge
Creation 172
Figure 9 3 Relationship between Customer Oriented Process
Competition and Enablers of Organizational
Knowledge Creation 180
viii
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| spelling | Matsuo, Makoto Verfasser aut The role of internal competition in knowledge creation Makoto Matsuo Bern [u.a.] Lang 2005 IX, 208 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kreatives Management 11 Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Wettbewerb (DE-588)4065835-1 gnd rswk-swf Organisationsentwicklung (DE-588)4126887-8 gnd rswk-swf Japan (DE-588)4028495-5 gnd rswk-swf Japan (DE-588)4028495-5 g Wissensmanagement (DE-588)4561842-2 s Organisationsentwicklung (DE-588)4126887-8 s Kundenorientierung (DE-588)4316837-1 s Wettbewerb (DE-588)4065835-1 s DE-604 Kreatives Management 11 (DE-604)BV035418057 11 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013149168&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Matsuo, Makoto The role of internal competition in knowledge creation Kreatives Management Kundenorientierung (DE-588)4316837-1 gnd Wissensmanagement (DE-588)4561842-2 gnd Wettbewerb (DE-588)4065835-1 gnd Organisationsentwicklung (DE-588)4126887-8 gnd |
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| title | The role of internal competition in knowledge creation |
| title_auth | The role of internal competition in knowledge creation |
| title_exact_search | The role of internal competition in knowledge creation |
| title_full | The role of internal competition in knowledge creation Makoto Matsuo |
| title_fullStr | The role of internal competition in knowledge creation Makoto Matsuo |
| title_full_unstemmed | The role of internal competition in knowledge creation Makoto Matsuo |
| title_short | The role of internal competition in knowledge creation |
| title_sort | the role of internal competition in knowledge creation |
| topic | Kundenorientierung (DE-588)4316837-1 gnd Wissensmanagement (DE-588)4561842-2 gnd Wettbewerb (DE-588)4065835-1 gnd Organisationsentwicklung (DE-588)4126887-8 gnd |
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