The virtual reference experience: integrating theory into practice
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Neal-Schuman Publ.
2004
|
| Schriftenreihe: | The virtual reference desk series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xiv, 289 p. ill. |
| ISBN: | 155570512X |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | SUB GOTTINGEN 7 217 834 825 2005 A 8449 THE VIRTUAL REFERENCE EXPERIENCE
INTEGRATING THEORY INTO PRACTICE EDITED BY R. DAVID LANKES JOSEPH JANES
LINDA C. SMITH CHRISTINA M. FINNERAN THE VIRTUAL REFERENCE DESK SERIES
NEAL-SCHUMAN PUBLISHERS, INC. NEW YORK LONDON CONTENTS LIST OF TABLES V
LIST OF FIGURES VII PREFACE IX CHRISTINA M. FINNERAN ACKNOWLEDGMENTS
XIII INTRODUCTION: THE INTEGRATION OF DIGITAL REFERENCE 1 JOSEPH JANES
PART I: PATRONS OF VIRTUAL REFERENCE SERVICES 9 1. A REPEATED SURVEY
ANALYSIS OF ASKERIC 11 USER SURVEY DATA, 1998-2002 JEFFREY POMERANTZ 2.
USER PERCEPTIONS AND VIRTUAL REFERENCE SERVICES 43 LINDA FREDERIKSEN,
JOEL CUMMINGS, AND LARA URSIN 3. IF YOU ASK, I WILL TELL YOU: FUTURE
USERS OF VIRTUAL 63 REFERENCE SHARE THEIR THOUGHTS ON THE DESIGN,
OPERATION, AND MARKETING OF VIRTUAL REFERENCE BETH THOMSETT-SCOTT 4.
EXPECTING THE STARS BUT GETTING THE MOON: 87 NEGOTIATING AROUND PATRON
EXPECTATIONS IN THE DIGITAL REFERENCE ENVIRONMENT JOSEPH E. STRAW PART
II: VIRTUAL REFERENCE LIBRARIANS 107 5. SOFTWARE IS NOT ENOUGH: TEACHING
109 AND TRAINING DIGITAL REFERENCE LIBRARIANS LYDIA EATO HARRIS IN IV
THE VIRTUAL REFERENCE EXPERIENCE 6. REAL-TIME TRAINING FOR VIRTUAL
REFERENCE 121 JOSEPH A. SALEM JR., LEELA E. BALRAJ, AND ERICA B. LILLY
7. MAKING THE DIGITAL CONNECTION MORE PERSONAL 139 JESSICA G. BELL AND
APRIL P. LEVY PART III: VIRTUAL REFERENCE SERVICES AND POLICIES 163 8.
VIRTUAL REFERENCE POLICIES: AN EXAMINATION 165 OF CURRENT PRACTICE M.
KATHLEEN KERN AND ESTHER GILLIE 9. APPROACHING BEST PRACTICES AND
GUIDELINES 185 FOR DIGITAL REFERENCE ALISON C. MORIN 10. NOT JUST Q & A:
AN INCLUSIVE EXAMINATION OF 199 DIGITAL REFERENCE SERVICES HENRY
BANKHEAD PART IV: BROADER CONTEXT OF VIRTUAL REFERENCE 219 11. VIRTUAL
SERVICES FOR REAL PEOPLE: BUILDING 221 AND SUSTAINING A KNOWLEDGE
SOCIETY ROBERT S. MARTIN 12. A LAWYER S VIEW OF PRIVACY, SURVEILLANCE,
235 AND THE USA PATRIOT ACT GLEN BENCIVENGO 13. THE DIGITAL REFERENCE
RESEARCH AGENDA 259 R. DAVID LANKES INDEX 269 ABOUT THE EDITORS 281
ABOUT THE CONTRIBUTORS 283
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| spelling | The virtual reference experience integrating theory into practice ed. by R. David Lankes ... New York [u.a.] Neal-Schuman Publ. 2004 xiv, 289 p. ill. txt rdacontent n rdamedia nc rdacarrier The virtual reference desk series Includes bibliographical references and index Digitale bibliotheken gtt Inlichtingenwerk (dienstverlening) gtt Electronic reference services (Libraries) Auskunftsdienst (DE-588)4340792-4 gnd rswk-swf Elektronische Bibliothek (DE-588)4380940-6 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Elektronische Bibliothek (DE-588)4380940-6 s Auskunftsdienst (DE-588)4340792-4 s DE-604 Lankes, R. David 1970- Sonstige (DE-588)1052546935 oth GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013117944&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | The virtual reference experience integrating theory into practice Digitale bibliotheken gtt Inlichtingenwerk (dienstverlening) gtt Electronic reference services (Libraries) Auskunftsdienst (DE-588)4340792-4 gnd Elektronische Bibliothek (DE-588)4380940-6 gnd |
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| title | The virtual reference experience integrating theory into practice |
| title_auth | The virtual reference experience integrating theory into practice |
| title_exact_search | The virtual reference experience integrating theory into practice |
| title_full | The virtual reference experience integrating theory into practice ed. by R. David Lankes ... |
| title_fullStr | The virtual reference experience integrating theory into practice ed. by R. David Lankes ... |
| title_full_unstemmed | The virtual reference experience integrating theory into practice ed. by R. David Lankes ... |
| title_short | The virtual reference experience |
| title_sort | the virtual reference experience integrating theory into practice |
| title_sub | integrating theory into practice |
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| topic_facet | Digitale bibliotheken Inlichtingenwerk (dienstverlening) Electronic reference services (Libraries) Auskunftsdienst Elektronische Bibliothek Aufsatzsammlung |
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