Outsourcing to India: the offshore advantage
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin [u.a.]
Springer
2005
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Klappentext Inhaltsverzeichnis |
| Beschreibung: | XXI, 320 S. graph. Darst. |
| ISBN: | 354023943X |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV019784792 | ||
| 003 | DE-604 | ||
| 005 | 20210409 | ||
| 007 | t | ||
| 008 | 050422s2005 d||| |||| 00||| eng d | ||
| 020 | |a 354023943X |9 3-540-23943-X | ||
| 035 | |a (OCoLC)254368327 | ||
| 035 | |a (DE-599)BVBBV019784792 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-N2 |a DE-1049 |a DE-703 |a DE-473 |a DE-858 |a DE-20 |a DE-355 |a DE-188 | ||
| 050 | 0 | |a HD9696.67.I42 | |
| 082 | 0 | |a 331.5420954 |2 22 | |
| 084 | |a QG 830 |0 (DE-625)141521: |2 rvk | ||
| 084 | |a QP 300 |0 (DE-625)141850: |2 rvk | ||
| 084 | |a 650 |2 sdnb | ||
| 084 | |a 004 |2 sdnb | ||
| 100 | 1 | |a Kobayashi-Hillary, Mark |d 1970- |e Verfasser |0 (DE-588)128837640 |4 aut | |
| 245 | 1 | 0 | |a Outsourcing to India |b the offshore advantage |c Mark Kobayashi-Hillary |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Berlin [u.a.] |b Springer |c 2005 | |
| 300 | |a XXI, 320 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Uitbesteding van werk |2 gtt | |
| 650 | 4 | |a Alltag, Brauchtum | |
| 650 | 4 | |a Globalisierung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Business etiquette |z India | |
| 650 | 4 | |a Computer service industry |x Subcontracting |z India | |
| 650 | 4 | |a Electronic data processing departments |x Contracting out |z India | |
| 650 | 4 | |a Globalization |x Economic aspects | |
| 650 | 4 | |a Offshore outsourcing |z India | |
| 650 | 0 | 7 | |a Informationstechnische Industrie |0 (DE-588)4528977-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Outsourcing |0 (DE-588)4127582-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kulturkontakt |0 (DE-588)4033569-0 |2 gnd |9 rswk-swf |
| 651 | 4 | |a Indien | |
| 651 | 4 | |a India |x Economic conditions | |
| 651 | 4 | |a India |x Social life and customs | |
| 651 | 7 | |a Indien |0 (DE-588)4026722-2 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a Indien |0 (DE-588)4026722-2 |D g |
| 689 | 0 | 1 | |a Informationstechnische Industrie |0 (DE-588)4528977-3 |D s |
| 689 | 0 | 2 | |a Outsourcing |0 (DE-588)4127582-2 |D s |
| 689 | 0 | 3 | |a Kulturkontakt |0 (DE-588)4033569-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m Digitalisierung UB Regensburg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Klappentext |
| 856 | 4 | 2 | |m Digitalisierung UB Regensburg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-013110658 | ||
Datensatz im Suchindex
| _version_ | 1804133270323986433 |
|---|---|
| adam_text | ■
of Commonwealth Business Council Technologies, based in London.
He is a founding member of the British Computer Society Working
Party on Offshore Outsourcing and is researching the subject of busi¬
ness process outsourcing. Mark is a Chartered Information Systems
Professional and Master of Business Administration, he has worked
at a senior level for several leading banking and technology groups
and has been involved in managing outsourced relationships in the
UK, Singapore and India.
their costs, other wislt to Improve service quality, but not many understand
India on their first wit «id some are confused by clashes of culture. This
book
the reasons why you
tion and the steps you need to take to find and work with a local partner.
The second edition has been completely revised with up-to-date informa¬
tion on the latest industry developments. Several chapters have been entirely
restructured and two completely new chapters deal with the risks of outsourc¬
ing to India and the future prospects for the industry.
Contents
Part
Chapter
Personal Impressions
Chapter Checklist
Chapter
Introduction
The Nature of Indian Religions
Caste
Epic History
British Raj
Gandhi and the Quest for Independence
Nehru and Partition
After the British
Summary
Chapter Checklist
Chapter
Attitude to Government
The Politics of Outsourcing
Other Current Issues
Possible Future Directions
Summary
Chapter Checklist
Chapter
Bollywood
Music and Literature
Indian Food
Chapter Checklist
Chapter
Air Travel
Rail
Roads
Summary
Chapter Checklist
XVIII Contents
Chapter
Natural Disaster
Pakistan and Kashmir
Nuclear Arms
Al-Qaeda
Nationalism and Border Disputes
Risk Mitigation
Summary
Chapter Checklist
Part
Chapter
Government Policy
Globalisation and the Knowledge Economy
Technology
Corporate Strategy
Summary
Chapter Checklist
Chapter
Infosys
Wipro
Tata Consultancy Services (TCS)
NIIT Technologies
The Foreign Invaders
The BPO Market
Progeon
Wipro Spectramind
ICICIoneSource
Daksh
Evalueserve
Summary
Chapter Checklist
Chapter
Direct Investment
Outsourcing
Partnership 111
Market Trends in Outsourcing Models
Summary
Chapter Checklist
Chapter
North and West India
South India
Delhi
Mumbai
Contents
Pune
118
Kollcata
118
Bangalore
119
Hyderabad
121
Cnennai
122
Chapter Checklist
123
Chapter
125
Outsourcing Research and Trade Associations
125
Government and
127
Corporate Research
129
Media
131
Internet
132
Books
133
Chapter Checklist
136
Part
Chapter
Chapter
Deriving Objectives
Common Objectives
Implications of Measuring Objectives
No Objectives, No Future?
Chapter Checklist
Chapter
Framework for Comparison
Location Attractiveness
People Attractiveness
Gartner Research Country Ratings
The Competition
Summary
Chapter Checklist
Chapter
Process Requirements
Tactical Outsourcing
Strategic Outsourcing
Transformational Outsourcing
Business Process Outsourcing
Variant Services
Other Variations
Chapter Checklist
Chapter
Everything in the Right Place
Design Metrics for Results
XX
Design KPIs
176
Relationship Building
176
Benchmark the Service
177
Summary
178
Chapter Checklist
179
Chapter
181
The Critical Path to Finding the Right Vendor
182
Common Mistakes
188
Chapter Checklist
191
Chapter
193
Key Considerations
194
Pitfalls
196
Summary
205
Chapter Checklist
207
Chapter
209
Quality Methodologies
210
Service Level Agreement
215
Define the Scope
218
Summary
221
Chapter Checklist
223
Chapter
225
Offshore Transition
225
Knowledge Transfer
229
Summary
233
Chapter Checklist
233
Chapter
235
Cultural Awareness
236
Leadership
238
Language and Meeting Behaviour
239
How to Empathise with Indians
240
Cross-Cultural Communication
241
Achieving Cultural Comfort
242
Chapter Checklist
245
Chapter
247
Outsourcing as Corporate Strategy
248
Retaining Your Edge
249
If It Is Broke, Then Do Fix It
250
Risk and Potential Issues
251
Chapter Checklist
254
Chapter
257
Understand the Fear
258
Communication
260
Plan the Transition
263
Contents XXI
Chapter Checklist
Chapter
Search Costs and Outsourcing Style
Metrics and Key Performance Indicators
Change
Culture
Media and Public Relations
Data Protection
Infrastructure
Summary
Chapter Checklist
Chapter
Force Field Methodology
India Developments
Chapter Checklist
Afterword
Political Map of India
References
Author Biography
|
| any_adam_object | 1 |
| author | Kobayashi-Hillary, Mark 1970- |
| author_GND | (DE-588)128837640 |
| author_facet | Kobayashi-Hillary, Mark 1970- |
| author_role | aut |
| author_sort | Kobayashi-Hillary, Mark 1970- |
| author_variant | m k h mkh |
| building | Verbundindex |
| bvnumber | BV019784792 |
| callnumber-first | H - Social Science |
| callnumber-label | HD9696 |
| callnumber-raw | HD9696.67.I42 |
| callnumber-search | HD9696.67.I42 |
| callnumber-sort | HD 49696.67 I42 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QG 830 QP 300 |
| ctrlnum | (OCoLC)254368327 (DE-599)BVBBV019784792 |
| dewey-full | 331.5420954 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 331 - Labor economics |
| dewey-raw | 331.5420954 |
| dewey-search | 331.5420954 |
| dewey-sort | 3331.5420954 |
| dewey-tens | 330 - Economics |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02577nam a2200613 c 4500</leader><controlfield tag="001">BV019784792</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20210409 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">050422s2005 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">354023943X</subfield><subfield code="9">3-540-23943-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)254368327</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019784792</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-N2</subfield><subfield code="a">DE-1049</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-858</subfield><subfield code="a">DE-20</subfield><subfield code="a">DE-355</subfield><subfield code="a">DE-188</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD9696.67.I42</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">331.5420954</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QG 830</subfield><subfield code="0">(DE-625)141521:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 300</subfield><subfield code="0">(DE-625)141850:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">004</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Kobayashi-Hillary, Mark</subfield><subfield code="d">1970-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)128837640</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Outsourcing to India</subfield><subfield code="b">the offshore advantage</subfield><subfield code="c">Mark Kobayashi-Hillary</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">2. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin [u.a.]</subfield><subfield code="b">Springer</subfield><subfield code="c">2005</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXI, 320 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Uitbesteding van werk</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Alltag, Brauchtum</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Globalisierung</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Business etiquette</subfield><subfield code="z">India</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Computer service industry</subfield><subfield code="x">Subcontracting</subfield><subfield code="z">India</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Electronic data processing departments</subfield><subfield code="x">Contracting out</subfield><subfield code="z">India</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Globalization</subfield><subfield code="x">Economic aspects</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Offshore outsourcing</subfield><subfield code="z">India</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Informationstechnische Industrie</subfield><subfield code="0">(DE-588)4528977-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Outsourcing</subfield><subfield code="0">(DE-588)4127582-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kulturkontakt</subfield><subfield code="0">(DE-588)4033569-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">Indien</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">India</subfield><subfield code="x">Economic conditions</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">India</subfield><subfield code="x">Social life and customs</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">Indien</subfield><subfield code="0">(DE-588)4026722-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Indien</subfield><subfield code="0">(DE-588)4026722-2</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Informationstechnische Industrie</subfield><subfield code="0">(DE-588)4528977-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Outsourcing</subfield><subfield code="0">(DE-588)4127582-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Kulturkontakt</subfield><subfield code="0">(DE-588)4033569-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Regensburg</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Klappentext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Regensburg</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-013110658</subfield></datafield></record></collection> |
| geographic | Indien India Economic conditions India Social life and customs Indien (DE-588)4026722-2 gnd |
| geographic_facet | Indien India Economic conditions India Social life and customs |
| id | DE-604.BV019784792 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:06:03Z |
| institution | BVB |
| isbn | 354023943X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013110658 |
| oclc_num | 254368327 |
| open_access_boolean | |
| owner | DE-N2 DE-1049 DE-703 DE-473 DE-BY-UBG DE-858 DE-20 DE-355 DE-BY-UBR DE-188 |
| owner_facet | DE-N2 DE-1049 DE-703 DE-473 DE-BY-UBG DE-858 DE-20 DE-355 DE-BY-UBR DE-188 |
| physical | XXI, 320 S. graph. Darst. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | Springer |
| record_format | marc |
| spelling | Kobayashi-Hillary, Mark 1970- Verfasser (DE-588)128837640 aut Outsourcing to India the offshore advantage Mark Kobayashi-Hillary 2. ed. Berlin [u.a.] Springer 2005 XXI, 320 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Uitbesteding van werk gtt Alltag, Brauchtum Globalisierung Wirtschaft Business etiquette India Computer service industry Subcontracting India Electronic data processing departments Contracting out India Globalization Economic aspects Offshore outsourcing India Informationstechnische Industrie (DE-588)4528977-3 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Indien India Economic conditions India Social life and customs Indien (DE-588)4026722-2 gnd rswk-swf Indien (DE-588)4026722-2 g Informationstechnische Industrie (DE-588)4528977-3 s Outsourcing (DE-588)4127582-2 s Kulturkontakt (DE-588)4033569-0 s DE-604 Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Klappentext Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kobayashi-Hillary, Mark 1970- Outsourcing to India the offshore advantage Uitbesteding van werk gtt Alltag, Brauchtum Globalisierung Wirtschaft Business etiquette India Computer service industry Subcontracting India Electronic data processing departments Contracting out India Globalization Economic aspects Offshore outsourcing India Informationstechnische Industrie (DE-588)4528977-3 gnd Outsourcing (DE-588)4127582-2 gnd Kulturkontakt (DE-588)4033569-0 gnd |
| subject_GND | (DE-588)4528977-3 (DE-588)4127582-2 (DE-588)4033569-0 (DE-588)4026722-2 |
| title | Outsourcing to India the offshore advantage |
| title_auth | Outsourcing to India the offshore advantage |
| title_exact_search | Outsourcing to India the offshore advantage |
| title_full | Outsourcing to India the offshore advantage Mark Kobayashi-Hillary |
| title_fullStr | Outsourcing to India the offshore advantage Mark Kobayashi-Hillary |
| title_full_unstemmed | Outsourcing to India the offshore advantage Mark Kobayashi-Hillary |
| title_short | Outsourcing to India |
| title_sort | outsourcing to india the offshore advantage |
| title_sub | the offshore advantage |
| topic | Uitbesteding van werk gtt Alltag, Brauchtum Globalisierung Wirtschaft Business etiquette India Computer service industry Subcontracting India Electronic data processing departments Contracting out India Globalization Economic aspects Offshore outsourcing India Informationstechnische Industrie (DE-588)4528977-3 gnd Outsourcing (DE-588)4127582-2 gnd Kulturkontakt (DE-588)4033569-0 gnd |
| topic_facet | Uitbesteding van werk Alltag, Brauchtum Globalisierung Wirtschaft Business etiquette India Computer service industry Subcontracting India Electronic data processing departments Contracting out India Globalization Economic aspects Offshore outsourcing India Informationstechnische Industrie Outsourcing Kulturkontakt Indien India Economic conditions India Social life and customs |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013110658&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kobayashihillarymark outsourcingtoindiatheoffshoreadvantage |