Delivering IT and e-business value:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford [u.a.]
Butterworth-Heinemann
2001
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Computer weekly professional series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. [289]-294) and index |
| Beschreibung: | xiv, 298 p. ill. |
| ISBN: | 0750647442 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV019753922 | ||
| 003 | DE-604 | ||
| 005 | 20050722 | ||
| 007 | t | ||
| 008 | 050331s2001 xxka||| |||| 00||| eng d | ||
| 010 | |a 2001275905 | ||
| 020 | |a 0750647442 |9 0-7506-4744-2 | ||
| 035 | |a (OCoLC)44915126 | ||
| 035 | |a (DE-599)BVBBV019753922 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
| 049 | |a DE-N2 | ||
| 050 | 0 | |a HD30.2 | |
| 082 | 0 | |a 658/.05 |2 21 | |
| 084 | |a QH 500 |0 (DE-625)141607: |2 rvk | ||
| 084 | |a QR 700 |0 (DE-625)142074: |2 rvk | ||
| 100 | 1 | |a Willcocks, Leslie |d 1951- |e Verfasser |0 (DE-588)121992632 |4 aut | |
| 245 | 1 | 0 | |a Delivering IT and e-business value |c Leslie Willcocks ; Valerie Graeser |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Oxford [u.a.] |b Butterworth-Heinemann |c 2001 | |
| 300 | |a xiv, 298 p. |b ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Computer weekly professional series | |
| 500 | |a Includes bibliographical references (p. [289]-294) and index | ||
| 650 | 7 | |a E-commerce |2 gtt | |
| 650 | 7 | |a ICT |2 gtt | |
| 650 | 7 | |a Organisatieontwikkeling |2 gtt | |
| 650 | 7 | |a Organisatieverandering |2 gtt | |
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a Electronic commerce | |
| 650 | 4 | |a Information technology | |
| 650 | 4 | |a Management |z Great Britain |x Data processing | |
| 650 | 4 | |a Management |z Great Britain |x Data processing |v Case studies | |
| 651 | 4 | |a Großbritannien | |
| 655 | 7 | |0 (DE-588)4522595-3 |a Fallstudiensammlung |2 gnd-content | |
| 700 | 1 | |a Graeser, Valerie |e Sonstige |4 oth | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013080413&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-013080413 | ||
Datensatz im Suchindex
| _version_ | 1804133226778722304 |
|---|---|
| adam_text | Contents
Butterworth Heinemann/Comfwter Weekly
Professional Series ix
About the authors xiii
Acknowledgements xv
1 Introduction: trends and challenges in IT
evaluation 1
1.1 Introduction 1
TT.2 The IT evaluation challenges model 5
l.3 Is there an IT productivity paradox? 12
1.4 Organizational variations in IT performance 15
1.5 Key learning points 17
2 Answering the challenges: lifecycle evaluation
and more 19
2.1 Towards lifecycle evaluation 19
2.2 Evaluation: additional perspectives and enhancements 28
2.3 Case study: applying lifecycle evaluation at Insuror 33
2.4 Key learning ppints 41
2.5 Practical action guidelines 42
I_!LJ— 1 3 Project planning for risk, prioritization and
benefits / 43
3.1 Introduction / 43
3.2 Why IT based projects fail / 45
3.3 Successful risk mitigation: some examples 52
3.4 Risk assessment: emerging/Success factors 53
3.5 Project planning issues / 56
3.6 Planning and prioritization approaches 59
3.7 Feasibility assessment 66
3.8 Benefits management: feasibility stage 76
3.9 Summary / 81
3.10 Key learnine/points 82
3.11 Practical aption guidelines 84
4 Project management and post implementation
evaluation 87
4.1 Introduction 87
4.2 Development and project management 88
4.3 Need for design, development and implementation
measurement / 89
4.4 Project management and implementation methodologies 91
4.5 Post implementation and on going evaluation practices . 100
4.6 In depth case study: California s Franchise Tax Board 108
4.7 Key learning points 121
4.8 Practical action guidelines 121
5 Developing a balanced business scorecard for IT 123
5.1 Introduction 123
5.2 The need for a scorecard 125
—Ljm
5.3 What is a balanced business scorecard ? 128
5.4 How to develop a scorecard , 131
5.5 The IT scope of the scorecard / 136
5.6 Scorecard risks / 137
5.7 Scorecard benefits / 139
5.8 Summary / 141
5.9 In depth case studyWhe balanced business scorecard at
GenBank 142
5.10 Key learning points 156
5.11 Practical^action guidelines 157
6 Sink or swim: evaluation as the key to IT
outsourcing / 159
6.1 Introduction , 159
6.2 Outsourcing: patterns of assessment 162
6.3 The centrality of the contract 164
6.4 Setting up a measurement system 166
6.5 Outsourced: anticipating evaluation issues 175
6.6 Staffing: a vital resource 182
6.7 Summary 187
6.8 Key learning points 188
6.9 Practical action guidelines 189
7 E valuation (1): not business as usual? 191
7.1 Introduction 191
7.2 IT eras: a further complication to the evaluation problem 192
7.3 The changing economics of e business 199
7.4 The e business case: need for an evolutionary perspective 202
7.5 Summary / 210
7.6 Key learningppoints 211
7.7 Practical aetion guidelines 212
/
8 E valuation (2): four approaches 213
8.1 Introduction 213
f».2 Analysis for opportunity and sustainability 215
/ 8.3 Real options evaluation of e business initiatives 221
I 8.4 E business: a scorecard approach 224
V^8J5_ Web metrics and the one that matters 227
8.6 In depth case study: Virtual Vinyards (subsequently Wine.com) 230
8.7 Summary 243
8.8 Key learning points 243
8.9 Practical action guidelines 245
9 Perennial issues: from infrastructure and
benchmarking to mergers and acquisitions 247
9.1 Introduction 247
9.2 IT and e business infrastructure 248
J~93 European Foundation for Quality Management 260
£^9.4 IT benchmarking 264
9.5 Cost of ownership 269
9.6 Corporate mergers and acquisitions 272
9.7 In depth case study: Royal SunAlliance Life and Pensions
(1996 2001) 274
9.8 Key learning points 285
9.9 Practical action guidelines 287
References 289
Index 295
|
| any_adam_object | 1 |
| author | Willcocks, Leslie 1951- |
| author_GND | (DE-588)121992632 |
| author_facet | Willcocks, Leslie 1951- |
| author_role | aut |
| author_sort | Willcocks, Leslie 1951- |
| author_variant | l w lw |
| building | Verbundindex |
| bvnumber | BV019753922 |
| callnumber-first | H - Social Science |
| callnumber-label | HD30 |
| callnumber-raw | HD30.2 |
| callnumber-search | HD30.2 |
| callnumber-sort | HD 230.2 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QH 500 QR 700 |
| ctrlnum | (OCoLC)44915126 (DE-599)BVBBV019753922 |
| dewey-full | 658/.05 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658/.05 |
| dewey-search | 658/.05 |
| dewey-sort | 3658 15 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01880nam a2200517zc 4500</leader><controlfield tag="001">BV019753922</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20050722 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">050331s2001 xxka||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2001275905</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0750647442</subfield><subfield code="9">0-7506-4744-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)44915126</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019753922</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-N2</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD30.2</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658/.05</subfield><subfield code="2">21</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QH 500</subfield><subfield code="0">(DE-625)141607:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QR 700</subfield><subfield code="0">(DE-625)142074:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Willcocks, Leslie</subfield><subfield code="d">1951-</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)121992632</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Delivering IT and e-business value</subfield><subfield code="c">Leslie Willcocks ; Valerie Graeser</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Oxford [u.a.]</subfield><subfield code="b">Butterworth-Heinemann</subfield><subfield code="c">2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xiv, 298 p.</subfield><subfield code="b">ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Computer weekly professional series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. [289]-294) and index</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">E-commerce</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">ICT</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatieontwikkeling</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatieverandering</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Datenverarbeitung</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Electronic commerce</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management</subfield><subfield code="z">Great Britain</subfield><subfield code="x">Data processing</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Management</subfield><subfield code="z">Great Britain</subfield><subfield code="x">Data processing</subfield><subfield code="v">Case studies</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">Großbritannien</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4522595-3</subfield><subfield code="a">Fallstudiensammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Graeser, Valerie</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013080413&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-013080413</subfield></datafield></record></collection> |
| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| geographic | Großbritannien |
| geographic_facet | Großbritannien |
| id | DE-604.BV019753922 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:05:21Z |
| institution | BVB |
| isbn | 0750647442 |
| language | English |
| lccn | 2001275905 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013080413 |
| oclc_num | 44915126 |
| open_access_boolean | |
| owner | DE-N2 |
| owner_facet | DE-N2 |
| physical | xiv, 298 p. ill. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Butterworth-Heinemann |
| record_format | marc |
| series2 | Computer weekly professional series |
| spelling | Willcocks, Leslie 1951- Verfasser (DE-588)121992632 aut Delivering IT and e-business value Leslie Willcocks ; Valerie Graeser 1. publ. Oxford [u.a.] Butterworth-Heinemann 2001 xiv, 298 p. ill. txt rdacontent n rdamedia nc rdacarrier Computer weekly professional series Includes bibliographical references (p. [289]-294) and index E-commerce gtt ICT gtt Organisatieontwikkeling gtt Organisatieverandering gtt Datenverarbeitung Electronic commerce Information technology Management Great Britain Data processing Management Great Britain Data processing Case studies Großbritannien (DE-588)4522595-3 Fallstudiensammlung gnd-content Graeser, Valerie Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013080413&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Willcocks, Leslie 1951- Delivering IT and e-business value E-commerce gtt ICT gtt Organisatieontwikkeling gtt Organisatieverandering gtt Datenverarbeitung Electronic commerce Information technology Management Great Britain Data processing Management Great Britain Data processing Case studies |
| subject_GND | (DE-588)4522595-3 |
| title | Delivering IT and e-business value |
| title_auth | Delivering IT and e-business value |
| title_exact_search | Delivering IT and e-business value |
| title_full | Delivering IT and e-business value Leslie Willcocks ; Valerie Graeser |
| title_fullStr | Delivering IT and e-business value Leslie Willcocks ; Valerie Graeser |
| title_full_unstemmed | Delivering IT and e-business value Leslie Willcocks ; Valerie Graeser |
| title_short | Delivering IT and e-business value |
| title_sort | delivering it and e business value |
| topic | E-commerce gtt ICT gtt Organisatieontwikkeling gtt Organisatieverandering gtt Datenverarbeitung Electronic commerce Information technology Management Great Britain Data processing Management Great Britain Data processing Case studies |
| topic_facet | E-commerce ICT Organisatieontwikkeling Organisatieverandering Datenverarbeitung Electronic commerce Information technology Management Great Britain Data processing Management Great Britain Data processing Case studies Großbritannien Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013080413&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT willcocksleslie deliveringitandebusinessvalue AT graeservalerie deliveringitandebusinessvalue |