Design for six sigma for service:
"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
2005
|
| Schriftenreihe: | Six Sigma operational methods series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET. |
| Beschreibung: | XI, 452 S. Ill. |
| ISBN: | 0071445552 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV019696883 | ||
| 003 | DE-604 | ||
| 005 | 20070801 | ||
| 007 | t | ||
| 008 | 050215s2005 a||| |||| 00||| eng d | ||
| 020 | |a 0071445552 |9 0-07-144555-2 | ||
| 035 | |a (OCoLC)57281827 | ||
| 035 | |a (DE-599)BVBBV019696883 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-739 |a DE-355 |a DE-2070s | ||
| 050 | 0 | |a HD9980.5 | |
| 082 | 0 | |a 658.4/013 |2 22 | |
| 084 | |a QQ 250 |0 (DE-625)141969: |2 rvk | ||
| 100 | 1 | |a Yang, Kai |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Design for six sigma for service |c Kai Yang |
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 2005 | |
| 300 | |a XI, 452 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Six Sigma operational methods series | |
| 520 | 1 | |a "Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET. | |
| 650 | 4 | |a Quality control |x Statistical methods | |
| 650 | 4 | |a Service industries |x Management | |
| 650 | 4 | |a Service industries |x Quality control |x Statistical methods | |
| 650 | 4 | |a Six sigma (Quality control standard) | |
| 650 | 0 | 7 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Dienstleistungsbetrieb |0 (DE-588)4012181-1 |D s |
| 689 | 0 | 1 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m Digitalisierung UB Regensburg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-013024538 | ||
Datensatz im Suchindex
| _version_ | 1804133145195315200 |
|---|---|
| adam_text | CONTENTS
Preface
Acknowledgments
Chapter
1.1
Introduction to the Service Industry
1.2
Success Factors for Service Organizations
1.3
Overview of Six Sigma
1.4
Six Sigma for Service
Chapter
2.1
2.2
2.3
2.4
Chapter
3.1
3.2
3.3
Chapter
4.1
4.2
4.3
4.4
Chapter
5.1
5.2
5.3
5.4
5.5
5.6
Chapter
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
vii
xi
1
6
12
21
25
25
27
30
42
47
47
48
55
57
57
65
72
73
83
83
84
88
89
94
94
101
101
103
103
104
111
112
113
122
126
vi
Chapter
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
Chapter
8.1
8.2
8.3
Chapter
9.1
9.2
9.3
9.4
9.5
9.6
Appendix A: Contradiction Table of Inventive Principles
Appendix B: Business Contradiction Matrix
Chapter
Process Management
10.1
10.2
10.3
10.4
10.5
10.6
10.7
Chapter
11.1
11.2
11.3
11.4
Chapter
12.1
12.2
12.3
12.4
References
Index
129
129
133
164
166
172
174
176
180
187
187
190
206
227
227
231
243
246
254
255
284
290
299
299
303
311
355
362
377
380
393
393
394
399
405
413
413
416
421
427
431
437
|
| any_adam_object | 1 |
| author | Yang, Kai |
| author_facet | Yang, Kai |
| author_role | aut |
| author_sort | Yang, Kai |
| author_variant | k y ky |
| building | Verbundindex |
| bvnumber | BV019696883 |
| callnumber-first | H - Social Science |
| callnumber-label | HD9980 |
| callnumber-raw | HD9980.5 |
| callnumber-search | HD9980.5 |
| callnumber-sort | HD 49980.5 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QQ 250 |
| ctrlnum | (OCoLC)57281827 (DE-599)BVBBV019696883 |
| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01933nam a2200433 c 4500</leader><controlfield tag="001">BV019696883</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20070801 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">050215s2005 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0071445552</subfield><subfield code="9">0-07-144555-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)57281827</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019696883</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-739</subfield><subfield code="a">DE-355</subfield><subfield code="a">DE-2070s</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD9980.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4/013</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 250</subfield><subfield code="0">(DE-625)141969:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Yang, Kai</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Design for six sigma for service</subfield><subfield code="c">Kai Yang</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">2005</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XI, 452 S.</subfield><subfield code="b">Ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Six Sigma operational methods series</subfield></datafield><datafield tag="520" ind1="1" ind2=" "><subfield code="a">"Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality control</subfield><subfield code="x">Statistical methods</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service industries</subfield><subfield code="x">Quality control</subfield><subfield code="x">Statistical methods</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Six sigma (Quality control standard)</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Dienstleistungsbetrieb</subfield><subfield code="0">(DE-588)4012181-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">Digitalisierung UB Regensburg</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-013024538</subfield></datafield></record></collection> |
| id | DE-604.BV019696883 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:04:03Z |
| institution | BVB |
| isbn | 0071445552 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013024538 |
| oclc_num | 57281827 |
| open_access_boolean | |
| owner | DE-739 DE-355 DE-BY-UBR DE-2070s |
| owner_facet | DE-739 DE-355 DE-BY-UBR DE-2070s |
| physical | XI, 452 S. Ill. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | McGraw-Hill |
| record_format | marc |
| series2 | Six Sigma operational methods series |
| spelling | Yang, Kai Verfasser aut Design for six sigma for service Kai Yang New York [u.a.] McGraw-Hill 2005 XI, 452 S. Ill. txt rdacontent n rdamedia nc rdacarrier Six Sigma operational methods series "Design for Six Sigma for Service provides hardcore optimization strategies for essential customer-contact business environments. For serious quality professionals determined to bring excellence to the most challenging organizational structures, this book is the perfect tool."--BOOK JACKET. Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Dienstleistungsbetrieb (DE-588)4012181-1 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Yang, Kai Design for six sigma for service Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4219057-5 |
| title | Design for six sigma for service |
| title_auth | Design for six sigma for service |
| title_exact_search | Design for six sigma for service |
| title_full | Design for six sigma for service Kai Yang |
| title_fullStr | Design for six sigma for service Kai Yang |
| title_full_unstemmed | Design for six sigma for service Kai Yang |
| title_short | Design for six sigma for service |
| title_sort | design for six sigma for service |
| topic | Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb (DE-588)4012181-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Quality control Statistical methods Service industries Management Service industries Quality control Statistical methods Six sigma (Quality control standard) Dienstleistungsbetrieb Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013024538&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT yangkai designforsixsigmaforservice |