Monitoring, Measuring, and Managing Customer Service:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, CA
Jossey-Bass
2000
|
| Schlagworte: | |
| Beschreibung: | XIII, 166 S. graph. Darst. |
| ISBN: | 0787951390 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV019683130 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 050202s2000 d||| |||| 00||| eng d | ||
| 020 | |a 0787951390 |9 0-7879-5139-0 | ||
| 035 | |a (OCoLC)43487366 | ||
| 035 | |a (DE-599)BVBBV019683130 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 21 | |
| 100 | 1 | |a Goodman, Gary S. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Monitoring, Measuring, and Managing Customer Service |c Gary S. Goodman |
| 264 | 1 | |a San Francisco, CA |b Jossey-Bass |c 2000 | |
| 300 | |a XIII, 166 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Customer services - Management | |
| 650 | 7 | |a Klantenservice |2 gtt | |
| 650 | 7 | |a Kundenberatung |2 swd | |
| 650 | 7 | |a Kundendienst |2 swd | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 4 | |a Service à la clientèle - Gestion - Guides, manuels, etc | |
| 650 | 4 | |a Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc | |
| 650 | 4 | |a Service à la clientèle - Évaluation - Guides, manuels, etc | |
| 650 | 4 | |a Customer services |x Evaluation |v Handbooks, manuals, etc | |
| 650 | 4 | |a Customer services |x Management |v Handbooks, manuals, etc | |
| 650 | 4 | |a Customer services |x Quality control |v Handbooks, manuals, etc | |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenberatung |0 (DE-588)4114331-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenberatung |0 (DE-588)4114331-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 1 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-013011076 | ||
Datensatz im Suchindex
| _version_ | 1804133124367450112 |
|---|---|
| any_adam_object | |
| author | Goodman, Gary S. |
| author_facet | Goodman, Gary S. |
| author_role | aut |
| author_sort | Goodman, Gary S. |
| author_variant | g s g gs gsg |
| building | Verbundindex |
| bvnumber | BV019683130 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)43487366 (DE-599)BVBBV019683130 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01683nam a2200469 c 4500</leader><controlfield tag="001">BV019683130</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">050202s2000 d||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0787951390</subfield><subfield code="9">0-7879-5139-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)43487366</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019683130</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Goodman, Gary S.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Monitoring, Measuring, and Managing Customer Service</subfield><subfield code="c">Gary S. Goodman</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">San Francisco, CA</subfield><subfield code="b">Jossey-Bass</subfield><subfield code="c">2000</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 166 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services - Management</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantenservice</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kundenberatung</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Management</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle - Gestion - Guides, manuels, etc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Service à la clientèle - Évaluation - Guides, manuels, etc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Evaluation</subfield><subfield code="v">Handbooks, manuals, etc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield><subfield code="v">Handbooks, manuals, etc</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Quality control</subfield><subfield code="v">Handbooks, manuals, etc</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenberatung</subfield><subfield code="0">(DE-588)4114331-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenberatung</subfield><subfield code="0">(DE-588)4114331-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-013011076</subfield></datafield></record></collection> |
| id | DE-604.BV019683130 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T20:03:44Z |
| institution | BVB |
| isbn | 0787951390 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-013011076 |
| oclc_num | 43487366 |
| open_access_boolean | |
| physical | XIII, 166 S. graph. Darst. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Jossey-Bass |
| record_format | marc |
| spelling | Goodman, Gary S. Verfasser aut Monitoring, Measuring, and Managing Customer Service Gary S. Goodman San Francisco, CA Jossey-Bass 2000 XIII, 166 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Customer services - Management Klantenservice gtt Kundenberatung swd Kundendienst swd Management gtt Service à la clientèle - Gestion - Guides, manuels, etc Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc Service à la clientèle - Évaluation - Guides, manuels, etc Customer services Evaluation Handbooks, manuals, etc Customer services Management Handbooks, manuals, etc Customer services Quality control Handbooks, manuals, etc Kundendienst (DE-588)4135134-4 gnd rswk-swf Kundenberatung (DE-588)4114331-0 gnd rswk-swf Kundenberatung (DE-588)4114331-0 s DE-604 Kundendienst (DE-588)4135134-4 s |
| spellingShingle | Goodman, Gary S. Monitoring, Measuring, and Managing Customer Service Customer services - Management Klantenservice gtt Kundenberatung swd Kundendienst swd Management gtt Service à la clientèle - Gestion - Guides, manuels, etc Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc Service à la clientèle - Évaluation - Guides, manuels, etc Customer services Evaluation Handbooks, manuals, etc Customer services Management Handbooks, manuals, etc Customer services Quality control Handbooks, manuals, etc Kundendienst (DE-588)4135134-4 gnd Kundenberatung (DE-588)4114331-0 gnd |
| subject_GND | (DE-588)4135134-4 (DE-588)4114331-0 |
| title | Monitoring, Measuring, and Managing Customer Service |
| title_auth | Monitoring, Measuring, and Managing Customer Service |
| title_exact_search | Monitoring, Measuring, and Managing Customer Service |
| title_full | Monitoring, Measuring, and Managing Customer Service Gary S. Goodman |
| title_fullStr | Monitoring, Measuring, and Managing Customer Service Gary S. Goodman |
| title_full_unstemmed | Monitoring, Measuring, and Managing Customer Service Gary S. Goodman |
| title_short | Monitoring, Measuring, and Managing Customer Service |
| title_sort | monitoring measuring and managing customer service |
| topic | Customer services - Management Klantenservice gtt Kundenberatung swd Kundendienst swd Management gtt Service à la clientèle - Gestion - Guides, manuels, etc Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc Service à la clientèle - Évaluation - Guides, manuels, etc Customer services Evaluation Handbooks, manuals, etc Customer services Management Handbooks, manuals, etc Customer services Quality control Handbooks, manuals, etc Kundendienst (DE-588)4135134-4 gnd Kundenberatung (DE-588)4114331-0 gnd |
| topic_facet | Customer services - Management Klantenservice Kundenberatung Kundendienst Management Service à la clientèle - Gestion - Guides, manuels, etc Service à la clientèle - Qualité - Contrôle - Guides, manuels, etc Service à la clientèle - Évaluation - Guides, manuels, etc Customer services Evaluation Handbooks, manuals, etc Customer services Management Handbooks, manuals, etc Customer services Quality control Handbooks, manuals, etc |
| work_keys_str_mv | AT goodmangarys monitoringmeasuringandmanagingcustomerservice |