Dealing with demanding customers: how to turn complaints into opportunities
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Pitman Publ.
1994
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 182 S. |
| ISBN: | 0273607294 |
Internformat
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| 300 | |a IX, 182 S. | ||
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-012955889 | ||
Datensatz im Suchindex
| _version_ | 1804132993200029696 |
|---|---|
| adam_text | Contents
¦
Introduction vii
1 Scene setting l
2 Money talks so we must 14
3 Removing the problem source 27
4 On good terms 39
5 DARNing the holes 51
6 Dealing 65
7 Sharp end SARAH 79
8 Doasyouwouldbedoneby 91
9 Negotiation 104
10 Conflagrations 118
11 A lone cowhand 130
12 Damage limitation 142
13 Trying it on 155
14 KISS and make up 167
Index 180
|
| any_adam_object | 1 |
| author | Martin, David M. |
| author_GND | (DE-588)115212914 |
| author_facet | Martin, David M. |
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| bvnumber | BV019626651 |
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| ctrlnum | (OCoLC)439897273 (DE-599)BVBBV019626651 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T20:01:38Z |
| institution | BVB |
| isbn | 0273607294 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012955889 |
| oclc_num | 439897273 |
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| physical | IX, 182 S. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | Pitman Publ. |
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| spelling | Martin, David M. Verfasser (DE-588)115212914 aut Dealing with demanding customers how to turn complaints into opportunities David M. Martin 1. publ. London Pitman Publ. 1994 IX, 182 S. txt rdacontent n rdamedia nc rdacarrier Management (DE-588)4037278-9 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 s Management (DE-588)4037278-9 s DE-604 Servicepolitik (DE-588)4234502-9 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012955889&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Martin, David M. Dealing with demanding customers how to turn complaints into opportunities Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4234502-9 (DE-588)4316837-1 |
| title | Dealing with demanding customers how to turn complaints into opportunities |
| title_auth | Dealing with demanding customers how to turn complaints into opportunities |
| title_exact_search | Dealing with demanding customers how to turn complaints into opportunities |
| title_full | Dealing with demanding customers how to turn complaints into opportunities David M. Martin |
| title_fullStr | Dealing with demanding customers how to turn complaints into opportunities David M. Martin |
| title_full_unstemmed | Dealing with demanding customers how to turn complaints into opportunities David M. Martin |
| title_short | Dealing with demanding customers |
| title_sort | dealing with demanding customers how to turn complaints into opportunities |
| title_sub | how to turn complaints into opportunities |
| topic | Management (DE-588)4037278-9 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Management Servicepolitik Kundenorientierung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012955889&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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